The Latest Jobs in Kiambu

• The Clinical Lead ensures that every student receiving individual clinical psychosocial support services is provided with the highest quality of ethical care possible. The Clinical Lead provides clinical supervisors with supervision services, provides psychosocial support to high-risk students, and collaborates with other care providers to ensure students receive the care they need.  

Roles and responsibilities:

• Clinical supervision 
  • Provide clinical supervisors with individual clinical supervision. 
  • Facilitate group clinical case supervision sessions as needed. 
  • Regularly conduct care provider wellness checks. 
  • Implement restorative caregiver wellness solutions. 
• Clinical psychosocial support 
  • The first point of referral by clinical supervisors for high-risk cases requiring immediate intervention. 
  • Handle high-risk student cases. 
  • Take point on managing child welfare/protection case handling. 
• Monitoring and Evaluation 
  • Review clinical supervisor practices to ensure treatment quality and integrity. 
  • Facilitating in-house clinical case conferences. 
  • Ensuring caregiver practices meet ethical and organizational standards. 
• Collaboration and Advocacy 
  • Foster relationships with local care providers to ensure students receive needed support. 
  • Oversee internal and external referrals. 
  • Oversee and approve all clinical case reporting and briefings provided to outside parties, e.g.,
  • schools. 
• Liaison 
  • Provide necessary reports to the Clinical Operation team. 
  • Provide clinical training needs reports to the Clinical Operations team. 
  • Provide supervision reports to the Clinical Operations team. 

Requirements:

• At least an undergraduate degree in psychology, counselling psychology, or social work; a master’s qualification is preferable but not required.
• Minimum of four years of relevant continuous working experience providing counselling/psychotherapy to adolescents.  
• Experience supervising care providers in a mental healthcare setting.  
• Experience working with adolescents in a counselling/psychotherapy setting. 
• Registration with a professional accreditation body e.g., KCPA.  
• Experience in a leadership/team management role in a caregiving setting.  
• Excellent written communication skills, both writing and speaking.  
• Excellent interpersonal skills, able to collaborate with others; a positive team player with a strong work ethic and passion for helping others.  

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Processing admissions and clearing the patient on discharge.
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose:

Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and positive patient experience, in line with the Hospital protocols and standards.

Key Responsibilities:

• People Management:
  • Supervise Critical Care team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others, and lead performance appraisals.
  • Prepare monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
  • Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.
• Ensure the unit is financially viable and demonstrate growth through;
  • Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Managing Critical Care unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
  • Supporting marketing events as needed
• Ensure proper inventory, standardization, calibration, and maintenance on all Critical Care equipment, and prudent inventory and supplies management.
• Nursing Services
  • Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
  • Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
  • Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
  • Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
  • Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage.                             
• Valid certification in BLS, ACLS or ATLS
• 3+ years of critical care nursing experience and atleast 2+ years of management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.

• Nova Pioneer Tatu Primary is looking for superstar educators who are currently enrolled or have recently graduated from a teaching college or university and would like to be selected for volunteership three(3) months of work experience in an enquiry-based teaching model. The volunteer teacher will be exposed to delivering an exceptional 21st Century learning experience for our students.

The roles we are interested in hiring include:

• Primary trained teachers
• Secondary trained teachers
• PE/Sports trainees

About The Role
Key responsibilities for the role include:

• Provide a safe and secure environment for children to feel comfortable.
• Plan and execute appropriate activities for the children each day according to the curriculum, schemes of work and lesson plans.
• Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
• Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.
• Organize and lead activities designed to promote physical, mental, and social development such as games.
• Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.
• Observe and evaluate each child’s progress and provide a written report to the Principal, other school leaders and parents.
• Monitor and keep records/reports of the children’s progress and development.
• Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests.
• Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
• Establish and enforce rules for behavior, and policies and procedures to maintain order among students.
• Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
• Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

About You
Skills and Qualifications required:

• You are currently enrolled or have completed a teacher training course - Bachelor of Education, Primary Teacher Education, ECDE, etc.
• You have strong recommendations from your high school, teacher training institution and/or an educational institution you have worked with.
• You aspire to join Nova Pioneer as an employee when the opportunity arises.
• You have a passion for children.
• You have good working skills with technology such as G-Suite, Zoom, Word, Powerpoint and Excel.
• You are a great communicator. You are able to provide clear and effective written and verbal communication.
• You are flexible and open to change - you handle uncertainty, complexity and ambiguity well.
• You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
• You are excited about our organisational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
• You have a desire to further develop your leadership skills and apply them to transform the lives of African youth

Qualification

Education and Experience

 Must have:

• Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization
• One (1) year experience in a customer support role
• Must be Computer Literate.;

OR

• Higher National Diploma in relevant area of specialization
• 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
• Previous experience in a customer support role
• Must be Computer Literate.;

OR

• Diploma in Public Relations/Marketing/Mass Communication or in any other relevant area of specialization.
• 2 years’ experience in Grade 7 within MKU or at a similar position in a recognized academic institution.
• Previous experience in a customer support role
• Must be Computer Literate.;

Key responsibilities also include

Duties and responsibilities:

• Managing large amounts of inbound calls in a timely manner
• Following current procedures when transferring a call to another member of staff for specialist advice.
• Ensuring that customers are advised of alternative communication methods.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives
• Keep record of all calls received in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
• Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.

Requirements

Skills

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

About the role

The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales & Carbon Support model in the countries.

The role will ensure aftersales & carbon support (such as Customer education, Warranty Awareness, Household priming & booking, Efficient product replacement, System training & utilization, Aftersales close looping, Post repair/swap surveys, Service tracking through accurate data entry in BURN Nexus system).

Duties and Responsibilities 
Workdays:     Monday-Saturday 
Rest days:      Sunday
Shift Plan:      The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.

Duties and Responsibilities: 

• Implement the aftersales process & carbon support model in line with the laid down strategy. 
• Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. 
• Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. 
• Lead roll out of service network expansion plan based on business requirements ensuring adherence to BURN branding guidelines. 
• Regularly evaluate the Service Center's performance and audit the aftersales & carbon support activities every quarter. 
• Share audit feedback with Factory Operation/Warranty/partners and follow up on improvement areas identified during the audit period. 
• Responsible for the key regional aftersales KPI’s Target as set out on a Quarterly/annual basis: – 
  • Repair/Swap SLA  
  • Customer Satisfaction Index 
  • Customer Effort Score 
  • Aftersales Net Promoter Score 
  • Service touch point First Contact Resolution Rate.  

KPIs 

• Service / Swap Center network expansion based on quarterly targets. (100%) 
• Training of new and existing aftersales & carbon support teams. 
• A quarterly performance audit of Service / Swap Centers as per approved evaluation and audit criteria. 
• Customer satisfaction Index> 4 on a 5-point scale. 
• Effort score targets >4 on a 5-point scale. 
• 100% timely utilization and accuracy of aftersales tool (Nexus) in all service centres. 
• Pending work orders and customer units at the service centres>3 days. 
• Weekly and monthly reporting of aftersales & carbon support activities. 
• Tracking aftersales service & carbon support cost. (Weekly and monthly) 
• Managing operation efficiency around aftersales service & carbon support. 
• Supporting the collection & credit team with issues related to defective products. 

BURN Ambassador

• Always maintain integrity and be a positive ambassador for BURN
• Strive for continuous improvement in the services that we offer our customers.
• Maintain an open and receptive attitude when receiving feedback and suggestions. 

Skills and Experience: 

• A degree or diploma in Electronics / Electrical, Computer science, Business Administration, or related field. 
• Strong analytical & reporting skills 
• Minimum of 3 years in an operational support role, having worked in an aftersales service role, Telco/home appliance function. 
• Demonstrate understanding of the after-sales process, spare parts management, warranty aspects, and understanding of different levels of repair. 
• Demonstrate the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives. 
• Strong mindset for continuous improvement and meeting or exceeding expectations. 
• Superior verbal and written communication skills (multiple languages will be an advantage), with an emphasis on tact and diplomacy. 
• Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills 
• Passion for social enterprise, development of people, and environmental benefits
• Understanding of the aftersales process, spare parts management, warranty aspects, and understanding of different levels of repair.
• Excellent verbal communication and interpersonal skills
• Highly organized, punctual, and professional
• Proactive attitude and takes initiative to problem-solve
• Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• Aftersales service role, Telco/home appliance function. 
• Knowledge of PAYGO products.