Senior Relationship Officer - Chama Banking - Moi Avenue

JOB DESCRIPTION

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
• Customer portfolio management.
• Maintaining quality loan book.
• Attending to Chama and Sacco meetings to cascade bank products and services.
• Cross-selling of other bank products and services.
• Liaison with the communities including barazas to bring Rafiki bank brand awareness.
• Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
• Offering good customer service to all clients.
• Any other official duties that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a business a related field or equivalent.
• 3-4-years’ experience.
• Good product knowledge
• Interpersonal skills
• Negotiation skills
• Integrity
• Confidentiality