The Latest Jobs in Mombasa

Ref: AA/LVCT/11/2022

JOB PURPOSE

To manage the main reception are and support in administration services.

KEY TASKS AND RESPONSIBILITIES

• Serve as the face of the organization at the front office.
• Manage all incoming and outgoing mails, both physical and electronic and directing them to the appropriate persons in a timely fashion in a timely manner.
• Deal with enquiries and correspondence; routing to the relevant/appropriate member of staff
• Takes lead in identifying any required additional office/program space
• Ensure hospitality is accorded to visitors and partners visiting the office.
• Coordinate all travel arrangements and logistics for the organization – bookings, transportation, etc.
• Ensure that the office space, fixtures and furniture are in good condition and report any anomalies to the head of management or designated supervisor.
• Maintain office machines i.e. the telephone system and the photocopier.
• Provides leadership on provision of administrative support to activities being undertaken in the office including overseeing provision of refreshment, booking and allocation of meeting rooms and work stations for visitors.
• Manage and monitor quality of services by administration contracted vendors ensuring satisfactory and efficient services to the users within the terms of the Service contracts and rates.
• Ensure that the Project has acquired all necessary statutory licenses and that they are valid at all times.
• Manages the Service contracts that supports the office operations functions.
• Ensures the operations are compliant with the laid down standing operating procedures and other underlying policies.
• Maintain adequate and optimal office supplies (kitchen & stationery), ensuring prompt and timely replenishment on a monthly or quarterly basis to avoid any stock outs including maintenance of the issuance and receipts records in the prescribed monitoring records thereof.
• Ensures the office is properly opened and locked up at commencement and close of business of each day respectively.
• Record keeping and filing documents.
• Oversee maintenance of general cleanliness

REQUIREMENTS

• Diploma or Degree in Business Administration, Secretarial studies or a related Course.
• Minimum 2 years’ experience in similar role
• Good Public relations and communication skills.
• Able to listen, be flexible and multi-task.

Method of Application

Interested and qualified candidates are invited to submit their applications and CV along with a cover letter expressing interest and indicating Salary history and expectations to recruitment@lvcthealth.org . The position applied for and reference number should be clearly indicated on the subject line and cover letter. The closing date is  2nd December, 2022

The position

Based in Mombasa, Kenya, the Head of Operation will provide leadership and management of the operational, administrative, and other support functions at the Aga Khan Academy Mombasa.  The incumbent will also be a member of the Senior Leadership Team (SLT) based at the Academy. The role will have a solid reporting to the Head of Academy, and where appropriate will also have a dotted line reporting to the designated person at the Aga Khan Schools (AKS) Head Office. The Head of Operation will also interact and work closely with the other Aga Khan Development Network (AKDN) agencies.

Key Duties and Responsibilities

• The role has a significant strategic element to it and the appointee will be expected to play a leading part in planning and implementation of all existing and future infrastructure plans/projects of the school.
• The post holder will work closely with the Head of Administration, other support service managers and the Senior Leadership Team on all the operations and administrative matters, pertaining to the effective running and management of the Academy, including keeping them abreast of any relevant changes to statutory regulations.

Key Responsibilities:

• Map out, analyse and manage the improvement and streamlining of key Operations processes.
• Lead as the operations expert in automation of required processes.
• Lead in planning and implementing infrastructure plans/projects (current & future) aimed at achieving cost efficiencies.
• Develop and implement operational policies and guidelines to inform operational activities in the School.
• Develop and implement key matrices and benchmarks to measure operating performance, efficiencies, and reporting of key performances measures of all support functions.
• Regularly review and track risks which may affect the financial viability and smooth operation of the Academy.
• Support the Academy in its work to generate revenue, increase enrolments and enhance its market position.

The post holder will oversee the work of the  

Head of Administration

• Ensuring that the catering on campus is fit for purpose with good dietary and financial value.
• Maintaining housekeeping (including laundry) to an appropriately high standard,
• Ensuring that transport facilities are fit for purpose, including the maintenance and safety of all vehicles, and provision of transport as shall from time to time be needed for the conveyance of students and staff.
• Ensuring that security on campus is of the highest quality to ensure the safety of all personnel, students and property.
• Ensuring that the Health and Wellness clinic delivers the highest quality service for the community.

Facilities

• Advises the Head of Academy of any operational matters that may give rise to significant or unbudgeted expenditure at the earliest possible opportunity.
• All open grounds are landscaped, and gardens are maintained effectively.
• Maintenance and repairs operate effectively and ensure all buildings and facilities are maintained at high standards.
  IT
• Ensuring that IT infrastructure and data security is ensured and maintained at the appropriate standard.
• Ensuring that all IT equipment, infrastructure, data and software are up to date and maintained to the highest standards.
• Ensuring that users have access to the IT infrastructure when they are at the campus that meet their needs.

The requirements

Skills and Attributes

• Proactive, sound judgement combined with the highest standards of personal integrity, energy, stamina, enthusiasm and a sense of humour
• Ability to work dynamically and flexibly as part of a leadership team, to show initiative and imagination and the ability to inspire others
• The presence, intellect, tact and credibility to represent the School at all levels and to a variety of audiences, both internal and external
• Vision, creative flair and commercial acumen combined with the ability to operate at a strategic level
• Client focused and target driven
• High levels of discretion and confidentiality
• The ability to manage and prioritise a diverse workload, to meet deadlines, and to work calmly under pressure
• High work standards evidenced by a consistently thorough detailed and organised approach.

Qualifications and experience

• Proven experience as Head of Operations or equivalent position.
• A degree in Business Administration, Project Management, or relevant field. 
• Experience in an educational setting, preferably with a residential programme.
• Highly literate and numerate, excellent in the use of IT for analysis of data.
• Experience in financial management relating to operations.
• Experience in the development of operational systems.

The position

Based in Mombasa, Kenya, the Head of Finance will provide leadership and management of the financial functions, procurement and work closely with the other support functions to ensure efficiency in operation.  The incumbent will also be a member of the Senior Leadership Team based at the Academy. The role will have a solid reporting to the Head of Academy, and where appropriate will also have a dotted line reporting to CFO AKES, Kenya or his/her designated person. The Head of Finance, in addition to the Aga Khan Schools, will also interact and work closely with the other Aga Khan Development Network (AKDN) agencies.

Key Duties and Responsibilities

• Work closely with the Head of Academy, and other Senior Managers on all financial and operations related matters, pertaining to the effective running and management, including keeping them abreast of any relevant changes to statutory and financial regulations.
• Manage financial policies, processes, systems and controls to ensure the integrity of the data and reporting as well as adherence to best practices. Develop new policies as and where needed and review and improve the current ones to ensure they are current and are providing the best guidance and controls.
• Oversee and effectively manage the financial operations of the donor funded projects.
• Manage the accounting system and ensure timely monthly and annual closing and financial reporting.
• Lead and manage collaborative annual budget process under the guidance of Head of Academy and the CFO AKES, Kenya or his/her designated person and ensuring input from the other Senior Leadership and Heads of Departments.
• Bear full responsibility and accountability for managing and achieving targets related to the financial performance including revenue targets, cash flow, lender compliance, insurable risks, internal controls and timely completion of statutory and non-statutory audits.
• Oversee the procurement and stores functions and provide support to the other departments of the school/s as and where needed to ensure effectiveness and efficiency of operation.
• Assist in developing and implement operational policies and procedures to maintain a safe working environment.
• Develop and implement key matrices and benchmarks to measure operating performance, efficiencies, and reporting of key performances measures of all support functions.
• Research, negotiate, manage, and evaluate all procurement services and assist in developing a strong culture of service within all support functions.

The requirements

The ideal candidate will have the following:

• A degree in Business, Finance or Accounting or a comparable professional qualification with a minimum of 7 years of experience, of which 5 years must be in the management and leadership role of a Head of Finance & Administration or General Manager of an operating unit. 
• Experience in an educational setting, preferably with a residential programme
• An understanding of ‘Not for Profit’ business practices and governance.
• Track record in use and management of a computerised accounting and management system.
• Good oral and written English communication skills.
• Strong leadership skills with a proven record of developing local capacity.
• A strong work ethic, with attention to details while retaining a flexible approach to problem solving.
• Highly organised, resilient, able to set priorities and keep to deadlines.
• A high level of integrity to handle fiscal responsibilities and confidential information.
• Ability to work effectively in a matrix environment and multinational and multicultural settings.
• Strong interpersonal skills with ability to interact with wide range of stakeholders and a proven track record of building and sustaining relationships.

Key Responsibilities:

•  Responsible for planning, budgeting, implementation, and monitoring of the program in line with organizational and donors' guidelines, policy, and procedures and writing donor reports.
•  Follow-up, monitor and supervise the implementation of program activities based on the work plan, spending plan and ensure the proper utilization and tracking of budgets and resources/materials allocated to the project.
•  Provide a close accompaniment to adolescents participating in the program and their families, to ensure their buy-in and address their concerns in a timely manner.
•  Undertake and ensure situational assessments, data collection, compiling and analyzing as per the required standard.
•  Responsible for the implementation and follow-up of child protection activities and programs including development/update of relevant strategies, standard operations and procedures and referral pathways, case management mechanisms, psychosocial support interventions and community-based support for at-risk children including unaccompanied/separated children and adolescents.
•  Ensure that there is a functioning child protection coordination mechanism/platform in project areas that addresses the needs of child survivors and at-risk children.
•  Support program staff in the design and implementation of effective community mobilization and awareness raising strategies.
•  Maintain standard, design, and undertake diversified psychosocial support activities at child friendly spaces.
•  Strengthen protection mechanisms through mobilizing and involving the community in reducing risks.
•  Work with the community and caregivers/parents through undertaking a positive parenting skill and ensure a positive parents and child communication skills.
•  Prepare quality reports of project activities, and communication products highlighting programmatic results, on a regular basis and share with relevant actors.
•  Develop and maintain skillful and effective communication and working relationships with relevant partners including children, families, community leaders, government stakeholders and other implementing partners.
•  Represent the program in all partner meetings and communicate the outcomes
•  Interact with Government and other partners, NGOs, UN and bilateral agencies in the different stages of CP project implementation and follow up on agreed points.
•  Other duties that are broadly in line with the above responsibilities as assigned to him/ her.

Requirements:

•  Bachelor's degree in Sociology, Psychology, Social Work, Community Development, Peacebuilding or other related fields of social science studies.
•  Minimum 3 years' experience in implementing child protection projects and clear understanding of child protection technical areas such as case management.
•  Experience organizing and facilitating training on key child protection topics for a range of target groups.
•  Good understanding of Child Protection program approaches and practices.
•  Experience in community mobilization and conducting outreach activities.
•  Strong and proven ability in report writing, in English.
•  Proficiency with Microsoft Office Suite, as well as social media platforms.
•  Excellent interpersonal skills, presentation, and effective communication with a variety of stakeholders.
•  Ability to maintain professionalism, creativity, and enthusiasm while working in a fast-paced, multi-cultural environment with minimal supervision.
•  Cultural sensitivity and strong interest in dialogue, peace building and conflict transformation.

Responsibilities

• Collections of clients Loading instructions and Delivery orders from auction brokers or Private Releases.
• Preparation of internal Loading instructions as guided by clients Instructions.
• Sample and Sampling operations as guided by eatta rules and regulations.
• Send and updating Tea Arrival Advice to Clients and Brokers upon tea receipts as per Eatta requirement.
• Custodian of all warehouse documents and filing.e.g Sample Request, Overtime Request, Shippping Instructions e.t.c
• Conduct in any physical stock taking as directed by the warehouse supervisor or any other management within the Organization.
• Overtime Data collection on transport for invoicing.
• Data capture on Material Usage e.g pallets, straps, Fumigation, Piece rate labor , gunny bags, Poly bags e.t,c. for invoicing  to clients.
• Coordinator of health and safety team as guided by Organization health and safety Team policy.

Requirements

• Should have a minimum of 3 years relevant working experience in a similar industry
• Strong experience in the 'tea' market is required.
• Certificate in East Africa freight forwarding practicing Certificate from KESRA.
• Proficient in ERP system and integrated stock management system.
• Analytical and problem-solving skills.
• Excellent communication skills and time management skills.
• Ability to network and negotiate.
• Good Microsoft Office skills.

Responsibilities

• Allocation of teas as guided by clients’ instructions.
• Preparation and Validation of daily stock movements (DSM) or weekly, monthly, quarterly as directed by clients, management or auditors/Finance as guided by the organizations.
• Preparation Daily, Weekly, Monthly and Yearly stock Position as directed by Warehouse Management or Clients.
• Conduct in any physical stock taking as directed by the warehouse supervisor or any other management within the Organization.
• Coordinator of health and safety policies as guided by Organization health and safety Team policy.
• Track shipments and address any delays
• Keep updated inventory records (including daily shipments)

Requirements

• Experience of not Less Than 5 Years.
• Proven work experience as a Stock Controller, Inventory Manager or similar role
• Diploma in International Freight Management (Bandari College).
• Proficient in ERP system and integrated stock management system.
• Good understanding of supply chain procedures
• Excellent organization skills
• Good communication and negotiation abilities

Closing: 29 Nov, 2022

Job Summary

• Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
• The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

Job Description

Main accountabilities and approximate time split.

Relationship Management and Cross-Sell 85%

•  Be the first point of contact for customers in the portfolio
•  Drive any required communication to customers in the portfolio
•  Proactively target and recruit clients, through referrals from existing customer portfolios
•  Proactively engage customers in existing portfolios to onboard close family members as part the family banking strategy
•  Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
•  Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
•  Ensure the customer portfolio meets CLM Engaged measures ¡V account funding, digital usage and product holding
•  Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
•  Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
•  Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients¡¦ ongoing financial needs and cross-sale of required solutions.
•  Actively drive cross-sale targets for the portfolio across product lines ¡V Assets, Liabilities, FX etc.
•  Proactive engagement of required business specialists to support the fulfillment of customer needs
•  Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
•  Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

Business Management 15%

•  Ensure that targeted level of business results (i.e. income, balance sheet, costs, client satisfaction and client recruitment) for jobholder¡¦s own portfolio are maintained
•  Review portfolio on a regular basis recommending clients
•  Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Risk and Controls

•  Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
• Technical skills / Competencies
•  People Management
•  Communication and Presentation
•  Business awareness
•  Business management
•  Performance management
•  Resource management
•  Relationship management
•  Team building
•  P C skills
•  Planning

Knowledge, Expertise and Experience

•  In-depth knowledge of the full range of Barclays Africa retail product set and services and an overview of corporate and small business services
•  In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
•  Detailed understanding of the retail network business processes and operating procedures.
•  Thorough knowledge of operating instructions and audit requirements.
•  Good understanding of Absa Africa risk policy
•  Awareness of Absa Africa retail strategy, operating structures and interfaces
•  Knowledge of Absa Africa people policy and procedures
•  Understanding of the local competitor market.
•  Team leader experience

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Closing: 23, Nov, 2022

The position

The Aga Khan Academy, Mombasa is currently recruiting a  University Counsellor to add capacity to support our students to access places and scholarships at top universities in North America, Canada, the Middle East, and Europe. The successful candidate will support students with university applications and provide guidance on courses and possible scholarships available to them.

Roles & Responsibilities

• Work with students in preparing their university applications including navigating financial aid and scholarship opportunities.
• Coordinate with students for SAT/ACT testing preparation.
• Network with universities campuses to establish and maintain mutually beneficial relationships with university admission staffs.
• Educate families about universities admissions and financial aid/scholarship and identify appropriate university options.
• Work with the Director of University Counselling to gather data for the website and press release.
• Provide periodic reports on university applications and decisions to date

The requirements

• Bachelor’s degree, minimum 3 years’ experience in college admissions or high school Counselling.
• Strong oral and written communication skill.
• She/he should have a strong knowledge and understanding of UCAS and College Board and of the IB Diploma Programme.
• International Experience knowledge of US, Canada, UK, Australia & Europe universities application procedures.
• Experience with SAT preparations.

Roles & Responsibilities

Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

• First degree in any field from a recognized university.
• Preferably have a second degree or relevant professional certification (as an added advantage).
• Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Achieve sales targets as set forth in the sales projections.
• Manage time and expectations on the field daily.
• Manage your sales funnel by reaching out to potential clients and maintaining relationships in a very organized manner.
• Ensure sales are conducted in accordance with documented processes and procedures
• Ensure to only sell to customers that are able to pay for the products during the loan period.
• Coordinate customer installations, while maintaining the agreed SLA.
• Manage use of Ilara Healths assets and vigilantly contain selling costs.
• Drive the implementation of the after sales process by ensuring that the customers are aware, trained and performing in accordance with it.
• Ensure proper documentation and handling of the administrative work involved in the on-boarding of new facilities.
• Collaborate with the Head of Sales in planning & implementing training programs for facilities.

Who You Are

• B2B sales experience in Mombasa.
• Adaptable & comfortable in a complicated and constantly evolving business environment. Fast learner. Willing to contribute in areas beyond formal job description
• Strong communications & highly organized and structured individuals.
• Strong analytical skills.
• Willingness to work a variety of hours as the business demands, including occasionally late nights & weekends.
• Familiarity with office applications (especially Excel) as well as Google Drive, Google Forms, Skype etc
• Linguistic capabilities: Swahili, and English

As Head of Channel - Mombasa you will play a key role in the development of KOKO Networks in the Coastal region, serve our customer base of >50,000, manage our robust retail network and drive the acquisition of customers through our Agents, Customer Sales Team and activation efforts. You will need to achieve targets related to building and expanding our Agent Network and growing our customer base. As such you will be a key contributor to KOKO Networks’ journey towards 1,000,000 cooker customers in Kenya.

What You Will Do

• Oversee core sales channels including Agent Network and Customer Sales Team
• Manage the relationship with both internal and external stakeholders
• Define priorities and track key performance indicators for all staff within the Commercial team in line with the overall commercial strategy
• Refine our operating model and strategy for the coastal market ensuring optimal alignment with the overall Commercial strategy
• As the Coastal Market expert you will be tasked to advise on modifying and defining the processes to suit business needs
• Build, train, manage and mentor a team of Sales Managers, Team Leaders and a network of over 30+ Sales Agents
• Ensure efficient management of budget
• Produce analytical reports for the Management team on the performance of the commercial team, key sales trends in the market and customer feedback

What You Will Bring to KOKO

• University degree in a related field, with postgraduate degrees preferred
• 15+ years of professional experience, with 10+ years of experience in sales management and leadership ideally in FMCG, Telco
• Strong understanding of the business & cultural context in Mombasa
• Demonstrated success designing and implementing sales strategies across urban areas
• Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
• Unquestionable integrity