The Latest Insurance Jobs in Kenya

Main Purpose of the Job - (Job Summary):

To drive and develop life insurance sales through banc assurance and alternative distribution channel partners and ensuring service delivery for Individual / Corporate clients to achieve growth and profitability in line with the overall banc assurance & alternative channel business.

Main Responsibilities:

• Driving new business and customer retention through ban assurance and alternative distribution channels
• Establishing, maintaining and growing relations with Bank Officers and alternative partners to identify marketing opportunity and customer requirements.
• Managing and coordinating the smooth running of banc assurance / alternative channels for quality and quantity business
• Driving Customer Service, Banks and alternative business conservation activities.
• Handling, reporting, planning and administration of bancasurance and alternative distribution channels.
• Managing and implementing change initiatives to achieve desired business plans and culture.
• Driving business development and growth to achieve development product targets.
• Follow up on quotation and analyzing them for the purpose of presenting the same to prospective clients.
• Ensuring customer service to both internal and external client by evaluating business/ customer needs and offering financial solution the meet the client needs.

2 or 3 Key Deliverables (specific to this position):

• Business Growth
• Delivering growth and profitability
• Increase brand awareness and market penetration
• Offer excellent customer service to policyholders and claimants

Job Specifications

Experience

• At least 3 years of relevant experience

Academic Qualifications

• Bachelor degree in business related course

Professional Qualifications

• Professional Insurance Qualification ACII, AIIK/ CIM,
• Diploma or Certificate in marketing an added advantage

Key Job Skills (specific to the job)

• Marketing skills
• People management skills
• Financial Literacy
• Analytical skills
• Investment management
• Excellent interpersonal skills
• Good IT skills
• Presentation Skills
• Ability to prioritize and plan effectively

Insurance Skills (special Category)

• Bancassurance Knowledge
• Life business management skill

General Skills

• Communication skills
• Interpersonal skills
• Customer Service

IT skills Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Duties and Responsibilities:

• Coordinate the development, implementation, and review of policies, strategies, guidelines, and procedures for the Deposit Insurance System covering all commercial and microfinance banks licensed by the Central Bank of Kenya (CBK).
• Manage the policies, strategies, guidelines, and procedures for the application and management of the Deposit Insurance Fund to enhance public confidence in the financial sector.
• Oversee the development and implementation of strategies, guidelines, and procedures for surveillance of banks to assess their exposure to the deposit insurance scheme.
• Coordinate the development, implementation, and review of policies, strategies, procedures, and guidelines for Resolution Planning of banks to mitigate exposure to the deposit insurance fund.
• Lead initiatives to leverage innovation, technology, and business process re-engineering for enhanced service delivery and addressing emerging trends in Deposit Insurance Systems.
• Develop, implement, and review policies and methodologies for stress testing the Deposit Insurance Fund's viability and resilience against banking system risks.
• Supervise the establishment of a bank risk management and surveillance framework to ensure financial soundness and proactive risk management.
• Coordinate data and information sharing frameworks and collaboration agreements among financial safety-net players and partners to foster financial stability.
• Provide supervision, coaching, mentoring, training, and development for departmental staff to ensure efficiency and motivation.
• Coordinate the conservation, dissemination, and application of knowledge and information on Deposit Insurance and prompt resolution.
• Implement policies and strategies to ensure timely payment of protected deposits and incentivize sound risk management in banks.
• Oversee premium assessment policies and procedures to align with the Corporation’s mandate.
• Develop policies and procedures to define deposit insurance coverage levels and scope in line with international best practices.
• Establish policies and methodologies for determining the optimal Target Fund size to meet the Corporation’s mandate.
• Implement financial crisis preparedness and management policies for banks and financial sector regulators.
• Conduct training programs on crisis preparedness and management for relevant stakeholders.
• Implement Resolution Planning strategies for problem banks to maintain financial stability.
• Leverage innovation and technology for improved service delivery and addressing global trends in Deposit Insurance Systems.
• Coordinate the development, implementation, and review of departmental strategic objectives.
• Develop policies and procedures for dispute resolution to protect the Corporation's interests.
• Establish collaborations and partnerships with stakeholders and relevant entities to adopt best practices in deposit insurance.
• Implement policies and procedures for identifying emerging global trends and risks in deposit insurance.
• Oversee performance management systems to monitor and evaluate departmental performance.
• Coordinate the development, monitoring, and review of departmental budgets, work plans, and reports.
• Develop and implement citizen service delivery charters to enhance accountability and transparency.
• Implement corruption prevention and mitigation strategies within the Department.
• Draft policy proposals on deposit insurance and troubled bank resolution for Government consideration.
• Implement Board resolutions and decisions relevant to the Department.
• Address internal and external audit recommendations for continuous improvement.
• Provide regular reports and updates to senior management on departmental matters.
• Appraise the performance of departmental staff and provide feedback.
• Draft position papers on the Corporation’s mandate for relevant forums.
• Coordinate change management initiatives within the Department.
• Develop and enforce internal monitoring and control systems.
• Implement public awareness initiatives to enhance the Corporation's mandate.
• Coordinate enterprise risk management policies and frameworks for accountability and risk mitigation.
• Manage resolution of public complaints and requests for information to enhance public confidence.
• Develop, implement, monitor, and review Quality Management Systems and Information Security Management Systems.
• Implement Corporate Governance principles and relevant policies within the Department.

Requirements for Appointment:

• At least eight (8) years of relevant work experience, with five (5) years in a managerial role.
• Bachelor’s Degree in Commerce, Finance, Economics, Actuarial Science, Business Information Technology, Business Management, Business Administration, or equivalent.
• A master’s degree in related fields is advantageous.
• Professional qualification in accounting, risk management, actuarial science, financial analysis, or fraud examination is desirable.
• Completion of a management course from a recognized institution is beneficial.
• Proficiency in computer applications.
• Membership in a professional body such as ICPAK, GARP, ICIFA, IRM, CFA, ACFE, PRMIA, IIA, ISACA, CRM, or Actuarial Society.
• Professional qualification in accountancy, risk management, financial analysis, fraud examination, internal audit, information technology, or actuarial science is an asset.

Job Purpose:

The job holder will be responsible for administration of group life and credit life business.

Key responsibilities:

• Reconcile member details with existing data whenever there are changes to scheme membership  e.g. changes in salary, addition or exit of scheme members.
• Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
• Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
• Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
• Prompt processing of medical requisition forms for members above the free cover limit.
• Support retention of business by adhering to the set SLAs and TATs.
• Promote relationship management with the clients.
• Ensure accuracy in costings and debit/credit notes.
• Follow up on timely premium payment from the clients.
• Follow up on timely Administration Fee payment by the related parties.
• Prompt handling of queries from the client and related parties.
• Prompt processing of supplementary costings.
• Prompt communication of costings (i.e. new entrants, revised salaries & exits).
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s Degree in a business-related field. 
• Proficient in Microsoft Office tools.
• 1 year working experience in an insurance Company. 

Technical/ Functional competencies:

• Knowledge of insurance industry and concepts. 
• Knowledge of insurance regulatory requirements.
• Knowledge of group life service operations.

Job purpose:

Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

Key responsibilities:

• Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
• Prepare quotations as per authority matrix.
• Approve GI New businesses, endorsements and credits as per the authority matrix.
• Conduct Risk surveys for small risks as per authority matrix.
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits.
• Process Refunds for both GI & Life policies.
• Approval of Policy documents.
• Process T-Pay requests.
• Perform policy audits for Ordinary life policies when requested.
• Assess the loss ratios and ensure adherence to the underwriting guidelines at renewal.
• Processing of claims & benefits under instructions of and in liaison with the Intermediary Service Assistant Manager.
• Investigate and respond to all FA enquiries promptly within Intermediary Service Channel within the set SLA’s.
• Process Intermediary Instructions according to the Delegation of authority matrix within set SLA’s
• Escalate complex queries to the appropriate functional area.
• Maintain an accurate record of all customer interactions in CRM through walkin clients, phone calls, letters, FAs, emails and other customer interactions.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Carry out customer and product related document processing.
• Process & issue certificates and cover notes.
• Process Renewals for both Motor and Non -motor policies.
• Initiate processing of AMC and Pension business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
• Review all applications for insurance for all lines of Business to determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise according to the Delegation of authority matrix.
• Ensure prompt and efficient processing of customer instructions and ensure customer needs are attended to in a timely manner.
• Drive the increased use of Self-Service channels by customers and FA’s.
• Generate ISC Reports for management consumption.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field.
• At least 5-7 years’ experience in the insurance industry or related field.
• Progress in professional qualifications i.e. AIIK, LOMA, ACII.

Technical/ Functional competencies:

• Knowledge of insurance concepts.
• Knowledge of underwriting processes and procedures.
• Technical competence in underwriting insurance risks.
• Knowledge of insurance regulatory requirements.

Job Description
The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service. Must be multi skilled with the ability to mentor and train jnr underwriters and have high technical knowledge.

• Underwrites in accordance with standards, policies and procedures.
• Ensures that all documentation is issued, checked and authorised prior to dispatch.
• Ensures queries are resolved in line with company standards.
• Ensures timeous and accurate management of mail count.
• Requests, monitors survey and survey requirements as per laid down procedures.
• Corrects unprofitable policies.
• Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

Job Purpose: 

This role is responsible for supporting the branch to cross sell and increase the uptake of Insurance products through collaborating with the team to identify opportunities and move them forward into placement of covers, in line with the overall strategy of Equity.

Key Responsibilities: 

• Train the branch staff on the insurance products being distributed by EBIL.
• Cross-sell the insurance products to the customers who are consuming the other bank products. Expected new policy sales will be minimum 10 policies in a month.
• Ensure that the existing insurance business is renewed at the right time. Expected Renewal Target will be minimum 85% every month.
• Achieve the expected periodical insurance business growth in the branch.
• Achieve the expected business portfolio mix across different classes of insurance.
• Join branch staff on marketing drives to sensitize customers on insurance products on offer.
• Assist branch particularly credit department to de-risk lending by obtaining relevant insurance policies for the various assets being financed by the Bank or being used as collateral.
• Overseeing proper filing of customer insurance records and documents in the branch. 
• Assist the branch customers in documentation and processing of their insurance claims in collaboration with HO Claims Department.
• Enforce compliance on all insurance policies and procedures at the branch.
• From time to time, the position will be expected to do the following.
• Support the branch in any other area as may be requested by the branch management.
• Support the HO Bancassurance Team in projects implementation as requested from time to time.

Qualifications and Experience

• Bachelor’s degree in, Insurance or a Business-related degree. A Diploma in Insurance will be considered.
• A Certificate of Proficiency (COP) in Insurance 
• 2 Years experience in marketing or insurance sales
• Strong knowledge of compliance and regulatory requirements in both banking and insurance sectors.

Key Competencies & Skills

• Good Interpersonal skills
• Excellent communication skills
• Relationship management capabilities
• Highly organized and detail orientated.
• Demonstrate alignment with Equity culture and values.

Job Purpose: 

This role is responsible for supporting the branch to cross sell and increase the uptake of Insurance products through collaborating with the team to identify opportunities and move them forward into placement of covers, in line with the overall strategy of Equity.

Key Accountabilities

• To spearhead SME and Corporate business acquisition through pursuit of internal and external leads and ecosystems mining. 
• Organize and attend events such as Conferences, Seminars, Receptions, and exhibitions to promote and Support Bancassurance & Bank business.
• To Mentor Business Teams who can champion Insurance Products in branches which have no bancassurance officers.
• To create good relationship with branch team leaders to ensure value added support for bancassurance business at branch level.
• To disseminate the insurance product Knowledge to non-bancassurance officers at branches and other department of the bank through training.
• To ensure the region achieves the set business mix target for Motor, Non-Motor, Medical, Agriculture, Life and Micro business.
• Participating in all regional initiatives together with other business units and sectors to push for bancassurance business and other bank business.
• Assist the branch teams to support customers in documentation and processing of their insurance claims in collaboration with HO Claims Department.

From time to time, the position will be expected to do the following.

• Support the region in any other area as may be requested by the management.
• Support the HO Bancassurance Team in projects implementation as requested from time to time.

Qualifications, Experience

• Bachelor’s degree in Insurance or Business
• 7 Years experience insurance sales management. 
• Diploma in insurance or a Certificate of Proficiency (COP) in Insurance 
• Strong knowledge of compliance and regulatory requirements in both banking and insurance sectors.

Key Competencies & Skills

• Good Interpersonal skills
• Strong leadership skills
• Excellent communication skills
• Ability to develop and implement regional sales strategies.
• Strong analytical and problem-solving skills.
• Ability to develop relationship with both existing & potential customers.
• Strong organizational and management skills.
• Demonstrate alignment with Equity culture and values.

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business Development Consultant will drive business growth (new business) in International Private Medical Insurance (IPMI).
• The role will report to the General Manager, Financial and Insurance Solutions.

Experience and Personal Qualities

In more detail, the areas of responsibility include:

New Business Acquisition

• Drive the sales process from pre-qualification to award of contract.
• Response to request for proposal.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
• Preparation of risk notes & submission of the same to the Operations department.
• Generate referrals from clients based on existing relationships & unmatched service delivery.
• Champion cross-selling to and from other departments within Zamara.
• Preparation of tenders.

Value Addition

• Design & seek approval for value adding concepts.
• Provision of technical expertise in the creation of new products and offerings.
• Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

Compliance

• Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

The following experience is preferred:

• Minimum of 3 years’ experience in Business Development.
• A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
• Preferred experience in International Private Medical Insurance.
• Professional insurance certification is an added advantage.
• Experience in Employee Benefits is an added advantage.

The following personal qualities are preferred:

• Excellent communication skills.
• Proper work ethics
• Team player
• Great negotiating skills
• Good analytical skills
• Good interpersonal skills
• Innovative
• Entrepreneurial

Job Ref. No: JHIL107 (Re-advertised)

Role Purpose

The job holders will be obliged to deliver their respective regional bancassurance month-on-month and yearly revenue budgets.

Main Responsibilities
Operational

• Ensure achievement of sustainable growth of the assigned region to meet the set revenue objectives.
• Plan and co-ordinate health Insurance sales activation programs organized by Banks, Regional or Branch management in conjunction with the Bancassurance Manager
• Monitor the activities of Bancassurance sales officers through daily reports and align the activities including prospecting quotations, branch visits and trainings to the desired revenue objectives.
• Lead effective training of sales code of conduct, health insurance products, AML and keep the record of attendance.
• To assist bancassurance sales officers in the allocated region to produce health insurance businesses acceptable to  Jubilee Health Insurance and ensure that such officers meet their individual quotas of new business and renewal production regularly.
• Attain the set persistency targets of the existing health insurance portfolio through coordination with operations team and bank partners by ensuring timely renewals and collection of premiums.
• Excellent relationship management of key bank partners including Regional Sales Managers, Assistant Sales Managers, Branch Managers, Bancassurance officers among others.
• Ensure adequacy of marketing merchandise, product brochures and application forms at branches.
• Prepare and share daily reports of regional business performance as per Key Performance Indicators Matrixes
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Ensure complaint resolution within the approved TAT through coordination with Bancassurance team and bank partners.
• Ensure compliance to Jubilee Health Insurance and the allocated Bank’s policies, procedures, and regulatory requirements.

Key Competencies

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling health insurance products.
• Compliance and Regulatory Knowledge.
• Analytical Skills: Ability to analyze sales data, performance metrics, and market trends to identify opportunities for growth and improvement.
• Strong leadership skills to motivate and guide a team of sales representatives and agents towards achieving sales targets.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Problem solving skills.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

 Qualifications

• University degree from an institution recognized by Commission for Higher Education
• AIIK Diploma / CII Diploma or any insurance related qualification is an added advantage.
• Experience in Bancassurance will be an added advantage.

 Relevant Experience

• 3 years minimum in Health insurance Sales Management at a supervisory level or above.

Job Ref. No: JHIL107 (Re-advertised)

Role Purpose

The job holders will be obliged to deliver their respective regional bancassurance month-on-month and yearly revenue budgets.

Main Responsibilities
Operational

• Ensure achievement of sustainable growth of the assigned region to meet the set revenue objectives.
• Plan and co-ordinate health Insurance sales activation programs organized by Banks, Regional or Branch management in conjunction with the Bancassurance Manager
• Monitor the activities of Bancassurance sales officers through daily reports and align the activities including prospecting quotations, branch visits and trainings to the desired revenue objectives.
• Lead effective training of sales code of conduct, health insurance products, AML and keep the record of attendance.
• To assist bancassurance sales officers in the allocated region to produce health insurance businesses acceptable to  Jubilee Health Insurance and ensure that such officers meet their individual quotas of new business and renewal production regularly.
• Attain the set persistency targets of the existing health insurance portfolio through coordination with operations team and bank partners by ensuring timely renewals and collection of premiums.
• Excellent relationship management of key bank partners including Regional Sales Managers, Assistant Sales Managers, Branch Managers, Bancassurance officers among others.
• Ensure adequacy of marketing merchandise, product brochures and application forms at branches.
• Prepare and share daily reports of regional business performance as per Key Performance Indicators Matrixes
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Ensure complaint resolution within the approved TAT through coordination with Bancassurance team and bank partners.
• Ensure compliance to Jubilee Health Insurance and the allocated Bank’s policies, procedures, and regulatory requirements.

Key Competencies

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling health insurance products.
• Compliance and Regulatory Knowledge.
• Analytical Skills: Ability to analyze sales data, performance metrics, and market trends to identify opportunities for growth and improvement.
• Strong leadership skills to motivate and guide a team of sales representatives and agents towards achieving sales targets.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Problem solving skills.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

 Qualifications

• University degree from an institution recognized by Commission for Higher Education
• AIIK Diploma / CII Diploma or any insurance related qualification is an added advantage.
• Experience in Bancassurance will be an added advantage.

 Relevant Experience

• 3 years minimum in Health insurance Sales Management at a supervisory level or above.

Job Ref. No: JHIL107 (Re-advertised)

Role Purpose

The job holders will be obliged to deliver their respective regional bancassurance month-on-month and yearly revenue budgets.

Main Responsibilities
Operational

• Ensure achievement of sustainable growth of the assigned region to meet the set revenue objectives.
• Plan and co-ordinate health Insurance sales activation programs organized by Banks, Regional or Branch management in conjunction with the Bancassurance Manager
• Monitor the activities of Bancassurance sales officers through daily reports and align the activities including prospecting quotations, branch visits and trainings to the desired revenue objectives.
• Lead effective training of sales code of conduct, health insurance products, AML and keep the record of attendance.
• To assist bancassurance sales officers in the allocated region to produce health insurance businesses acceptable to  Jubilee Health Insurance and ensure that such officers meet their individual quotas of new business and renewal production regularly.
• Attain the set persistency targets of the existing health insurance portfolio through coordination with operations team and bank partners by ensuring timely renewals and collection of premiums.
• Excellent relationship management of key bank partners including Regional Sales Managers, Assistant Sales Managers, Branch Managers, Bancassurance officers among others.
• Ensure adequacy of marketing merchandise, product brochures and application forms at branches.
• Prepare and share daily reports of regional business performance as per Key Performance Indicators Matrixes
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Ensure complaint resolution within the approved TAT through coordination with Bancassurance team and bank partners.
• Ensure compliance to Jubilee Health Insurance and the allocated Bank’s policies, procedures, and regulatory requirements.

Key Competencies

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling health insurance products.
• Compliance and Regulatory Knowledge.
• Analytical Skills: Ability to analyze sales data, performance metrics, and market trends to identify opportunities for growth and improvement.
• Strong leadership skills to motivate and guide a team of sales representatives and agents towards achieving sales targets.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Problem solving skills.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

 Qualifications

• University degree from an institution recognized by Commission for Higher Education
• AIIK Diploma / CII Diploma or any insurance related qualification is an added advantage.
• Experience in Bancassurance will be an added advantage.

 Relevant Experience

• 3 years minimum in Health insurance Sales Management at a supervisory level or above.

Job Description

KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business
• Follow up on risk improvement implementations.
• Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
• Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE

Experience:

• Minimum 5 years’ experience

QUALIFICATIONS

• Degree in insurance or business related.
• Professional qualification (CII or IIK) or good progress

Job Summary;

• The position holder will be expected to nurture and grow AA Insurance Brokers business opportunities by identifying new sales opportunities to contribute towards the revenue growth of the entity.

Minimum job requirements:

• Degree in a Business-Related Field or its equivalent.
• Certificate of Proficiency in Insurance is an added advantage
• Must have a minimum of 3 years’ experience in Sales of Insurance Products or Products in Financial Services Industry.
• Good customer service, interpersonal and communication skills.
• Business Development acumen.

Job Description

• Develop, implement/execute and monitor alternative distribution channels strategies to drive business growth and enhance the company's distribution channels' effectiveness.
• Collaborate with internal teams and external partners to identify and implement new distribution channels opportunities.
• Drive the Digital innovation agenda together with the Head Of Alternative Channels and Head of Digital, continuously identifying and developing solutions that deliver superior customer experience.
• Grow the Travel Insurance channel sales by forming strategic partnership with stakeholders and embedment with other products for market distribution and penetration.
• Drive the direct business channel by executing the strategy and implementing the new Staff incentive program and market activations.
• Drive cross sell initiatives within the Business to achieve set revenue targets.
• Grow the alternative channels partnerships within the distribution department

Principal Accountabilities.

• Take proactive lead in the strategic direction of the Channel by forming new innovative strategic partnerships for business growth and satisfy the customers’ needs.
• Drive digital sales by Spearheading and implementing the business digital delivery strategy through innovations and business solutions. Drive penetration and utilization of this digital products through cross selling, training, Marketing, and promotions.
• Drive and own the definition of business requirements, working with the product leads/managers and development teams (Creative/ Digital Team/ ICT Team/ Customer Experience ) to create user stories ready for development. Provide sufficient detail within the high level requirements to facilitate initial estimation and sizing.
• Manage partner campaign initiatives with the digital marketing team to deliver campaign objectives and lead generation.
• Scale up Travel insurance product sales through partnership with relevant stakeholders.
• Take lead in partner engagement, relationship management and fast track assigned partner engagements.
• Execute Direct Business Marketing Strategy with all key alternative channels to meet set targets.
• Articulate value proposition for segments and industries for existing and prospective clients.
• Develop and manage budgets, forecasts, and performance metrics to monitor and evaluate the effectiveness of alternative distribution channels.
• Monitor market trends, competitive landscape and customer needs to identify new business opportunities.

Knowledge And Experience.

• Over Five (5) years of experience in the insurance industry, with a focus on alternative distribution channels.
• Proven track record of developing and implementing successful alternative distribution channels strategies.
• Bachelor’s degree in a Business-related field from a recognized university.
• Master’s degree is an added advantage.
• ACII/AIIK.

Skills And Competencies

• Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, pro-active and provocative, yet diplomatic - an expert at managing relationships.
• Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
• Ability to integrate relevant knowledge of insurance with practical solutions that may redefine insurance in modern terms to make it relevant to people’s lives.
• Technical insurance knowledge.
• Good analytical and negotiation skills.
• Proven track record on business development.
• Ability to work with cross functional teams across departments and line of business.
• Demonstrate people management and project management skills.
• Excellent problem-solving skills.
• Excellent planning and organization skills.

DELEGATED FREEDOM TO ACT & MANAGEMENT CONTENT

• Recommending and implementing new market entry or distribution model strategic options.
• Organizing and Monitoring business consultants e.g. service providers, digital delivery teams and vendors.
• Monitoring performance of the delegated responsibilities.
• Tracking the progress of delegated responsibilities.

ENVIRONMENT

• IRA regulations.
• Credit control restrictions.
• Competition.

KEY RESULT AREAS & PERFORMANCE INDICATORS
Sales and profitability of:

• Strategic business partnerships.
• Digital products sales.
• Travel insurance and partnerships.
• Direct business.
• Cross sell.