The Latest Jobs in Embu

Purpose

The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Primary Responsibilities

• Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. 
• Approve new accounts in line with KYC procedures.
• Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
• Manage operational risk and ensuring compliance with controls.
• Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
• Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
• Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
• Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
• Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
• Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
• Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
• Manage efficient, timely and accurate processing of customer enquiries and complaints.
• Cross-sell the Bank’s products and services.
• Ensure general maintenance of equipment and furniture at Branch level.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution.
• At least 5 years relevant experience.
• CPA (K), ACCA or its equivalent.
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Excellent change management and people management skills.

Purpose

The role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through cross selling the relationship with existing customers. Performance indicators include growth in loan assets, total deposits, Total Net Revenue, CASA, Management of asset quality, New to Bank revenue, nil operational loses and enhanced customer satisfaction / experience.

Primary Responsibilities

• Market new business in both assets and liabilities for the branch.
• Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.
• Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.
• Initiate the process of securities perfection, obtaining necessary documents, initial vetting of document, and process follow through to ensure securities are perfected in a timely manner.
• Review credit applications, daily overrides and call reports and make appropriate recommendations to the approving authorities.
• Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
• Provide feedback to customers in reply to their requests and requirements in a timely manner.
• Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
• Comply with audit observations and initiate necessary action and follow up with clients.
• Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
• Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
• Mentor and manage the entire Branch team.
• Approve large RTGS, TT, Fixed deposit initiations as required.
• Provide oversight of Branch operations duties and actions.

Person Specifications

Academic Qualifications

• Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage.
• Bachelor’s degree in Commerce, Management or Accounting from a recognized institution.

Work Experience

• At least 5 years relevant experience.

Professional Qualifications

• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

 Generic competencies

• Excellent communication and interpersonal skills.
• Strong people management skills.
• Excellent problem solving and decision-making skills.