Relationship Officer – Diaspora Banking

The RO, Diaspora Banking will be a key driver for the development and execution of sales and marketing programs in line with the Diaspora Banking strategy

Responsibilities

• Managing Kingdom Bank Ltd’s existing MTS and supporting branches to grow the remittances business.
• Grow/partner with new MTS and work with relevant department/s to submit MTS application to CBK for the money remittance partnerships.
• Assist Diaspora banking business to meet the expected growth in customer numbers, deposits, earnings, facility utilization, and usage of all bank products and services.
• Take part in diaspora market drives and take full responsibility of customer relationship management
• Assist in managing diaspora customer inquiries/ queries /transactions in compliance with Kingdom Bank operational guidelines and procedures with zero tolerance for operational risk & fraud.
• Receive, verify, and certify against original; all account application documents and forms from diaspora customers.
• Check and verify the accuracy, and completeness of the documents against the checklist provided according to product lines; KYC/AML compliance requirements
• Ensure the department Operations standards /procedures are adhered to.
• Ensure Diaspora products/services are set up correctly in the system
• Ensure customer data is well maintained in the system e,g  email, and phone number, and in the proper format including country code on all accounts that have been opened.
• Receive customer instructions on managing their accounts, including standing orders, stop payments, fixed/call deposits, Visa cards, and internet banking. Mobile banking e.t.c 
• Ensuring quality and excellent service delivery to customers 
• Dormant Account management as per Bank’s policy and procedure guidelines. 
• Train and sensitize Bank staff on Money remittance services and Diaspora Banking
• Conduct market intelligence on Money remittance & Diaspora Banking
• Embrace a culture of teamwork, support for each other, and commitment to the branches and the Bank’s goals and aspirations 
• Any other duties that may be assigned to you

Qualifications

• Bachelor’s degree in Finance/Business related field.
• Have a minimum of 2 years working in the Banking Industry; with relevant experience in product knowledge and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry especially in the Diaspora Banking space.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and is able to explain complex Business issues.
• Track record of excellent customer service experience and adherence to SLA’s to achieve results.
• Proficient in the use of Banking and office management systems.