The Latest Software & IT Jobs in Kenya

Brief Description

Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder shall implement and support Core IT infrastructure including the Cloud computing, data centers, operating systems, servers, storage, SAN, backups, collocation, and collaboration systems such as email and Teams.

Responsibilities

• Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
• Solid understanding of AWS Cloud
• Maintaining Cloud OPEX & related CAPEX within Budget
• Administration, configuration and troubleshooting of SAN/NAS storage systems and SAN directors. This includes storage LUN provisioning and Zoning.
• Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and patching.
• Collaborating with the team and various stakeholders to identify technical problems, design solutions for them and help implement where required. This involves collaborating with both technical and non-technical staff
• Operations of backup tools, respective hardware and software assurance and testing of disk and data recovery. In case of issues offer prompt restoration of lost data for the business.
• Remediation of Security, Compliance and Audit Issues within the Cloud & Core Infrastructure
• Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
• Maintenance of systems documentation and procedures.

Qualifications

Functional & Technical/ Skills:

• Technical design assessment and evaluation, risk-based Quality Assurance in web-scale environments
•  University Degree in Computer Science or Engineering.
• 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
• 5+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed Windows, UNIX/Linux server environment 
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage.
• Experience in enterprise SAN/NAS storage and SAN Directors management.
• Azure, AWS, and GCP certifications preferred
• Attention to details and analytical thinking
• Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
• Strong oral, written, interpersonal communication and leadership skills
• Certification in any of the following Systems and Network or related trainings is an added advantage
• Cloud Technology Associate
• Cloud Administrator
• Cloud Developer
• Cloud Security & Governance
• Cloud Service Manager
• Certified in Cloud Infrastructure and Services Associate (EMCCIS)
• Cloud Architect,
• Virtualized Infrastructure Specialist
• Network certification e.g. CCNA, CCNP
• UNIX/Linux certification e.g. VCP

Brief Description

Reporting to the Head, Digital Engineering, the position holder will be responsible for owning, leading, and driving quality engineering practices across all of Safaricom software engineering and digital experience delivery teams as well as providing expert knowledge of test strategy / frameworks and automation of end-to-end test design, execution, and validation, and deficiency identification and remediation, to enable target business capabilities / user journeys. The role holder will also be required to create, lead, manage, and mentor a practice of software developers in Test across the delivery organization, ensuring the development and maintenance of highly skilled and motivated practice members

Responsibilities

Leadership

• Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
• Regular team and one-on-one engagements
• Build the skillset according to the fit for future program
• Team performance management and building high performing SDET team
• Facilitate and empowers teams in achieving high performances in Solution delivery, ensuring quality standards are achieved.

Functional Testing

• E2E accountability for testing execution for SITs
• E2E accountability for management UATs
• E2E accountability for product readiness to go to production  

Non-Functional Testing

• E2E accountability for performance testing 
• E2E Accountability for GDR testing

Automated Testing

• E2E accountability for testing automation as part of the DevOps strategy
• Responsible for automated regression testing for all exposed APIs
• Responsible for automated regression testing for all backend system APIs to be used for upgrades
• Responsible for decreasing the testing time by 50% and increasing quality to have zero major bugs on production. 

Systems accountability

• Accountable for building and maintaining testing environments for all IT solutions
• Accountable for setting up and maintaining quality engineering platforms

Qualifications

Functional & Technical/ Skills:

• Technical design assessment and evaluation, risk-based Quality Assurance in web-scale environments
• Automated testing and tools e.g. Selenium
• End-to-end solution test design, execution, and validation, managing testing scenarios across teams / capabilities if necessary
• Unit, integration, system, smoke and user acceptance testing
• Continuous integration and continuous delivery methodologies and tools
• Architectural element testing e.g. APIs
• Performance and security testing
• Code reviewing
• Test analytics and trend analysis
• Software incident and problem management
• Expertise in multiple programming and markup languages, such as HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python

Brief Description

Reporting to the Consumer IT Lead, the position holder shall provide leadership in driving delivery of Consumer Business Unit projects using Business Doman and IT knowledge. Leading a team of Architects and Business Analysts, as well as virtual IT delivery teams to implement Core Product (Voice, Data and SMS) propositions campaign and promotions. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time.

Responsibilities

Business Delivery:

• Responsible for all Domain business projects by resourcing and leading virtual teams across IT
• Responsible for delivering 95% of the projects on time
• Responsible for ensuring project stability within max 48 hours
• Ensure agile is implemented in at least 50% of the projects
• Maintain an accurate registry of all business projects  with various statuses and ensure business teams are appraised at all times
• Agree with business product leads & PMO on projects KPI’s, milestones and timelines

Leadership:

• Attend business strategy meetings to ensure IT is aligned with business needs
• Regular team and one-on-one engagements
• Build the team skillset according to the fit for future program
• Team performance management
• Provide budget inputs for business solutions.
• Attend BU strategy sessions
• Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables

Business Analysis:

• Responsible for gathering, detailing and documenting all business requirements
• Ensure sensible consensus is reached for all requirements/specifications and help business, IT, CXX, Revenue Assurance and test leads to have the same mutual understanding
• Ensure test plans cover all aspects of Business Requirements and existing business rules

Solutions Design:

• Responsible for Solutions Design to meet business requirements and non-functional requirements
• Drive reuse on all technical and business functionality designed and no duplication of business components
• Collaboratively oversee the development/configuration of solutions as per agreed designs
• Provide solution architecture input into all new system tenders

QUALIFICATIONS

Technical/Professional qualifications:

• Degree in Science/computer science/Engineering/Business related.
• Certification in Business Analysis & Agile Project Management will be an added advantage
• Strong business acumen and mindset – with bias to Consumer and Sales domains
• 5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
• 3+ years’ Experience in Technical Leadership of large IT projects
• Team player who is skilled at building up and managing stakeholder relationships successfully
• Ability to persuade stakeholders and to champion effective techniques through delivery
• Ability to drive initiatives without any formal authority in an ambiguous environment

Job Purpose:

The job reports to the Group Head of Enterprise Architecture and Governance

The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. He/she considers all resources required to deliver the service, and plans for short-, medium- and long-term business requirements. The capacity manager evaluates the capacity of the Equity Group’s technology platforms, monitors the capacity of the Group’s technology platforms and develops capacity plans that meets the evolving requirements of the business. The Capacity Manager is responsible for the overall capacity management process and is responsible for leading analyst / officers within the capacity management unit.

Job Responsibilities/ Accountabilities include:

• Perform analysis on the current and future business demands and translate that into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
• Manage service capacity by controlling and predicting the performance and capacity of operational IT services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
• Support Component Capacity Management by controlling and predicting the performance, utilization and capacity of IT resources and individual IT components.
• Review demand for services (ref IT service catalogue) and resources and calculate the capacities needed.
• Analyse performance data for IT Services, Applications, and IT Resources (CPU, Memory, Storage, Bandwidth, Licences), including measures for response times, elapsed times and throughput ratios for selected pre-defined measurement periods and intervals.
• Perform analysis on the service and resource utilization within pre-set periods and prepare utilization reports for IT services and other IT pool resources.
• Assess IT service performance against utilization and performance thresholds and identify capacity resource limitations where applicable.
• Act as an integrator; bringing together stakeholders across various IT and business units to gather and understand capacity requirements for the Group’s technology
• Produce a capacity management plan that includes the following:
• Management summary, business scenarios, service summary, resource summary, options for improvement, cost model, and recommendations.
• Forecast (quarterly and annually) of required capacity resources in association with the planned business scenarios covering new products, services & integrations, upgrades and updates to existing products and services and planned service or product decommissioning
• Technical resource requirements covering CPU, memory, storage, bandwidth, licenses, keys etc. for both on-prem and cloud setups o Staffing and competency training required to complement the technical requirements
•  Takes into consideration the Group’s asset lifecycle management and vulnerability programs that specify IT assets that are reaching end of life and end of support
• As part of the capacity plan, produce tactical and strategic recommendations with sufficient details to allow for informed decision making (i.e. costs, benefits, risks, resources, schedules, priority, implementation approach, etc.)
• Directly support the annual budgeting process for IT by: o Translating the annual and quarterly capacity plans into purchase and/or renewal requirements including the associated costs o Present a schedule for periods when costs will be incurred in line with the planned capacity upgrades
• On a regular basis, calculate cost for additional capacity and quantify benefits and present the same to senior management for consideration and action Oversee the IT asset and service decommission process and ensure the following is observed: o Ensure issuance of decommissioning certificates where applicable o Ensure releases and reallocation of excess capacity to other services and products
• Where excess capacity exists, calculate savings to remove or reallocate; present the same to service level managers and senior management for action. Prepare and present, on a regular, demand and capacity management reports to senior management
• Ensure compliance to IT capacity management policy as well as demand and capacity management requirements as stipulated by ISO 20000
• Oversee the full implementation of the capacity management process and management of leading the staff directly and indirectly support the process
• Actively participate in the deployment and review of policies, procedures, business process, and system implementation to ensure continued improvement.
• Performs any other duty as assigned

STAKEHOLDERS

INTERNAL

• Staff Members
• IT Senior Management
• IT support units – Infrastructure, IT Operations, IT service management, Information Security, etc.
• Subsidiary IT units
• IT and Operational risk
• Internal audit

EXTERNAL

• Consultants and vendors External Auditors Independent Compliance Assessors

Qualifications
Core skills required

• A high degree of professionalism and personal integrity
• Be a team leader and collaborator with good management skills
• Demonstrated ability to work in an agile workplace and effectively balance multiple responsibilities
• Demonstrated leadership brilliance, intellectual curiosity, and operational excellence; ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes with cross-functional teams
• Outstanding organization and planning skills
• Ability to establish solid working relationships with all stakeholders

Key responsibilities

• Define a cybersecurity strategy and operating model that is aligned with our business objectives
• Develop and track a clear, measurable cybersecurity plan
• Assume responsibility for Canonical's information security and compliance program
• Build, develop and lead a high performing cybersecurity and compliance team
• Advise business and engineering leadership in the implementation of cybersecurity and compliance
• Present regular reports to Canonical executives and our Board of Directors
• Integrate an information and cyber security risk management framework
• Define and deliver a cybersecurity culture and awareness program for employees and partners
• Define and implement an information assurance framework, ensuring regulatory compliance
• Monitor and respond to security and privacy incidents
• Lead the implementation of a secure system development life-cycle

Valued Skills And Experience

• A bachelor's degree in computer science, information technology, or a related field; MBA preferred
• Substantial experience in risk management, information security, or incident response
• Experience implementing a cybersecurity and compliance program in an engineering organization
• Experience building and leading a cross functional cybersecurity and compliance team
• Proven ability to define, implement and measure effective incident response playbooks and a cybersecurity culture program
• Knowledge of information security management frameworks, such as ISO/IEC 27001 and NIST
• Knowledge of international privacy laws and financial reporting requirements
• Understanding of current legislation and regulations relevant to our organization
• Excellent project management and leadership skills
• Excellent communication skills
• Familiarity with cloud native technologies and agile development methodologies a plus
• Past experience leading the incident response to a large scale cyber security threat a plus

What Canonical offers:

• Personal learning and development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel

Job Summary:     

The Chief Manager, Service Management as the head of IT Service Management Section of ICT Division, is responsible for the following functions:

• Overall management of the 1st level support (ICT Service / Help Desk) and 2nd second level support and problem management for end users in all KRA stations;
• Responsible for end user devices, productivity tools, inventory and support
• Focal point for all end user computing needs

Key Responsibilities:    

• Formulates, maintains and implements ICT policies, standards, strategies and procedures necessary to effectively support the Authority’s corporate objectives with respect to end users compute requirements and provision of productivity tools
• Responsible for strategic planning, design and deployment of end user computing tools and equipment across all KRA Offices
• Conducts research on the level of usage, means of increasing usage on productivity tools, advises management on suitable inexpensive tools for use in the Authority
• Performs cost-benefit and return on investment analysis productivity tools investments and advises management suitable solutions
• Assesses, approves, and administers all end user equipment, hardware, and software upgrades
• Ensures implementation of IT best practices and KPIs for user support
• Manages issue resolutions and user relationships by ensuring tickets are resolved within the prescribed internal standard and providing feedback to the requestor
• Negotiates with service providers on favourable terms to ensure maximum return on investments
• Implements cost reduction strategies including leasing options as well as implementation of shared services
• Provides ICT support to business operations in the outstations, in close liaison with other ICT Sections
• Documents and maintains up to date end user compute assets inventory and supporting documentation
• Develops operational budgets for Service Management Section
• Advices DC ICT on technical aspects pertaining to optimal utilisation of resources, cost reduction strategies and better service delivery on end user ICT services
• Establishes trends/patterns of recurring SLA breaches or inefficiencies and implements remedial measures
• Manages day-to-day operations of the Service Management Section to ensure effective technical support, target setting and performance management
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements

Academic and Professional Qualifications         

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Master’s degree in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.

The following certifications will be an added advantage:

• Cisco Certified Network Professional / Associate
• Microsoft certifications; Certified Systems Engineer (MCSE), Microsoft Certified Solution Associate (MCSA), Microsoft Certified Solution Developer (MSSD)
• Red Hat/Unix/Linux Certified Systems Administrator

Relevant Work Experience/Technical Skills Required          

• The post holder should have at least 7 years of progressive experience in the IT environment, with at least 3 years of experience at the managerial level
• Excellent knowledge in Active Directory Management, Group Policy objects, centralised services for printing, document sharing and controls, implementation and administration of VDI
• Conversant with process automation and experience working with automation tools such as Ms SharePoint, System Centre Configuration Manager (SCCM) or System Centre Operations Manager (SCOM), IBM Service Management Tool (ITSM)
• Good understanding leasing frameworks and pricing strategies
• Hands-on experience and troubleshooting and problem solving on end user tools, networks and other services accessible through the corporate network
• Knowledge in protecting user data and information in line with applicable local laws/regulations including known external data privacy practices
• Conversant with configuration and management of collaboration tools such as Zoom and webex
• Experience in supporting IP telephony systems will be added advantage.
• Conversant with programming Microsoft based programming and macros
• Knowledge in budgeting and cost management

Competencies Required          

• Have good leadership and managerial skills
• Honest and of high integrity
• Be resilient, focused, results oriented and a team player
• Good understanding of the KRA’s goals and objectives.
• Have strong analytical and problem solving skills
• Have ability to pay attention to details and work under minimum supervision and for long hours
• Strong interpersonal, written and oral communication skills.
• Strong abilities to conduct research affecting business and propose suitable solutions/products
• Ability to prioritize and proactively execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language
• Have good negotiation skills

Job Purpose Statement

The Network Engineer role is to support the bank’s Network infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas; particularly NCBA group IP Networking, Datacentre Network technologies, SD access and SD WAN in collaboration with external vendors, system experts and consultants

Job Description

Academic:

• Bachelor’s Degree in Computer Science, Information Technology or related field.

Professional:

• CCNA, HCIA and other relevant database professional qualifications in IT field
• Knowledge in Python, Linux and automation tools will be an added advantage
• Project Management certification and experience is preferred e.g. PRINCE2, PMP

Desired work experience:

• 3 - 4 years’ proven experience in network support on medium to large organizations.
• Working experience in a bank or other financial services organization would be added advantage 

Duties

• Coordinate data and information management activities at the Regional/Country or HQ level:
• Lead and/or support the relevant data and information management team and activities.
• Design or contribute to the development and implementation of information management strategies and systems.
• Communicate the status, value, and importance of data and information.
• Provide support to development and compliance with standard, norms and policies related to data and information management.
• Support the collection, storage, management and protection of data by global, regional and country offices.
• Support consolidation of data systems, including the interoperability of operational data and systems.
• Ensure consistency of data and results for country, global and regional analysis.
• Identify risks and opportunities based on insights derived from data.
• Liaise with HQ/regional/country, external and internal partners on data and information management efforts and mechanisms, including OCHA, IOM, WFP, UNICEF and national and regional institutions.
• Lead or take part the relevant information and data (internal and external) on refugee and related issues.
• Improve data quality through field support, capacity building, monitoring and feedback. 
• Ensure and promote data security, data protection and responsible data-sharing.

Support offices with data and information management:

• Support data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population data, profiling, analysis, GIS, data visualisation, maps, official statistics and other data and information management activities. 
• Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
• Monitor the quality of data and information management activities in country and regional offices for integrity, veracity, reliability and credibility as well as compliance with standards and norms.
• Analyse needs and capacities for data management activities and provide recommendations for meeting gaps.
• Provide training support to regional offices and operations.
• Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
• Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods.
• Support monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis.
• Review and assess country or region-specific data systems and needs, recommend and support accordingly. 
• Undertake data and information management activities at the Regional/Country or HQ level with other relevant staff
• Lead technical components of data management activities (definition of needs, data collection, analysis, storage and dissemination)
• Provide and recommend tools and systems needed for information and data management activities.
• Provide information and data management coordination products such as 3Ws, joint analysis frameworks, data and information dissemination platforms. 
• Consolidate country and regional data and information for country, regional and global analysis including comparative analysis and socio-demographic trends and situational analysis for country, regional or RRP plans.
• Take part in country or regional planning processes (COPs, regional RRP, regional migration response plans, etc.).
• Analyse trends concerning changes at the outcome and impact levels.
• Develop internal and external information management products such as indicators, templates, maps and dashboards.
• Ensure data is curated and stored in data registries and libraries in accordance with standards.
• Ensure data is used in accordance with the defined purposes.
• Lead or support geospatial analysis, statistical analysis, targeting, surveys, indicator definition and other data management activities.
• Provide population movement tracking systems and other population data systems.
• Support solutions for meeting `communication with communities¿ information and data needs.

Work in close collaboration with:

• All staff to further data literacy and assist in interpretation the data.
• Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
• Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
• Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
• Inter-agency staff on the development, coordination and monitoring of responses plans.
• Protection staff on the design, implementation and analysis of protection and case monitoring systems;
• Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption;
• Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
• Senior management to understand and serve their information and knowledge needs.

Perform other related duties as required.

Minimum Qualifications

• Education & Professional Work Experience
• Years of Experience / Degree Level
• For P4/NOD 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Responsibilities

• Design and develop large scale distributed software services and solutions
• Adhere to and drive modern software engineering practices through design reviews
• System design through well-defined interfaces across multiple components, code reviews, leveraging data/telemetry to make decisions
• Develop “best-in-class” engineering for our services by ensuring that the services and the components are: well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.
• Improve test coverage for services, organize and implement integration tests, and resolve problem areas
• Considers testability, portability/monitoring, reliability, and maintainability, and understands when code is ready to be shared and delivered
• Exposes test coverage issues, organizes and implements integration tests, and resolves problem areas
• Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders in order to contribute to cohesive, end-to-end experiences for our users
• Focus on customer/partner needs through a data driven approach
• Troubleshoot and optimize automation, reliability and monitoring for LiveSite 

Qualifications

• 5+ years of software development and design experience
• Bachelor’s Degree in Computer Science, Computer Information Systems, Math, Engineering or related field, or completion of a Code/Developer academy program
• Experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript
• Experience in open-source software development

What You'll Do

• Collaborate remotely with a globally distributed team.
• Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang).
• Design and implement new features and enhancements from spec to production and ongoing operations at scale.
• Review code and technical designs produced by other engineers.
• Discuss ideas and collaborate on finding good solutions.
• Work remotely with global travel 2 to 4 weeks for internal and external events.

Who You Are

• You love technology and working with a diverse set of talented people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
• You have a broad technology base but favor backend code and infrastructure.
• You have proficiency developing public-facing APIs and web applications, preferably using Python and/or Golang.
• You know your way around relational and non-relational databases and can effectively design data models that perform well, and tune queries to access them.
• You are comfortable with Ubuntu as a development and deployment platform.
• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree.

Landscape is the leading management tool to deploy, monitor and manage fleets of Ubuntu systems, including package and repository management, health and security monitoring, hardware inventory, and automation. As Landscape software engineer you will be responsible for contributing on a distributed development team participating in all facets of the development process.

What you'll do

• Collaborate proactively with a distributed team
• Write high-quality code to create new features, fix bugs and modernize the Landscape codebase
• Demonstrate your strong commitment to code quality and automated testing
• Participate in the engineering process with code and architectural reviews
• Take personal ownership of problems and design and deliver solutions
• Work remotely with global travel 2 to 4 weeks for internal and external events
• Assist with release management during each development cycle
• Collaborate with devops for Landscape SaaS, Canonical's hosted Landscape 

Who you are

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
• You have proficiency developing public-facing APIs and web applications, preferably using Python.
• Experience with Python and web frameworks such as Flask and Django.
• Experience with databases, and ORMs (PostgreSQL a plus)
• You are comfortable with Ubuntu as a development and deployment platform

Basic job summary:

Working in a team responsible for ICT Infrastructure Services, the jobholder will support service delivery and projects execution towards ensuring the efficient and effective running of all ICT infrastructure to enable the University meet its operational needs and subsequently achieve its strategic mandate. This will entail planning, design, building, configuration, testing, implementation and management, of University-wide ICT Infrastructure Systems, which includes but is not limited to the following technologies: server hardware and software; storage hardware and software; virtual systems and software; local area network (LAN), wide area network (WAN)and network devices such as routers and switches; network security devices such as firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS); internet bandwidth and related management tools; cloud-based infrastructure services; physical infrastructure related systems such as CCTV, Access Control; Communication systems such as VOIP-based telephone systems, email system, emergency evacuation systems among many others.

Duties & Responsibilities:

• Network and Systems Management: To ensure that Local Area Network (LAN), Wide Area Network (WAN) are infrastructure systems are fully available, effective, efficient and sufficiently secure as well as set policies and standards. Further it includes innovation, capacity planning and continuous monitoring and instituting of ongoing improvements so as to continuously meet business requirements and user expectations.
• Service Management and Documentation: Facilitate the development of service designs, operational processes, standards and procedures within the purview of ICT Infrastructure in line with IT service delivery best practices such as ITIL and ISO 20000, with the intention of increasing their maturity. This includes maintenance of technical documentation related to configuration and change management of infrastructure as well as technical troubleshooting and root-cause analysis as part of Incident and Problem management.
• ICT Project Management: To ensure allocated ICT infrastructure projects well planned and are managed professionally using appropriate project management methods and techniques to minimize risks to the University, while fully realizing expected business benefits within time and budget constraints
• Vendor Management: Ensure proper formulation, authorization and management of vendor contracts and service level agreements (SLA) for ICT infrastructure acquisition and development projects to ensure contract deliverables are achieved, with consideration of the full systems life cycle (including ongoing maintenance) and that contract risks are minimized.
• Talent Development and Supervision: Guide, mentor and coach assigned, as well as other ICTS staff in growing their job-related technical skills, organizational skills, team spirit and leadership capacity. This further involves assigning supervisees, tasks and responsibilities and monitoring delivery of the same in meeting University service delivery requirements and expectations.
• ICT Security Management: Implementing, enforcing and reviewing with an intention to keep it current, the University’s information security policy and the supporting standards and procedures; and at an infrastructure level, ensuring confidentiality, integrity and availability of systems. This includes ensuring logical, physical and environmental security of ICT Infrastructure systems and data according to set security standards and business/user expectations.
• Disaster Recovery (DR) Planning: Ensure the maintenance of appropriate backup and recovery infrastructure used as part of DR planning for ICT systems and services. This further include disaster recovery planning for ICT Infrastructure systems and regular testing to ensure availability in the event of a disaster to be within stipulated & expected timelines and thresholds (i.e. RPO, RTO, and SDO).
• Policy Formulation and Compliance: Participate in the formulation, review, updating and propagation of appropriate policies, related standards and procedures to keep them relevant to Strathmore University requirements and in appreciation of best practice. Further, is to abide by them and ensure their enforcement in order to maintain quality ICT Infrastructure services in the University. And to also work towards resolution of identified non-conformance (s) within ICT Infrastructure systems and services as established by quality assessments, audits among other assurance exercises.
• Professional Development: Grow and maintain professional development by attending educational workshops/seminars/conferences, reviewing professional publications, establishing professional networks and participating in professional societies.
• Reporting: Support decision making by formulating appropriate technical as well as managerial metrics and insights and using those to design concise and simple reports to apprise senior IT management, respective ICT Committees and/or business management on matters pertaining to ICT Infrastructure services, systems and projects according to agreed schedule/cycles or on ad hoc basis.
• Other Duties: Perform other duties as may be assigned by the supervisor.

Minimum Academic Qualifications:

• Bachelor of Business Information Technology (BBIT), Bachelor of Science in Telecommunications (BSc. TC), Bachelor of Science in Informatics and Computer Science or an ICT related degree qualification.
• Network Administration Certifications (CCNA/HP);
• Windows Administration Certification (MCSE, etc.);
• LINUX Systems Administration Certification and/or Proficiency;
• IT Service Management and best practise (ITIL , CISA, ISO 20000, etc.); and
• VIRTUAL Server Administration (VMware).

Experience:

• 2 years relevant experience in Networks Administration and Systems Administration role within a busy and highly automated ICT environment.
• At-least 4 years working experience with some prior exposure in an end-user support role

Competencies and Attributes

Competencies

• Business Case Preparation, RFP preparation, bid proposals, contracts, scope of work reports, and other documentation for IT
• Server Administration and management skills – Linux and Windows
• Network infrastructure skills – Cisco, HP etc.
• Storage and virtualization infrastructure skills- VMware/HP etc.
• Enterprise Wireless Management
• Prior exposure in an end-user support role
• Advanced routing and switching skills
• Infrastructure monitoring using Nagios, SCOM, SCCM etc.
• Need to demonstrate some capacity in supervising staff and engaging ICT and business management.

Personal Attributes

• Thinks outside the box (creative);
• Attention to detail,
• Results – oriented;
• Works well under pressure,
• Team player;
• Problem solving focus;
• Good interpersonal & communication skills.
• Technical zeal;
• Strong time management & organizational skills;
• Self-discipline and drive;
• High integrity and ethical standards

Reporting to Head – ICT Security Operations, the role holder will enforce security policies to protect the organization’s computer infrastructure, networks and data by identifying vulnerabilities caused by weaknesses or flaws in software and hardware that could expose the infrastructure to a security breach. He/she will evaluate the effectiveness of existing security measures, such as firewalls, password policies, and intrusion-detection systems, and make recommendations to improve security based on their assessments and knowledge of current and emerging threats.

The Role

Specifically, the successful jobholder will be required to:

• Develop and maintain a prioritized asset and applications register of all ICT assets in the bank.
• Configure reviews across infrastructure devices, servers, and databases to ensure that a threat-aware approach to systems and infrastructure setup is adopted. 
• Enforce policies, secure configurations, and rulesets that will enforce the protection of data and limit user access as appropriate. Ensure all bank systems are appropriately hardened to enforce the protection of data.
• Enforce patch management across all enterprise systems. Ensure that all systems are regularly updated and report on discrepancies based on criticality.
• Ensure firewalls, switches and other infrastructure are up to date and are running optimized security configurations and policies.
• Conduct regular penetration testing exercises on the Bank’s infrastructure to ascertain the robustness of the security configurations and deployed tools in line with regulatory recommendations.
• Certify all system configurations are secure and that adequate security controls are in place before any system goes live.  Act as the Change & Configuration Manager and work with technical teams, and service managers to ensure systems promoted to live are compliant to internal policy.
• Coordinate and conduct red team tests with the SOC/risk team to assure on IOC (indicators of compromise) detection capabilities.
• Communicate security risk through documentation, conversation, and presentations with the objective of driving awareness and informed decision-making for the ICT team.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• An IT-related bachelor’s degree or business-related degree with relevant IT Security professional qualifications i.e. Cisco Certified Network Associate (CCNA)/ Certified Information Systems Auditor (CISA) certification/ Certified Information Systems Security Professional (CISSP) CCIE (Security), CEH, CHP or other relevant security certifications.
• At least 3 years of experience in leading ICT Security Services Strong knowledge of security architectures and technologies including assessment, methodologies, compliance standards, etc.
• Knowledge of security standards and compliance like PCI, HIPAA, Sarbanes Oxley, ISO 27001, NIST, CSF, COBIT, ITIL, SANS 20
• Good understanding and knowledge of security assessment, vulnerability management, penetration testing methodologies, and toolsets
• Working knowledge and experience in penetration testing and vulnerability assessments
• Knowledge of common cybersecurity threats and sources of cybersecurity information
• Good understanding and knowledge of risk assessment, risk procedures, security assessment, vulnerability management, penetration testing
• Excellent business relationship, interpersonal communication, presentation, and stakeholder management skills

About this opportunity

We are now looking for an ICT Program Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of contract.

What you will do

• The role will establish the project plan baseline: define project scope, secure the vital resources, and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
• Handle project finance: ensure financial system monitoring
• Develop the business: participate to contract preparation and to pre-sales meeting
• Develop the Program Manager discipline: simplify processes, methods, and tools with creative ideas

You will bring

• Minimum Graduate Degree.
• 7+ Years of Minimum Experience in Project Management with at least 5+ years as Program Manager
• Demonstrated ability in BSS.
• Financial Acumen & Analysis Skills.
• Business Understanding & Consultative Selling Skills
• Customer and Market Insight.
• Negotiation, Persuading & influencing Skills
• Project Management Skills
• Occupational Health & Safety (OHS)!
• Leading, supervising, planning & organizing skills
• Proficiency with English Language!

     Additional Requirements

• PMP/ PRINCE2 certifications
• Project sales process & Contract management
• 3rd party supplier’s management experience