Manager, Diaspora Banking

Job Purpose

• Drive strategic focus by developing the overall sales & operational strategy in relation to Diaspora Banking

Key Responsibilities

• Develop and implement appropriate customer value propositions for the Diaspora clients in order to bridge the business opportunity gaps existing in this segment.
• Acquire and retain new clients and ensure maximum product utilization to meet customer needs
• Grow a quality portfolio
• Provide advisory and value-added services by analyzing Diaspora customer’s investment needs and recommend appropriate investment options
• Evaluate customer’s financial data or investment objectives and recommend products/services based on the client’s risk profile and personal financial statements
• Design product and service offerings to Diaspora Client to meet their unique expectations
• Provide leadership, develop and motivate the team members
• Drive the financial & business growth targets for Diaspora Banking
• Grow the Bank’s market share in the chosen Diaspora segments
• Develop and manage Diaspora Banking strategic partnerships
• Manage and mitigate risks associated with this market segment
• Ensure strict compliance to local and international regulatory requirements and policies

Skills, Experience And Competencies

• Business related degree
• 12 years’ experience in Banking with at least 3 years leading a Diaspora Team
• Master’s degree in business
• Certified Financial Planner/ Wealth management certificate
• Experience of working in the Banking industry and Kenya

Job specific competencies

• Lending experience
• Experience in customer acquisition and retention
• Vast understanding of Diaspora market and remittances and regulations
• Strong project management and excellent stakeholder management skills (required)
• Strong marketing knowledge
• Product management experience (preferred)
• Have good relationship management skills and be meticulous paying attention to details, and able to perform under pressure
• Solid marketing background with good knowledge in wealth products is definitely an advantage
• Self-motivated and excellent in digital project management skills.

Personal Attributes:

• High level of professionalism, honest with impeccable integrity (high ethical standards)
• Proactive, result-oriented, with can-do attitude and capacity to think out of the box
• Dynamic, enthusiastic, results oriented individual with excellent communication and social skills
• Possessing strong organizing, planning and integration skills
• Proven ability to build strong, cohesive partnerships with the customer, business, operations, technology and other key stakeholders and work effectively in a collaborative and dynamic organization
• Have a high sense of diplomacy, accuracy, attention for detail and with strong analytical ability
• Strong business sense, sound leadership and communication skills.