Senior Manager, Recoveries

Job Purpose

The position will be responsible for recovery on the non-performing facilities (NPLs) with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with the Bank’s business objectives.

The holder shall be required to ensure adequate management and controls over all non-performing facilities. 

Key Responsibilities

• Formulate and implement approved recovery strategies and workout plans aimed at maximizing recoveries of NPL ensuring that all the necessary systems and controls are in place to properly manage the NPL book.
• Periodically review the policies and procedures relating to the unit and recommend improvements.
• Overall management of non-performing debts to prevent deterioration and improve the bank’s lending asset quality.
• Prepare departmental annual budgets that feed into the Bank’s budgets.
• Ensure that NPL portfolio is within set targets and benchmarks including monthly/quarterly run rates coordinating with both internal and external stakeholders for the achievement of set targets.
• Control and monitor the outsourced debts, recovery process and the performance of third party service providers including vetting of invoices to ensure recovery costs are controlled.
• Lead negotiations with borrowers, credit and legal teams amongst other stakeholders and partners for sensible packaging of deals/proposals/transactions to elicit timely decision and feedback.
• Where remediation of an account is possible, raise the necessary restructure request for review and approval by the Management Credit Committee
• Coordinate and attend meetings with Management committees to review portfolio performance with a view to making appropriate recommendations on any action to be taken.
• Resolve all customer queries that arise on accounts that have been placed under the remedial actions.
• Control specific provisions within budget and ensure adequate levels of provisioning liaising with the Head of Finance and Head of Credit on all accounts in accordance with the laid down credit policies. 
• Recommend write off of unrecoverable debt once all the recovery avenues and processes have been exhausted and maintain a ledger of all written off accounts and the progress on the same.
• Liaise with the legal team in regards to issuance of statutory notices or filing of civil suits.
• Prepare Monthly progress reports on the non-performing book allocated to the unit.
• Ensure compliance with all credit policies and processes and Central Bank regulations
• Establishment of all the necessary systems and controls to properly manage the NPL book Classified or 90 days past due and maximize the recovery of debt.
• Enhance a working relationships between the various participants in the credit recovery processes.
• Set objectives and drive performance for the team in line with Enterprise Performance Management with regular reviews, feedback and coaching to ensure targets are met.
• Identify skills gaps and seek appropriate training and development to the remedial team and any other identified teams.

Qualifications and Experience

• Business graduate from an accredited university preferably with a major in Finance,
• At least 7 years’ experience in a similar role.
• Understanding execution of different types of securities
• Strong customer relationship skills
• Experience in managing a bad book and recovery of non-performing loans
• Have worked in credit & recovery.

Competencies required for this Role

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• A passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment.
• Ability to manage relationships through interpersonal skills, and drive to understand and meet customer needs
• Ability to prepare an effective work plan and organize his/her time to successfully perform assigned tasks—attention to detail is a key requirement
• Professionalism, i.e. ability to win the confidence of, and work effectively with, clients and colleagues
• Ability to provide leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching.   
• Ability to develop and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals