The Latest Jobs in Mombasa

JOB PURPOSE 

To provide administrative support to the procurement department by monitoring current inventory, ordering supplies, and scheduling deliveries to ensure that the company has enough necessary materials and equipment.

 MAIN DUTIES AND RESPONSIBILITIES 

• Ensuring proper recording and custody of all procurement documents and inventories
• Monitoring the reorder levels in liaison with the user department to avoid stock outs.
• Issuing items/materials/goods to user department upon receipt of approved store requisitions.
• Take part in monthly stock take, monitor any system related issues regarding stock management and suggest any improvement on stock management with objective to save on cost and cash flow.
• Ensuring goods ordered and good received tallies in quantities and quality.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

• Diploma in Purchasing and supply chain management.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
• At least 1-2 years working experience.
• Experience in a busy hospital set-up will be an added advantage.

 KEY JOB REQUIREMENTS

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills - listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

Mission Statement for the Role:

To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximising sales opportunities, minimising network infrastructure costs, and creating Impact in all areas we serve,

Overall Responsibility: 

This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, community leaders, organized community groups members, customers, and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for smooth and efficient network launch

Financial:

• Lowest overall costs of network infrastructure per network distribution point.
• Lowest cost of school acquisition
• Lowest cost Poa! street location acquisition
• All landlord payments are on time, with 100% uptime

People: 

No direct reports, but managing community relationships is paramount

Key SMART Results for A-Player Success:

• Ensure a final "Go/No Go" market assessment in any new areas to ensure all desktop, technical and research-based analysis is complemented with on-the-ground validation - Q4 2023
• Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for Poa! - Q4 2023
• Ensure the lowest cost per tower commercial deals for all deployments of the network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side - Q4 2023
• Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies - Q4 2023
• Ensure that all major sambazas in a community are identified and known in person and have had documented conversations with all about the wholesale provision of capacity to them - Q4 2023
• Identify strategic high traffic areas and contract businesses in the areas for Street Wi-Fi service - Q4 2023
• Ensure successful negotiation (within the constraints set by the company), acquisition, and contracting of a minimum of 60 buildings per month in your assigned network for success - Q4 2023
• Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring 100% compliance to the written down community engagement processes and procedures - Q4 2023
• Identify community group provision of services (e.g. free internet to Schools) in place with the relevant parties - Q4 2023
• Ensure poa! has a number of community organisations in place and installed with poa! services as directed by the Head of Sales - Q4 2023
• Play a lead role in identifying strategic high footfall areas for Street Wi-Fi service- Q4 2023
• Achieve zero network downtime as a result of community-related reasons e.g. building running out of tokens for power - Q4 2023
• Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network - Q4 2023

Level of management experience required (Mandatory & Nice to Have):

A minimum of 2 years experience working in low-income communities preferably on community projects and field sales assignments.

Department stage of development where this role sits (starting, preparing for scale, scaling, mature):

Preparing for scale-up

Key Competencies

• Ability to work independently, prioritise tasks, and manage time effectively - H
• Poa attitude -Has POA VALUES all over them - H
• Be a self-starter capable of taking on a role with minimal supervision and guidance and delivering them through to a successful conclusion - H
• Excellent negotiation skills - H
• Knowledgeable in how local authority, government, and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role - H
• Exceptional interpersonal skills with the ability to own and manage both internal and external communication - H

Mandatory Criteria if Any (with no exceptions to hire)

• Must have worked in the fast-growing tech services sector with not less than 2 years experience in market expansion and community-related work - new market acquisition, market analysis, and research
• Must have a minimum of a college Diploma qualification
• Fieldwork experience in operating with informal communities

Job Description

• Reporting to the Branch Manager - Mombasa, the incumbent will assist in responding to quotation requests, developing prospects into new business, recruiting intermediaries, and aggressive market engagements.

KEY TASKS AND RESPONSIBILITIES

• Management of the Distribution Channels to ensure;
• Increase in the number of distribution channel partners
• Attain product revenue targets
• Ensure profitability of the relevant product at appropriate cost levels
• Ensure effective internal controls, policies, and procedures are in place 3. Establish and cultivate relationships with intermediaries and clients.
• Managing an efficient sales cycle (sales pipeline)
• Ensure that proper management of accurate, quality, and timely business reports
• Coordinate issuance of renewal notices and follow-up of clients to ensure retention
• Monitor cash & carry policy to ensure that all premiums are paid upfront
• Manage IPF business in liaison with the finance team
• Manage and attend Client, Intermediary and Branch meetings
• Resolve client enquiries, ensure timely completion of investigations/resolution
• Maintain effective business relationships to ensure effective delivery of service

SKILLS AND COMPETENCIES

• Entrepreneurial Spirit
• Market Awareness
• Ownership & Commitment
• Customer Focus
• Excellent communication & interpersonal skills.
• Time management & Negotiation skills
• Business Planning & Implementation
• Passionate and results-driven.
• Able to work with minimum supervision

KNOWLEDGE & EXPERIENCE

• Technical Knowledge
• At least 3 years’ experience

QUALIFICATIONS

• A business-related degree from recognized university
• Professional insurance certificates/ diplomas/ advanced diploma

Key Responsibilities:

Offer exceptional leadership on all Pest Control service planning matters and support the Pest Control manager and service supervisors in all endeavours that are meant to improve service delivery

• Ensure high productivity of the service team and that the state of service is maintained at an acceptable level.
• Review and manage service routing and planning under the direction of the manager and in consultation with the supervisors, and ensure regular updates so that there is minimum time wastage
• Peruse service cards and chemical usage details to generally assess proper usage of prep and all chemicals. Raise issues of concern noted to the service manager
• Promote service staff lead generation and carry out cross selling activities to customers in your database to support efforts by the sales colleagues.
• Undertake telephone sales for residential clients that may come through enquiries and from old jobs or terminated contracts record
• Offer professional customer service so that good customer relationships are maintained in bid to avoid contract terminations on poor service reasons.
• Address on a timely basis cases of potential terminations under the guidance of the manager.
• Enhance communication with customers through proper handling of telephone calls and quickly responding to any customer requirements
• Offer precise service programming so that all services are rendered when due and are promptly processed in the service program (ICABS).
• Take written instructions on installations, withdrawal of services and removal of any company assets from the service supervisor & manager and action accordingly when this happens
• Ensure the use of ICABs is optimized through timely capturing of visits and terminations/ stop service, etc
• Keep record of and remain accountable for Equipment for Rental where applicable under the direction of the manager.
• Play a notable role in debt collection, stop service and service reinstatement. Liaise closely with the credit controller on state of client debt account in relation to servicing
• Make timely and sound decisions regarding service planning and scheduling, keeping your supervisor & manager fully abreast
• Take proactive action on Customer Voice Counts results as may be required on your part, and escalate serious matters to management
• Participate in monthly reporting and report accurately key data such as number of complaints, terminations etc as may be required.
• Have a keen interest in safeguarding company assets allocated to your department and report misuse to your manager/FD
• Proactively support in price increase/contract renewal process, by drafting and coordinating distribution of related letters & correspondences
• Filing of contracts/service cards accurately
• Safe handling of service cards to ensure these are available at all times, neatly stored and archived to enable easy retrieval
• Play a key role in H&S and report promptly any H&S incidences to the manager and senior management
• Promote the improvement, enhancement and achievement of agreed client retention rate.
• Support staff development programs at the department by working closely with the department seniors and HR
• Undertake any other tasks as may be directed by Management

Requirements
Key requirements

•  A diploma or degree qualification in any business course
•  A good grasp of the Company's products and services
•  minimum of 2 years experience as pest control supervisor  Strong selling skills
•  Demonstrated ability to generate leads
•  Self-drive and initiative in current role
•  Any relevant tertiary education

Benefits

• Base salary
• Medical Cover: To be arranged immediately upon joining
• Pension & Group Life Assurance Cover: To be arranged after confirmation
• Promotional Opportunities

Job Description

• Test food products and non-food products and any other items which require analysis in accordance with standard operating procedures, techniques, national, international and industry standards or client’s guidelines. 
• Ensure all activities are carried out in compliance with the laboratory’s QA/QC system with an emphasis on ISO/IEC 17025:2017 and ensure cGLP compliance where applicable. 
• Adhere to health and safety measures regarding general hygiene, sample testing, sample retention, disposal/destruction. 
• Responsible for carrying out chemical and physical analysis on food/agricultural products and non-food products. 
• Always employ fit for purpose test methods, standards and techniques and always apply them consistently in all analysis carried out. 
• Responsible for housekeeping in the laboratory and ensuring that work is carried out in a clean and safe environment. 
• To ensure that raw data of analyses carried out clearly supports results obtained prior to subsequent approvals. 
• Keep abreast with all the latest developments of analytical standards related to proximate and nutritional analysis technologies to continuously develop new methods and capabilities for validation and final adoption. 
• Ensure that work records, samples and auxiliary documents are kept properly and organized in such manner as to be easy to retrieve and process. 
• To ensure that process control form is strictly followed and fully completed throughout the analysis process 
• Be knowledgeable of the scope of all processes under chemical laboratory. 

Qualifications

• A Degree in Chemistry, Analytical Chemistry, Industrial Chemistry, Biochemistry, Food Science & Technology, Applied Chemistry, or equivalent qualification from recognized institution. 
• Two-years laboratory testing experience in a chemical or food laboratory. 
• Good knowledge of ISO/IEC 17025:2017, ISO 9001:2015, HSE standards and cGLP 
• Have a working knowledge of applications used in wet chemistry, physical analysis and instrumentation analysis in food and feed testing scope. 
• Significant exposure and experience on equipment such as Automatic Distillation Units, fiber analyzers, Soxhlet systems, UV/Visible Spectrophotometer, tintometers etc. 
• Foster Innovation, embrace change, think strategically and translate the strategies into actions. 
• Influence Externally and Internally and be able to deliver superior results. 
• Have sound knowledge of laboratory work particularly test methods in food analysis. 

Additional Information

• The incumbents will be involved in Laboratory analysis activities for the company. He/she will be involved in ensuring that all activities are carried out in compliance with the laboratory’s QA/QC system and more specifically ISO/IEC 17025:2017. 

Job Description

• Testing of water, sediments, soil samples, plant tissue and any other matrices which require analysis in accordance with standard operating procedures, techniques, national, international and industry standards or client’s guidelines. 
• Ensure all activities are carried out in compliance with the laboratory’s QA/QC system with an emphasis on ISO/IEC 17025:2017 and ensure cGLP compliance where applicable. 
• Adhere to health and safety measures in regard to general hygiene, sample testing, sample retention, disposal/destruction. 
• Responsible for carrying out chemical and physical analysis on soil, water, sediments and plant tissue. 
• Always employ fit for purpose test methods, standards and techniques and apply them consistently at all times in all the analysis carried out. 
• Responsible for housekeeping in the laboratory and ensuring that work is carried out in a clean and safe environment. 
• To ensure that raw data of analyses carried out clearly supports results obtained prior to subsequent approvals. 
• Keep abreast with all the latest developments of analytical standards related to water and soil science technologies to continuously develop new methods and capabilities for validation and final adoption. 
• Ensure that work records, samples and auxiliary documents are kept properly and organized in such manner as to be easy to retrieve and process. 
• To ensure that process control form is strictly followed and fully completed throughout the analysis process. 
• Be knowledgeable of the scope of all processes under water & soil laboratory. 

Qualifications

• A Degree in Chemistry, Analytical Chemistry, Industrial Chemistry, Biochemistry, Food Science & Technology, Applied Chemistry, or equivalent qualification from recognized institution. 
• Two-years laboratory experience in a chemical, soil or water laboratory. 
• Good knowledge of ISO/IEC 17025:2017, ISO 9001:2015 and HSE standards. 
• Have a working knowledge of major instruments such as Automatic Distillation Units, Soxhlet, UV/Visible Spectrophotometer, Discrete analyzers etc. 
• Have sound knowledge of laboratory work particularly test methods applied in drinking, ground, mineral and waste waters, agricultural & environmental soils, hydroponics drip, drain and source water. 
• Foster Innovation, embrace Change, think strategically and translate the strategies into actions 
• Influence Externally and Internally and be able to deliver superior results.

Additional Information

• The incumbents will be involved in Laboratory analysis activities for the company. He/she will be involved in ensuring that all activities are carried out in compliance with the laboratory’s QA/QC system and more specifically ISO/IEC 17025:2017. 

AFL - Agriculture,food & life

EHS - Environment,health & safety

JOB PURPOSE

Ensuring overall Branch Management, staff management, business growth and development, operational excellence. This role also develops and implements business strategies to deliver performance and growth targets as well as maintain good business environment.

KEY RESPONSIBILITIES AND ACTIVITIES

Strategic input and planning

• Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.
• Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

Sales & Business Development

• Full responsibility for all product lines and all sales and business development for entire branch business.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
• Develop and implement a branch turnaround strategy to ensure that at least the branch is profitable.
• Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.

Strategic Marketing

• Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Ensure that merchandising materials are displayed in accordance with guidelines.
• Brief staff on promotional and product launches; provide regular feedback on sales performance.
• Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
• Support product specialists and the sales team in marketing of initiatives and other products to local businesses.

Strategic customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations

• Ensures operations meet legislative and Sidian Bank policy requirements, including health and safety requirements, by monitoring systems, procedures and workflows, and implementing corrective action.
• Responsible for all security procedures within the branch including opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures.
• Ensures adequate cash levels to support operations.
• Ensures branch staff are adequately trained in KYC and AML and are adhering to the prudential guidelines.

Leadership & People Management

• With the support of Human Resources, is responsible for the Human Resource Management of the branch staff and consults with HR on clarity and interpretation of the HR policy.
• Contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with Sidian policies and procedures.
• Responsible for identifying and developing career path opportunities for staff.
• Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures.
• Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
• Contributes to the flow of staff communications, by conducting regular staff meetings – morning huddles and weekly progress meetings.
• Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans.
• Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
• Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Responsible for mentoring and coaching the retail team to enhance staff motivation, engagement and improve performance.

DECISION MAKING AUTHORITY

• Approval on lending discretion as per lending policy.
• Approval of new accounts opened in the branch.
• Approval of exceptional requests with respect to KYC on account opening.
• Approval on costs within set budgets e.g. taxi expenses, facilities maintenance, petty cash spend etc.
• Approval to spend on customer recovery within budgeted limit.
• Making decisions on referrals for accounts under their codes.
• Discretion on resource allocation within the branches under approved headcount for optimum productivity.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance

WORK EXPERIENCE

• At least 10 years’ experience in retail banking and/or commercial banking including a minimum of 5 years proven and progressive management experience.

SKILLS & COMPETNCIES

• Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills

PROFESSIONAL CERTIFICATION REQUIRED

• Diploma in Banking – AKIB/ACCA/CPA (K)

SIDIAN COMPETENCIES AND BEHAVIOR INDICATORS

• Entrepreneurship: Successful execution of business opportunities with the willingness to take responsibility for the probable consequences.
• Innovation: Designs and implements new and/or Cutting-edge programs/processes.
• Customer centric: Drive the execution of processes, procedures and initiatives aimed at creating excellent customer service experience at Sidian.
• Problem-solving: Develop and implement internal systems to take advantage of the opportunities as well as address existing work challenges.
• Developing others: Conveys performance expectations for the team, evaluates skill gaps, guides development and fosters development through deployment of initiatives such as training and coaching.

JOB DESCRIPTION

We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.

RESPONSIBILITIES

• Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
• Maintain a positive attitude and calmly respond to customers’ enquiries.
• Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
• Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
• Update customer records accurately on systems and databases including Know Your Customer procedures.
• Take ownership of all customer issues arising. Manage and resolve customer complaints.
• Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
• To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
• Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
• To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA. 
• Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
• Thorough Safaricom product, Services & Systems knowledge.
• Availability and adherence to operational processes and schedules. 

QUALIFICATIONS

• Diploma or Bachelor’s degree from a recognized Institution.
• Minimum of 3 years’ experience working in a customer facing role or a general trade environment
• Excellent understanding of Safaricom products and services (both post and prepaid).
• Excellent understanding of Safaricom data activation processes.
• Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
• Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
• Great service attitude towards customer satisfaction
• Demonstrate ability to handle pressure and perform duties well to completion.
• Demonstrate ability to be a team player, working to achieve own and team targets.
• Computer literacy and Technology Knowledge.
• Proven negotiation skills.
• Excellent collaboration skills & Teamwork.
• Ability to work in Shifts.
• Ability to work in any of the Safaricom Contact Centre locations.

JOB PURPOSE

To support the management in ensuring total security of the hospital premises, property, staff and third parties.

MAIN DUTIES AND RESPONSIBILITIES

• Assist in the implementation of an effective and comprehensive security system for Premier Hospital.
• Ensure professional management of hospital access control with restrictions to defined boundaries for staff and patients.
• Ensure security inspection of all staff, patients and personnel entering the hospital premises, using the provided tools as well as physical searches
• Ensure regular security inspection of the hospital perimeter walls, premises for both the main office as well as parking area.
• To always be alert and pay attention to all matters of security concerns and immediately report any problem to the Operations Manager/ Human Resources Manager and/or management and stakeholders
• Ensure regular security audit of the hospital premises, equipment and all staff
• Ensure corrective action is taken, in liaison with the management in case of any rules and regulations breach or any other sort of anomaly
• Assists in regularly improvising technical knowledge and deployment techniques on effective security measures.
• Ensures proper orientation of all new staff joining the section, equipping the with the basic knowledge in security concerns.
• Ensure proper staffing within the security department and rota preparations for smooth shift coverage (coordinate with the outsourced security firm)
• Oversee all control room operations.
• Ensure proper checking of all documents and maintains records of all vehicles both incoming and outgoing and liaise with the concerned officers if case of any anomaly
• Ensure proper maintenance of records of all personnel, vehicles and staff that enter Premier Hospital premises and immediately report any anomaly detected to the Operations Manager and Human Resource Manager.
• Make daily security reports to the Operations Manager and Human Resource Manager both electronically and manually
• Always have emergency contacts i.e.Police, fire brigade, ambulance, out sourced security firm etc.
• Acts as a link between management, staff and patients in ensuring adherence to the set security measures while at the hospital premises i.e., restrict movement to only designated areas and ensure safety wear use by both staff and non-staff
• Reports to the Human Resource Manager any case concerning staff breach of Premier Hospital security measures
• Performs any other duties that may from time to time.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Diploma/ Degree in the relevant field
• Demonstratable senior security management training
• Good Knowledge of modern security techniques and tools
• Minimum 2 years working experience

KEY JOB REQUIREMENTS

• Agility and honesty
• Excellent customer service skills.
• High level of risk awareness
• Observation skills
• Effective communication skills - listening, oral and written.
• Good interpersonal skills and a team player.
• Problem solving, conflict resolution and crisis management skills.

Job Summary

To provide specialist advice and support in sales, enabling the provision of sound claims assessment expertise.

Job Purpose:

This is a management role requiring the holder to be a mature member of the Treasury function’s customer facing relationship management team. The incumbent should have full knowledge of Treasury products and services and proactively apply the same in the provision of value adding Treasury solutions to customer’s identified needs while also maintaining balanced interaction with the other key areas of Treasury in driving the overall business strategy. The role calls for interaction with colleagues from other functional areas of the Bank primarily corporate Banking, Business Banking, Trade Finance and Retail areas in contributing to the Bank’s overall business strategy. The role holder is required to:

Actively participate as a team member of the Treasury Sales Function.

• To become the preferred point of contact both externally and internally for Treasury sales   activities.
• To become the bridge between the interests of the corporate, merchant and commercial bank, and the marketplace for Treasury products, strategies and structured solutions.

• Exploring and defining the business opportunities in the Treasury sales function.
• Balanced interaction with the other two key Treasury areas to drive forward the functions business strategy.

Key Accountabilities.

• Managing the dealing team responsible for customer Treasury trading activities (including internal customers).
• Trading with customers directly as required.
• Develop close contacts with both the corporate bank relationship managers and customers.
• Promote the expansion and penetration of Treasury business into customers and expand the customer base.
• Meet the various volume profitability targets as set.
• Ensure that Group and BARAF policies and procedures and relevant credit limits are always adhered to.
• To identify personal knowledge gaps and ensure that a self-training and development plan exists.
• Assist in compiling an annual Treasury Sales Business plan and ensure that regular monthly feedback on performance is available.

Skills required to undertake the role;

• Business Awareness.
• Strong ability to manage relationships.
• Ability to work in a dealing room environment.
• Innovative.
• Be able to use own initiative and take decisions with authority and confidence.
• Have a high ethical and moral code.
• Always behave professionally.
• Show effective marketing and influencing skills.
• Be a first-class communicator.

Knowledge & Experience

Essential

• Experience in Treasury Sales.
• 4 years banking experience 2 of which should preferably have been in a Treasury environment.
• A good in-depth knowledge of Treasury products, services and strategies and back-office operations.
• A good general knowledge of other bank products in particular trade and structured trade finance and merchant banking products and structures (including project and structured finance, and tax driven structures)
• Responsibilities for other members of the relationship teams.

Preferred

• Effective trading ability and good track record.
• Sound understanding of bank balance sheet and income statement analysis.
• An understanding of financial risk management strategies and tools
• A working knowledge of capital markets products.

Qualifications;

Essential

• Experience in a service environment.
• Experience handling key corporate customers.
• Customer relationship management
• Working in a team

Additional details of exceptional aspects of the demand of the role;

• A high level of self-direction is expected at this level.
• A total commitment to sales and customer orientation.
• Frequent need to work outside of normal working hours.
• Assisting in the management of customer bank relationships across different business lines.
• Knowledge of other parts of Treasury.
• A sound understanding of the workings of the corporate retail and merchant banking operations.
• A willingness and ability to pro-actively manage customer relationships through on-site visits, presentations and social gathering.

Training

Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role;

• Completion of the ACI dealers’ certificate, necessary on the job experience.

Preferred

• Financial Services degree, graduate degree preferred.
• Basic level ACI certificate