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The Pilots and Partnerships Manager will manage the execution and oversight of 4G Capital's pilot projects and strategic partnerships. The role focuses on driving innovation, ensuring successful delivery of pilots, and fostering long-term partnerships that expand the company’s suite of products and services. Collaborating with internal teams and external partners, the Pilots and Partnerships Manager ensures alignment with 4G Capital’s vision and long-term strategy.

Roles & Responsibilities

Project Management:

• Lead the planning and execution of pilot projects from inception to completion, ensuring milestones and objectives are met within budget and timelines.
• Manage cross-functional teams and external partners to ensure smooth execution of pilots.
• Maintain project documentation, monitor progress, and resolve any issues to ensure pilot success.

Partnership Management:

• Establish, manage, and maintain strategic partnerships with external stakeholders to drive 4G Capital’s pilot initiatives.
• Foster long-term relationships that align with 4G Capital’s growth and product expansion goals.

Pilot Execution:

• Oversee the day-to-day operations of pilot projects, ensuring all aspects of the customer lifecycle (onboarding, support, and collections) are efficiently managed.
• Act as the key point of contact for internal teams and external partners involved in pilot activities.

Operational Handover:

• Facilitate a smooth transition from pilot to full-scale operational rollouts once pilot objectives have been met.
• Ensure SOPs are developed and documented, and responsible teams are assigned for ongoing management.

Performance Measurement & Reporting:

• Design and implement a performance measurement framework to evaluate the success of pilots and partnerships.
• Report on key metrics and insights from pilot programs to senior management, providing recommendations for scaling and improvement.

Risk Management:

• Identify potential risks and challenges throughout the pilot phases and implement mitigation strategies to ensure smooth delivery.

Required Skills for a Pilots & Partnerships Manager

• Minimum of 5-7 years of experience in project management, product management, or partnership management.
• Minimum bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven track record in managing and delivering projects in financial services or technology-driven environments.
• Proven experience in managing projects with multiple stakeholders, meeting deadlines, and delivering quality outcomes.
• Familiarity with project management tools and methodologies such as Agile is desirable
• Strong relationship management skills with the ability to collaborate effectively with internal teams and external partners.
• Excellent negotiation and communication skills to maintain strong partnerships.
• Ability to understand and address customer needs throughout the pilot lifecycle.
• Experience in managing customer-facing initiatives and improving customer engagement.
• Proficiency in data analysis to measure pilot performance and inform decision-making.
• Experience in creating and utilizing KPIs to gauge the success of pilots and partnerships.
• Strong problem-solving skills with the ability to adapt to changing circumstances and overcome challenges.

Brief Description

The candidate will develop and promote KQ regional freighter sales and operations, to deliver freighter profitability while ensuring customer satisfaction, loyalty and retention.

Detailed Description

Principal Accountabilities (Responsibility)

Strategy

• Deliver the annual regional freighters network to support the cargo department strategy.
• Forecast and build freighter schedule integrity to deliver set financial and operational targets.
• Establish and enforce customer service levels for customer satisfaction, retention and business growth.

New Market Development

• Support new regional freighter business by studying and aligning to evolving market dynamics and tactical re-orientation.
• Analyze new markets operating data to advise on prospects for new markets.
• Actualize freighter operations on new markets while aligning with existing schedules.

Revenue Generation

• Maximize the profitability of scheduled and ad-hoc regional freighter services.
• Enforce continuous internal improvement of freighter processes, schedules deployment and financial performance for efficiency and profitability.

Budget

• Deliver the annual budget of the regional freighters.
• Generate weekly, monthly, quarterly, half year and annual freighter management reports and analysis for regional freighter performance evaluation.

Operational

• Undertake weekly booking forecasts to ensure optimal freighter schedule build-up.
• Liaise with the IOCC Teams (DMO, Crew Scheduling, Technical Resource Planning, etc.) to ensure freighter operations as per schedule.
• Monitor the flight revenue and capacity optimization of the freighters.
• Liaise with the warehouse teams for cargo build-up.
• Liaise with the ramp teams for optimal cargo loading/uplift.
• Liaise with the out-station and GHA teams for optimal cargo load uplift, handling and aircraft turn-around.
• Monitor and drive corrective action to recover disrupted regional freighter services.

Job Requirements

Qualification (Minimum)  

• University graduate in business related area of study.
• DGR CAT 6.
• IATA AVI and Perishables Course.
• Cargo Skills and Procedures Course.
• Working knowledge of Cargo Enterprise Systems – n-Gen, Altea-Inventory, Altea-Freight Management, AIMS, etc.
• Well versed with cargo market intelligence data-mines – World-ACD, CASS, etc.
• 5 years of work experience in aviation, of which3 years in cargo sales or revenue management (or equivalent) and a minimum 2years in supervisory /management level.
• Working knowledge of cargo operations and commercial analytical tools.
• Working experience using scheduling and planning tools.
• Working knowledge of financial reports.

Additional Details

Other Skills

• Team player
• Good interpersonal skills
• Detail oriented
• Positive attitude
• Strategic thinking
• Ability to influence
• Strong business focus
• Creative and innovative
• Excellent communicator
• Entrepreneurial orientation
• Analytical and self-motivated
• Ability to respond quickly to changes
• Willingness to learn and go the extra mile
• Ability to respond quickly to disruptive changes
• Ability to work under pressure, multi-task, organize and prioritize workload.