IT Officer

To provide effective IT systems, ensure implementation of IT standards and policies, and provide technology support and solutions to meet the needs of the Foundation. Provide user training on common business applications and use of EGPAF ICT systems. Support technologies, which include but are not limited to: Share point, Inventory system, wired and wireless networks, storage systems, Microsoft Active Directory, Windows OS, MS Office suites, end user workstations, /laptops and various proprietary and commercial software applications and hardware.

No two days are alike at EGPAF, but what can you expect as a Title?

• Provide software and system troubleshooting and support.
• Good knowledge on single sing on apps (OKTA).
• Install, maintain, troubleshoot, and update operating systems and user applications.
• Proactively schedule software upgrades and patching.
• Ensure that, all software on EGPAF equipment is licensed and keep record of licenses.
• Track license and support contracts to include notification of renewal timeframe to ICT management.
• Monitor network to ensure network functionality and availability to all system users.
• Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
• Support existing/new server/s and administer access rights for all users in the field office.
• Maintain local and server based anti-virus software.
• Inform and train users and management in how to adhere to EGPAF global and local security ICT policies.
• Ensure computer is set up prior to new hire start date and any related moves.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
• Work with service providers to schedule repairs and maintenance.
• Work with ISP and other outside service providers to ensure dependable operations.
• Train new and current employees on computer software and ICT systems.
• Maintaining documentation of processes, procedures, and troubleshooting guides.
• Make sure the generator is fully functional as a means of power backup.
• Keep an updated asset list of functional and Non-functional hardware.
• Any other duties as assigned.

To Be Successful, You Will Have

• Advanced Diploma or Degree in Computer Science/ Information Systems.
• Extensive practical experience in networked environment and support for remote users.
• Extensive ability to use and support of standard micro computing applications such as Microsoft Office 365.
• Experience in supporting web based applications.
• Knowledge of supporting Windows client and server operating systems.
• At least 4 years relevant work experience in similar field.
• Experience working with Messaging systems support, e.g. MS Teams.
• Excellent communication skills both orally and in writing (English and Swahili).
• Excellent interpersonal, organizational, multi-tasking and time-management skills.

Bonus Points If You Have

• MCPS: Microsoft Certified IT Professional
• MCSA: Office 365
• MCSE Productivity Solutions Expert
• CCNA/CCNP