nairobi cityKE
full-time
bachelor
6 months ago11/11/202312/11/2023
- closed
The Quality assurance and training assessor is responsible for evaluating accuracy and quality of customer care team across various platforms – call center, system processes, social media, online chat. The QA will monitor inbound and outbound call, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assists in developing, creating and implementing customer care quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience. QA assessor reports to the quality assurance and training team manager.
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