HCBP Technical Lead

Summary

• Under the direct supervision of the Health Center By Phone (HCBP) Senior Manager, the HCBP Technical Lead will be responsible for leading and guiding the design, development and implementation of the HCBP solution across multiple geographies while ensuring that the solution roadmap is aligned to both Ministry of Health (MOH) and VillageReach’s strategic goals. VillageReach has an established staff presence in the following countries: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, Nigeria, South Africa, The United States or Cote d’Ivoire.

Description

The Technical Lead will be responsible for the following duties:

HCBP Solution Design, Development and Implementation Management (30%)

• Provide overall management, coordination and support for HCBP development and implementation activities in collaboration with internal teams, technology partners and other key stakeholders.
• Work with internal teams and external stakeholders to analyze health sector needs and align solution roadmap to strategic goals.
• Translate functional requirements into detailed technical requirements and ensure they are clearly understood by development teams.
• Identify the resources (people, technology, etc.), teams and strategic partners needed to transform concepts into solutions.
• Lead the development of Standard Operating Procedures (SOPs), job descriptions of required technical staff and other relevant documentation needed to guide the implementation of the solution.
• Actively identify and mitigate roadblocks impacting completion of solution development timelines.
• Provide strategic input to the Director and Team Lead, Digital Solutions and HCBP Product Manager on HCBP transition and replication.
• Liaise with Digital Solution Managers at Global Technical Team (GTT) and in-country levels to coordinate and support the implementation of the HCBP in targeted countries.

HCBP Replication and Transition Coordination (30%)

• Guide the HCBP Technical Advisors (TAs) seconded to MOHs to ensure relevant toolkits and checklists are completed and utilized by the MOH.
• Coordinate and guide the HCBP MOH TAs to ensure all transition related activities are carried out when needed, including the transitioning of human resources, identification and training of relevant MOH ICT, Quality Assurance, Monitoring and Evaluation, and general solutions focal points at the MOH, and embedding HCBP within the government budgets.
• Contribute to the development and implementation of ongoing training programs for health center staff involved in the project.
• Support the development and implementation of capacity building plans for MOH on HCBP operations and backstopping the technical aspects of the hotline.
• Support proposal development for HCBP both in-country and for replication as needed.

HCBP Project Management (20%)

• Develop and Implement project timelines and deliverables.
• Manage project work plans and conduct quarterly reviews on the progress of deliverables.
• Prepare monthly update reports for submission to the GTT Leads and Senior Management.
• Contribute to writing monthly donor report updates, review of M&E data, and other reports as needed.
• Contribute to monthly budget projections and monitor the budget to ensure all activities are carried out within funding available.
• Monitor donor proposal requirements and adjust the work plan and refine program activities as needed to achieve deliverables.

HCBP Data Management & Monitoring and Evaluation (20%)

• Liaise with VillageReach’s GTTs to develop strategies for robust M&E and advancing Data Demand for Information Use (DDIU) by governments in collaboration with implementing partners.
• Work closely with relevant GTT Leads to monitor monthly, quarterly, and annual project performance, technical project indicators, and progress against plans.
• Provide technical support in the development of relevant study protocols and tools needed for evidence generation (e.g. baseline/endline surveys, impact evaluations, cost-effective analyses, focus group discussions, etc.).
• Participate in disseminating evaluation results for HCBP, publishing articles on the VillageReach website and other media outlets.
• Ensure Quality Assurance is conducted on a quarterly basis according to project timelines.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• This position will provide technical supervision to the HCBP Technical Advisors seconded to government MOHs and the in-country Program Managers responsible for HCBP implementations.

Education & Experience:

• Bachelor’s degree in relevant field (health informatics, public health, computer science, etc.) is required with 5-7 years of working experience as a technical project manager, product owner, business analyst or in a similar role to deliver business requirements for technology initiatives. Master’s degree is an added advantage.
• Experience in managing agile product development, including working with engineering, design, implementers, and clients to prioritize use cases, launch a product, and ensure it meets the needs of target users
• Experience working and communicating with government officials and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders.
• Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
• Exceptional communication skills with people of varied professional and cultural backgrounds
• Ability to travel approximately 30-40% of the year

Advantages

• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, etc.)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Experience implementing technology-based solutions with users including user research, field testing, and training
• Experience in defining and measuring performance of digital products
• Experience working remotely with a decentralized team
• Experience living or working in resource-limited countries

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Working knowledge of French and/or Portuguese will be an added advantage