The Latest Marketing & Sales Jobs in Kenya

RESPONSIBILITIES:

• Conduct outbound calls to a list of existing and former customers to re-establish relationships and promote Springboard Capital’s products and services.
• Engage customers in meaningful conversations to understand their current financial needs and provide financial solutions.
• Gather and update customer information accurately in the database.
• Ensure the collection of missing or incomplete customer bio-data, including but not limited to contact information, preferences, and feedback.
• Document customer feedback and categorize responses for follow-up.
• Identify customers ready for revival, promising potential, or those willing to refer others.
• Report and track customer revival progress, ensuring that leads are followed up by the appropriate Relationship Officers (ROs).
• Promote the referral campaign initiative by encouraging satisfied customers to refer friends and family.
• Send SMS reminders and follow-ups to customers regarding special promotions
• Maintain detailed records of customer interactions, feedback, and outcomes.
• Prepare regular reports summarizing call outcomes, customer responses, and any follow-up actions required.
• Work closely with the Marketing and Customer Relationship teams to ensure alignment in messaging and strategy.
• Coordinate with ROs and Branch Managers to handle customer-specific requests or feedback
• Any other duties assigned by the line manager from time to time.

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Create the hotel media and marketing plan.
• Implement media and marketing plan and coordinate with agencies.
• Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
• Plan, coordinate and implement direct marketing, both onand offline.
• Maintain guest database for mailings.
• Liaise with F&B department to promote F&B outlets.
• Create, coordinate and maintain give-aways and collateral.
• Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
• Provide content and images for websites according to Corporate Identity.
• Ensure content and photography of 3rd party websites is maintained.
• Ensure compliance with Corporate Identity guidelines.
• Act as brand custodian for hotel and Kempinski brand.
• Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.
• Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
• Coordinate between hotel and Corporate Marketing and agencies whenever necessary.
• Maintain updates of Corporate Marketing guidelines and inform colleagues.
• Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
• Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• Pro-actively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
• Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
• Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
• Follow the sales and marketing results and propose corrective actions if needed.
• Take part in sales and marketing training programmes.
• Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in Marketing from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day-to-day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Maintain and update inventory: control of all gifts and giveaways
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
• Compile monthly reports to be completed by 5th of each month.
• Compile statistics.
• Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection, and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure businesses.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with appropriately.
• All inquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within the guidelines of the Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately. 
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Degree/ Diploma in Sales from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (If even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be well-versed in professional and personal etiquette
•  Good Communication skills
•  Outgoing with a positive learning attitude

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel