Global Telehealth Community of Practice, Senior Officer

Summary

• VillageReach seeks an experienced and highly motivated individual to join the Global Technical Team as the Senior Officer, Global Telehealth Community of Practice . The Global Telehealth Community of Practice (GTCoP) provides a forum for collaboration, knowledge sharing, peer support and networking. The objective is to drive the development of national telehealth platforms, provide access to telehealth guidance and best practices, advocate for telehealth policies, and address challenges in the telehealth ecosystem.
• The Senior Officer, GTCoPr will work closely with community members (Telehealth private sector partners, NGOs, donors, governments, academics and more) to foster a vibrant, effective and financially sustainable online community. This is a dynamic role requiring a candidate who will manage the strategic direction, programming and financial sustainability of GTCoP. The ideal candidate is highly self-motivated, excellent in written and verbal communication, and capable of seeding and managing strategic partnerships. This is a remote working position with the individual residing in and eligible to work in a location where VillageReach has an established staff presence: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, South Africa or Cote d’Ivoire.

Description

• Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Financial Sustainability – 35%

• Refine and implement an existing GTCoP financial sustainability roadmap.
• Closely work with Director and Team Lead, Digital Solutions, to develop a sponsorship package and solicit companies and organizations to sponsor GTCoP.
• Contribute to the development and implementation of basic and advanced paid membership packages.
• Identify, and execute other new revenue generation strategies, including paid events, within the first months of hire.
• Facilitate GTCoP strategic discussions, synthesize discussions and execute the next steps.

Community Management - 35%

• Build and maintain a pipeline of new members to broaden the GTCoP community by responding to inquiries, building partnerships and developing and following leads.
• Facilitate meaningful in-person and online connections and collaborations between GTCoP members, including partner matching, networking and potentially online discussion forums.
• Manage and maintain the GTCoP website and implementome platform.
• Maintain and promote GTCoP through current online channels (LinkedIn, monthly newsletter and YouTube) and identify new channels for content promotion.
• Monitor media and events for inclusion in GTCoP’s resource library, monthly newsletter and implementome database.
• Manage, grow and evolve the users in the implementome Database, including establishing new connections to solicit new data submissions.
• Proactively work with Director and Team Lead, Digital Solutions to develop and maintain partnerships with other working groups, NGOs and projects to expand GTCoP visibility and participation in key industry events to evangelize GTCoP.
• Maintain membership databases in excel and Mailchimp.

Event Coordination and Facilitation – 25%

• Facilitate GTCoP webinars, including establishing new connections with presenters, supporting presentation development, promotion and day of facilitation.
• Facilitate the design and coordination of online and in-person member events.

GTCoP Platform Management – 5%

• Monitor and evaluate GTCoP’s online platform performance against targets, implement performance improvement strategies through data-driven decision making and campaign analysis.
• Support the GTCoP team with ad-hoc requests such as presentations and reporting.
• Other duties, responsibilities, and activities as maybe assigned by the supervisor or the designee.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach.
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

• Bachelor’s degree in Business administration, Marketing, Digital Communications or a related field of study.
• At least 3 years of experience in marketing, and at least 1 - 2-4 years of online community building/social media management or community management experience.
• Experience in business development for a social impact-oriented business or NGO
• Proven experience independently executing activities to advance objectives and strategies.
• Experience executing online and in-person events.
• Exceptional verbal and written communication skills, including strong interpersonal skills for working with international staff, community members and partners.
• Exceptional presentation design skills
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment
• Fearless in embracing relevant technology including demonstrated ability to easily adopt new tools and processes.
• Fluency in verbal and written English required, French and/or Portuguese will have added advantage.

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Experience working in the Telehealth/ICT4D/Digital health industry.
• Experience with basic financial modeling, forecasting and scenario building.
• Experience using WordPress and Mailchimp