Varian Medical Systems Careers

Hardware Field Support

• The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Nairobi are, with some travel to other distributor-based countries handled by Varian's Field Service Team in Africa.
• We are looking for the job holder to be based in and around Nairobi, Kenya.

Key Requirements

• Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Minimum Required Skills and Knowledge

• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
• Basic accelerator theory knowledge.

Other Desired Skills and Knowledge

• BSC in Engineering is essential
• Be able to interpret customer concerns and translate to machine issue.
• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Willingness to travel for business as required
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience
• valid passport – no known issue in getting visa for the USA or Schengen area

The Successful Candidate Will

• Build relationships with political and other stakeholders across regional and national levels
• Conduct research, monitor, analyse & evaluate policies and legislation to ensure that Varian is well placed to support countries in Kenya and East Africa
• Support the regional leadership in developing and executing the company strategy for Kenya and East Africa
• Drive key initiatives across the region to elevate the visibility and influence of Varian

Experience Preferred

• Graduates’ degree in Public health, Health Administration, Health Economics or Public Policy.
• 6-8 years of experience working in Government affairs and/or Market Access Influencing roles in Africa
• Experience working in the Medical Device and/or Pharmaceutical industry
• Ability to be impartial and diplomatic when working across GEOs/Regions to determine the best solution
• Ability, competence, and confidence to lead cross-functional teams in a matrix organization
• Strong organizational skills, the ability to prioritize tasks in a fast-paced, ever-changing environment
• Excellent presentation skills & the ability to work successfully under pressure
• Excellent fluency in English, verbal and written, required. Fluency in other languages would be a plus.
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Flexibility to travel for business as required
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you. This role is based in Nairobi, Kenya and requires candidates to have citizenship in Kenya.

Responsibilities

As a new team member, you will have a variety of different roles and responsibilities ranging from

• New account development and/or expanding existing accounts within an established geographic territory.
• Building and managing relationships with current customers, identifies new customers and develops relationships for the purpose of selling assigned Varian products.
• Under minimal supervision, performing all sales functions in assigned territory, including: analyzes territory for sales potential; develops and implements effective sales strategies; maintains appropriate level of territory coverage; plans and executes effective sales calls; schedules and performs product demonstrations; manages the sales order/quotation process; serves as a consultative resource to customers;
• Achieving superior level of overall customer satisfaction;
• Providing regular customer and market feedback to company.
• Representing Varian ethics, values and business practices with all internal and external constituents.
• Traveling as needed across Africa, and working with clients/stakeholders in both the private and public sector

Required Skills And Knowledge

• Bachelor’s Degree and 5 years of related experience in med tech equipment sales or similar, in and across Africa.
• Demonstrable experience with account management of key customers including time and territory management
• Effective interpersonal and presentation skills
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Excellent business communication skills – written and verbal – in English. Any other languages while not mandatory would be a plus.
• Be a role model in thought, word and action for inclusion, diversity, equity and belonging.
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards, must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience