The Latest Hospitality Food & beverage Jobs in Kenya

Spa & Gym Trainee

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities: 

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 

• Ensure clients receive treatments according to the spa`s standard operating procedures and policies. 
• Perform spa treatments to a high standard. 
• Maintain hygiene and cleanliness of treatment rooms. 
• Manage levels of professional stock and supplies. 
• Refer and abide by the spas standard operational procedures, policies and form manuals 
• Conduct treatments according to Kempinski the spa menu, standards and outlined protocols 
• Have knowledge of the process, benefit and outcome of all practiced techniques and treatments 
• Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests 
• Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are taken
• Confirm the scheduled treatment with the guest before starting the treatment 
• Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately 
• Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague 
• Ensure products must are in place and refilled as per standard and act on any discrepancies 
• Serve post treatment drinks, having the knowledge of the properties of the refreshment 
• Make product recommendations. 
• Deliver personalized, individual service to all guests in the Spa and Fitness area. 
• Provide instructions and classes for a safe and inspiring fitness practice. 
• Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients. 
• Creating a workout plan/program with assigned client.

Desired Skills & Qualifications:- 

• Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude

What's in it for you:

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Maintaining and running of kitchen in absence of Executive Sous Chef
• Maintain stock control, ensuring that stock levels are in line with Company requirements.
• Monitoring training of all members of kitchen staff and assessing progress.
• Drive the development of menus and dishes is as per SOP and completed in a timely period.
• Ensuring correct stock rotation of food and ordering food goods from suppliers.
• Checking and ordering of equipment via correct channels.
• Additional responsibilities in absence of line manager or senior employee.
• Lead, coach, mentor the team as well as drive the daily operations of the pastry section

Your experience and skills include:

• 3 years as  Sous Chef in a 5 star or Premium Hotel
• Great & proven leadership skills
• Excellent planning & Organizational Skills
• A creative approach to the production of high-quality foods and knowledge of bakery
• Excellent leadership & training skills
• Ability to multi-task and meet deadlines
• Up to date with current trends

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities: 

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: 

• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries. 
• Keep informed of hotel product and service knowledge in order to answer guest questions. 
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc. 
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 
• Verify the physical status of room and updates Order Taker of any discrepancies found. 
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down. 
• Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.
• Help control guest and cleaning supplies to save costs. 
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet. 
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
• Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards. 
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training. 
• Anticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools. 
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and
• Health and Safety procedures for employees and guests. 
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments. 
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc. 

Desired Skills & Qualifications: 

• Degree/ Diploma in Housekeeping operations from a recognized learning institution 
• No work experience is required 
• Less than one year since completion (2021/2022) 
• Kenyan Citizen 
• Completed coursework (If even if not graduated) 
• Ability to work and communicate in a multinational environment 
• Excellent grooming skills and must be well versed in professional and personal etiquette 
• Good Communication skills 
• Out going with a positive learning attitude

Cosing: 03/26/2023

As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey, by being committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Conduct room and public area inspection
• Record room status in allocated section accurately
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Comply with hotel’s health, safety and hygiene policies

Your experience and skills include:

• Work experience as a Housekeeping Supervisor or similar role
• Diploma in Hotel Management or related field
• Warm and caring personality; previous experience in the same leadership role is an asset
• Prior experience working with Opera or a related system
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Strong interpersonal and problem-solving abilities and the ability to lead by example 

Your team and working environment:

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team

Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for the delivery of Guests' to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival ie. temperature control
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Perform related duties and special projects assigned

Your experience and skills include:

• Fluency in English required (verbal & written)
• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of a third language an asset

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Main Responsibilities:

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Be knowledgeable of all services and products offered by the hotel.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Carry out scheduled inventories of products and operating equipment.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Have a complete understanding of the monthly profit and loss statement of the department.

Qualifications:

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2021/2022)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities:

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:

• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends.
• Make recommendations for appropriate adjustments to kitchen operations accordingly.
• Maintain a hygienic kitchen and personal hygiene and ensure company’s standards are maintained.
• Prepare, cook and serve food according to the restaurant’s menu.
• Prepare in advance food, beverage, material and equipment needed for the service.
• Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
• Clean and re-set their working area.
• Ensure awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Assemble and prepare ingredients for menu items.
• Assist with checking, receiving and storing of goods.
• Maintain storage areas.
• Monitor all kitchen costs and take corrective action, when necessary to reduce expenses.
• Inspect daily, all fresh food received to ensure a high quality is maintained.
• Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with
• Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef.
• Ensuring the quality and standards at the outlet meet the expectations of the customer
• Constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures.
• Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy.
• Establish and maintain professional and effective communication within the whole Food & Beverage Department.

Desired Skills & Qualifications:

• Degree/ Diploma in Culinary from a recognized learning institution
• No work experience is required
• Less than one year since completion (2021/2022)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

What's in it for you:

• Be part of creating the historic story of rehabilitating and releasing of the rare Mountain Bongo that was heading towards extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefit Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Build a service culture that is characterized by specialists, providing engaging service, creating memorable events
• Supporting the Food & Beverage Manager with administration and strategic initiatives.
• Lead by planning, communicating, ensuring ongoing training and execution of all standards are achieved in a timely and efficient manner.
• Ensure all room set ups are accurate, timely and meet established standards.
• Take charge of Banquet event operation and ensure that all pertinent information is well received by team members.
• Attend pre-function meeting with Event Organizers, disseminate information and changes to all relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order
• Communicate regularly to all team members regarding guest feed-backs, satisfaction and dissatisfaction received.
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
• Check and ensure that all operating supplies are well stocked and sufficient to run operation.
• Plan the manning allocation/work assignment per Banquet event.
• Supervise the maintenance of service standards during banquet service operations.
• Engage and obtain guests’ feedback during operations to ensure satisfaction.
• Handle guests’ complaints and comments tactfully and efficiently.
• In charge of all outdoor activities including & not limited to (open fire concept dinner, Bongo breakfast, Slopes breakfast, Sundowners, Rose garden events, and Weddings)
• We invite you to bring your passion for event planning and operations to our hotel as the Banquets Manager. We are all about turning moments into memories for our guests and colleagues here at our Hotel.

Your experience and skills include:

• Minimum of 3 years of relevant leadership experience in a similar role
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with previous leadership experience preferably in a 5 star or Premium property
• Passion for events and turning moments into memories.
• Strong interpersonal and problem solving abilities
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

What's in it for you

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing

• Ensure consistency in the preparation of all food items for a la carte and buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Ensure all team members are aware of standards and expectations of operations
• Work closely with chefs to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow the Kitchen SOPS ensure they are adhered to
• Follow all safety and sanitation policies when handling and preparing food
• Other duties as assigned

We invite you to bring your eye for detail, passion for cooking and join our incredibly talented pastry team as we bring creativity and passion to the culinary section at Fairmont Mount Kenya Safari Club.

Your experience and skills include

• 3  years’ culinary management experience in a luxury hotel or large kitchen environment
• Previous experience in a 5 star or Premium hotel in a similar position
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Possess strong leadership, organization, time management & communication skills
• Strong skills in visual presentation of food, keep up to date with culinary trends and plating styles
• Works well with others, demonstrates good team spirit with an open mind

What's in it for you:

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing

• Assists the Pastry Chef in the production, preparation and presentation of all food Items to ensure highest food quality at all times.
• Preparing quality pastry items such as: breakfast breads and pastries, desserts, breads, ice creams, sorbets, creams, ganache, amenities, displays and centerpieces, and special guest requests
• Actively share ideas, opinions and suggestions to improve the environment and menus
• Ensure consistency in the preparation of all food items according to hotel recipes and standards
• Assist with the training and development of junior team members, including interns
• Assists in development and implementing standards, Recipes, Portion size and costing.
• Ensure the pastry section food safety and hygiene requirements are followed
• Any other job tasks that may be assigned

Your experience and skills include

• 2 years previous experience in a similar role
•  Previous experience in a 5 star or Premium hotel in a similar position
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team
• Excellent planning & Organizational skills
• A creative approach to the production of high-quality foods and knowledge of bakery

What's in it for you

• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

Showcase excellent leadership and interpersonal skills and passionate about delivering an exceptional guest experience.

• Monitor and ensure the Food and Beverage service operations are running smoothly
• Assist with scheduling, development and overall co-ordination of the department.
• Champion on job learning for team members that cover; cost control, inventory, service professionalism, grooming, service quality as well as SOPS training amongst others are conducted.
• Ensure that the Food & Beverage team deliver exceptional & professional guest service at all times
• Work with all departments to ensure that service times are adhered to

We invite you to bring your exceptional skills and passion to our hotel and help create unforgettable dining experience for our guests as the Food and Beverage Supervisor. We are all about turning moments into memories for our guests and colleagues here at our Hotel.

Your experience and skills include:

• 3 years’ experience within the Food, Beverage and Conference sector.
• College Diploma in Hotel Management or related field
• Previous experience in Food & Beverage/Restaurant operation in a  5 star or premium property
• Passion for leadership and teamwork
• A passion for sequence of service and a desire to create an amazing experience for every single guest
• Excellent leadership & training skills
• Ability to multi-task and meet deadlines
• Up to date with current trends

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

   What you will be doing:

• Oversee the Food & Beverage operations of the Hotel.
• Ensure that our Food and Beverage team is always highly motivated to create amazing moments for our guests and employees.
• Be entrepreneurial and think beyond the boundaries.
• Create, encourage and implement revenue generating ideas.
• Provide service that is sincere, warm and enthusiastic while you take the time to get to know the guests and be committed to service excellence.
• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.

  Your experience and skills include:

• Proven Food and Beverage Operational experience in Restaurant, Banquet and Bar Management.
• Excellent computer knowledge and skills.
• Excellent interpersonal and communication skills.
• Ability to budget and forecast monthly and annually.
• Up to date with Food and Beverages trends as well as best practices.
• Ability to manage personnel and meet financial targets.
• Bachelors degree in Food Service Management or related field
• Minimum experience of  10years in Food & Beverage.

Key Responsibilities

• Prepare high quality meals and food items according to company recipe
• Monitoring supplies and re ordering stock as needed
• Ensuring cooking utensils are clean before each use
• Assisting colleagues to ensure that food preparation is completed in a timely manner
• Ensuring food health and safety regulations are followed

Qualifications

• High school certificate, certificate in hotel and hospitality
• Food handling certificate
• Sound knowledge of cooking methods and techniques
• Proven experience working as a cook
• Ability to follow recipes
• Ability to work in a team
• Effective communication 

Method of Application

Written applications enclosing Certificates, testimonials and resume stating current and expected remuneration on or before 17th March 2023 to administration@goodneighbors.ke. If you have a publication or any other portfolio related to your job application kindly include it in your application or share a web link. 
Interviews shall be both oral and written. Please mention your expected salary on your cover letter. This is mandatory requirement. 
Note that only successful applicants will be notified of the interview 

We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What's in it for you:

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
• Maintain current and correct posting of all guest charges
• Be knowledgeable regarding all guestrooms and suites
• Complete each Front Desk procedure accurately and consistently
• Be familiar with daily events, times and locations within the hotel
• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Anticipates guests' needs and takes them into consideration
• Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
• Collaborate with other departments to ensure proper planning

Your experience and skills include:

• Diploma in Hotel Management, University Degree preferable
• Previous experience in Front Office supervisory role preferably in a luxurious property
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge and system proficiency in packages
• Good written and spoken German and English. French an advantage
• Sales and motivation skills, negotiation skills
• Knowledge of MS Office and Opera Cloud an advantage
• Enjoy training and developing your team
• Strong guest and service orientation
• Ability to work in a team and good leadership skills