Nairobi Club
1 day ago
03/24/2023
04/23/2023
Assistant Food & Beverage Manager
Nairobi CityKE
(JOB REF: NC/AFBM/03/23)Purpose of the jobThis role is responsible for supervising the F&B Dining outlets, outdoor/indoor events, room service and bar team in a rotational basis as well as for ensuring that members receive fast, friendly an...
(JOB REF: NC/AFBM/03/23)
Purpose of the job
This role is responsible for supervising the F&B Dining outlets, outdoor/indoor events, room service and bar team in a rotational basis as well as for ensuring that members receive fast, friendly and efficient service during their stay.
Key Measurable Goals
- Carry out Members feedback analysis and share weekly summary with action plan
- Enforce Control System on F&B expenses
- Improve F&B Sales levels and achieve the stated Financial goals for the department
- Achieve desired employee motivation in F&B
- Conducting appraisals for F&B Service & Bar Staff
- Developing popularity indexes of F&B product items
- Managing the service processes efficiently
- Managing functions diary and follow ups
- Monitor staff discipline issues and manage appropriately
- Timely responses to members complaints and complements
Duties & Responsibilities
- Responsible to F&B Manager
- Compiles annual budget, variance reports, weekly department reports, comp and any other reports deemed necessary.
- Monitors work of employees to ensure that established policies and procedures are being followed.
- Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
- Counsels, guides and instructs assigned personnel in the proper performance of their duties.
- Prepares and coordinates the periodical performance reviews of assigned personnel.
- Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
- Interview potential employees who have been recommended by HR.
- Establishes and administers training programs within the outlet, including new employee’s orientation.
- Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
- Coordinates the maintenance and development methods for high-quality Service of food and drink
- Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours in all outlets.
- Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
- Acts immediately on all customer complaints to ensure that corrections are made when possible.
- Directly supervises reception and all functions in the Club.
- Recommends to the Food & Beverage Manager operational efficiencies that may be adopted to enhance smooth operations of the department.
- Ensure kitchen, restaurant, and bar operations are opened and closed according to policy
- Responsible for ordering supplies, and inventory control and establishing relationships
- Responsible for food hygiene, and health and safety issues
- Responsible to assist in menu planning, development and meal specials
Key Skills
- Supervisory skills
- Interpersonal skills
- Communication (oral/written)
- Proactivity
- Ability to handle pressure
- Computer proficiency
- PR Skills
- Ability to work long hours
Qualifications and Experience:
- Diploma/Advanced Certificate in Hotel Management/F&B Service from a reputable institution.
- Degree in Hospitality an added advantage
- Over Three years’ experience in the Hospitality Industry two of which must be in a supervisory position.
Nairobi CityKE
Bachelor
Hospitality Food Beverage