Operations Processing Administrator

About the role

What you need to know:

• This position provides professional and efficient document processing services associated with quotation, new business, endorsements, cancellations, reinstatement and renewals. Handles all internal enquiries from Underwriting Departments, Customer Service Claims and Finance.

Responsibilities

• Books into underwriting system all business submitted by Underwriting Departments and Customer Service on transmittal sheet.
• Prepare renewal notices for motor, personal property, personal accident & SME policies
• Follow up on missing information and documentation from Underwriting Departments.
• Performs random screening for completeness / accuracy of processed documents.
• Receiving claims migration requests from Claims department, ensuring the requests are processed and informing the Claims department as and when request has been processed.
• Address all internal enquiries from Underwriting, Claims and Finance.
• Provide a weekly work status to the supervisor and update work cases on CRM
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.
• Ensure adherence to underwriting guidelines and mandates.
• Quality review testing on Processes to ensure compliance.  
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Provide back-up support to other team members.

What we’re looking for:

• Experience working in the General Insurance industry preferred.
• Hold an Insurance or Business degree.
• Holder of CII/AIIK qualification or be working towards attaining qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition.
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets.