The Latest Jobs in Kisumu

About the role

The Finance and Administration Manager plays a strategic role in shaping WeTu’s financial sustainability, business models and internal systems for effective business operations and administration. The role works closely with the Directors and all managers in carrying out commercial analysis, creating strategic scenarios for new services, products and geographic growth and thinking through the right types of funding to fuel our innovations and expansion. You will be responsible for the delivery of WeTu financial planning and management for all services and locations – both the business operations and any grant-funded projects. This includes leading budgeting (creation, tracking and review), overseeing accounting, procurement and contracting to ensure full compliance with rules and regulations, driving improvements of our financial processes, records, reports, and effective control frameworks. You will track key business and financial objectives and indicators, draw relevant insights and prepare Director reports.
This role is ideal for a highly motivated, self-driven Finance and Administration professional with a sense of independence, strong interpersonal and critical-thinking skills, and a strong motivation to be part of growing an innovative business - to be based in Kisumu with intermittent field visits to areas where WeTu operates. The role oversees a small accounting and administration team, works closely with the CEO and reports to the Directors.

Key Roles and Responsibilities:

Lead Financial Strategy, Planning and Analysis

Contribute to Business Strategic Leadership as follows:

• In collaboration with the Directors, define financial goals and indicators in line with organizationstrategy and short, mid and long-term objectives, including unit and product profitability, financial ratios, investor readiness, etc.
• Sketch financial scenarios for different routes to growth, new products/services, new sites, etc in collaboration with the Directors and management. Carry out in-depth financial analysis and modeling/forecasting and consider relevant financing options – feeding into decision making.
• Create mid-term and long-term financial plans and budgets. Coordinate with all departments to forecast and plan spending and revenues for various business scenarios.
• Develop and execute annual and monthly operating budgets
• Identify financial and compliance risks related to our current business operations/results and expanding into new geographies and launching new products
• Together with the Directors prepare presentations and documents for potential investors
• Contribute to market analysis (market size, pricing, risks, competing products) Financial Management and Reporting
• Oversee all financial and grants accounting. This includes managing and supporting the SeniorAccountant who manages a small accounting team
• Lead monthly review of company, department and project expenses and revenues, comparing actual to budget and analyzing the variances. Liaise with project and department managers to draw insights and optimize spending decisions in line with business goals.
• Participate in ongoing analysis, forecasting and review of organizational and project related expenses, accruals, and projections.
• Manage cash flow and liquidity, coordinating with project coordinators to forecast cash needs for the various grant-based projects
• Prepare monthly financial reports and develop business indicator analysis and projections as well as cash flow forecasts to report to the Directors and Shareholder
• Ensure overall compliance with all financial management routines and systems and that WeTu’s accounting practices and standards are adhered to
• Coordinate the development of budgets for funding proposals with input from various departments
• Oversee Grant Accounting and Reporting: Ensure correct allocation of expenses across WeTu projects in accordance with funding agreements. Collate financial reporting materials for all donors as required. Ensure that restricted funding projects (e.g GIZ, EU) meet all contractual requirements
• Review and approve the financial close-out of program activities as required by grant rules, and verify documentation and information is complete
• Oversee contracts with suppliers, including performance against plans/milestones and approve payments
• Oversee external audit and provide any support as needed
• Monitor the changing tax requirements in our fields of operations and ensure tax compliance.Drive Improvement and Compliance of our Financial and Administrative Systems
• Analyse business and operational processes and identify opportunities to improve effectiveness, efficiency and alignment to company values.
• In collaboration with management, initiate improvement processes and steer the implementation.
• Improve and implement comprehensive internal controls
• Carry out risk analysis and suggest mitigation strategies
• Develop, review and ensure successful roll-out of financial policies and processes. Provide financial management and systems training for project and operations staff with the aim of compliance across the team and hubs
• Travel to field locations as necessary and provide oversight of systems and processes if needed
• Trouble shoot arising issues around financial and administrative processes, supporting the accounting and administration team to ensure compliance Lead Administrative Procedures and Office Management
• Manage and support the administrative assistant.
• Oversee asset management across the organization (our solar panels, lanterns, batteries, etc, including staff equipment like laptops, mobile phones, etc). Introduce a new software system to manage our assets smoothly
• Manage all insurance contracts and coordinate claims (breakages of lanterns, panels, etc.)
• Regular stock takes and spot checks
• Administration of our Kisumu Office, where some of our HQ staff are based
• Manage lease and utility contracts for all our locations etc.
• Ensure we have the required business licenses and permits

Who we are looking for:

• You are passionate and knowledgeable of the sustainability, environmental and socio-economic landscape in Kenya and are excited about using your skills and talents building a business that innovates to solve gaps in rural livelihoods
• You have at least 5-7 years’ progressive experience in Financial Management, with previous strong exposure and involvement in a business during growth or expansion stage.
• Strong financial planning and forecasting skills. You’ve contributed to financial scenario planning for new products and branches
• You have a knack for financial analysis and controlling, making sense of the numbers, defining and tracking relevant indicators and drawing insights that help in optimizing financial sustainability for new and existing products and branches – and overall business performance
• Track record in creating and managing monthly, annual and multi-year operating budgets, in an environment with multiple product/revenue lines
• Previous experience compiling financial reports: Turning accounting information into reports to various stakeholders (e.g. directors, shareholders, donors, partners), explaining variances through narrative reports and using different templates
• Willingness to understand and ensure varying requirements of funding partners, both for applications and reporting (use of varying templates and contractual agreements). Previous grant management experience is not required, as long as there’s genuine excitement to learn
• Strong understanding of cash flow and liquidity management
• Strong affinity to technology and digitization. Excited to work in an environment with various integrated software systems (e.g. inventory, accounting, payroll, production management systems)
• You are a critical thinker, and keen to contribute to strategic business questions like risk management and business growth and optimization
• You care about efficiency and have a track record of improving processes and procedures in organizations and influencing people to use the new and improved way of working. We’d love to hear your experiences!
• Previous experience in business administration in an organization with many physical assets and locations is ideal (managing procurement contracts, insurance claims, stock management, asset management etc.) or genuine interest to deeply immerse yourself in the nitty gritties of the same
• You know how to engage non-finance staff in a friendly and patient way to ensure financial and administrative policies are understood and followed
• You are very organized, with good time management and administration skill
• You’re a self-starter that’s excited to work in a fast-paced, start-up environment
• You are solution-oriented and look at problems as opportunities to overcome
• You have a bachelor’s degree in business studies, controlling, finance, economics, or related studies

You have the cultural fit to join our team if:

• You are passionate about social impact and improving the lives of those in the last mile
• You believe learning is constant and you inculcate a learning culture in those you work with
• You maintain effective, fair, cooperative, collaborative, and respectful relationships with internal and external colleagues, peers, work teams and work group
• You proactively initiate action when you see a problem, regardless of whether it is "your job"
• You enjoy working with minimal supervision
• You have clear communication and can work with people from diverse cultures
• You work with integrity and honesty

Additional information:

Start date is May 2023 or earlier. The role is based in our Kisumu office. Our Hubs are spread around the lake region and local travel is required regularly. At times, working hours might extend if time-sensitive work arises. There is a six month probation period and we will agree on performance and learning objectives. We are a growing business and are looking for candidates who want to stay and grow with

Job Summary

She/he will provide high quality clinical care and follow up of clients accessing HIV care and treatment services at the Key Populations (KP) Drop in center (DICE); coordinate provision of KP combination HIV prevention package at the DICE; Lead provision of biomedical HIV prevention interventions including STI screening and syndromic management, contraceptive method mix, TB and Ca Cervix screening, GBV prevention and response, PEP and PreP services.

Duties & Responsibilities

• Provide clinical management of DICE clients, including ART services per national guidelines.
• Lead and track implementation of Project HIFADHI PLUS (HIV treatment continuity using full accountability of data, health information systems and program Interventions including HIV case finding and viral suppression
• Lead in developing strategies that continually improve client’s access and uptake of HIV prevention services including outreach activities.
• Provide mentorship and build capacity of DICE non-clinical staff and field teams in microplanning and implementation of KP prevention activities
• Ensure 100% viral suppression of clients on ART through timely interventions.
• Ensure up to date record and management of client’s data on Kenya EMR
• Prepare and submit regular program reports (activity, monthly, etc)
• Document and disseminate program processes, outcomes, and lessons learnt including best practices.
• Lead facility QA and CQI activities and share weekly progress through MDT and weekly site performance review meetings.
• Participate in monthly site data and service quality assessment activities to sustain service and data quality standards.
• Provide comprehensive prevention package to clients including SRH, PrEP, PEP, IPT, STI and TB screening and treatment, GBV routine and clinical screening, CA Cervix screening.

Qualifications and professional skills

• Diploma or Degree in Clinical medicine
• Registered by Clinical officers Council of Kenya and in the annual retention register.
• A minimum of two (2) years’ clinical experience in a KP DICE providing HIV combination prevention package and comprehensive treatment and care services
• Experience in Kenya EMR is required.
• NASCOP certified training in HIV Care and Treatment services including STI management

Method of Application

Kindly send your application that includes a cover letter and an updated CV including names of three professional referees to CIHEBKENYA_Recruitment@cihebkenya.org on or before 27th March 2023. Applicants are advised to include the title on the subject line. 

Position Description

RTI anticipates staffing the position of a driver for the Project Western Kenya Sanitation Project.The main objective for the position is to drive project vehicle.

Responsibilities of the project driver include but not limited to:

• Operate Western Kenya Sanitation Project vehicles as assigned by supervisor.
• Maintain vehicle log-sheets in accordance with Western Kenya Sanitation Project policies/regulations.
• Check the vehicle conditions after each trip/routinely – report needs and problems to logistics team.
• Adhere to all safety and communication protocols as advised by Western Kenya Sanitation Project and supervisor.
• Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.
• Keep the vehicle ready, clean and on standby – ready for use always.
• Assist, as required, with logistics in the office daily workloads.
• Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems during daily business.
• Report all maintenance needs of the vehicle to transport management on a regular basis.
• Undertake field assignments as assigned.
• Responsible for preparing and submitting monthly vehicle fuel and maintenance reports to the logistics focal point.
• Adherence to all Western Kenya Sanitation Project policies and procedures as outlined in Western Kenya Sanitation Project policies and procedure manuals.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Western Kenya Sanitation Project and to not jeopardize its humanitarian mission in country of operation.

Qualifications

Knowledge and Experience

• A minimum of one year’s relevant experience with valid Kenya driver’s license.
• Proof of good driving record
• Previous work in the Not-for-Profit sector and familiarity with rural terrain preferred.
• Experience in logistics support is an added advantage.
• Oral and written English and Kiswahili language fluency is necessary.
• Candidates from the local county locations preferred.
• Valid driver’s license and certificate of good conduct
• At least 3 years driving experience with an INGO.
• Experience operating manual 4x4 vehicles.
• Experience working in and thorough knowledge of Western Counties is a desired.
• Knowledge of routes, project areas, the NGO and diplomatic community is required.

Practical Action is a global innovator, inspiring people to discover and adopt ingenious, practical ways to free themselves from poverty and disadvantage. With over 50 years of expertise, Practical Action has a strong heritage, and track record of bringing communities and experts together to find practical, sustainable solutions to enable people to meet their needs, which work for both people and the planet.

We are committed to advancing gender equality and women’s empowerment through all our work. This includes programmes, knowledge sharing, advocacy, external communications, and our own organisational development. At a minimum, we ensure that all our work is gender sensitive, seeking gender transformative approaches as our overall ambition and in accordance with context.

Practical Action is commencing a five-year project that will be implemented in Kisumu, Homabay, Siaya, Migori, Nyamira, Kakamega, Bungoma, Busia and Vihiga Counties. The project aims to make agriculture an attractive and resilient employer for young people by promoting agricultural livelihoods for the youth underpinned by agro-ecological principles and practices. The project aims to break the cycles of low productivity and increasing rural poverty, through a holistic approach which will enable young men and women to increase their income through agri-business.

Practical Action seeks to recruit a capable and profession Driver to be based in our Kisumu field office. The post holder will be responsible for driving Practical Action vehicles to transfer staff and approved visitors and project stakeholders as well as to deliver/collect parcels as assigned.

To be successful in the role, you will have at least Secondary School Education (KCSE), minimum valid Kenya driver’s license Class (B, C, E), minimum of 3 years accident-free driving experience, must be of good conduct demonstrated through a valid certificate of good conduct, basic level vehicle mechanics and Computer skills (at least in use of Ms Word, Excel and Internet) is desirable.

A detailed job description can be accessed through this link: https://practicalaction.org/careers/vacancies/drivers-3-ray-project/

How to apply

If you have the experience, skills and the ability we are looking for, please email your application letter stating your motivation and suitability for the role and an up to date CV to: :recruitment@practicalaction.or.ke with the title ‘Driver – RAY Project ’ not later than 17th March 2023.

Responsibilities

• Support the preparation and organisation of meetings, training activities and other events including preparing summaries, minutes and reports.
• Conduct research on legal aspects of crime prevention and criminal justice reform and contribute to the preparation of UNODC publications, background notes, reports, briefing materials, presentations, talking points and speeches;
• Conduct research and compile information from multiple sources for use in reports, briefs, speeches, presentations, infographics etc.
• Assist in staff members' preparation of technical assistance missions, workshops, meetings, high-level events and conferences, including support to field offices;
• Support in the follow-up of meeting outcomes.
• Contribute to other day-to-day operational tasks of the team and section, as appropriate.

Competencies

• COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

To qualify for this internship the following conditions must be met:

• Applicants must meet one of the following requirements: (a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). (OFFICIAL WRITTEN PROOF FROM THE UNIVERSITY SUPPORTING ONE OF THE ABOVE POSSIBILITIES MUST BE ATTACHED TO THE INSPIRA APPLICATION);
• Degree in the field of political science, international relations, law, criminal justice or related discipline is desirable;
• Be computer literate in standard software applications, including proficiency in Microsoft Word, Excel and PowerPoint; and be able to work online and communicate via Teams, Zoom, etc.
• Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
• Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes the willingness to try and understand and be tolerant of differing opinions and views.

Work Experience

• No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

• English and French are the working languages of the United Nations Secretariat. Fluency in written and spoken English is required for this internship. Knowledge of Swahili is desirable.

Assessment

• Considered candidates will be contacted by the hiring manager for further assessment.

Special Notice

• Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions.
• A completed online application (Motivation Statement, Candidate Profile as well as proof of enrolment and/or graduation) is required. Incomplete applications will not be reviewed.

The Motivation Statement must include:

• Degree Programme (What are you currently studying?)
• Graduation Date (When will you graduate or when did you graduate from the programme?)
• List the IT skills and programmes that you are proficient in.
• List your top three areas of interest.
• Explain why you are the best candidate for this specific internship.
• Explain your interest in the United Nations Internship Programme in general and this assignment in particular.

In your online Candidate Profile, be sure to include all past work experiences, IT skills, and three references. Do not forget to attach your proof of enrolment or graduation.

Due to the high volume of applications received, ONLY successful candidates will be contacted.

Duties and Responsibilities :

Last Mile Inventory Management:

• Ensure safe, timely & effective flow of inventory in the last mile meeting BURN’s operating procedures and processes consistently.
• Overseeing stock storage processes including tagging and labeling
• Report the stock status to the warehouse supervisor on the daily basis.
• Keep an accurate, and up-to-date track of inventory to minimize losses and damages.
• Ensures recovery of lost inventory happens according to processes.
• Ensure incoming product is received and managed/arranged appropriately according to BURN’s procedure.

Stock Taking:

• Be responsible for managing and running planned stock takes.
• Manage and control inventory stock counting/inventory accuracy checks with support from Field Operations Officer and sales agents.

Forecasting:

• Forecasting supply and demand to prevent overstocking and running out-of-stock.
• Placing and receiving orders from the regional warehouse to replenish stocks as needed.

Sales Orders:

• Report sales orders (via serial numbers) to the Field Ops Officer on the daily basis

Aftersales:

• Receiving the default product brought back for fixing and communicating resolution timelines to the customer.
• Troubleshoot and fix defaulted products and update the relevant reports after resolution.

Skills and Experience

• Diploma in supply chain management or a related field.
• 1 year of stock management.
• Excellent written and verbal communication skills.
• Strong analytic/number-crunching background.

OVERALL RESPONSIBILITY

Reporting to the Business Development and Communication Manager, the successful candidate will be responsible for providing quality and efficient services in creating communication content on behalf of the organization and distribute content to promote the organization's brand, activities, or products.

KEY RESPONSIBILITIES

• Design, develop and edit communication media (posters, brochures, newsletter, updates, posts, etc.).
• Prepare high-quality online and published materials to convey clear and effective messaging.
• Produce quality photography, videography.
• Coordinate with different team members outside of marketing team (e.g., program chairs, department managers, specialists and other staff of AKHK).
• Manage multiple concurrent communications projects.
• Ensure an increase in exposure and followers on social media; monitor and report content performance, engagement, and community growth to guide future targeting and planning.

REQUIREMENTS

• Bachelor’s degree in Communication/ Marketing/ Multimedia or related field.
• Graphic design skills and experience in desk top publishing- brochures, banners, print adverts.
• Excellent design sense, with an eye for detail, an artistic background and an ability to coordinate color, imagination, and electronic messaging into different media.
• Experience in SEO/SEM.
• Experience in graphic design, photography and videography.
• Effective communication skills.
• Exceptional customer service skills.
• Experience in working in medical setup added advantage.
• Ability to work without supervision.

Job Objective/Purpose

Ensure provision of high quality laboratory diagnostic services in the hospital as defined by Avenue Healthcare’s policies, protocols, procedures and standards.

Key Responsibilities

• Ensure the unit has all the required resources for effective and efficient work.
• Timely and accurate billing of laboratory services. 
• Stock management: 
  
• Do monthly stock takes of lab supplies and submit a stock take and short expiry report to the Hospital Manager
• Timely ordering and receiving of stock from the supplier to prevent stock outs
• Proper storage of lab supplies.
• Kits validation and evaluation to determine diagnostic accuracy, analytical sensitivity, and analytical specificity (performance characteristics)
• Review and act on quality indicator reports (IQC &EQA) 
• Follow laid down Lab Board approved rules for medical lab profession and adhere to Government and respective professional standards of care and treatment of patients.
• Ensure timely response to emergencies. 
• Carrying out tests based on outlined SOPs & policies.
• Ensure all sentinel incidents/events are recorded and reported to the Hospital Manager within 24 hours using the provided tools. 
• Ensure that the fridge temperatures and ambient temperature and humidity are charted twice daily, and any error reported to the MSM.
• Ensure timely escalation of any urgent out of stock items to the Lab Quality Manager
• Any other duty as assigned by your immediate supervisor in line with the job description. 

Personal Specifications

• A degree in Medical Laboratory Sciences
• A valid practicing license from Kenya Medical Laboratory Technicians and Technologists Board
• 5 years’ experience 
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

Method of Application

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 10 th March 2023. 

Job Objective/Purpose

 Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards

Key Responsibilities

Maintaining Theatre list

• Correctly book patients for surgical procedures
• Ensure surgeon / anaesthetist are informed of bookings or changes in time

Receiving Patients

• Checks completeness of theatre checklist and act appropriately
• Carry out a Pre-Operative Assessment
• Appropriately explain the nature of the procedure / operation to the patient
• Ensure all X-rays, Scans, Investigations and Bloods are available
• Obtains correct consent for operations and general anaesthesia for day cases
• Prepares and avails patient in time for operation with all reports for day cases

Operating Room Management

• Accounting for all the pieces of equipment, especially after the operation.
• Getting and opening packs required
• Ensures that the packs remain sterile and that the operating room environment is contamination free

Post-Operation

• Accurately assesses patient after operation, documents clinical observations & findings
• Consults and advises surgeon / anaesthetist immediately if abnormalities are noted
• Effectively hands over the patient to recovery / ward nurse

Drug Administration

• Ensure all required drugs/supplies are available
• Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
• Ensure all treatment sheets have patients biodata including information on drug allergies.
• Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
• Ensures all the items used by patients are billed accurately

Any other duty as assigned by your immediate supervisor in line with the job description.

Personal Specifications

• A higher diploma in Nursing. Bachelor of Science in Nursing is desirable and added advantage
• Higher Diploma in Perioperative Nursing
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills with attention to detail and results oriented

Method of Application

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 10 th March 2023. 

Ref: NGAAF/08/02/2023

Reporting to the Chief Executive Officer, the County Coordinator will be responsible for:-

• Implementing policies, programmes, standards, guidelines on the mandate of the Fund programmes;
• Conducting Civic Education and community sensitization through public education and advocacy; 
• Promoting value addition initiatives for products and services of affirmative action groups;
• Promoting socio cultural development and nurturing of talent for affirmative action groups;
• Collaborating with stakeholder engagement in identification of projects;
• Coordinating public education and advocacy on enhancement of access to services for survivors of gender-based violence, female genital mutilation, child marriages or forced marriages;
• Receiving, review and recommend project proposals to the board for approval;
• Developing and implement proposals for establishment of rescue centers, legal aid centers, drug and substance abuse rehabilitation and counselling centers in conjunction with the relevant government agencies;
• Implementing disbursement of bursaries and scholarships to access education opportunities for affirmative action groups;
• Undertaking civic education and community sensitization on the National Government affirmative action programmes and policies;
• Coordinating project formulation and implementation for affirmative action groups;
• Ensuring projects recommended for funding are guided by national development priorities and comply with the object and purpose of the Fund;
• Undertaking capacity building for affirmative action groups;
• Developing and execute project designs, work plans and budget on programmes; 
• Implementing partnerships and linkages with relevant training providers; and
• Implement the guidelines for approval of projects. 

Qualifications

For appointment to this grade, an officer must have:

• Bachelor’s degree in any of the following fields: Project Planning and Management, Education, Development Studies, Community Development, Entrepreneurship, Gender Studies, Business Management/Administration or equivalent qualification from a recognized institution; 
• Proficiency in computer application skills; and
• Met the requirements of Chapter Six of the Constitution

ALL APPLICANTS FOR THIS POSITION SHOULD INDICATE THEIR PREFERRED COUNTIES FOR DEPLOYMENT IN THEIR COVER LETTERS

Method of Application

Applications are invited from suitably qualified candidates for the above positions. Each application should be accompanied by a CV with names of three professional referees, daytime telephone contact, a cover letter indicating the position applied for in the subject header and all relevant certificates and testimonials addressed to:
The Chief Executive Officer
National Government Affirmative Action Fund
P.O. BOX 48272-00100 
NAIROBI
And
Send via mail to: recruitment@ngaaf.go.ke
Or hand delivered to:

The Chief Executive Officer
National Government Affirmative Action Fund ABSA Building, 16th floor
P.O BOX 48272-00100 
NAIROBI
The applications should be received on or before 24th March, 2023 at 5:00pm

Please note:

• Only shortlisted candidates will be contacted
• Canvassing in any form will lead to automatic disqualification
• The National Government Affirmative Action Fund is committed toavailing equal opportunities to ALL KENYANS. Female candidates, youths and persons living with disabilities are encouraged to apply
• Successful candidates will be appointed on a three (3) years contract period renewable subject to satisfactory performance 

Reference: SSC/LVCT/02/2023

Job purpose

The CATALYST Site Study Coordinator (SC) is responsible for ensuring that study activities at the research site follow the study protocol and operating procedures. Supervising data collection teams, liaising with the laboratory and pharmacies engaged in the study, and coordinating research activities with site facility staff (in-charges, providers, outreach workers, etc.) are essential functions of this position. The Site SC would maintain frequent contact with the Country Study Coordinator (SC) who oversees all study sites within country. The position is based at the Study Site in Mombasa, Kisumu, or Nairobi Counties.

Key responsibilities

• Review and/or assist in the development of site-specific operating procedures.
• Oversee the timely recruitment and accrual of study participants, training, and supervision of research assistants on site, including planning logistics for successful study implementation.
• Coordinate data collection for the study at the assigned site and ensure all study participants provide informed consent and that consent forms are well completed and properly stored.
• Communicate immediately any staff changes at the site to the Country SC to ensure that all site staff involved in study operations have been appropriately trained.
• Participate in study-related training, onboard and facilitate research related trainings (Standard Operating Procedures, study collection tools) to new site staff.
• Be responsible for identifying Serious Adverse Events (SAEs), social harms and protocol deviations or violations and reporting them through the appropriate channels (i.e., ensuring they are entered into the database and communicated via phone call to the Country SC on the day they are identified) and then proper filing of correspondences that relate to the site.
• Monitor that confidentiality of participants and other ethics principles are adhered to by research and service delivery staff at the site.
• Monitor the progress of site study activities; develop and maintain records of study activities and prepare periodic and ad hoc reports, as required.
• Ensure availability of study materials and supplies at the study site including current versions and copies of consent forms, study data collection instruments, enrollment registers/logs, and all other required materials.
• In collaboration with the commodity and laboratory coordinator`s monitor accountability of study product and study-related lab commodities, including proper use, storage, and stock.
• Work closely with the study data team to ensure completeness and quality of data, including follow-up of data queries or discrepancies.
• Work with site facility management to coordinate research activities at the site, including keeping them up to date on progress and addressing any issues that impede the success of study operations or standard service delivery.
• Coordinate study progress meetings with country team staff as needed (in-person, virtual meetings).
• Frequently update the Country SC on progress and issues that impact implementation and recommend appropriate action.
• Support any community engagement activities necessary for study implementation.

Competency criteria

Education requirement

• A bachelor’s degree in the Health Sciences, Social Sciences, Nursing or Related Field with five years of experience in a public health research experience.

Qualifications and experience

• Must have at least 3 years’ experience on a field team conducting research studies.
• At least 2 years of supervising a data collection team.
• Nursing degree is an added advantage.
• Experience as a data collector on a health-related research study working within an electronic data collection platform preferred.

Skills knowledge and abilities

• Program coordination and management skills
• Excellent communication skills
• Computer competency including proficiency in Microsoft Word, Excel and PowerPoint.
• Ability to effectively manage and work as part of a team.
• Nonjudgmental attitude, humanitarian values and ethics are absolute preconditions.
• Energetic, independent, and self-motivated.
• Good knowledge of spoken and written English, and Dholuo and Swahili as applicable. 

Role Context

Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.

Key responsibilities

Commercial Department

• Deliver results through understanding and implementation of the Commercial priorities
• Identify and exploit opportunities within existing and new customers in the promotion of DHL Value Added Services (VAS), E-commerce, and TDI products to drive profitability

DHL Customers

• Provide customer oriented quality of service at all times in order to satisfy Customer’s needs
• Sell DHL range of products and services through telesales and walk-in customers in order to stimulate patronage of other services
• Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies and standards
• Respond to customer’s queries regarding information on pricing, Customs requirements, products and services

Sub function Departments

• Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality
• Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
• Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
• Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
• Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
• Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
• Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience

Service Improvement Issue

• Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Express, Marketing support and continuous business performances
• Marketing support and continuous business performances
• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains

Minimum Requirements

Education & Experience

• University degree / Higher Diploma from a reputable institution
• One year post qualification relevant to work experience preferably within the service industry
• Typing skills (at least 50wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Communication skills – spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Sound customer relationship experience
• Strong understanding of customer service and operations
• Mental Alertness
• Assertiveness
• Geographical knowledge
• Previous experience in Retail Points of Sales, Sales or Customer Services
• Analysis
• Planning & Organizing
• Decision Making
• Results Orientation
• Teamwork
• Accountability
• Communication
• Self-Management