Assistant Manager

Main Purpose of the Job- (Job Summary)

To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisumu Branch office.

Main Responsibilities 

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kakamega Branch office
• Carrying out office administration and ensuring compliance with the County and National Government
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kakamega Branch
• Planning and driving brand awareness and penetration to grow market share in the Western Region
• Ensuring compliance with regulatory and statutory requirements
• Preparing, monitoring and reporting of the Life business budgetary allocations in Kakamega Branch
• Leading and managing the Life business related communication at the branch
• Identifying, implementing and benchmarking best practices in management
• Ensuring customer service to both internal and external client by providing required support in the agency management
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

2 or 3 Key Deliverables (specific to this position)

• Delivering growth and profitability
• Recruitment and training of sales force
• Offer excellent customer service to policyholders and claimants

Key Interfaces
Internal

• HR
• IT
• Finance
• Internal Audit
• Risk

External

• Customers
• Service providers
• Regulator
• Suppliers

Job Specifications

Relevant Experience

• At least 3 years of relevant experience

Academic Qualifications

• Bachelor degree in business related course

Professional Qualifications

• CIM/ACII/AIIK

Key Job Skills (specific to the job)

•  Marketing skills
• People management skills
• Finance literacy
• Analytical skill
• Investment management

Insurance Skills (special Category)

• Life business management skills
• Product Knowledge
• Geographical knowledge

General Skills

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity 
• Reliability 
• Transparency 
• Professionalism 
• Teamwork 
• Quality