nairobi cityKE
full-time
bachelor
6 months ago11/11/202312/11/2023
- closed
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
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Your Work-life Opportunity
Content Operations is a branch of the Operations team that is responsible for:
The Content Operations Lead manages the local Content Operations processes and the relationship with our third-party provider (In case we do have an external provider in the country). He/She is responsible for facilitating the communication between the local Glovo team and the content provider and collaborates with Glovo HQ to implement global/regional strategies and processes in the market. This involves building the proper communication channels, improving and monitoring the content teams ́ performance, controlling invoicing process, keeping the provider updated about all changes in the content platform, implementing improvements, and adapting workflows to the fast paced environment.
Tools to be used to achieve the KPIs related to Content Operation performance are: Salesforce, Kustomer, Toky, Playvox, JIRA, Google Spreadsheets and Admin. Main Stakeholders in this position include: Global Content Operations (Direct or dotted reporting depending on the case), Local Commercial team: Sales & AMs, Local Partner Operations and External provider or Internal/Freelancer agents (Depending on the model).
Be a Part Of a Team Where You Will
Must-haves
Nice-to-haves
Experience Our Glovo Life Benefits
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Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. It aspires to be a multi-ca...