The Latest Customer Service Jobs in Kenya

Purpose:

The job holder will facilitate the Product development of digital financial services to increase functionality, usage & transaction migration across the Online, Mobile and new to the world banking channels.

The job holder will also be responsible for the day-to-day processes efficiency checks on the technology solutions deployed combined with continual process improvement to enhance both the customer experience and financial results.

Primary responsibilities:

• Champion digital banking and determine opportunities for improving business processes through automation.
• Offer Level 2 Customer support for specific queries associated digital lending concerns that may involve but not limited to System, data management & underwriting decisions.
• Conduct sanity checks on the day-to-day operations of the Digital Lending Solutions as well as ensuring the resolution of issues are within the SLAs stipulated.
• Work closely with internal stakeholders and external vendors on validation of executed change processes with respect to Business Policy Rules and system enhancements.
• Use his/her customer experience and/or credit expertise to efficiently serve customers at every point of their lending journey and ensure prompt resolution to issues raised.
• Support with system user acceptance testing & offer Business Units support and training in all Bank's Digital Lending Solutions.
• Provide support and training continually to bank staff on new systems, products and policy updates.
• Monitor transactions and prepare regular reports detailing loans closed and funded through the online application process as well as applications taken through the digital channels.

Minimum requirements:

• Bachelors' degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration.
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
• Experienced in project management is an added advantage.
• In-depth knowledge of Central bank Prudential and Risk Guidelines.
• A team player with excellent interpersonal skills.
• Strong analytical skills and problem-solving skills.

Purpose

• Provide support to branches by verifying input of maintenances for opening customer accounts and processing of customer account updates instructions in a timely, efficient, and effective manner.
• Ensure all Bank customers on-boarded have proper KYC in place as per the regulatory requirements.

Primary Responsibilities

Review KYC documentation and compliance with the laid down policies and procedures and approve the following for CAO maker;

• Customer KYC documents for Customer On-Boarding
• Customer information update.
• Customer Instructions
• Concession requests.
• Card customer On-Boarding (Prepaid and Credit cards)
• IPF (Insurance premium financing) Customer On-Boarding.

Ensuring relevant approvals are in place for accounts with missing KYC and noting them for marking by the checkers in the Document deficiency report for tracking.

Support with various ad hoc tasks arising from business needs or as work trends/exigency.

Qualifications, Knowledge and experience.

• A degree in any Business-related course
• At least 2 years’ work experience in banking
• Analytical skills
• Teamwork
• Proactive and agile
• Active listening and communication skills
• Time and priority managements skills
• Interpersonal skills
• Attention to details.