The Latest Business Development Jobs in Kenya

Job Summary

• The Sales Associate role involves managing the customer journey of car buyers @ Peach cars while at the same time taking on the following: Building and maintaining relationships with industry stakeholders to promote commercial growth (eg. customer acquisition, financing options, car supply), Representing demand-side (buyer) perspectives in decision-making for potential, future car acquisition efforts And, leading on the development of new business opportunities for Peach - both supply and demand side This role requires exceptional communication and negotiation skills, as well as the ability to build and maintain strong relationships with customers.

Responsibilities

Role and Responsibilities 

Car Sales 

• The Sales Associate will be negotiating and closing deals with clients while creating a customer journey that includes understanding their needs, educating them about our products and services, and sharing relevant information. It also includes generating leads through various channels and qualifying them. 
• The individual is also responsible for collecting data and feeding it into the various trackers/ CRM and information banks provided by the Company. 
• He/She will be required to collaborate  not only with the Sales team to increase the sales and the growth of the Company, but also with other teams such as Finance, Care care, Product, Customer experience and Marketing.  

Buyer Representation 

• The Sales Associate will play a key role in representing buyers and ensuring that their needs are well represented when Peach is sourcing for cars. What this means is that the individual needs to ensure that cars brought into Peach through supply efforts represent the best interest for our customers. They will also ensure that Peach has the right partners to support our customers (MFIs, Banks, Insurance…)

 Any other duties assigned to you within you scope of responsibility

Requirements

Requirements 

The individual should:

• Possess strong communication skills (both verbal and written)
• Have strong relationship building, networking and negotiation skills
• Have a deep understanding of the industry and the competitive landscape
• Be a good collaborator and work well with internal and external teams 

About Role

As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities

Recruitment and training.

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
• Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
• Track Lead generation and selling processes of the sales agents
• Coordinate aftersales customer service to ensure brand strength

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
• Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under deadline pressure and meet targets.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management- both at personal and team levels
• A diploma or degree is an added advantage.

Purpose:

The senior data scientist will help us discover the information hidden in vast amounts of data and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our products, as well as mentoring junior and intermediate level data scientists.

Primary Responsibilities:

• Select features, build, and optimize classifiers using machine learning techniques.
• Conduct data mining using state-of-the-art methods.
• Extend company’s data with third party sources of information when needed.
• Enhance data collection procedures to include information that is relevant for building analytic systems.
• Process, cleanse, and verify the integrity of data used for analysis.
• Perform ad-hoc analysis and present results in a clear manner.
• Create automated anomaly detection systems and track its performance.
• Develop robust analytical models to address complex business problems and driving innovation.
• Validate models built by junior and intermediate level data scientists.
• Collaborate with Machine Learning engineers for model deployment.
• Coach, mentor, and supervise junior and intermediate level data scientists.

Person Specifications

• Bachelor’s degree (or higher) in computer science, math, software engineering, statistics, data science or a related technical field.
• At least 5 years relevant experience.
• Data science certificate from a known institution.
• Proof of global participation in data science competitions (e.g., Zindi, Kaggle etc.)
• Knowledge of programming languages like SQL and Python
• Excellent understanding of machine learning techniques and algorithms
• Familiarity with business intelligence tools (e.g., Tableau, Power BI)
• Ability to communicate complex data in a simple, actionable way
• Ability to visualize data in the most effective way possible for a given project or study

Position Summary   

• Reporting to the Carbon Finance Director, the Head of Carbon Sales will be responsible to lead the development of our carbon credit sales strategy and key lead for closing large, multi-year deals through both indirect and direct sales channels through our Carbon sales team.

Key Responsibilities   

• Design, manage, and monitor sales practices and tools to create repeatable, scalable sales processes that accelerate growth quickly, including scripts and pricing strategies.
• Build and execute a comprehensive go-to-market sales strategy.
• Collaborate with members from the Carbon and Marketing departments to produce marketing materials for projects, monthly newsletters to the customer base, and market announcements, etc.
• Lead the creation, development, and recruitment of a specialist Carbon sales desk.
• Develop and maintain a robust CRM database of clients.
• Oversee a sales team that keeps in regular contact with our customer base.
• Establish, monitor, and report on goals and key performance indicators (KPIs)
• Oversee market analyses related to industry trends and client trading activity, to optimize sales timing and achieve optimum pricing.

Key Qualifications   

• 5+ years of mid-senior level sales experience with a consistent multi-year growth record
• Preferably experienced in carbon offset credits or fair-trade commodity markets
• Demonstrated experience building and managing a sales’ desk with a strong sense of process orientation.
• Demonstrated leadership and mentorship experience.
• Skilled at closing deals with senior stakeholders across large companies
• Self-motivated, mature, with a high sense of ownership and drive
• Collaborative mindset, working well across multiple offices and departments.
• Excellent communication skills (written and verbal), with CRM platform & tools proficiency.
• Technical acumen to learn and discuss standards and carbon credit quality and markets.
• Based in/Open to relocate to Nairobi, Kenya.
• A passion for BURN’s mission

How To Apply
Candidates who meet the necessary role qualifications and experience can apply for the role by filling in the required information and uploading an English-language pdf version of their CV or Resume.

• The individual will work closely with cross-functional teams to provide insights and recommendations that will guide our product development, marketing, and business strategies.

Duties and Responsibilities

Competitor Analysis:

• Research and track our competitors' activities, strategies, and product offerings globally across the cookstove industry.
• Identify and monitor emerging competitors, potential threats, and opportunities in the market.
• Analyze competitor strengths, weaknesses, opportunities, and threats (SWOT analysis).

Market Research:

• Stay up-to-date with market trends, consumer preferences, and regulatory changes that could impact BURN's competitive position.
• Conduct market research and gather data on pricing, distribution, and customer feedback related to our competitors.

Data Collection and Analysis:

 

• Collect, organize, and maintain a database of competitor information, including financial data, product specifications, and market share.
• Analyze data to provide insights into competitor performance, market positioning, and potential areas for growth.

Reporting and Communication:

• Prepare regular reports and presentations for senior management and cross-functional teams, highlighting key competitor insights and recommendations.
• Collaborate with internal stakeholders to ensure that competitive intelligence is integrated into strategic planning.

Competitive Strategy:

• Work closely with the strategy and product development teams to develop strategies that capitalize on competitive weaknesses and opportunities.
• Provide input on pricing, product features, and marketing tactics based on competitor insights.

Ethical Standards:

• Adhere to ethical standards in gathering and using competitor intelligence, ensuring compliance with legal and industry regulations.

Skills and Experience

• Bachelor’s degree in business, Marketing, or a related field; advanced degree preferred.
• Proven experience in competitor intelligence, or strategic analysis, with a minimum of 5 years in a relevant role.
• Strong analytical skills and the ability to interpret data to generate actionable insights.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Knowledge of the clean cooking space/ industry is a plus.
• Proficiency in data analysis tools and software.
• Ethical and responsible conduct in handling sensitive competitive information.

Qualified Female Candidates encouraged to Apply

Role Brief:

• As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

Must have skills

• Strong problem solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Strong attention to detail and a commitment to data accuracy

Qualifications

• Bachelor's degree in a related field (GIS, data science, or equivalent). 
• Proficiency in data visualization tools and software (Power BI, ArcGIS Dashboards, Cartography, QGIS) 
• Practical Knowledge in analytical and spatial analysis skills. 
• Experience with GIS software and workflows (ArcGIS Enterprise, QGIS)
• Excellent communication and teamwork abilities. 
• A proactive and innovative mindset. 

Job Role

• Operational Reporting: Creating and maintaining operational visualizations to present key metrics essential for informed decision-making within the organization. 
• Data Visualization: Continuously exploring innovative approaches to visualize data, making complex information more accessible and actionable. 
• Spatial Analysis: Conducting spatial analysis to extract meaningful insights that inform and optimize our business operations. 
• Workflow Digitization: Developing GIS workflows to streamline and digitize manual processes, improving efficiency and accuracy. 
• Data Exploration: Identifying new datasets and analytical opportunities that can be incorporated into internal spatial analysis, enabling a deeper understanding of our operations. 

About the Opportunity

• This position provides you with the opportunity to work directly with our entrepreneur clients in Inkomoko communities. As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities. 
• Inkomoko seeks highly talented and experienced Business Development Advisors to coordinate and work directly with our entrepreneur clients in Nairobi.
• The position holder will be based in Nairobi and will report to the Business Development Manager. Specifically, the positions responsibilities include:

Responsibilities

• Business Development Support & Client Relationship Management (50% of time)
• Recruit idea-stage and existing micro and small businesses for the Inkomoko program
• Conduct business assessments to identify entrepreneurs' needs and market opportunities
• Intake process of program entrepreneurs and conducting monthly site visits to assess business need and opportunities
• Provide informed, strategic, and realistic advice to help clients meet their objectives for business growth.
• Advise entrepreneurs on financing and investment opportunities/challenges;
• Help entrepreneurs prepare for financing or investment opportunities (Investment and equity financing). Conduct ongoing site visits to provide real-time coaching to the Business Associates (BA) and clients on existing business challenges and opportunities 
• Connect clients to other Inkomoko services, including access to finance, advocacy and market linkages.
• Keep up-to-date the clients’ business information in an accurate manner using the applicable project management tools.
• Manage the schedule and delivery of services throughout entrepreneur engagements;
• Regularly track and report on the progress of entrepreneur work and deliverables;
• Assist investment colleagues with investment applications, due diligence, and any other investment processes.

Training (30% time)

• Manage training for all incoming refugees and host entrepreneurs in the Business Growth Department
• Implement training as part of the ongoing classes scheduled for Inkomoko entrepreneurs
• Identify and enroll entrepreneurs to join INKOMOKO program
• Deploy a wide variety of training methods both in person and digital - iterating as needed
• Coordinate with the training team/BAs in organizing training logistics, field activities such as focus group activities, refresher training and training supplies ensuring all are within budget.
• Provide the training using Inkomoko training materials in Kiswahili, English & any additional language as required within the area of operation
• Draft training reports and update the online reports;
• Mobilize and follow up on entrepreneurs to ensure high attendance;
• Coordinate with the Senior trainer andTraining Support Associate for smooth logistics;
• Participate in capacity-building workshops on a range of topics related to business growth, including HR, accounting, finance, marketing, human-centered design, and innovation.
• Location activities coordination and administration (20% time)
• Develop a good relationship with all partners and local authorities in and near their work location
• Represent Inkomoko in all relevant location events and other partner stakeholder activities as guided
• Assist other Inkomoko staff with all location mobilizations & sensitizations
• Assist the MEL Department with surveys and data collection 
• Support and coordinate with the MEL, training and admin teams on location activities
• Assist the Inkomoko Investment team to follow up with clients’ loan repayments

Communication & reporting (10%)

• Provide weekly and monthly program reports on time to the supervisors
• Communicate program details to host & refugee clients, as requested by Inkomoko
• Communicate to Inkomoko leadership about any gaps/challenge faced by clients during program implementation
• Represent Inkomoko as an ambassador, outreach to existing structures in the communities
• Perform any other duties as assigned

Minimum Qualifications
We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, resilience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

• Bachelor’s Degree in Business Administration/Management or related field
• 3+ years of work experience in business development services or applicable field
• Experience in relationship management skills, business planning, and coaching 
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Show personal drive, initiative, and learning agility 
• Must speak fluent English & Swahili; knowledge of other local languages is an added advantage
• Must be able to legally work in Kenya

What You'll Get
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion 
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact on your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

Key Responsibilities

• Develop and execute strategic objectives for the Corporate Banking division, working closely with all other Bank divisions and subsidiaries. 
• Lead the financial and business planning process, providing analysis to support decision-making and drive staff productivity. 
• Collaborate with Strategy and Finance teams to develop KCB's Group strategy in alignment with the strategic direction.
• Oversee the financial reporting and analysis functions of Corporate Banking, ensuring accuracy, timeliness, and compliance with accounting standards and regulations.
• Review business performance against budgets and develop monthly, quarterly, and annual financial forecasts. 
• Ensure revenue opportunities are properly maintained and tracked for closure against agreed budgets and targets. 
• Enhance budgetary controls and monitor expenditure for Corporate Banking.
• Ensure the development of revenue assurance checks and review their effectiveness to prevent revenue leakages. 
• Review corporate business processes, conduct business re-engineering, and establish an end-to-end risk management framework for Corporate Banking. 
• Lead a team of Business Enablement Managers to make informed decisions based on market data and benchmark information.

Skills, Competencies and Experience

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution. 
• Master’s degree in a relevant field from a recognized institution.
• 8 - 10 years’ relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 5 years in senior management position in Strategy formulation and implementation.
• Capability of interpreting date trends and provide insights. 
• Track record of attaining targets of business growth and profitability in the financial services and banking sector. 
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges. 
• Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence. 
• Sound understanding of statutory and regulatory requirements of corporate governance, business, and banking operations. 
• Effective communication 
• Knowledge of the Bank’s lending principles, policies and procedures

Overall, the position requires strong leadership, strategic thinking, financial acumen, and the ability to drive results

Key Responsiblities

• Develop a strong relationship with the decision makers
• Manage a high performing team and ensure collective objective is met
• Develop and grow existing account through a focused sales plan
• Service existing key customers
• Identify and explore new sales opportunities
• Expand and consolidate the business within existing customers
•  Develop a strong relationship with both the operations staff and the decision makers
• Introducing new products and solutions to the customers
• Implementing innovations on site
• Carrying out site trainings- Training the operators Chemical handling ,Safety training and Micro 
• In charge of OPI performance - OPI- Chemical usage- Lube, CIP,Additive,Caustic,Safety,Micro
• Participating in  Continues improvement -Project DMAIC
• Attending and organizing review Meetings
• Managing the key account-Overall responsible for managing the site operation.
• Managing the site team of 18 to 20 Staff
• Invoicing and sharing sales focus
• Managing site inventory
• Maintaining Safety standards - Signages, Hygiene in chemical station
• Sharing daily, weekly and monthly reports
• Managing all logistics concerned

Job Ref. No. JLIL169

Role Purpose

The role holder will serve as an analytics specialist in the business, focusing on the management of data from various sources and providing data-driven insights to relevant departments for a period of 3 months. The role will also involve developing and rolling reports across the entire organization.

Main Responsibilities

•  Analyses business data to provide the Management and stakeholders with information that supports departmental as well as overall business objectives.
• Identify, analyse, and interpret trends and patterns in complex data sets, drawing insights that will aid the business in developing a suitable course of action.
• Consolidate, interpret, and present data in reports/dashboards for the Executive, Team Leads, and Individual End Users. This will be focused on Acquisition and Financial Information.
• Produce reports and dashboards using Microsoft Power BI, SSRS, and other data tools.
• Define and document customer business processes and report/dashboard content needs including business process diagrams, data maps, and data modelling.
• Proactively integrate new technologies for more advanced analytics including but not limited to Power Flow, PowerApps and Machine Learning.
• Provide Power BI desktop & cloud platform, gateways & administration support, and expertise.
• Provide good DAX, data modelling and basic M (Power Query Editor) capability.
• Provide technical input and effective data analysis to projects to support the achievement of deliverables to time and budget.

Key Competencies

• Comprehensive knowledge of Power BI's capabilities, features, and functionalities.
• Extensive working knowledge of Power BI Desktop, Power BI Service, and related tools.
• Nice to have some experience with Power BI Prep, which aids with data preparation.
• Thorough understanding of ideas including visual hierarchy, colour theory, chart selection, and good data storytelling
• Solid understanding of Data Visualization principles for designing effective and meaningful Power BI reports and dashboards
• Extensive knowledge of data analysis and prior experience finding patterns, trends, and insights into data
• Ability to perform calculations, statistical techniques, and generate calculated fields in Power BI
• Handy to have some knowledge of SQL or other data querying languages for data processing and extraction.
• Prior experience with designing intuitive and user-friendly dashboards.
• Ability to arrange data elements, construct efficient layouts, employ action filters, create interactive filters, and make sure users can navigate and understand the information presented.
• Strong problem-solving abilities to recognize and effectively handle data-related difficulties.
• Ability to evaluate requirements, visualize business questions, and suggest workable solutions to achieve project goals.
• Showcase a thorough understanding of data preparation procedures, such as data cleaning, converting data structures, merging, and mixing data from many sources, and handling missing or inconsistent data, to ensure the quality and dependability of the visualizations.

Qualifications

•  A Degree in Business Management or in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, or Finance.

 Relevant Experience

• Minimum 3-4 years’ experience in a similar role.
• Familiar with data visualization tools e.g., Power BI, Tableau
• Experience in developing requirements and formulating business metrics for reporting.
• Experience in utilizing numeric data and metrics to back up assumptions and develop business cases.

JOB SUMMARY

• Responsible for all areas of computer system administration and management of Windows desktop environments for ChildFund’s desktop infrastructure, including responsibility for installation, configuration, maintenance, performance tuning, technical support, security updates, and resolving customer related software and hardware problems in accordance with established policies and procedures. The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to management as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures.  Provides account management support, client connectivity support and client application support for supported devices; and remains current with changing Information Technologies.

DUTIES/RESPONSIBILITIES

• Provides desktop support to end-users, responding in timely manner to user request for assistance, installation.
• Coordinates hardware / software installations and upgrades to ensure work is properly performed with as little disruption to staff as possible.
• Participates in new software testing and deployment as needed.
• Maintains PC inventory and replacement schedules.
• Maintains patches and antivirus for end users’ systems.
• Ensures resolution with equipment and software technical issues.
• Participates in educational opportunities to maintain relevance in the field of Information Technology.
• Participates in projects and performs other duties as assigned.

QUALIFICATIONS/EXPERIENCE/REQUIRMENTS

• 1-3 years working experience in desktop support.
• Conversant with working in a Microsoft Windows environment; Windows XP\7\8\10, Microsoft Office, Crystal reports, Oracle, WSUS, Acronis.
• Self-starter with desire and ability to learn new skills.
• Good communications skills, technical aptitude, detail oriented.
• Customer service focus.
• Ability to work unsupervised and a high degree of dependability required.
• Ability to work well with colleagues as a team member.
• Experience with Apple devices a plus

Required/Desired Foreign Language

• English language required with ability to read, write, and understand. 
• The Knowledge of French, Spanish or Portuguese will be an added advantage to this position.

EDUCATION/CERTIFICATES

• Associate degree in computer science, Information Systems or closely related discipline. Equivalent relevant work experience will be considered in lieu of degree.
• Microsoft and Cisco preferred.
• CompTIA A+ preferred

The Opportunity

The Humanitarian Needs Assessment specialist will support country offices to conduct strong needs assessments in real time to improve principled humanitarian action, design relevant programmes, and help position Plan International for funding, ensuring we are able to meet the needs of the most at-risk children. The post holder will ensure user-friendly tools and guidelines are in place to support Country Offices conducting strong needs assessments and deliver high-quality needs assessment reports in real time. The post holder will be expected to travel regularly to support Country Offices design and implement needs assessments, Travel may be at short notice.

The Person

The ideal candidate will have experience in DRM in a global organisation and driving innovations or improvements. Experienced in statistical modeling and analysis, and in using analysis to derive insights and drive decisions and actions. Significant experience in developing and implementing humanitarian emergency needs assessments in a broad range of humanitarian contexts including rapid-onset disasters. Proven experience in integrating gender lens to needs assessments. Demonstrable experience in the design and implementation of training activities.

Able and willing to deploy at short notice to humanitarian crises. Proficient in a language or languages other than English – especially French, Spanish, Arabic.

Job Summary

• To deliver a networks support service through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description

UAT & Release Support Analyst

Job Summary

• The overall purpose of the role is to act as a link between Business units, Technology, Vendor and Offshore support teams on testing and release management.
• To provide support to all Absa business units in coordinating User Acceptance Testing for all bank system changes/enhancements, periodic releases new products, and projects.

Key accountabilities

Business Support

• Manage and maintain UAT environment   service availability.
• Oversee User Acceptance Testing of releases and fixes for deployment with business sign off.

Key Activities

• Avail 1st line support capabilities to in-country ITSM teams on incident resolution.
• Address business system bottlenecks and adherence to change management framework.
• Work closely with the Service and Change teams to ensure high level of service availability to the business units.
• Management of Technology incidents and change requests   within SLA.
• Main contact point for the testing within the Business (ITSM, Business units and Center) and outside with international testing team.
• Managing the User Acceptance testing for the releases and ensuring all fixes are tested on time by the business and signoffs received.
• Management of Release Review Board (RRB) meetings in addressing business pain areas.
• Working closely with project/change initiators to provide support in UAT.
• Track and report MI of project deployments and testing progress.
• Management of Change Incident & Change queues on the change management tool.
• Administration of Change Advisory Board (CAB) for change implementation reviews  
• Co-ordinating live proving activities for changes raised in-country & Center affecting Kenya systems and applications.

Business Liaison

• Single point of contact for business units to represent ITSM services for UAT & Release management.

Key Activities

• Identify testing needs for the Business Units represented to ITSM.
• Engage business units to provide testers whenever required.
• Escalate Business unit issues to the Head of IT Service Management.
• Communication of UAT status and CAB decisions to Business stakeholders.
• Work closely and cross-sectorally with all Business units to achieve business goals. 

Risk and Control Management

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the UAT and Release space.

Key Activities

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & Technology and achieve audit and assurance targets.
• Enhance the control framework and meet Financial Crime guarantees.
• Business Continuity Management and Resiliency.
• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.

Test Coordination

• Plan, monitor, and control testing activities and tasks. Facilitating regression testing and assisting business users with testing customizations.

Key Activities

• Work with individual project teams and test lead to develop UAT approach and provide support in setup of UAT.
•  Ensure adequate test coverage and independent review of test scripts.
• Triage reported defects from test team members and forward to program test lead for resolution.
• Coordinate tracking of UAT progress and results management.
• Coordinate resolution and retest of defects.
• Training and /or guiding testing resources in use of Test management tools applicable in the business.

Preferred Qualification

• Bachelor’s degree in information technology/Computer Science (Undergraduate/Higher).

Preferred Experience

• ITIL v4 Certification
• Minimum 4 years’ experience in IT exposure.
• Minimum of 2-year service management, release management experience.

Knowledge and Skills

• Knowledge of UAT and change implementations.
• Strong Interpersonal skills
• Problem-solving and analytics skills
• Resiliency
• Translate Bus Requirements to Tech Solutions (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL - Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyze, make decision and initiate act (Solid)

Behavioural Competencies

• Communication skills: Able to communicate effectively with both technical and non-technical audiences. Should be able to explain complex concepts concisely.
• Collaboration skills: Able to collaborate and work effectively with other teams and share ideas.
• Decision-making skills: Evaluate available options, consider relevant factors and potential consequences, and make informed decisions.
• Problem-solving: Able to identify and solve problems related to user access, permissions, and security in a timely and efficient manner.

Technical Competencies

• System Administration: Proficiency in system administration tasks such as user management, access controls, UAT system health checks, monitor performance, system troubleshooting and coordinate system enhancement and remediation.
• Change Management: Understands the principles of change management which includes planning and executing change requests while minimizing disruption to business operations. Manage all Tech system tests.
• Reporting: Proficiency in project and system testing reporting update. Ability to utilize project management and System testing tools to generate UAT status reporting

Education

• Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)