The Jitu.com
14 days ago
10/08/2024
11/07/2024
Customer Service Associate
NyeriKE
Key Responsibilities:As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execu...
Key Responsibilities:
As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execution. Specific responsibilities include:
- Assisting with collecting customer requests and data
- Attending customer phone calls and handling application requests
- Responding to user emails, web support requests, and escalating to technical engineers as necessary
- Conducting basic troubleshooting using questionnaires to determine the level of support needed
- Creating and managing support tickets for Level 1 support issues
- Providing product information to clients
- Working directly with clients and the Project Lead to ensure deliverables are within scope and budget
- Making recommendations for new processes and procedures to improve efficiency
- Analyzing and documenting training materials for new hires
Key Competencies / Skills:
- Proven experience in customer service and relationship building
- Ability to analyze and interpret data with attention to detail
- Eagerness to learn new technologies and apply them effectively
- Proficiency in both written and verbal English for communication with internal and external clients
- Dynamic, emotionally intelligent, and capable of prioritizing and organizing work effectively
- Strong planning and organizational skills
Required Qualifications & Experience:
- Bachelor’s degree in IT or a business-related
- Proficiency in Microsoft Office Suite products (Word, Excel)
- Ability to develop project plans and deliverables on time
- Applicable IT skills, including troubleshooting and support ticket management
NyeriKE
Bachelor
Customer Service