The Latest Manufacturing Jobs in Kenya

YOUR MISSION
Impact

• Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.
• Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.
• KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent Compliance.
• Team Efficiency control: ensuring the delivery of the QA Ops related KPIs by maintaining the team performance health.
• KPIs: CPO, Attrition, Absenteeism, Forecast Adherence.
• Customer Experience: ensuring the company objectives are developed accordingly to the best practices and needs of the market to increase the loyalty of the end user.
• KPIs: CSAT, GSAT, PSAT, -SAT Retention Gap, NC, RC, QA Score, Soft Skills.,

Scope

• Maintain regular communication with BPOs (Business Process Outsourcers) to facilitate the launch of global projects, manage individual projects, and advocate for adherence to rules favorable to Glovo, negotiating conditions beyond the contractual agreement.
• Develop and implement quality control processes, procedures, and policies to ensure that products or services meet or exceed customer expectations.
• Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement.
• Lead and manage a team of quality control personnel, providing guidance, coaching, and support as needed.
• Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives.
• Ensure accountability of BPOs (Business Process Outsourcers) and other teams for actions impacting operations.
• Exercise control and oversight over the provider's execution.
• Conducting quality training sessions and workshops if required.
• Organize, analyze, and present data based on audits and other key performance indicators (KPIs).
• Demonstrate an understanding of the business, the underlying KPIs, and the operational processes.

THE JOURNEY

• Generate and deliver reports on a requested basis using BI tools (f.i. Looker), Google sheets, etc.
• Setting up QA platforms.
• Implementing quality improvement strategies
• Documenting various quality control policies.
• Participation in setting the organization’s goals.
• Examining raw materials and finding defects in them, if any.
• Suggesting improvements in the materials.
• Monitoring all the product processors and procedures.
• Providing training and workshops on the new guidelines, scorecards, platforms, etc.
• Conduct the weekly meetings with the QA teams and Ops teams within the different levels (local, global, external)
• Building the business cases for the processes' optimization, KPIs and targets changes, reports enhancements.
• Perform spot checks to ensure Glovo's processes and expectations are correctly calibrated with external providers.
• Prompting the machine learning platforms to ensure the localization of the service.
• Controlling Performance Improvement Plans and controlling the support of the teams involved in pre-/post-actions such as WFM.

What You Will Bring To The Ride

• Proven track record as an Operations, Quality Assurance, or Training Manager, with a minimum of 3 years of relevant experience, particularly within the BPO sector, CX or Product sector.
• Extensive expertise in Google Workspace applications, including advanced proficiency in Sheets (and/or Excel), for efficient data management and analytics.
• Demonstrated ability to influence and lead, facilitating effective collaboration within cross-market, regional, and team-based project launches.
• Experience in successfully managing and leading in-house teams is advantageous but not mandatory.
• Adept at orchestrating and executing projects that span across markets, regions, and teams, showcasing a commitment to achieving operational excellence.
• Proven capability to translate client expectations into measurable quality standards, with a focus on delivering impactful outcomes in dynamic BPO environments.
• Demonstrate the ability to pay close attention to detail.
• Excellent problem-solving abilities and decision-making skills.

• The ideal candidate will own the entire production process. They will strategize with other internal teams to ensure operational excellence. The will also run quality assessment to ensure customer satisfaction.

Responsibilities

• Manage and evaluate entire production process
• Contribute to production planning and budgeting
• Lead and monitor quality assessments to ensure customer satisfaction
• Maintain a safe production environment
• Coordinate with key internal and external production stakeholders

Qualifications

• Bachelor's degree or equivalent experience
• 8+ years of production experience
• Experience and knowledge of IML
• Experience and knowledge of polymers
• Knowledge of PVC fitting processing
• Strong organizational and managerial skills

Role Summary

• The role is responsible for management of shift, productivity improvement and ensure production targets & parameters are achieved.

Role Responsibilities

• To coordinate implementation of the manufacturing process plan in a production factory and run a shift to produce tea to meet customer specification.
• To coordinate the implementation of TPM, OHSE (Occupational Health, Safety and Environment), Quality Management systems (QMS) and RA in the factory.
• Implement factory procedures and SOPS and ensure compliance by the production shift team.
• Implement IR/ER systems in the factory in conjunction with the line Manager.

Production and Planning

• Coordinate production shift to produce made tea that meet customer requirements.
• Implement Good Manufacturing practices in all sections of manufacture in the production shifts.
• Monitor production key performance indicators of the production shift; generate daily, weekly and monthly reports.
• Verify and consolidate daily, weekly, and monthly administrative returns.
• Keep and ensure accuracy of the production records, weekly and monthly tea returns.
• Communicates upwards/downwards/peers in the factory to ensure smooth flow of information.
• Act in the absence of the Manufacturing manager as per Company policies.
• Coordinate implementation of World Class Manufacturing Standards in the factory and ensure documentation of the improvements.

Quality

• Implement Quality and Consumer safety Management System in production shift.
• Ensure reception of Quality incoming raw materials during the shift as per company policy.
• Implement the good manufacturing practices (GMP) in the production shift to deliver quality made tea in line with customer/consumer specifications.
• Implement the Hazard Analysis Critical Control Points (HACCP) system in the factory.
• Monitor and taste hourly and invoice tea samples.
• Initiate and implement quality improvement plans and activities in the factory.

Assets and Stocks

• Monitor and validate stock and non-stock movements.
• Dispatching of tea stocks and reconciliation of tea stocks in the factory.
• Provide input into the development of capital proposals in the factory.
• Responsible for the utilization of assets that includes process and plant machinery during the shift.
• Responsible for the company assets during the shift.
• Flag up redundant/obsolete assets to the Manufacturing Manager for disposal.
• Coordinate the day-to-day operation and smooth delivery of Utilities (firewood, steam, water and electricity) in the factory and villages.
• Maintains the factory register.

Proj\ects

• Keep abreast with all new technology covering tea making, market, packaging, maintenance, transport and energy usage and make proposals for change/improvements where appropriate.
• Carry out manufacturing trials and implement projects as agreed with Line manager.
• Collate and document innovative ideas for the factory and capture all improvement proposals from shop floor.

Finance and Procurement

• Initiate the requisition process for additional stocks in line section re-stocking levels and authorise issues of items from factory stores.
• Provide proposals for input into the annual budget preparations.
• Control direct budgetary expenses through resource allocation and utilisation in the shift.
• Implement production aspects of the accounting manual.
• Provide input into the monthly accounts review and implements agreed actions.
• Verify and consolidate daily, weekly and monthly financial returns.

People

• Implements employee establishment in the factory production shift.
• Implement the training and coaching factory production team.
• Handle any internal industrial/employees relation issues in the factory in conjunction with line manager.
• Implement agreed welfare programmes and attend planned meetings ensuring completion of agreed actions.
• Responsible for production shift team and ensuring that agreed work plan targets and standards are implemented.
• Provide input and participate in the modular training of factory production shift employees.
• Participate in recruitment of seasonal employees as agreed with line manager.
• Coordinate all statutory requirements and ensure they are always adhered to.
• Implement factory legislation, regulations, Union collective agreements and Lipton standards.

Social and welfare

• Implement all social welfare Policies, Programmes and Guidelines including security, housing maintenance, recreation, and general welfare amenities, and ensure schools under the factory responsibilities are of the required standards.

Safety, Health, Environment

• Coordinate implementation of Safety, Health & Environmental and RA (Rainforest Alliance) management systems as per company policies and legislation in the shift.
• Authorize permits to work certificates in line with company policies.
• Coordinate implementation of standard operating procedures and specific work instructions and ensure compliance and collate proposals for reviews.
• Coordinate implementation of safe travel guild lines as stipulated in the standard.
• Maintains the factory disciplinary and safety data.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED

• Graduate in Food Science, Production Technology, Agricultural, Mechanical, Electrical Engineering or Bachelor of Science Chemistry.
• Minimum 4 Years’ experience.
• Product, Process and Packaging Expertise
• Manufacturing Performance Management
• Project Management
• Quality Assurance
• Responsible Care
• Human Factors – technical and human capabilities
• Knowledge on product, Process and Quality Assurance.
• Working Knowledge in manufacturing Performance Management
• Basic appreciation project Management
• Consumer and customer focus
• Excellent tea tasting skills
• Excellent communication and interpersonal skills and Team player.
• Basic appreciation in financial management systems.
• Working knowledge on IR/ER skills

TRAVEL

• As per job/site requirements, local travel likely.

LEADERSHIP BEHAVIOR

• Exhibit the LIPTON Teas & Infusions GROW Values

Key Purpose Statement

To ensure that the bottling process meets the product and packaging quality requirements.

Key Duties & Responsibilities    

• Build strategic SHEQ understanding  
• Understand the Manufacturing Process and equipment in order to advise manufacturing management on possible issues on the quality of the product.
• Authorities to stop / not stop the line within established procedures.
• Escalate quality issues to the Manufacturing Manager and Unit Manager when necessary.
• Ensure the alignment of quality control with the Supply Chain Way principles and work practices.
• Update and follow work instructions as per the Quality Management Systems on the line.
• Drive Quality Improvement in Manufacturing
• Identify and interpret standards and specifications for the relevant environment e.g. Processing, Water Treatment, Packaging & Final Product in the Warehouse.
• Prepare relevant apparatus, equipment and reagents according to the testing method.
• Take samples following required sampling methods and procedures.
• Pass conforming product samples.
• Record results in the required format, and communicate to the relevant stakeholders.
• Identify non-conformances and communicate to relevant personnel for corrective action.
• Conduct SPC studies according to the SPC procedure.
• Complete bottle burst surveys according to the procedure.
• Complete an age survey in the warehouse.
• Manage the Laboratory
• Comply with quality systems, standards and practices.
• Interpret and apply GLP and GMP requirements in the laboratory.
• Comply with requirements of the QMS, policies, SOP’s and work instructions.
• Maintain safety, health and environment standards
• Comply with safe working procedures / signage and standards.
• Request personal protective equipment and use and maintain this in accordance with procedures and legislation.
• Carry out work according to relevant Environment, Health and Safety standards.
• Apply knowledge of company commitment and priorities on Sustainable Development issues as well as local targets and initiatives to identify opportunities for action.
• Make a personal contribution, and encourage team members to make a tangible difference in achieving SD targets (water, energy and waste).
• Contribute to the management of SD issues to achieve key sustainable development targets.
• Manage Self
• Communicate professionally.
• Pro-actively encourage participation, problem solving and idea sharing in team meetings and daily. interactions to continuously entrench thinking and application of WCM principles.
• Develop self-awareness.

Skills, Experience & Education    
Qualifications

Minimum Requirement

• Degree/Diploma in Food Science.

Experience

• Minimum 2 years of experience in FMCG industry

Knowledge

• All aspects of packaging operations and process controls 

General    
Competencies

• Administration
• Assertiveness
• Compliance, Governance and Ethics
• Detailed focused
• Problem solving and analysis
• Routine
• Self-discipline
• Self-motivated
• Team player