The Latest Jobs in Kakamega

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star. 

Summary

The successful candidate will be responsible for implementing QHSE policies and procedures for our organic waste recycling facility. The QHSE Associate will work closely with the Operations team to ensure compliance with all relevant regulations and standards, and to promote a culture of safety and environmental stewardship.

Duties and Responsibilities

• Development and implementation of an ergonomic OSH policy for labour-intensive roles
• Assist in the development of robust, functioning and measurable training setup tackling staff development on QHSE competencies
• Coordinate all workplace audit inspections and the collection, analysis, reporting and development of QHSE CAPA across the operational teams.
• Coordinate execution of QHSE activities relating to fire preparedness, accident & incident preparedness and employee wellness.
• Develop a quicker and more accurate method of conducting QA checks
• Coordinate non-lab Goods In and Goods Out Inspection
• Assist in adherence and incremental improvement to waste management procedures
• Maintain and improve QHSE source documents. Maintain all QHSE records including general registers, training records, MSDS database etc
• Conduct regular risk assessments to ensure corrective and preventive actions are implemented, especially for high-risk teams and areas.

Qualifications

• An undergraduate degree in a relevant field such as Environmental Engineering, Environmental Sciences, Occupational Health and Safety.
• Ability to undertake risk assessment- Job safety analysis.
• 1 – 2 years of experience in Quality, Health, Safety and Environment related work
• Proficiency in MS packages (word, excel, PowerPoint)
• Well-versed in DOSH, NEMA and other relevant regulations.
• High level of diligence and attention to detail due to the nature of the work and what it entails (overall employee well-being and safety).
• Highly organized and able to prioritize action items based on the needs and urgency into short, mid-term, and long terms related to heavy equipment operation 

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Summary

The successful candidate will be responsible for overseeing the maintenance and repair of our fleet of vehicles to ensure their optimal performance and longevity. The Fleet Maintenance Supervisor will work closely with the Operations team to plan and execute maintenance schedules, manage spare parts inventory, and ensure compliance with safety regulations.

Duties and Responsibilities

• Develop a monthly and weekly schedule that is in line with the annual schedule for AMs, PMs, Drivers assessments
• Resolve breakdowns within the agreed turnaround time
• Liaise with the maintenance supervisor(s) in the implementation of the problem-solving tools (RCAs, 5Why, RAPID)
• Coach maintenance supervisor(s) on use of the above problem-solving tools
• Lead development of corrective actions. Own resolution through delegation to the maintenance team
• Lead preventive action projects to meet recommended TATs and budgets
• Share weekly reports on maintenance activities for all trucks
• Ensure all maintenance issues are logged on established platforms
• Calculate and track MTBF and MTTR for all trucks
• Work with maintenance supervisor(s) to refine AM and PM schedules to improve equipment reliability
• Coordinate all AM (Autonomous Maintenance), PM (Preventive Maintenance), and BM (Breakdown Maintenance) activities through the supervisor(s)
• Coordinate driver training and assessments on equipment operations
• Proactively contributing to conflict resolution through open and honest discussions, reporting unresolved conflict to your manager or Talent Partner
• Maintain a cordial working relationship with teammates
• Manage maintenance-related vendors; work with procurement team to ensure vendor contracts are up to date and vendors are paid on time
• Actively seek out new breakdown maintenance vendors that provide value to the company through budget and TAT reduction to meet targets
• Liaise with the Asst. Manager Fleet to plan for maintenance activities without affecting service delivery to our clients
• Coordinate acquisition of coverage trucks for all leased trucks with the lease vendors
• Develop a monthly and weekly schedule that is in line with the annual schedule for AMs, PMs, drivers’ assessments
• Resolve breakdowns within the agreed turnaround time
• Propose and implement actions to reduce the variance between the plan and actuals
• Refine AM and PM schedules to improve trucks reliability and predictability
• Share ideas on how to standardize and improve maintenance data
• Share ideas on how to improve maintenance processes
• Implement improvement ideas and share feedback
• Escalate in advance when facing blocks
• Keeping track of the maintenance expenses for all trucks and ensuring vendors are paid on time as per the Service Level Agreement (SLAs)
• Sharing daily reports on maintenance expenses for all assets
• Ensure all the maintenance data is logged systematically
• Ask questions and listen to items escalated by the operators, technicians, and managers in order to understand issues with the assets
• Provide feedback to operators and technicians on usage and maintenance of assets
• Ask for feedback from stakeholders (operators, technicians, and managers) to improve the maintenance performance
• Conduct quarterly performance reviews using the in-house feedback templates
• Continually host feedback sessions with your team that are aimed at sharing situational experiences highlighting learnings, wins, and failures
• Share a report of team failures and learning derived from them (through performance reviews)

Qualifications

• Degree in  Mechanical / Automotive Engineering
• 2- 3 year of proven experience in Fleet maintenance preferably a similar role
• Possess great data analysis skills and technical knowledge
• Excellent organizational, ownership and follow-up skills
• Competent in  detection, problem-solving, planning and decision making
• Ability to hands-on work on a need basis

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Duties and Responsibilities

• Follow weekly shift plans and daily set production schedules to execute all assigned tasks as per the work instructions
• Performing Autonomous Maintenance tasks on the assigned equipment. These are industrial filling machines, greenhouses, motors, chain-belts, hoppers
• Attend scrum meetings and other sessions called by the line manager to discuss and resolve work challenges
• Lead scrum meetings in your sections
• Proactively propose to your supervisor possible solutions to challenges affecting productivity, quality, health & safety in your work area
• Lead workmen at your section to resolve agreed issues
• Actively support and be involved in maintenance activities related to equipment in your assigned factory section
• Meet biweekly with your line manager to review and set expectations for your performance
• Meet biweekly with your reports to review and the set expectations for their performance
• Report your sections performance against set production schedules to your supervisor on a daily basis on the established platforms
• Training new or existing operators on equipment operations and execution of daily tasks
• Work with other section supervisors to ensure that processes run in sync as per the production schedule
• Lead your teammates in your section to execute daily production schedules
• Attend and actively participate in all team meetings
• Maintain effective working relationships by treating your colleagues with respect
• Resolve misunderstandings and report unresolved issues with suggestions to your Supervisor or talent partner
• Have cordial interactions with the community as you do your work
• Report any complaints or concerns raised by existing customers or any other member of the community
• Adhere to set shift plans and work orders
• Proactively ask or seek clarification from your Supervisor on any areas of work that are unclear
• Openly share ideas during scrum and team meetings on how current processes can be improved
• Participate in new improvements initiatives as assigned by your supervisor
• Use resources assigned to you sparingly as per the resource plan shared by your Supervisor
• Use and handle assigned company assets as per set policy
• Conduct scheduled Gemba/factory walks in your area/section to identify opportunities for process improvement
• Coach fellow workmen and support them to understand the process and equip them to detect and/or challenges/variances in the line of their day-to-day duties

Qualifications

• Experience in leading line staff/factory staff (2 years)
• At least 2 years experience in the operation of factory machinery with motors and hydraulic systems
• Diploma or degree in a technical field or biological science-related discipline

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Duties and Responsibilities

• Track key daily, weekly, and monthly logistics metrics – (Fuel consumption, Labor utilization, Maintenance, Coverage costs, etc) with respect to the agreed budget.
• Work with the Fleet Supervisor to ensure that set lead times/ TATs are adhered to and tracked on the established platforms.
• Participate in the daily scrum meeting and address assigned corrective actions and maintain a CAPA resolution rate >90% for immediate corrective actions
• Collaborate with the Supervisors (ICS) to streamline consolidation, bin and collection schedules to eliminate lean waste.
• Preparation of Service Received Notes (SRNs) and updating them on the established platforms.
• Conduct vendor Accounts reconciliation based on the amounts paid vs owed.
• Work closely with  indirect reports (drivers & turn boys)  to understand and ensure their day-to-day challenges are resolved e.g.  route challenges, collection schedules, etc
• Participate in the development, resolution, and implementation of short-term and medium-term corrective and preventive action.

Qualifications

• Bachelor’s degree in any engineering discipline
• Experience in statistics or related certification (stats) will be an added advantage
• 2-3 years of experience in a similar role, preferably in the logistics industry
• Strong analytical and problem-solving skills

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Duties and Responsibilities

•  Patrol plant/ premises to prevent and detect signs of intrusion and ensure security of doors, windows, perimeter wall and gates.
• Answer alarms and investigate disturbances.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Circulate among visitors, patrons, and employees to preserve order and protect property.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Escort individuals to specified locations and to provide personal protection.
• Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Qualifications

• High School Certificate (KCSE),
• Diploma in a security-related course
• Minimum one (1) years’ experience of working as a Security Guard.
• Police Good Conduct. Personal Skills and qualities
• Handling insecure environment
• Planning and delivering results

Responsibilities

• Support the preparation and organisation of meetings, training activities and other events including preparing summaries, minutes and reports.
• Conduct research on legal aspects of crime prevention and criminal justice reform and contribute to the preparation of UNODC publications, background notes, reports, briefing materials, presentations, talking points and speeches;
• Conduct research and compile information from multiple sources for use in reports, briefs, speeches, presentations, infographics etc.
• Assist in staff members' preparation of technical assistance missions, workshops, meetings, high-level events and conferences, including support to field offices;
• Support in the follow-up of meeting outcomes.
• Contribute to other day-to-day operational tasks of the team and section, as appropriate.

Competencies

• COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

To qualify for this internship the following conditions must be met:

• Applicants must meet one of the following requirements: (a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). (OFFICIAL WRITTEN PROOF FROM THE UNIVERSITY SUPPORTING ONE OF THE ABOVE POSSIBILITIES MUST BE ATTACHED TO THE INSPIRA APPLICATION);
• Degree in the field of political science, international relations, law, criminal justice or related discipline is desirable;
• Be computer literate in standard software applications, including proficiency in Microsoft Word, Excel and PowerPoint; and be able to work online and communicate via Teams, Zoom, etc.
• Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
• Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes the willingness to try and understand and be tolerant of differing opinions and views.

Work Experience

• No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

• English and French are the working languages of the United Nations Secretariat. Fluency in written and spoken English is required for this internship. Knowledge of Swahili is desirable.

Assessment

• Considered candidates will be contacted by the hiring manager for further assessment.

Special Notice

• Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions.
• A completed online application (Motivation Statement, Candidate Profile as well as proof of enrolment and/or graduation) is required. Incomplete applications will not be reviewed.

The Motivation Statement must include:

• Degree Programme (What are you currently studying?)
• Graduation Date (When will you graduate or when did you graduate from the programme?)
• List the IT skills and programmes that you are proficient in.
• List your top three areas of interest.
• Explain why you are the best candidate for this specific internship.
• Explain your interest in the United Nations Internship Programme in general and this assignment in particular.

In your online Candidate Profile, be sure to include all past work experiences, IT skills, and three references. Do not forget to attach your proof of enrolment or graduation.

Due to the high volume of applications received, ONLY successful candidates will be contacted.

About The Role

Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Responsibilities

Customer Service

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
• Acknowledging and resolving customer complaints within stipulated SLAs.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
• Ensure service center operational standards are adhered to.
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
• Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
• Assist in sales/after sales requests placed by various customers and team members.
• Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

• Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
• Providing feedback to all customers in reference to their queries and aftersale issues.
• Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
• Ensure all spare parts are available in the service center and proper inventory management.
• Generate all reports in reference to service center activities and stock level.

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
• Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
• Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

• A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
• At least 2 years of proven experience in sales or customer service.
• Proven track record of successfully meeting sales targets.
• Outstanding interpersonal skills with the ability to interact freely with customers.
• Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
• High EQ with the ability to work under pressure, and meet deadlines, and targets set.
• Passion for customer service, the industry, and current trends adaptable for SunCulture.
• Independent thinker with proactive decision-making capabilities.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Be organized and be an expert in time management- both at personal and team levels.

The incumbent will provide technical support and supervision in collaboration with MOH CHMT and SCHMT teams to ensure the successful planning and implementation of HIV TB service delivery activities at facility level including facility work planning and target setting, performance reviews, support supervision, technical support, SIMS activities and reporting. The Program Officer will provide representation for the USAID Nuru Ya Mtoto project at facility, sub-county and county HIV TB related technical forums and meetings as may be called upon. The Program Officers HIV Integration will be based in Kakamega, Kisumu, Nyamira and Vihiga counties and will report to the Technical Advisor as assigned.

Key Responsibilities:

• Provide technical support and mentorship in the implementation of the HIV TB service delivery component of the project at facility, sub-county and county level.
• In consultation with Technical Advisor/s, monitor implementation of costed project work-plans at facility, sub-county, and county levels.
• Champion use of evidence-based interventions along the continuum of HIV care services by guiding adherence to the principles of continuous quality improvement through use of data, e.g., MER indicators, HFR indicators, MPRs and SIMS reports.
• Provide technical support for integration of the project’s technical approaches for the achievement of successful project implementation at facility level using evidence informed, innovative and best practices.
• Provide technical support in creating and strengthening linkages and referral networks between facility and community activities ensuring there is seamless implementation of activities leading to improved health outcomes at facility, sub-county and county levels.
• In consultation with the Technical Advisor/s support preparation of monthly, quarterly, and other reports as may be required and submit these to the Technical Advisor/s in a timely manner.
• Provide technical support for weekly, monthly, quarterly, semi-annual, and annual facility performance reviews, assessing progress in an objective manner in collaboration with S/CHMT.
• Provide technical support for Quality Improvement/Quality Assurance interventions at facility level in collaboration with S/CHMT.
• Provide technical support for implementation and utilization EMR at facility level.
• Participate in site preparation for supportive supervision and SIMS assessments and ensure recommendations are implemented at facility level by project team in collaboration with S/CHMT.
• Coordinate with S/CHMT on implementation of facility level HIV TB service delivery work plans.
• Represent the project in technical forums at facility, sub-county and county level.
• Participate in any other duties as assigned.

Required Experience

• Clinical Officer (or equivalent qualification) with an advanced diploma with a minimum of 5 years’ experience providing direct technical support in implementation of health service delivery project with specific experience in HIV/TB projects.
• Bachelor’s degree in health sciences and/or MPH or other master’s degree in a relevant field will be an added advantage.
• Training on GBV minimum package of care for survivors
• Hands on clinical experience in HIV service delivery and technical coordination.
• Proven experience and familiarity with MOH/GOK health systems and reporting tools including EMR systems.
• Excellent interpersonal and supervisory skills, capable of directing and managing change, effective delegation, inspiring teamwork and motivating staff and partners to achieve results.
• Computer literacy
• Research experience, proposal and abstract writing will be a distinctive advantage.
• Ability to work in a complex project implementation environment with multiple tasks, short deadlines, and intense pressure to perform.
• Ability to work with a multi-sectoral team and support collaboration with multiple stakeholders
• Ability and willingness to learn.
• Excellent facilitation, mentorship, team building and coordination skills.
• Experience in public speaking and professional presentations.
• Field oriented and comfortable with a team approach to programming

Your Role

As the Channel Manager, you will play a key role in the development of KOKO Networks in the region, serve our customer base of >50,000, manage our robust retail network, and drive the acquisition of customers through our Agents, Customer Sales Team, and activation efforts. You will need to achieve targets related to building and expanding our Agent Network and growing our customer base. As such you will be a key contributor to KOKO Networks’ journey towards 1,000,000 cooker customers in Kenya.

What You Will Do

• Oversee core sales channels including Agent Network and Customer Sales Team
• Manage the relationship with both internal and external stakeholders
• Define priorities and track key performance indicators for all staff within the Commercial team in line with the overall commercial strategy
• Refine our operating model and strategy for the market ensuring optimal alignment with the overall Commercial strategy
• As the Market expert you will be tasked to advise on modifying and defining the processes to suit business needs
• Build, train, manage, and mentor a team of Sales Managers, Team Leaders, and a network of over 30+ Sales Agents
• Ensure efficient management of the budget
• Produce analytical reports for the Management team on the performance of the commercial team, key sales trends in the market, and customer feedback

What You Will Bring to KOKO

• University degree in a related field, with postgraduate degrees preferred
• 15+ years of professional experience, ideally in FMCG, Telco
• 10+ years of experience in sales management and leadership
• Strong understanding of the business & cultural context in Kakamega/Western
• Demonstrated success in designing and implementing sales strategies across urban areas
• Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
• Unquestionable integrity

Ref: NGAAF/08/02/2023

Reporting to the Chief Executive Officer, the County Coordinator will be responsible for:-

• Implementing policies, programmes, standards, guidelines on the mandate of the Fund programmes;
• Conducting Civic Education and community sensitization through public education and advocacy; 
• Promoting value addition initiatives for products and services of affirmative action groups;
• Promoting socio cultural development and nurturing of talent for affirmative action groups;
• Collaborating with stakeholder engagement in identification of projects;
• Coordinating public education and advocacy on enhancement of access to services for survivors of gender-based violence, female genital mutilation, child marriages or forced marriages;
• Receiving, review and recommend project proposals to the board for approval;
• Developing and implement proposals for establishment of rescue centers, legal aid centers, drug and substance abuse rehabilitation and counselling centers in conjunction with the relevant government agencies;
• Implementing disbursement of bursaries and scholarships to access education opportunities for affirmative action groups;
• Undertaking civic education and community sensitization on the National Government affirmative action programmes and policies;
• Coordinating project formulation and implementation for affirmative action groups;
• Ensuring projects recommended for funding are guided by national development priorities and comply with the object and purpose of the Fund;
• Undertaking capacity building for affirmative action groups;
• Developing and execute project designs, work plans and budget on programmes; 
• Implementing partnerships and linkages with relevant training providers; and
• Implement the guidelines for approval of projects. 

Qualifications

For appointment to this grade, an officer must have:

• Bachelor’s degree in any of the following fields: Project Planning and Management, Education, Development Studies, Community Development, Entrepreneurship, Gender Studies, Business Management/Administration or equivalent qualification from a recognized institution; 
• Proficiency in computer application skills; and
• Met the requirements of Chapter Six of the Constitution

ALL APPLICANTS FOR THIS POSITION SHOULD INDICATE THEIR PREFERRED COUNTIES FOR DEPLOYMENT IN THEIR COVER LETTERS

Method of Application

Applications are invited from suitably qualified candidates for the above positions. Each application should be accompanied by a CV with names of three professional referees, daytime telephone contact, a cover letter indicating the position applied for in the subject header and all relevant certificates and testimonials addressed to:
The Chief Executive Officer
National Government Affirmative Action Fund
P.O. BOX 48272-00100 
NAIROBI
And
Send via mail to: recruitment@ngaaf.go.ke
Or hand delivered to:

The Chief Executive Officer
National Government Affirmative Action Fund ABSA Building, 16th floor
P.O BOX 48272-00100 
NAIROBI
The applications should be received on or before 24th March, 2023 at 5:00pm

Please note:

• Only shortlisted candidates will be contacted
• Canvassing in any form will lead to automatic disqualification
• The National Government Affirmative Action Fund is committed toavailing equal opportunities to ALL KENYANS. Female candidates, youths and persons living with disabilities are encouraged to apply
• Successful candidates will be appointed on a three (3) years contract period renewable subject to satisfactory performance 

Duties and Responsibilities

The roles and responsibilities of the Field Agribusiness Coordinator include:

• Project Management: Oversees the development and implementation of agricultural projects, ensuring that they are completed on time, within budget, and meet project objectives.
• Stakeholder Management: Manages relationships with stakeholders, including farmers, suppliers, off-takers, government agencies, and other organizations to ensure the smooth implementation of projects.
• Market Analysis and Linkages: Conducts market research and analysis to identify opportunities for agricultural products and services by farmer service centers.
• Selection of Rural Agripreneurs: Facilitates the selection, profiling, and effective coordination of rural agripreneurs for aggregation of inputs/output demand, linkage to service providers, and extension services to smallholder farmers.
• Training and Capacity Building: Provides mentorship and coaching programs to farmers and rural agripreneurs and other stakeholders to improve their knowledge and skills in agribusiness.
• Digitization of Rural Agripreneurs: Works with a range of service providers and stakeholders to appropriately digitize the operations of rural agripreneurs for operational efficiency and sustainability.
• Financial Management: Manages the financial resources of agricultural projects, including budgeting, accounting, and reporting.
• Submission of Reports: Prepares and submits activity progress reports and any other documentation and analysis as may be required.
• Branding and Communication: Ensures that the organisations reputation and image is safe-guarded and enhanced through appropriate display and engagement.
• General: Performs any other roles as may be assigned by their supervisor.
• Overall, the role of an Agribusiness Coordinator is to facilitate and coordinate various program activities, ensuring that they are implemented successfully and meet the needs of stakeholders. They must have a good understanding of agricultural practices, as well as agribusiness and project management skills, to effectively manage projects and achieve their objectives.

Relevant experience and skills

• Degree in any agriculture, business-related field, or project management
• Five (5) years experience gained in agricultural project implementation involving smallholder farmers in rural areas.
• Excellent inter-personal and mobilization skills and proven ability to facilitate multi-stakeholder fora.
• Excellent written and verbal communication skills.
• Innovative, proactive, and problem-solving skills.
• Motorbike riding experience would be an added advantage.

Method of Application

Interested applicants should send a cover letter and CV explaining their interest in the position, their preferred county, clearly stating what skills, competence and experience they are bringing to the job and the names and addresses (including telephone and email contacts) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to recruitment@cga.co.ke before or on 6th March 2023.

The position title and county of interest should be clearly marked on the subject line of the cover letter. Female candidates are encouraged to apply. Cereal Growers Association (www.cga.co.ke) is an equal opportunity employer. 

About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Responsibilities
Customer Service
●Maintaining a positive, empathetic, and professional attitude towards customers at all times.
●High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
● Acknowledging and resolving customer complaints within stipulated SLAs.
●Communicating with customers through various channels and responding promptly to customer inquiries.
●Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
● Ensure service center operational standards are adhered to.
● Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
● Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
● Assist in sales/after sales requests placed by various customers and team members.
● Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale
● Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
● Providing feedback to all customers in reference to their queries and aftersale issues.
● Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
● Ensure all spare parts are available in the service center and proper inventory management.
● Generate all reports in reference to service center activities and stock level.

Sales
●Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
● Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
● Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?
1. A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
2. At least 2 years of proven experience in sales or customer service.
3. Proven track record of successfully meeting sales targets.
4. Outstanding interpersonal skills with the ability to interact freely with customers.
5. Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
6. High EQ with the ability to work under pressure, and meet deadlines, and targets set.
7. Passion for customer service, the industry, and current trends adaptable for SunCulture.
8. Independent thinker with proactive decision-making capabilities.
9. Comfortable with ambiguity and experience working in a dynamic environment.
10. Be organized and be an expert in time management- both at personal and team levels.