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SYSTEM ANALYST, BUSINESS INTELLIGENCE (BI) – (KET 6) (1 POSITION) REF: KETRACO/5/1C/40/126/VOL II -B (9/2023) ON PERMANENT AND PENSIONABLE

Reporting to Senior Officer Information Technology & Innovation, System Analyst

Job Purpose

The successful candidate will be responsible for identifying business reporting and data analysis needs that enable the business make decisions based on real-time data and meet regulatory reporting requirements.

Key Responsibilities:

• Advising the senior officer on BI related tasks and solutions as a subject matter expert;
• Driving, directing, organizing, and leading BI projects in the implementation and use of new and enhanced BI functionalities;
• Undertaking the development of low to complex, cross functional and enterprise business intelligence solutions;
• Designing business intelligence solutions;
• Liaising with User department to provide and improve Existing and new Business intelligence reporting needs;
• Implementing of standards and policies relating to Business Intelligence systems;
• Conducting analysis of functional business processes and Develops Business cases to support new changes and enhancements;
• Identifying and interprets business requirements and determines optimum Business Intelligence solutions;
• Researching new Business Intelligent technology opportunities that will Improve Business Operations;
• Sourcing Data from multiple platforms to develop reports and present them in Varied formats;
• Developing, executes and documents user test plans;
• Developing reports that are in line with best practice and ICT standards;
• Providing direction for the planning, designing, and execution of user Acceptance testing for Business Intelligence solutions;
• Training Business users on how to transform data into action-oriented information and to use that information correctly;
• Cooperating with other ICT functional units to deploy software and hardware upgrades, modifications, maintenance and troubleshooting of Business Intelligence systems;
• Designing, developing, testing and implementing data warehouse systems for BI reporting and analysis;
• Generating BI reports, dashboards and data models with the help of BI tools and MS-Office products;
• Clarifying the master data set up, configuration and integration strategies with Business Analysts and systems Analysts to develop tightly integrated solutions;
• Identifying data quality gaps and develop a plan to close data quality gaps;
• Designing, develop and implement Microsoft Power BI queries and applications.

Qualifications & Skills required:

• A Bachelor’s degree in Business/Computer Science/ Management Information Systems/Business IT Administration/Economics or related field from a recognized institution;
• SAP Certified Technology Associate- Business Intelligence or Microsoft Business Intelligence Certification Membership and Accreditation with ICT Authority;
• A minimum of three (3) years relevant work experience.

Working conditions

• Office setting
• Field setting

MANDATORY REQUIREMENTS FOR ALL POSITIONS
Applicants MUST provide the following documents on application:-

• A Signed application letter;
• A detailed Curriculum Vitae indicating current and previous employers, positions held, level of education, current and expected salary, notice period required to take up appointment and names of at least three professional referees;
• Copies of academic and professional certificates; and
• Copy of National Identification Card or Passport.

Important Information to note:

• Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application;
• Only shortlisted and successful candidates will be contacted;
• Canvassing in any form will lead to automatic disqualification;
• Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates during interviews; and
• It is a criminal offence to present fake certificates/documents.

Only Successful candidates will be expected to present the following Chapter Six Clearance Certificates : -

• Valid Certificate of Good Conduct from the Directorate of Criminal Investigations;
• Valid Clearance Certificate from Higher Education Loans Board (HELB);
• Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA);
• Current Clearance from the Ethics and Anti-Corruption Commission (EACC); and
• Current Report from an approved Credit Reference Bureau (CRB)

The Company is an Equal Opportunity Employer and is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED, THE MINORITIES AND FEMALE CANDIDATES ARE ESPECIALLY ENCOURAGED TO APPLY. Applications without the relevant qualifications, copies of documents/details as sought for will not be considered. Any form of canvassing and giving false information shall lead to automatic disqualification. Only shortlisted candidates shall be contacted.

Interested candidates fulfilling the required qualifications should submit their application clearly indicating the position applied for and vacancy Reference No. as the subject heading via the joblink posted on KETRACO website.

NOTE: These positions are open to KENYAN Citizens ONLY.

The successful candidates for the positions will be offered competitive remuneration package in accordance with the Company guidelines. Candidates who meet the above requirements should submit their applications by 16th October 2023 at 5.00pm so as to reach:-

The Managing Director,
Kenya Electricity Transmission Company Limited,
KAWI COMPLEX, 4th
 Floor,
Popo Road, South C, along Red Cross Road,
P.O. Box 34942 – 00100,
NAIROBI.
Hard copy MUST be sent via post office, courier or hand delivered to our offices in KAWI House, on 3rd Floor, Human Resource Office. Further, candidates MUST fill an online form on our website.

• The Junior Product Manager position presents an exciting opportunity to manage/midwife the rollout and complete lifecycle (from development to improvement) of our cooking product categories.  
• This role will be responsible for supporting all product-related matters but is not limited to product opportunity identification & evaluation, product development & design, product & innovation project management and product marketing. These four specific core responsibilities will have an associated team that will collaborate with this role and responsibilities will evolve throughout the duration of the position in line with the company’s product strategy.
• BURN has been developing, testing, and bringing to market new cooking products for 10+ years in Kenya. The successful candidate will have the opportunity to join a growing organization and contribute to a fast-moving company committed to improving economic, environmental, and social outcomes across Africa.

Duties & Responsibilities:

• Support the execution of product development projects, ensuring timely delivery within budget and meeting quality standards.
• Execute day-to-day activities related to existing product management.
• Updating and maintaining all product-related documentation; project plans, development stage gate documents, product specifications, SKU libraries etc.
• Assist in managing and project planning existing product engineering change notices and temporary process deviations that affect the customer.
• Assist in developing and maintaining the product roadmap based on input from stakeholders, market research, and company goals.
• Collaborate with designers, engineers, and other teams to define product requirements.
• Coordinate with cross-functional teams to achieve project milestones.
• Track and analyze product performance metrics, user engagement, and customer feedback. Identify areas for improvement and recommend adjustments to the product strategy.
• Assist in developing and executing product marketing plans, including pricing, promotion, and distribution strategies.

We expect: - 1-3 years of relevant experience, in physical product/marketing management, New Product development and commercialization. An engineering background will be a significant plus.

• Strong analytical and problem-solving skills are crucial to assess market data, customer feedback, and performance metrics to make informed decisions.
• Familiarity with the product development lifecycle and understanding of basic product management concepts is beneficial.
• Excellent verbal and written communication skills are essential for collaborating with cross-functional teams, presenting ideas, and creating product documentation.
• Junior Product Managers need to be flexible and adaptable to handle changing priorities and requirements in a fast-paced environment.

Qualified Female Candidates are encouraged to Apply

• The Product Manager position presents an exciting opportunity to manage/midwife the rollout and complete lifecycle (from development to improvement) of one of our cooking products categories.  
• This role will be responsible for all product-related matters but is not limited to product opportunity identification & evaluation, product development & design, product & innovation project management and product marketing. These four specific core responsibilities will have an associated team that will collaborate with this role and responsibilities will evolve throughout the duration of the position in line with the company’s product strategy.
• BURN has been developing, testing, and bringing to market new cooking products for 10+ years in Kenya. The successful candidate will have the opportunity to join a growing organization and contribute to a fast-moving company committed to improving economic, environmental, and social outcomes across Africa.

Duties & Responsibilities:

• Conducting market research to identify new product opportunities and evaluating the potential of existing products for innovation or renovation efforts.
• Developing a comprehensive product roadmap that aligns with the company's overall product strategy.
• Collaborating with cross-functional teams to ensure smooth product introduction into operations.
• Managing the product development process, from ideation to launch, to achieve planned timelines.
• Documenting product development processes and creating new ones as needed to improve efficiency and consistency.
• Serving as a liaison between R&D, operations, and commercial business functions to ensure alignment on product goals and strategies.
• Analyzing and interpreting product performance data to inform product optimization and improvement efforts.
• Managing the product lifecycle, including product end-of-life decisions and exit strategies.
• Developing and executing product marketing plans, including pricing, promotion, and distribution strategies.
• Monitoring industry trends and competitor activity to stay ahead of market developments and identify potential threats or opportunities.
• Building strong relationships with internal and external stakeholders, including customers, suppliers, and partners, to ensure successful product outcomes and collaboration.

We expect 3-5 years of relevant experience, physical product/marketing management, New Product development and commercialization. An engineering background will be a significant plus.

• You will have to be a strong communicator, collaborator, a hands-on manager and have the ability to keep track of all the moving pieces in your cross-functional team and product management process. You have experience in managing and working cross-functionally with diverse teams that might span different time zones.
• You are a product person; a people person and you know how to set priorities and coordinate with all stakeholders within and outside of the company to meet them. You are not shy to ask questions and are always striving to deliver the best results, considering the complexity of the system and its requirements.

Qualified Female Candidates are encouraged to Apply

Job Overview:

We are seeking a dynamic and experienced Lead Android Application Developer to join our innovative startup team. As a key member of our Android development team, you will play a crucial role in shaping and delivering cutting-edge mobile experiences within the ecommerce sector. The ideal candidate will bring a strong background in Android app development, a passion for innovation, and the ability to lead and mentor a team of developers. This is an opportunity to thrive in a hybrid work environment that encourages creativity, collaboration, and the pursuit of technical excellence.

Responsibilities:

• Lead a team of Android developers, providing technical guidance, mentorship, and performance evaluations.
• Collaborate with cross-functional teams, including designers, product managers, and backend developers, to define, design, and deliver high-quality Android applications that embody our startup's culture of innovation.
• Architect, develop, and maintain complex Android applications that set new standards for performance, security, and user experience within the ecommerce industry.
• Champion the adoption of emerging technologies and best practices, ensuring our Android apps remain at the forefront of innovation.
• Implement and oversee performance monitoring and alerting systems to ensure optimal app performance and user experience, contributing to a culture of continuous improvement.
• Analyze app performance metrics, identify bottlenecks, and proactively address performance issues to deliver smooth and responsive user experiences.
• Collaborate closely with DevOps and infrastructure teams to optimize app deployment and scaling strategies, contributing to our startup's agility and technical resilience.
• Participate in brainstorming sessions and technical discussions, encouraging a culture of open communication and idea-sharing within the development team.
• Drive the development process, including code reviews, unit testing, and debugging to ensure the delivery of high-quality, bug-free code that embodies our commitment to innovation.
• Troubleshoot and resolve technical issues related to Android development, collaborating with the team to find innovative and effective solutions.
• Stay current with emerging technologies and advancements in the Android ecosystem, integrating relevant updates and enhancements into projects.

Qualifications:

• Should have a minimum 6-8 years of experience in Android application development.
• Must have published at least 2 apps to PlayStore using internal testing, Alpha, Beta and production tracks.
• Should be good in UI and layout design, Fragments and its lifecycle, Modern Android Development skills, Activities and its lifecycle, App lifecycle.
• Should have good experience in Android Jetpack library and its components usage like WorkManager, View Model, View model providers, UI and databinding, Life cycle Managers, Live data, observables.
• Should be good in Architectural design patterns.
• Should be good in using Room database, shared preferences, FileStorage and other Android data storage mechanisms.
• Should have good experience in developing apps for different screen densities and screen resolutions.
• Should be good in App build systems at least in Gradle.
• Should have good experience in 3rd party libraries and SDK’s integration
• Should have good experience in Firebase and its services like Firebase Cloud Messaging, Firebase Analytics, Google Analytics, Remote Config and others.
• Should have good experience in App monitoring services like Firebase Crashlytics, Firebase Performance, A/B switching.
• Should have good experience in CI/CD tools like Jenkins, Bitbucket pipelines.
• Should be good in source code management tools at least in Git, Bitbucket, Gitlab.
• Should be a good team player, good in communication and collaboration and in interpersonal skills.
• Should be good in taking ownership of the assigned tasks and its on time delivery.
• Previous work experience in ecommerce companies or on ecommerce-related projects is strongly preferred.

• The objective of this role is to document, manage and disseminate lessons learned from the implementation of Herding for Health to a diverse target audience in a variety of formats suitable for communication. The Knowledge and Communications Manager will work closely with rangeland’s science and communications team, as well as contracted consultants, to support the production and dissemination of communication materials that will raise awareness and promote the Pro-Nature Enterprise project and the Herding for Health programme. Duties are performed under general supervision.
• The Knowledge and Communications Manager will lead and coordinate Component 4 of the Pro-Nature Enterprise project, titled “Learning, documentation, dissemination, and policy influencing”. This component aims to document and disseminate lessons learned from implementing an incentive-based conservation model in the target project sites. Additionally, it aims to influence local public policies on community-based natural resource management models. The successful candidate will form part of the Africa Rangelands Program team and closely work with CI’s broader communications team to provide leadership and support to achieve Component 4 goals, for which progress has already been made.

Within Component 4, there are three study topics, each with their own research lead. The topics are:

• Economic drivers for behavior change and adoption of sustainable rangelands management;
• Non-economic (social) drivers for sustainable rangelands management;
• How to accentuate CBNRM using conservation agreements.

In addition to supporting the Pro-Nature Enterprise team, the Knowledge & Communications Manager will contribute to the ongoing science endeavors within the broader Herding for Health Programme by coordinating the research activities across the three topics and by helping to facilitate learning across sites. The successful candidate will be responsible for integrating, and disseminating, the knowledge gained through the Pro-Nature Enterprise research into relevant organizational scientific work and will be responsible for keeping up-to-date with the broader science goals within the organization, working closely with the rangelands science portfolio to ensure that research goals remain aligned.

RESPONSIBILITIES

Lead Pro-Nature Enterprise’s Component 4

• Take overall leadership of Pro-Nature Enterprise Component 4 activities. This involves setting the agenda and coordinating all on-going topics of study.
• Directly and actively support the three study topics, including coordinating data collection and partner engagement. This will be done in close collaboration with the thematic topic leads.
• Play a central role in the preparation and hosting of the learning network meetings.
• Take a lead in the general knowledge management functions of the Pro-Nature project including:
  • Preparation of quarterly newsletters.
  • Documentation of case studies and lessons learned from project sites.
  • Updating of project communication materials (factsheets, online tracker, reports, photos, etc.).
  • Compilation and design of all project materials.
  • Archival and organization of project materials in Sharepoint.
  • Ensure project partners have updated their monitoring matrices and ensure the overall project monitoring matrix is updated.
  • Support in organizing project meetings, including steering committee meetings, stakeholders meetings, and trainings.
  • Providing content, with consultation from the project team, for communication requests from the donor.
• Assist the Pro-nature Enterprises project manager with general coordination tasks.

Herding for Health Communications

• Together with the broader Herding for Health communications teams, develop a draft communications strategy and enable a broad uptake and understanding of the strategy across the regional programme.
• Regularly conduct collaborative assessments of target audiences and key messages for each audience.
• Develop supporting templates, presentations, case studies, and other relevant materials (e.g. factsheets, videos, etc.) to support the communication strategy and key scientific outputs.
• Procure the services of any designers, writers, etc. for the development of materials as needed.
• Disseminate materials on appropriate public and online platforms in line with the communications strategy.
• Manage and execute a content calendar for social media, blog posts, and other external communications and clarify key messages and target audiences in line with the communications strategy.
• Oversee social media outputs by various staff, interns, and consultants across the regional programme.
• Working with Herding for Health partners, co-develop content for an updated Herding for Health website.
• Feed relevant scientific findings and key knowledge to help create rangeland-related newsworthy pieces.

Additional Responsibilities

• Assist with logistical support, as and when needed, especially for science-related field work.
• Provide communications support for workshops, meetings, and other special events for both internal and external participants.

WORKING CONDITIONS

• Typical office environment.
• Ability and willingness to travel on a regular basis to field sites within southern, and east Africa and when needed other countries in the rest of Africa where CI is supporting H4H implementation.
• Flexibility to work extended hours to meet deadlines.
•  This position follows a hybrid work structure, working some days from the office and some remotely. Guidance will be shared during the interview process.

QUALIFICATIONS

Required

• Undergraduate degree in Communications and/or Marketing.
• 4 to 6 years of related work experience in knowledge management and/or sharing of science-related communications.
• Experience in, or demonstrated knowledge of the principles of, rangelands management, rangelands ecology, agriculture, rangelands economics or other relevant field, is an advantage.
• Experience in hosting and facilitating knowledge-sharing events and platforms.
• Experience with a variety of communications media and software is an advantage, e.g. Adobe Illustrator, Adobe Premier Pro, or similar.
• Strong communication and presentation skills.
• Basic administration and coordination skills are essential.
• Highly familiar with etiquette, protocol, and employing cultural awareness and sensitivity.
• Proven team player.
• Self-driven with strong leadership and performance management.
• Highly organized and able to manage multiple priorities simultaneously in a dynamic environment.

Preferred

• Postgraduate degree.
• Experience with implementing a communications and marketing strategy will be an advantage.
• Good academic credentials and a good portfolio of communication products.
• Ability to bring a sense of fun and aliveness/flow to the team is an advantage.

What you will focus on

• Design and specify new features, building consensus on approach
• Engage with upstream communities in your area of expertise
• Conduct security analysis and reviews to ensure defence in depth
• Create and monitor performance benchmarks to optimise your product
• Collaborate proactively with a distributed team
• Write high quality code to create new features
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions

What we are looking for in you

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• You have worked on open source virt or container tech
• You have experience working in the kernel or very low level system
• Professional written and spoken English
• Experience with Linux (Debian or Ubuntu preferred)
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Passion, thoughtfulness, and self-motivation
• Excellent communication and presentation skills
• Result-oriented, with a personal drive to meet commitments
• Ability to travel twice a year, for company events up to two weeks each

Additional Skills We Value

• Performance engineering and security experience

What your day will look like

Your day to day duties will include:

• Work from your remote home office and provide technical support for employees.
• Provide technical onboarding support for new employees.
• Provide technical and infrastructure support during international events. 
• Be available to take ownership of new cases via telephone, email and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Contribute your findings to a common knowledge base and keep it up to date
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service

What we are looking for in you

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Experience in a Linux based environment gained through university subjects or work experience
• Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
• Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
• Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
• Familiarity with safely installing, uninstalling, reinstalling and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations
• Understanding of Gmail, Google Calendar, Google Applications and Single Sign-On.
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Written and verbal English communication skills
• Willingness to travel up to 4 times a year for internal events

Additional skills that you might also bring

• Some knowledge of programming (bash, Perl, Ruby, Javascript, C or C++, Go) 
• Basic troubleshooting of Mac and Windows operating systems.
• Customer support experience is a plus

What your day will look like

Your day to day duties will include:

• Work from your remote home office and provide technical support for employees.
• Be available to take ownership of new cases via telephone, email and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service
• Participate in a regular weekend working rotation.

What we are looking for in you

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Advanced troubleshooting of Mac and Windows operating systems, and multi OS machines
• Experience with system performance troubleshooting
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Experience with Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) 
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Strong written and verbal English communication skills
• Willingness to travel up to 4 times a year for internal events

Additional skills that you might also bring

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
• Experience with other open-source desktop technologies
• Active contribution to open-source projects/forum/code
• Experience with Linux Kernel

What you’ll do

• Grow and lead a team of engineers in your region
• Develop talent through coaching, mentoring, feedback, and hands-on career development
• Apply sound engineering principles and directly contribute toward your team’s goals
• Create and maintain productive relationships with stakeholders
• Set and manage expectations with other engineering teams, management, and external stakeholders
• Collaborate proactively with a distributed team and community
• Lead the ongoing development of Launchpad, the infrastructure on which great software like Ubuntu is built
• Advocate and advance modern, agile software development practices and help develop and evangelise great engineering and organisational practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Actively engage with the broader leadership team
• Work from home with international travel up to 6 weeks per year for internal and external events

Who you are

• You have experience leading a distributed team to deliver features and manage production services at scale
• You love to mentor, develop, and grow people, and have an outstanding track record of doing so
• You are knowledgeable and passionate about technology
• You have experience delivering high quality software
• You have experience designing and evolving complex distributed systems
• You have effective written and verbal communication skills
• You have solid experience working in an agile development environment

Key Responsibilities

•  To perform deployments of new hardware in adherence to the Bank’s standards and best practice. 
•  Determine and enforce end user hardware specifications and configuration standards
•  Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
•  Research, testing and implementation of new hardware technology and  related software as needed to enhance performance of existing equipment
•  Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
•  Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
•  Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have hte following:

• A Bachelors Degree in   IT or Related sciences
• A Professional Certification in MCSE/ Comptia A+/ CCNA

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Education     

• Bachelor’s Degree    IT or Related sciences 

Professional Qualifications

• MCSE, CompTIA A+  
• Project Management    N/A    

Experience

• Total Minimum No of Years’ Experience Required 2
• A minimum of 1 year experience supporting end user hardware and related products

Detail    Minimum No of Years   

• 2 years Knowledge of end user hardware and related peripherals
• 1 year Knowledge of mass deployment and support solutions (cloning, SCCM, patch management) 
• 2 years Operating systems (windows, Unix) 
• 1 year Network Services and protocols  
• 1 year Internetworking Technology 
• 1 year Active Directory Domain Services 
• Database management systems  
• Messaging and Collaboration

KEY RESPONSIBILITIES

• Lead the development and execution of the digital strategy to support KBIIL goals and objectives.
• Lead digital projects from scoping to delivery, ensuring alignment to business goals.
• Identify digital opportunities and implement new solutions to optimize customer journeys.
• Develop and execute strategies to generate revenue from digital assets.
• Manage digital projects and integrations to enhance customer experiences across channels.
• Develop and implement customer journeys in line with business changes
• Analyze customer insights, feedback and usage data to inform improvements and new capabilities.
• Collaborate across business units to translate digital plans into actionable roadmaps and measurable outcomes.
• Stay ahead of digital trends and innovations to bring new ideas and solutions to the organization.
• Manage cross functional teams and stakeholders to deliver high quality digital projects. 

KEY REQUIREMENTS

• Bachelor's Degree in an IT or Business-Related Field.
• 6 years' experience in a financial services environment.
• Relevant professional qualification in Project Management and/or Insurance would be an added advantage.
• Experience with digital strategy development, execution and customer journey maps.
• Strong knowledge of digital trends, emerging technologies and best practices.
• Excellent project management skills with ability to manage multiple priorities.

Summary

• Under the direct supervision of the Health Center By Phone (HCBP) Senior Manager, the HCBP Technical Lead will be responsible for leading and guiding the design, development and implementation of the HCBP solution across multiple geographies while ensuring that the solution roadmap is aligned to both Ministry of Health (MOH) and VillageReach’s strategic goals. VillageReach has an established staff presence in the following countries: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, Nigeria, South Africa, The United States or Cote d’Ivoire.

Description

The Technical Lead will be responsible for the following duties:

HCBP Solution Design, Development and Implementation Management (30%)

• Provide overall management, coordination and support for HCBP development and implementation activities in collaboration with internal teams, technology partners and other key stakeholders.
• Work with internal teams and external stakeholders to analyze health sector needs and align solution roadmap to strategic goals.
• Translate functional requirements into detailed technical requirements and ensure they are clearly understood by development teams.
• Identify the resources (people, technology, etc.), teams and strategic partners needed to transform concepts into solutions.
• Lead the development of Standard Operating Procedures (SOPs), job descriptions of required technical staff and other relevant documentation needed to guide the implementation of the solution.
• Actively identify and mitigate roadblocks impacting completion of solution development timelines.
• Provide strategic input to the Director and Team Lead, Digital Solutions and HCBP Product Manager on HCBP transition and replication.
• Liaise with Digital Solution Managers at Global Technical Team (GTT) and in-country levels to coordinate and support the implementation of the HCBP in targeted countries.

HCBP Replication and Transition Coordination (30%)

• Guide the HCBP Technical Advisors (TAs) seconded to MOHs to ensure relevant toolkits and checklists are completed and utilized by the MOH.
• Coordinate and guide the HCBP MOH TAs to ensure all transition related activities are carried out when needed, including the transitioning of human resources, identification and training of relevant MOH ICT, Quality Assurance, Monitoring and Evaluation, and general solutions focal points at the MOH, and embedding HCBP within the government budgets.
• Contribute to the development and implementation of ongoing training programs for health center staff involved in the project.
• Support the development and implementation of capacity building plans for MOH on HCBP operations and backstopping the technical aspects of the hotline.
• Support proposal development for HCBP both in-country and for replication as needed.

HCBP Project Management (20%)

• Develop and Implement project timelines and deliverables.
• Manage project work plans and conduct quarterly reviews on the progress of deliverables.
• Prepare monthly update reports for submission to the GTT Leads and Senior Management.
• Contribute to writing monthly donor report updates, review of M&E data, and other reports as needed.
• Contribute to monthly budget projections and monitor the budget to ensure all activities are carried out within funding available.
• Monitor donor proposal requirements and adjust the work plan and refine program activities as needed to achieve deliverables.

HCBP Data Management & Monitoring and Evaluation (20%)

• Liaise with VillageReach’s GTTs to develop strategies for robust M&E and advancing Data Demand for Information Use (DDIU) by governments in collaboration with implementing partners.
• Work closely with relevant GTT Leads to monitor monthly, quarterly, and annual project performance, technical project indicators, and progress against plans.
• Provide technical support in the development of relevant study protocols and tools needed for evidence generation (e.g. baseline/endline surveys, impact evaluations, cost-effective analyses, focus group discussions, etc.).
• Participate in disseminating evaluation results for HCBP, publishing articles on the VillageReach website and other media outlets.
• Ensure Quality Assurance is conducted on a quarterly basis according to project timelines.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• This position will provide technical supervision to the HCBP Technical Advisors seconded to government MOHs and the in-country Program Managers responsible for HCBP implementations.

Education & Experience:

• Bachelor’s degree in relevant field (health informatics, public health, computer science, etc.) is required with 5-7 years of working experience as a technical project manager, product owner, business analyst or in a similar role to deliver business requirements for technology initiatives. Master’s degree is an added advantage.
• Experience in managing agile product development, including working with engineering, design, implementers, and clients to prioritize use cases, launch a product, and ensure it meets the needs of target users
• Experience working and communicating with government officials and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders.
• Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
• Exceptional communication skills with people of varied professional and cultural backgrounds
• Ability to travel approximately 30-40% of the year

Advantages

• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, etc.)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Experience implementing technology-based solutions with users including user research, field testing, and training
• Experience in defining and measuring performance of digital products
• Experience working remotely with a decentralized team
• Experience living or working in resource-limited countries

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy.
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
• Working knowledge of French and/or Portuguese will be an added advantage

You are responsible for:

• Design, implementation and maintenance of public facing infrastructure and services
• Use of configuration management and deployment tools
• Architectural design and operation at scale
• Monitoring of systems and services, optimization of performance and resource utilization
• Common operating system level tasks such as logging and backup / restore
• Cookbook / runbook implementation for common maintenance actions
• Incident response, diagnosis and follow-up on system outages or alerts
• Automation and streamlining of tasks as well as identifying process gaps
• Collaborating with a global and asynchronously communicating team (don’t worry if you have never worked remotely, we’ll help you get used to it)
• Mentoring peers in your areas of technical and operational strength

Skills and Experience:

• Strong experience with automation and configuration management tools such as Terraform, Ansible. Proficient in at least one programming language (Python,, Go, or similar).
• Strong understanding of CI/CD pipelines and deployment strategies.
• Experience managing Cloud services and discovering cost savings (AWS, Azure, GCP)
• Experience with monitoring, logging, and alerting tools such as Prometheus, Grafana, or ELK stack.
• Strong troubleshooting and problem-solving skills, and ability to work effectively under pressure.
• Excellent communication skills with a strong emphasis on contributing to documenting processes and runbooks, and ability to collaborate effectively with cross-functional teams.
• Incident Management: Experience with incident management and on-call rotation practices, as well as tools like PagerDuty or Opsgenie.
• SRE Best Practices: Understanding of SRE principles, such as Service Level Objectives (SLOs), error budgets, and blameless postmortem.
• Familiarity with Wikimedia or other open source projects is a plus.
• If you are passionate about building and maintaining reliable, scalable, and highly available infrastructure on AWS, and thrive in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity to join our team at Wikimedia Enterprise

Qualities that are important to us:

• Experience with operating highly available infrastructure
• Experience with running applications and services at scale
• Proficient with shell and a programming language used in an SRE/Operations engineering context (Python, Go,, etc.)
• Comfortable with Open Source configuration management and orchestration tools (, Ansible, TerraForm etc.)
• Communicative technical English

Additionally, we’d love it if you have:

• Experience implementing containerization solutions (Docker, ECS, EC2, Kubernetes)
• Experience administering code collaboration software (Gitlab, Gerrit)
• Experience with managing and troubleshooting Event Streaming Services at scale (Kafka, Kinesis, etc)
• Experience with AWS tools is an advantage. Key services include EC2, ECS, EKS, Lambda, S3, RDS, VPC, CloudFront, Route 53, IAM, and KMS
• Infrastructure as Code (IaC): Familiarity with IaC tools like Terraform, Helm or AWS CDK
• Security: Knowledge of security best practices in AWS, including the shared responsibility model, IAM policies, encryption, and data protection. Familiarity with AWS WAF, AWS Shield, or AWS Security Hub is bonus
• Experience with package management for operating systems (Debian, etc)
• We are avid supporters (and users) of open source software; history of contributing to Open Source projects is valued
• Prior participation in the Wikimedia movement

JOB DESCRIPTION

The Microservices Developer for M-Pesa Africa will run with day-to-day standardized microservice development to ensure smooth and efficient service delivery that meets the expectations of the business. They will also perform application development duties which include but are not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

RESPONSIBILITIES

• Writing and analyzing code for portions of a project/projects
• Inspect and test code
• Helping engineers fix and solve complex problems
• Work with stakeholders, product owners and technical leads to keep projects on track
• Influence and guide on DevSecOps best practices within M-PESA Africa Engineering framework and practices
• Influence and guide the team in making critical architectural, design and programming decisions
• Evangelize software engineering best practices across the team using M-PESA Africa Engineering values
• Design, test and rollout of running software services
• Run and enforce code reviews among the team

QUALIFICATIONS

• Bachelor's degree in Computer Science, Software Engineering, IT, Electrical Engineering, Telecommunications or related IT field
• 5+ years of experience in software development in a busy IT environment
• Hands on experience with microservices - Ability to design, develop and implement scalable, elastic microservice based platforms based on java - Spring boot framework is preferred
• Strong programming and technical skills. Extensive programming experience using Java (SpringBoot Framework), C#, Python 
• Strong problem-solving skills leveraging on data structures and algorithms.
• Experience in Agile Development/software life-cycle development (SDLC)