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The Eldoret Capacity Strengthening Officer plays a key role in supporting the Kenya Primary Literacy Program (KPLP) by providing technical assistance and capacity building to grantee youth organizations within the region engaged in reading remediation and family-centered educational activities. By enhancing these organizations' structural and functional capabilities, the officer ensures they are not only equipped to deliver on immediate project goals but are also positioned for long-term sustainability and effectiveness. The role requires a dynamic approach to fostering organizational resilience, enabling community-led solutions, and enhancing educational outcomes through innovative and scalable interventions. This officer's efforts will directly contribute to the KPLP’s broader objectives of building more inclusive, accountable, and resilient education systems within Eldoret.

This is a full-time position based in Eldoret, Kenya and relocation costs will not be provided. The position reports to the Regional Education Advisor and works closely with the Grants and Partnerships Manager and Family and Community Participation Advisor.

Qualifications

Primary responsibilities include, but are not limited to:

• Develop/update the KPLP Youth Led Organizations (YLO) Organization Development/Technical Capacity Strengthening strategy.
• Identify, develop and obtain YLO input in the capacity building materials to address needs and context of each YLO.
• Collaborate with regional and national team members to develop and implement training programs and workshops with grantee YLO focused on both organizational and technical capacity strengthening.
• Mentor YLOs to participate and present in cross-partner regional and national learning workshops including arranging logistics, travel and budget management for the workshops.
• Facilitate the sharing of best practices and lessons learned among grantee organizations and other stakeholders, networking, advocacy and effective communication with stakeholders that can support the YLOs sustainability efforts.
• Tailor development and delivery of capacity strengthening activities to needs and context of each grantee organization.
• Conduct regular field visits to assess the progress of grantee organizations and provide on-site support and guidance.
• Develop a monitoring and reporting system including templates for use in checking progress of implementation of the approved capacity building plans on a quarterly basis.
• Coordinate with the Regional Education Advisor and other team members a timely and effective implementation of project activities.
• Maintain accurate records and documentation of capacity-building activities and outcomes.

Education:

• Bachelor’s degree in education, organizational development, management or business, community development, or related field.

Skills and Experience:

• Five to six (5-6) years of directly relevant experience required.
• Proven experience in organizational and technical capacity building and technical assistance within the education, youth development, or related sector, preferably with community-based or youth organizations.
• Demonstrated ability to develop and deliver effective training programs and workshops.
• Knowledge of the local education landscape and challenges in the designated region.
• Prior experience working on USAID-funded projects preferred.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Good report writing skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Effective oral and written communication skills in English.

Key Responsibilities:

Strategic Leadership and management

• Responsible for the overall planning, implementation and management of the programs and projects as well as the achievement of the goals and objectives of the program in a timely and cost-effective manner.
• Foster a conducive environment for spiritual and professional development of staff through coaching, mentoring and on-the-job training.
• Work with Operations Director to ensure high and effective performance management that leads to engaged and motivated staff at regional and program/project levels.
• Ensure integration of all programming aspects (Transformation Development, Humanitarian and Emergency Affairs, and Advocacy) in programs and projects for effective achievement of the organization’s strategic priorities.
• Ensure operationalization of risk management, including the implementation and maintenance of core security requirements.
• Provide leadership in branding and profiling the organisation amongst key stakeholdres and clear performance targets of the same for the  cluster and program and project managers.
• Contribute to the development of strategy, technical Programmes, directions and key priorities of WV operations (short, medium and long term).
• Guide the Region in identifying opportunities for new programs and ensuring smooth transitioning of phasing out programs.
• In partnership with the finance unit ensure that planning and budgeting of programs/project funding, expenditures and process is aligned and operating smoothly.
• Ensure adherence to internal controls and donor requirements
• Ensure strong communication and coordination with all teams technical and operations to effectively achieve program objectives.
• Lead the planning of program activities and set high quality performance targets ensuring adherence to technical standards, World Vision (WV) regulations, best practices and donor guidelines/agreed commitments.
• Actively Engage in the HEA cluster meetings for coordinated Emergency response
• Actively participate in the WVK Senior Management Team meetings and any other working committees as may be appointed.

Strategic Engagement and Resource development

• Represent the program and World Vision to donors, Government of Kenya, UN agencies, implementing, technical partners and other appropriate bodies in the region.
• Ensure effective liaison with local government officials, local communities, donor representatives and other stakeholders as appropriate
• Constantly look for more effective and efficient implementation and opportunities to increase impact in collaboration with like-minded partners.
• Participate in county level coalitions on specific advocacy issues.
• Ensure WV representation by Cluster/Area managers at County level is highly profiled.
• Engage in strategic engagements at Cluster/Area Programmes, County levels and Regional blocks.
• Develop new strategic MoUs for partnerships with CSOs, Church, Para-Church and other Faith groups, corporate donors/private partners and GoK at the Regional levels.
• Participate in National and County budget and policy influencing forums
• Facilitate assesment of growth areas for inclusion in the development of the NO growth plan based on the assessment reports. This provides the basis of identifying new project/ program areas.
• Local resource mobilization through engagements with county governments and Public private partner organizations
• Lead documentation for non sponsorship fundraising and other engagements to grow resource for impact.
• Lead field level contribution to the resource development working closely with Resource Acquisition department.

Monitoring, Reporting & Accountability

• Establish and maintain effective program reporting, evaluation, and communication systems.
• Submit timely accurate and quality reports that meet support office and donor requirements
• Document and disseminate program best practices, lessons learnt and success stories; capturing program impact.
• Oversee program evaluations working to ensure consultants are providing quality products
• Ensure timely and appropriate budget utilization and put in place immediate measures to address all variances so as to have an acceptable Field Finance Reports (FFR)
• Ensure that all Cluster managers/Area Programmes and projects achieve acceptable Risk Based Integrated Audit results by implementing interventions in accordance with established norms and policies.
• Ensure Cluster Managers /Area Programme Managers, Grant Project Managers set up, utilize and maintain effective complaints and feedback mechanisms to ensure stakeholders’ concerns are addressed.
• Ensure programs/project, sponsorship indicator and budget performance is within acceptable threshold
• Coordinate quality and timely reporting that meets set internal and donor expectations
• Provide guidance on utilization and maintenance of an effective complaints and feedback mechanisms to ensure stakeholders’ concerns are addressed
• Coordinate capacity building initiatives for service delivery.

Program Quality & Integration

• Build team unity through good collaboration. In particular build strong and working teams across sponsorship, grants and Disaster Management teams.
•  Support clear matrix relationships for Technical oversight and quality implementation.
• Ensure integration between projects and programs is made a priority at all levels within the region.
• Ensure teams are meeting the highest quality standards of grant management & compliance.
• Identify and Support innovations and new initiatives in order to improve program quality and impact (enabling organizational learning and reflection).
• Disseminate internal policies and ensure compliance is upheld

Other

• Any other duties as assigned by supervisor or designee from time to time

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

• Master’s degree in social sciences, social work, management, business administration, or a related field
• 8 years of demonstrated experience in external engagement, partnership building, especially with government representatives, donors, the private sector, and local community organizations.
• 5 years of senior role leading multiple grants and program of significant dollar value.
• Experience in multiple donor funded (bilateral, multilaterals and private sector) grants in development and emergency context
• Proven ability to manage and integrate teams of professionals around common goals
• Ability to multi-task and efficiently manage multiple competing priorities.
• Ability to maintain poise and professionalism under pressure
• Past experience of working with large grants and knowledge of donors, financial rules and regulations at a senior level.
• Experience in developing program work-plans, budgets, managing implementation, staff and short-term technical assistance.
• Excellent performance track record
• Experience in integrating teams of professionals around common goals and motivating through visionary leadership.
• Demonstrated ability to deliver results and meet all donor deliverables.
• Ability to mentor and motivate staff
• Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to support the various political entities in Kenya

Key Responsibilities

• RM is responsible for origination and would work closely with Acquirers and Client Service Managers (CSM) in onboarding clients, deepening relationships, and driving revenue growth.
• RM is responsible for post deal account maintenance and managing the risk associated with the portfolio.
• Oversee CSM who has the responsibility for post transactional activities and the Credit Analyst (CA) for credit related activities.

Business

• Drive deepening activities with high-value or high potential clients with full range of Business Client (BC) products, continuous analytics support, and collaboration with Business Specialists.
• Meet clients when required (i.e. once a month)
• Acquire and activate new clients referred from Existing to Bank (ETB) clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Processes

• Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation

People & Talent

• Work close with CA and CSM to make sure the credit files are complete and up to date
• Attend various internal or external sales/ non sales meetings like ASTAR, CAT, MTM calls, Portfolio Review Meeting and convene the consortium meetings where we are the lead bank.
• Maintain record of Confidentiality Agreement (Sales Team Leader to maintain file & copies will also be held by signatories to the agreement)
• Provides feedback to management and internal departments regarding customer service quality, product issues, customer complaints etc.

Risk Management

• Ensure adherence to risk management, both reputational and operational.
• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: -
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers.
• Ensure you remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers

Governance

• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Business Banking, Relationship team.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Manage Medium Enterprises Portfolio to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethic. Comply with relevant policies, processes, and regulations, as part of the Bank’s culture.

Key Stakeholders
Internal

• Head, Business Banking.
• Head, Medium Enterprises.
• Head, Client Relationships.
• Trade Product Manager & Trade Operations.
• Head, Credit Analysis.
• Credit & Risk team.
• Financial Markets & CMPS.
• Transactional Banking & Credit Risk Control.
• Client Deepening and Portfolio Strategy Manager
• Portfolio Monitoring & Controls Manager
• Business Operations & Risk Management.
• Branch Managers.
• Client Experience team.
• Conduct & Financial Crime Compliance
• Legal

External

• Clients
• Legal Firms
• Accountants

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya, Commercial Private & Business Banking (CPBB) Medium Enterprises.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Origination, ensure quality client acquisition, identify prospect, and convert in line with Bank’s appetite and ME Segment Strategy.
• Client Onboarding & Deal Execution.
• Account Management & Portfolio Quality

Qualification

• Product broadening
• Understanding of businesses and financials.
• Enhanced multi-product Business Banking knowledge.
• Market and competition knowledge.

Job Description

The successful candidate will be responsible for dispensing prescription medications to patients and ensuring their safe and effective use.

Key Responsibilities

• Accurately dispense prescribed medications to patients and provide them with clear instructions on dosage, usage, and potential side effects.
• Verify the accuracy of prescriptions from doctors before dispensing.
• Offer professional advice and information to patients regarding the use of medications, potential interactions, and lifestyle advice to support treatment.
• Maintain and manage inventory of pharmaceuticals, ensuring stock levels are appropriate and medicines are stored correctly.
• Monitor expiration dates and manage the disposal of expired or unused medications in compliance with regulations.
• Ensure that all pharmacy operations comply with legal and ethical guidelines, including accurate record-keeping and reporting as required by law.
• Stay updated with changes in pharmaceutical regulations and practices.
• Collaborate with doctors, nurses, and other healthcare professionals to provide optimal patient care.
• Participate in multidisciplinary meetings to discuss patient care plans and optimize pharmacotherapy.
• Perform quality checks on medications, ensuring that they meet safety and efficacy standards.
• Implement and adhere to pharmacy protocols to maintain high-quality standards in all processes.
• Manage and resolve any complaints or issues related to pharmaceutical services.

Skill & Experience

• Diploma or Degree in Pharmaceutical Technology from a recognized institution.
• Valid practicing license from the Pharmacy and Poisons Board.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and high level of accuracy in dispensing.