Securex Agencies Careers

Job Summary 

The Customer Relationship Executive will be responsible for developing positive customer experience, fostering strong customer relationships, and supporting brand loyalty. He/she is responsible for engaging with key customers to ensure they are satisfied with the company’s solutions and improve on areas of dissatisfaction. 

Duties and Responsibilities 

• Serve as the main point of contact in all matters related to client concerns and needs. 
• Handling inquiries and requests from customers and addressing their needs. 
• Building and strengthening client relationships to achieve long-term partnerships. 
• Maintaining and updating accurate client records, keeping track of any contract updates, service contracts, and renewals. 
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs. 
• Proactively identify route cause of clients’ complaints and resolve them in collaboration with involved departments to reduce repeat complaints.  
• Identify service gaps and advise the client and management accordingly with resolutions. 
• Offer support to the collections team regarding client accounts and all outstanding bills  
• Work with operations, technical, sales, and other internal teams to develop strategic marketing plans ensure client KPIs are being met, and resolve any service-related concerns. 
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients and communicate the opportunities to the sales team regularly.  
• Meet regularly with other team members to discuss progress and find new ways to improve business. 
• Create and present reports and business reviews to clients and internal stakeholders including but not limited to status reports, meeting agendas, minutes, and action logs. 
• Cross-selling and upselling of the company and showcasing the company’s products to potential and current clients.  

Minimum Requirements and Competencies 

• 2 to 3 years job related experience especially in customer service, sales fields 
• First degree in business administration or related field 
• Proficiency with common customer success and customer relationship management software, such as FreshSales, Odoo, Salesforce, and Zoho. 
• Professional certifications (ex: from Strategic Account Management Association). 
• Able to be effective on the phone and in person with internal and external customers 
• Strong written and verbal communication skills. 

Method of Application

 Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 10th November 2023. Kindly note that only shortlisted candidates will be contacted.  

Job Summary 

Securex Agencies (K) Limited is seeking to recruit 2 Credit Controllers. They will be responsible for ensuring that revenue and credit owed to the company are paid in a timely and accurate manner. 

Duties and Responsibilities 

• Collection of cheques as per your allocated list. 
• Timely Dispatch of invoices and statements at the beginning of the month. 
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for the client 
• Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery. 
• Prepare daily collection plan and hand over daily collection report the following morning. 
• Following up on client payment dates through telephone calls or visitation. 
• Reconciliation of client accounts in cases of dispute. 
• Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.  
• Communicating any clients’ complaints and instructions to the office. 
• Follow-up on customers who have issued bouncing cheques. 
• Ensure ageing balances do not move categories towards 180 days. 
• Ensure reduction in customer complaints related to receipt of invoices. 
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to  
• ensure closure 
• Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.  
• Plan a course of action to recover outstanding payments 
• Locate and contact clients to inquire about their payment status 

 Minimum Requirements and Competencies 

• Bachelor’s degree in finance, accounting, or mathematics, CPA Finalist 
• A minimum of 5 years experience in Collections and credit control roles. 
• Excellent analytical skills, strong IT skills and a good communicator with excellent interpersonal skills. 
• Good interpersonal and people management skills. 
• Ability to follow processes and procedures accurately. 
• Ability to meet tight deadlines. 

Position Overview

The role of the Digital Communications Officer holds immense importance in elevating Securex’s online visibility. This entails spearheading digital marketing campaigns throughout Kenya and Uganda while efficiently overseeing operations. Operating under the guidance of the Head of Marketing and Communications, this position necessitates adeptness in digital marketing, as well as proficiency in media relations and content creation.

Key Responsibilities

Digital Management

• Develop and execute comprehensive digital marketing strategies aligned with Securex’s objectives and target audience in collaboration with the Head of Marketing.
• Oversee digital platforms, including social media, website content, email marketing, and online advertising, ensuring effective management and optimization.
• Generate, curate, and optimize compelling content for diverse digital channels, maintaining brand consistency and values to attract and engage customers.
• Lead digital campaigns for lead management, focusing on generating, nurturing, and converting leads through the Soko E-commerce platform for Rafiki By Securex’s solutions.
• Monitor and assess key performance metrics across all digital channels, furnishing regular reports and insights to gauge campaign effectiveness and recommend enhancements.
• Collaborate with cross-functional teams such as sales, operations, and customer service to provide a unified and seamless online customer experience.
• Conceptualize and implement online events, promotions, and campaigns to heighten customer engagement and stimulate sales.

Content Creation

• Formulate and execute comprehensive media strategies to amplify brand visibility within Kenya and Uganda, concurrently fostering and nurturing relationships with media entities, journalists, and notable industry influencers.
• Supervise the creation of press releases, media kits, and other communication materials, ensuring accuracy and alignment with company messaging.
• Collaborate closely with the Securex Crime Analyst to analyze statistical crime data, deriving meaningful insights for informed decision-making.
• Utilize crime analytics to offer clients expert guidance on safety measures and appropriate security solutions.
• Monitor and manage the company’s online reputation, promptly addressing reviews, comments, and feedback on digital platforms as necessary.

Qualifications and Requirements

• Bachelor’s degree in Marketing, Digital Marketing, Communications, or a related field.
• Proven experience (1-2 years) in digital marketing, preferably within an e-commerce or technology-driven industry.
• Proven experience in media relations, communication, or public relations.
• Strong understanding of digital marketing channels, tools, and techniques, including SEO, SEM, social media, email marketing, and content creation.
• Videography, Photography, design skills and proficiency in relevant design and editing software (Adobe Creative Suite, Canva, etc.)
• Strong analytical skills and ability to interpret data to drive informed decision
• Experience with lead generation and lead management campaigns.
• Proficiency in using digital marketing analytics tools to track and interpret performance metrics.
• Excellent written and verbal communication skills.
• Creative mindset with the ability to generate innovative ideas and content.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using digital marketing tools such as Google Analytics, Facebook Business Manager, and email marketing platforms.

Job Summary 

We are seeking to recruit a Head of Security who will oversee the security operations of organizations by offering asset protection for our client’s business and prevention of theft and inventory while supervising all security personnel. The incumbent will develop and implement security strategies, implement security procedures, and supervise outsourced security officers. 

Duties and Responsibilities 

• Manage the Security Solutions Business Unit to deliver exceptional value to our clients with a clear focus on service delivery and customer support.
• Lead in the development and controlling of budgets for security operations and monitor expenses 
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business Quality Assurance and growth requirements – Responsible for adherence to Business Security Management System processes and making changes; 
• Develop and implement effective safety security policies and ensure implementation of the same; 
• Ensure proper onboarding of new security officers 
• Develop and execute compliance processes in line with the client’s policies, standards, guidelines and relevant legal and regulatory requirements; 
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;  
• Work within the senior management team in the development and achievement of security collective goals 
• Conducts thorough investigation of incidences and generates a report for resolution. Handle site security incidents, escalations or any other security-related issues.; 
• Ensure compliance and certification of any security personnel as per required regulatory and legal guidelines; 
• Provide leadership and direction for the security team. Manage staff up-skilling within the department to meet current and planned outputs;  
• Build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs; 
• Develop and motivate the security teams fostering a high level of cooperation with other senior managers  

Minimum Requirements and Competencies 

• Degree in Security Management or any other relevant course  
• A minimum of six years in high-level security with a minimum of two years in security tasking management. 
• Experience in managing a contract guard force. 
• Working knowledge of multiple security functions and security-driven technology solutions with a proven track record in security management, planning and coordinating. 
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
• A sound working knowledge of security best practices and legislation affecting the security role. 
• Strong management and leadership skills and excellent communication, influencing, negotiating and engagement skills. 

Job Summary 

Securex Agencies (K) Limited is seeking to recruit a new member to the Tracking Team. The Technical Administrator will be responsible for providing administrative support to the service aspect of the tracking team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with clients to schedule jobs while coordinating with various departments at the back office to complete assignments.  

MAIN RESPONSIBILITIES 

• Daily scheduling of technicians for the daily service planned. 
• Scheduling of quarterly services for clients with annual maintenance contracts. 
• Follow up on new leads and referrals resulting from field activity and inquiries assigned, identify sales prospects and contact these and other accounts as assigned.  
• Ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty-four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.  
• Work closely with the Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.  
• Management of all operational and client requirements in liaison with the relevant departments. Conducting systems training for clients. Conduct customer satisfaction surveys and recommend action plans to improve the weak areas.  
• Compiling the assigned incidents on the Daily Service Schedules per zone. 
• Closing of any received quotation approvals from clients and raising picking slips accordingly 
• Prepare client and internal reports on schedule whether daily, weekly, or monthly and upon request. 
• Maintain and observe the prescribed department SOP in carrying out day-to-day activities.  
• Carrying out regular client visits and responding to client queries through walk-ins, calls and emails and timely submission of reports as per the agreed schedules.  
• Follow up with the technical department on job completion and commissioning to clients.  

 KEY COMPETENCIES AND QUALIFICATIONS 

• Bachelor’s Degree in Administration or Technical Management 
• 3 Years’ of relevant experience  
• Strong analytical skills and keenness for details 
• Possess a solid customer service attitude  
• Excellent communication skills both verbal and written  
• Ability to work in a fast-paced environment  
• Ability to work and effectively communicate with senior-level business partners 

Job Summary 

The Tracking Administrator will be responsible for providing administrative support to the service aspect of the tracking team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with clients to schedule jobs while coordinating with various departments at the back office to complete assignments.  

MAIN RESPONSIBILITIES 

• Daily scheduling of technicians for the daily service planned. 
• Participate in marketing events such as seminars, trade shows, and telemarketing events Any other duties as may be assigned by management 
• Follow up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.  
• Prepare presentations, proposals, and sales contracts. Promote and forward recommendations on continuous improvement to the customer service process and standards every month.  
• To ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.  
• Work closely with Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.  
• Management of all operational and client requirements in liaison with the relevant departments. Conducting systems training for clients. Carry out customer satisfaction surveys and recommend action plans to improve on the weak areas.  
• Maintain and observe the prescribed department SOP in carrying out day-to-day activities.  
• Carrying out regular client visits and responding to client queries through walk-ins, calls and emails and timely submission of reports as per the agreed schedules.  
• Follow up with the technical department on job completion and commissioning to clients.  
• Prepare customer reports on schedule whether daily, weekly, or monthly and upon request.  

 KEY COMPETENCIES AND QUALIFICATIONS 

• Bachelor’s Degree in Administration or Technical Management 
• 3 Years’ of relevant experience  
• Excellent report writing 
• Possess a solid customer service attitude  
• Excellent communication skills both verbal and written  
• Ability to work in a fast-paced environment  
• Ability to work and effectively communicate with senior-level business partners 

Method of Application

 Interested candidates should send their comprehensive CV and academic credentials to [email protected]  indicating on the email subject the position they are applying for by 31st August 2023. Kindly note that only shortlisted candidates will be contacted.  

Job Summary 

We are seeking to recruit a Security Manager who will be responsible for overseeing the security operations of organizations by offering asset protection for our client’s business and prevention of theft and inventory while supervising all security personnel. The incumbent will develop and implement security strategies, implement security procedures, and supervise outsourced security officers. 

Duties and Responsibilities 

• Manage the Security Solutions Business Unit to deliver exceptional value to our clients with a clear focus on service delivery and customer support.
• Lead in the development and controlling of budgets for security operations and monitor expenses 
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business Quality Assurance and growth requirements – Responsible for adherence to Business Security Management System processes and making changes; 
• Develop and implement effective safety security policies and ensure implementation of the same; 
• Ensure proper onboarding of new security officers 
• Develop and execute compliance processes in line with the client’s policies, standards, guidelines and relevant legal and regulatory requirements; 
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;  
• Work within the senior management team in the development and achievement of security collective goals 
• Conducts thorough investigation of incidences and generates a report on the same for resolution. Handle site security incidents, escalations or any other security-related issues.; 
• Ensure compliance and certification of any security personnel as per required regulatory and legal guidelines; 
• Provide leadership and direction for the security team. Manage staff up-skilling within the department to meet current and planned outputs;  
• Build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs; 
• Develop and motivate the security teams fostering a high level of cooperation with other senior managers  

Minimum Requirements and Competencies 

• Degree in Security Management or any other relevant course  
• A minimum of six years in high-level security with a minimum of two years in security tasking management. 
• Experience in managing a contract guard force. 
• Working knowledge of multiple security functions and security-driven technology solutions with a proven track record in security management, planning and coordinating. 
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
• A sound working knowledge of security best practices and legislation affecting the security role. 
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills. 

Job Summary 

• The rider supervisor will be responsible for ensuring that guards’ duties are carried out efficiently. 

Duties and Responsibilities 

• Supervise the performance of guards in a given area and ensure that they carry out their duties efficiently to prevent theft or damage to clients’ property and premises. 
• Accurately check on all guards at posts and ensure that they have all the necessary equipment and uniform. 
• Ensure that all guards understand the respective assignment instructions and that they carry them out efficiently. 
• Maintain regular contact with clients and submit accurate reports on the status of each assignment in your given area.  
• Make entries in the Supervisor Occurrence Book and record detailed reports. 
• To arrange with the Field Officer for the deployment of guards and assist in the arrangement of area reliever charts. 
• Ensure that all area assignments have the relevant assignment instructions. 
• To be aware and understand every assignment’s instructions/equipment. 
• Ensure that all equipment provided by the company for supervision is in good working order 
• To provide a written weekly report to the Field Officer on the happenings in the area. 
• Update the Field Officer on any complaints received on the ground and assist in executing the corrective action. 
• Assist in the preparation of monthly establishment records for submission to the Human Resources Manager by the end of every month. 
• Adherence to systems, processes and policies of Securex. 
• To contact the Field Officer and report to him immediately any maintained regular absence, breach of discipline or misconduct of guards. 
• Ensure all equipment is fully functional when on site, if not then follow-up action should be implemented. 
• Ensure zone guards are wearing/carrying the correct equipment at all times. 

Minimum Requirements and Competencies 

• Holds a Motorbike licence with a minimum of 2 years of riding experience. 
• Certificate in relevant field with a view of pursuing a Diploma in the short term future. 
• A minimum of three years in high-level security. 
• Working knowledge of multiple security functions and security-driven technology solutions. 

Method of Application

Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 17th August 2023. Kindly note that only shortlisted candidates will be contacted.  

Job Summary 

Responsible for overseeing a company’s fleet of vehicles. The fleet admin must be highly collaborative to manage costs and keep the fleet running smoothly. 

Duties and Responsibilities 

• Provide an efficient and courteous first point of contact dealing with telephone, and email enquiries.  
• Provide an efficient administrative service including collating, inputting and maintaining data.  
• Provide support to the Fleet Manager where required.  
• Provide additional administrative support as and when needed to the wider team.  
• Assist in the scheduling of maintenance of vehicles and facilities maintenance.  
• Undertake health and safety stock checks on the vehicles and replenish where required.  
• Work with the Fleet Manager to maintain and effectively monitor the tachograph database. 
• Ensure all vehicles have valid statutory documents.  
• Prepare fuel consumption report and vehicle cost analysis report on a monthly basis and submit to the Administration Officer. 
• Ensure all drivers have a valid driving license.  
• Conduct spot checks on vehicles to ensure that they are in good working condition.  
• Ensure routine servicing and maintenance of program vehicles are carried out on time; initiate requisition for vehicle servicing and maintenance.  
• Follow up on payments for all expenses relating to program vehicles including fuel expenses and servicing in a timely manner.  

Minimum Requirements and Competencies 

• Bachelor’s degree from an accredited university or college; preferably with a focus on supply chain management; Logistics 
• 2-5 years of work experience in Transport and Logistics 
• Working knowledge of multiple transport functions and transport. 
• Relevant Transport management diploma course.