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We are looking for a Director for our Impact & Market Shaping (IMS) department, which generates evidence for how remote temperature monitoring (RTM) and internet of things (IoT) technology leads to better equipment management in healthcare systems. The learnings generated by the IMS Department inform the development of our technology and service models, and help to shape the market for healthcare equipment and data systems around the globe.

The ideal candidate for this role is a strong advocate and analytical thinker who is excited to forge a path for technology and data to positively impact health systems. Sitting on the Leadership Team, this candidate will need to be a problem solver and cross functional collaborator who is energized by working with diverse teams to tackle complex problems and will champion the needs of health systems within a technology company. If you are a leader who is excited about generating learnings and user-driven insights within a complex health system, and testing new models that catalyze use of data within Ministries, this role may be for you!

This role will report directly to the CEO and is fully remote. Some international travel will be required.

Your Responsibilities

• Lead the process of setting the evidence, learning & design scopes of work for Nexleaf. The Director will pull together the input from the IMS team, product, business office, as well as international stakeholders to identify and implement the most important research and learning initiatives.
• Oversee designing, pilot testing, and prototyping models for data training and engagement in collaboration with other teams at Nexleaf, creating systems for effective use of data and technology adoption among MoH customers
• Oversee proposal development. Work with Vaccine and Medical Equipment Program teams, and Research & Data team to design pilots, research projects, and evaluations to generate needed evidence.
• Oversee communications and advocacy. Lead team members to effectively communicate evidence and to develop resources and technical content that can be disseminated via our regional partnerships to support the use of all data products. Leverage Nexleaf’s data in order to publish reports and inform global stakeholders on the state of health systems today
• Department budgeting and fundraising. Work with Strategic Partnerships & Engagement team as well as Program Managers to identify funding opportunities that match identified proposal concepts and evidence generation needs, and submit grant proposals. Work with the Finance Manager to oversee Department budget allocations, expenditures, and identify fundraising needs.
• Lead a global department of ~10 team members comprising project/program managers and data specialists. Ensure smooth execution of projects through effective delegation and allocation of responsibilities, team leadership and mentorship, enabling needed training and skills development. Provide mentorship and leadership to the team to elevate the quality of insights gained from our projects and learning opportunities.
• Represent Impact & Market Shaping on Nexleaf’s Leadership Team, serving as a link between the global health sector and our technology business. Bring a big picture understanding of health systems and identify where Nexleaf’s technology and data solutions can have the greatest impact.
• Contribute to Nexleaf’s overall strategic business and organizational development. Interface with Directors and leadership of Product & Innovation and Business Office to ensure coordination of shared goals and effective feedback loops between field evidence, product development, and customer service delivery.
• Develop and strengthen strategic partnerships with the aim of shaping the market for high quality data and effective health systems management. Serve as thought leader among partners and global health sector, using Nexleaf’s learnings to advocate for systems change.

Outcomes that this position will own:

• A portfolio of case studies, reports, presentations, workshops, and other communication products sharing the insights and learnings from Nexleaf’s experiences implementing health equipment monitoring technology worldwide
• A pipeline of research and learning initiatives providing robust impact measurement, insights, and evidence from our activities
• Strong relationships with global health sector actors who are invested in learning with us
• A strong culture of data within Nexleaf, lead by a motivated and collaborative IMS team

Requirements

• 10+ years experience in global public health and/or international development, including:
• Experience working with Ministries of Health or similar government agencies in LMICs.
• Experience in technology adoption program design & implementation, research, and/or evaluation
• Experience interfacing with high level global development agencies and funders
• Demonstrated experience leading research and evaluation activities, including both project design and end communications
• Systems thinker with an ability to also leverage individual user-driven insights.
• Demonstrated experience translating data into powerfully communicated insights
• Exceptional leadership qualities and experience mentoring distributed teams from diverse backgrounds.
• Experience with proposal development, grants management and non-profit funder reporting
• Experience working cross-functionally across different sectors. Nexleaf is a multi-faceted organization that requires the ability to translate and find coordinated ways of working between the NGO and technology industries
• Exceptional communication and analytical skills
• Interest and passion for innovative applications of technology in global public health

Role Profile

We are looking for an experienced Senior Product Manager (SPM) to own a line of products from discovery to execution and rally a remote cross-functional team to deliver them and iterate until the user and business outcomes are met.

As SPM you will need to innovate on behalf of your stakeholders, based on a deep understanding of users’ pain points as well as business needs and priorities. You will also develop metrics to measure and effectively manage the deployment of solutions that optimize various customer-facing apps.

To be successful in this role you will need to be a great communicator, innovator, influencer and an analytical problem solver. You will need to think and act fast, deal with ambiguity and be able to develop ideas into scalable products that work on a Pan-African scale. You will provide the relevant guidance to the teams delivering the requirements and communicate progress efficiently to the leadership team.

This is a rare opportunity to impact not just the future of Kyosk, but the future of digital service delivery across Africa.

 Key Responsibilities:

• Strategic alignment: Contribute to and define the vision, roadmap, and strategy of market apps and tools, and the different stakeholders they transact and interact with.
• Product Discovery: Collect, organize and prioritize product enhancements for maximum business/user impact. Define what needs to be built in line with the company’s objectives and product strategy for multiple products by ensuring product/market fit.
• Market Analysis: Assess the product landscape as related to new software needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization
• Scope Definition: Collaborate with Engineering to discuss scope trade-offs, and agree on specific timelines for functional solutions within your product space. Help to champion and model an agile approach to product design and management.
• User Experience enhancement: As the primary owner of the User Experience on the team, translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences.
• Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric.
• Reporting: Review and report on your team’s key success metrics. Monitor the product and team performance and keep stakeholders updated on progress and escalate any risks to delivery.
• Documentation: Occasionally create support and training documents for users. Produce and prioritize product backlogs and other relevant project documentation, using the team tools provided.

Minimum Requirements & Key Skills

Required:

• Bachelor's degree in Computer Science, Engineering or related technical degree. At least 7 years experience as a Product Manager within a technical environment, with a focus on building and delivering customer-centric solutions;
• Communication - Excellent communication and presentation skills -- to motivate, influence and lead a cross-functional team toward a goal, while also getting buy-in from others (whether that be someone on another team or an exec). Prepare and deliver various product portfolio-related presentations, both internally and externally. 
• Team Management - Define responsibilities within a team environment and stakeholders. Ability to provide product leadership within squads and team members. Act as a senior point of contact between the product, business and engineering leadership, communicating their needs to the team and vice versa.
• Ownership - Must take on tasks and workstreams with full ownership to execution. Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
• Collaboration - Demonstrated experience creating product plans and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization. Internally, you’ve closely worked with Engineering, Design and Data/Data Science using an Agile methodology and development sprints.
• Time management -- distinguish between urgent and important, and know how to prioritize and plan your time. A desire for continuous improvement and the ability to work under pressure and with tight timelines. Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources
• User understanding -- to empathize, listen, and co-create with the end customer and solve an existing pain point or identify new pain points. You have an eye for good design and user experience.
• Work Ethic -- genuine care for the product and willingness to go to any necessary length to ensure its success;

Desired: 

• Empathy for, and experience in working with people in lower socio-economic segments.  
• Experience in a high-growth startup environment with an emphasis on speed.
• Previous experience with toolsets - Jira, Confluence and Productboard 

What We’re Looking For

Reporting to the CEO, the COO will be her second-in-command and a critical member of our leadership team. The ideal candidate has a track record of leading diverse business teams and scaling business operations in low- and middle-income countries, as well as leading through and bringing structure to ambiguity. It is essential that s/he demonstrate excellent management skills, business acumen, and an ability to marry the growth of a sustainable business with impact.

As our first COO, you must be willing to roll up your sleeves, build and implement teams, structures and processes, and bring best practices to all areas of our core business. You will be responsible for leading our efforts to strengthen our culture, communication, decision making, and engagement across the organization. This is especially important given that we are a globally distributed and remote organization.

This is a remote role, and entails global travel.

Your High-Level Responsibilities

• Scale a people-centric, sustainable & high-impact business that goes beyond customer satisfaction to support countries’ to leverage data to strengthen healthcare delivery
• Increase adoption of our solutions by identifying and addressing barriers to scale, including shaping market and regulatory conditions to reduce the friction to acquire, use, and drive tangible impact with our solutions
• Drive growth and sustainability via new sales, customer retention, and renewals; while also improving gross product margins
• Analyze and improve Nexleaf’s business model, operating rhythms, and processes
• Attract, retain, and develop our talented, globally distributed, and diverse team members
• Build an integrated organization with cross-functional collaboration, communication, and strong engagement.
• Guide the leadership team to operate as a cohesive unit and to make smart, well-informed decisions, and excel as people leaders
• Support leaders to ensure we are tracking the appropriate metrics and setting the right goals, bringing performance visibility into all levels
• Lead, empower, and develop the leaders of Customer, Impact & Market Shaping, Finance & Administration, People, and Operations, ensuring we have the right people in the right roles to maximize the contributions and impact of their teams.

This is however an incomplete list. Ultimately, you will constantly evolve your role in order to refine and improve the business in the way that is most needed to maximize financial sustainability and impact.

Requirements

Why we’ll hire you:

• Have 10+ years of hands-on operations and leadership experience in a small to medium organization (less than 200 people), with a track record of growing teams and integrating functions, including sales, customer success, finance, HR, and administration.
• Are an extreme self-starter with the ability to operate in highly ambiguous contexts and to bring structure to novel situations.
• Encourage autonomy through shared context (over delegation), influence (over authority), and decision making at the edges.
• Believe that the best path for feedback is direct, regular, and omni-directional.
• Leverage data to drive decision making, and can make difficult tradeoffs, even with incomplete information.
• Are an expert facilitator, and enjoy coaching teams to work through hard decisions
• Have delivered solutions to government agencies in low- and middle-income countries in Africa and/or Asia.
• Have experience with manufacturing and supply chain operations

POSITION SUMMARY:

HIAS seeks an Emergency Mental Health & Psychosocial Support (MHPSS) Specialist to lead emergency initiatives globally, working closely with the MHPSS and Emergency teams. The Emergency MHPSS Specialist will be responsible for implementing and managing the technical components of an MHPSS response in emergency settings.

The Emergency MHPSS Specialist will report to the Director, Resilience Programs, and will coordinate closely with the Emergency team. During deployment, this role will report directly to the Emergency Team Lead on the ground, or, in situations in which there is no Emergency Team Lead but there is an existing HIAS country office, the Emergency MHPSS Specialist will report into the HIAS Country Director (or their designated manager). The Emergency MHPSS Specialist will also work closely with relevant Technical Directors, the Strategy & Measurement department, the Global Public Affairs division and/or other HIAS departments or divisions relevant to their area of expertise.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin). This position can also be based in the LAC or Africa & Eurasia regions in countries where HIAS has existing operations. (Colombia, Ecuador, Peru, Mexico, Venezuela, Guyana, Aruba, Costa Rica, Panama, Israel, Belgium, Poland, Romania, Moldova, Ukraine, Austria, Spain, Greece, Chad or Kenya)

ESSENTIAL FUNCTIONS:

• Deploys and actively leads the delivery of emergency MHPSS services (where necessary) and provides technical support in the delivery of emergency MHPSS services, including guidance on planning, implementation, monitoring & evaluation and reporting of MHPSS activities; ensures response activities are consistent with HIAS’ strategies and internationally accepted standards of practice (e.g. IASC Guidelines, Minimum Standards, HIAS MHPSS strategy, etc.).
• Provides technical oversight to develop and operationalize emergency components of HIAS’ MHPSS strategy, including mainstreaming and standalone MHPSS emergency response activities.
• Contextualizes MHPSS emergency response activities (based on technical expertise and observations on the ground) to ensure delivery of quality and appropriate interventions.
• Develops MHPSS emergency response strategy in close coordination with HIAS’ MHPSS colleagues and the Emergency Department.
• Provides technical guidance for a MHPSS rapid needs assessment/situational analysis among the affected population(s) in coordination with HIAS’ MHPSS colleagues, the Emergency Department, the Strategy & Measurement teams and other relevant colleagues at the country office level; where possible, develops an integrated rapid needs assessment with other technical colleagues (Gender & GBV, Economic Inclusion, Legal Rights).
• Produces and shares summary of findings from rapid needs assessment to guide MHPSS programmatic response and implementation.
• Provides technical assistance in developing a coherent emergency response plan on MHPSS, and contributes to integrating this plan into the overall approach for all sectors; develops an emergency plan of action with budget and recommendations to support programming (in close coordination with the Emergency team and other colleagues on the ground).
• Ensures that HIAS’ actions are part of a coordinated response with partner agencies and CBOs; works to improve interagency coordination, sharing of information and promotion of MHPSS guidelines and best practices.
• Advocates for the importance of integrating MHPSS and global protection minimum standards in multisectoral settings.
• Where MHPSS response implementation will be conducted through partners, supports the Team Lead and/or existing HIAS country office to assess, identify and select implementing partners with demonstrated technical capacity to deliver quality emergency programming.
• Liaises and collaborates with existing formal and informal community leaders and service providers, government structures, local authorities and CBOs/NGOs in organizing joint MHPSS work.
• Ensures implementation in accordance with IASC and Sphere standards and in close coordination with HIAS’ Technical Directors and the Emergency Department; contributes to monitoring and reporting of emergency activities.
• Represents HIAS in relevant coordination groups and clusters as requested, and coordinates closely with implementing partners, other international NGO’s, UN agencies, host government, bilateral and multilateral donors, and other principle stakeholders.
• Where appropriate, provides timely and accurate information to the Global Public Affairs team in support of communications, media and advocacy efforts around the humanitarian emergency; this will include ensuring that all information, publicity and fundraising material recognizes and respects the dignity of those affected by disasters or emergencies.

QUALIFICATIONS & REQUIREMENTS:

• Graduate degree in psychology, social work or related field preferred.
• 3-5 years of experience in emergency/humanitarian MHPSS work, of which at least 2 years must be in the field in complex, challenging and/or insecure environments.
• English fluency required; Spanish fluency preferred.
• Dynamic individual with a proven ability to achieve results in a demanding, fast-paced and often insecure environment.
• Demonstrated experience in a technical and/or management-level role in field-level emergency programming.
• Demonstrated experience in implementation of multi-sectoral response to MHPSS, including (but not limited to) GBV, child protection, legal response and economic inclusion.
• Knowledge/experience of mental health considerations and best practices related to the treatment for individuals impacted by displacement, conflict, torture, gender-based violence and other human rights violations.
• In depth understanding and practical experience with IASC MHPSS guidelines, in addition to other MHPSS global guidelines and best practices.
• Clear career trajectory reflecting a deep level of emergency technical expertise within their specific specialty area, including knowledge and understanding of the latest standards and best practices among international humanitarian and emergency actors.
• Demonstrated ability to train staff and implementing partners on MHPSS, including excellent communication and presentation skills.
• Demonstrated capacity and experience in conducting field-level assessments and developing assessment tools, e.g. questionnaires, focus group discussions, etc.
• Excellent interpersonal, written and oral communication skills, including the ability to regularly communicate with, motivate and support field-based staff, as well as effectively communicate key program achievements and operational challenges.
• Willingness to travel on short notice (1-2 weeks) to complex operating environments with limited services and possibly relocate for up to three months.
• Ability to work well with others and rapidly adapt to new countries/contexts.
• Flexibility to work in challenging environments and with high workloads, potentially with limited mobility.
• Excellent organizational and problem-solving skills required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

How to apply

https://hias.hrmdirect.com/employment/job-opening.php?req=2267112&&cust_sort1=-1/&&nohd#job