Senior Reception Assistant II at Mandera County Government

Mandera County continued to register positive progress anchored on achieving Sustainable Development Goals (SDGs) despite challenges and the devastating effects of climate change, which saw prolonged dry spells followed by heavy rains and flooding.Floods displaced families, washed away crops and farming infrastructure and cut off roads. The resilience of our people was put to the test afresh. 

REF MCPSB/MUN/2023/10/11

Terms of service –permanent and pensionable

Duties and Responsibilities

•  Attending to visitors/ client: handling telephone calls and appointments;
•  Collecting and analyzing customer feedback
• Tracking customer service KPIs (key performance indicators) and metrics
•  Maintaining office diary and travel itineraries;
•  Processing orders and transactions
•  Ensuring office security records, equipment and document including classified
• materials; ensuring security, integrity and confidentiality of data;
•  Coordination of all reception activities in the department
•  Preparing responses to routine correspondences about the organization operations.
•  Liaise with desk officer to ensure accurate and security of the information shared
•  Perform any other function that may be assigned from time to time.

Requirement for appointment

•  Diploma in Public Relation/Hospitality/Business Management or related qualification from recognized institution
•  Certificate in computer application from a recognized institutions ;
•  Kenya Certificate of secondary Education mean grade of D+ (plus) with C- in English
•  Have experience in front office management for one (1) year in a reputable institution
•  A course in customer care and effective receptionist from a recognized institution not less than one month will be an added advantage
•  Satisfies requirement of chapter six of the constitution of Kenya 2010 on leadership and integrity. 

Method of Application

Submit your CV, copies of relevant documents and Application to:
The Secretary,
Mandera County Public Service Board,
P.O. Box 356-70300, Mandera​

Closing Date : 8 November. 2023