Business Development Officer, Health Business

Key Areas of Responsibility

• Secure new health business directly or through intermediaries (insurance agents and brokers) to increase profits and client portfolio
• Timely submission of quotations and tenders
• Maintain excellent customer service to intermediaries and clients through exemplary customer service and experience
• Participate in the introduction of new products through frequent communication with intermediaries and direct clients in updating them on the progress and product functionality.
• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
• Advise on terms of cover to enable timely and proper underwriting, scheme set up and claims processing to offer quality services to the clients.
• Prepare weekly reports as required to project the sales against the projected target to inform on areas of improvement.
• Ensure good business administration within the health sales and distribution unit
• Undertake initial underwriting in accordance with set guidelines and processes to ensure sound acceptance of risk
• Forward proposal forms to underwriting department
• Respond to customer and client enquiries and ensure they are adequately responded and escalate the necessary ones to the relevant authorities.
• Service existing health business to maintain good working relationship between its clients.
• Follow up premium collections and ensuring they are done in a timely manner according to the company’s stipulated guidelines.
• Participate in health marketing initiatives in liaison with Marketing and communications department.

Minimum Qualifications:

• Bachelor’s degree in Marketing, Insurance, or business related discipline
• Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent).
• 2 years’ experience in insurance sales

Core Competencies

• Sales & Marketing skills.
• Customer, market and competitor understanding.
• Knowledge of insurance regulatory requirements.
• Knowledge of insurance concepts and procedure.
• Knowledge of health insurance products
• Delivering results and meeting customer expectations.
• Analytical skills.
• Interpersonal skills.