Tele-Sales Trainee

Mission Statement for the Role:

Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.

Overall Responsibility:

• Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.

Financial:

• Collect payments from customers via M-PESA

Key SMART Results for A-Player

• Achieve an average of above 100 sales per month on a rolling 3-month average - By the end of 2024
• Adhere to the prescribed tele-sales process with zero deviations ensuring the highest industry customer satisfaction rates - By the end of 2024
• Achieve a 100% work attendance record with an absence management that is fully compliant with company policies and procedures - By the end of 2024
• Make a minimum of 100 unique calls daily through 3CX (inbound and outbound) with a daily talk time of 4 hours - By the end of 2024
• Ensure all leads allocated to you on the Sales Lead Gen Database (Freshsales) are contacted within the timelines agreed upon with the Inside Sales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Freshsales) with all fields filled correctly - By the end of 2024

Department stage of development where this role sits

• Scaling

Key Competencies Criticality (H, M, L)

• Relentlessly driven and highly competitive to succeed - H
• Exceptional salesmanship skills - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Ownership of clarity, accuracy of forecasting and credible pipeline management of opportunities - H
• Ideally, experience selling home internet services on the phone, and ideally into low income and informal communities - H
• Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H

Mandatory Criteria if Any with no exceptions to hire.

• Minimum of 2 years experience in sales in a busy Telesales / Inside Sales environment
• Must have worked with sales targets and hitting/exceeding them
• Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology in inside sales (telesales) organization.