Avenue Hospital Group Careers

Job Objective/Purpose

The Cath lab Nurse Manager will oversee and coordinate all clinical activities within the cardiac catheterization laboratory (Cath Lab) and the Coronary Care Unit (CCU).

Key Responsibilities

• Manage and supervise the daily operations of the cardiac catheterization laboratory, ensuring efficient workflow and adherence to established protocols and standards.
• Coordinate and schedule procedures, ensuring optimal utilization of resources and meeting patient care needs.
• Collaborate with physicians, interventional cardiologists, and other healthcare professionals to plan, organize, and implement Cath lab procedures.
• Provide leadership and mentorship to a team of Cath lab nurses, including performance evaluations, staff development, and scheduling.
• Ensure compliance with regulatory requirements, including maintaining accurate documentation, adherence to infection control protocols, and adherence to safety guidelines.
• Monitor and evaluate patient outcomes, identifying areas for improvement and implementing evidence-based practices to enhance patient care.
• Collaborate with the interdisciplinary team to develop and implement quality improvement initiatives, ensuring safe and effective patient care delivery.
• Stay abreast of the latest advancements in Cath lab technology, techniques, and procedures, and provide education and training to the Cath lab staff.
• Manage the Cath lab supplies and equipment inventory, ensuring availability and proper functioning of all necessary items. Foster a positive work environment that promotes teamwork, professional growth, and open communication among staff members.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Master’s degree in nursing or healthcare administration preferred.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 5 years of experience in a cardiac catheterization laboratory, with progressive leadership responsibilities and demonstrated expertise in cardiac catheterization procedures, including diagnostic and interventional techniques.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Teamwork and result oriented.
• Ethical and reliable

Job Objective/Purpose

Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital’s policies and procedures

Key Responsibilities

• Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and patient attendants in delivering individual and team targets.
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention. 
• Ensure primary nurse engagement with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a team-based problem-solving approach to provide unified approach to patient care.
• Review and ensure that nursing care plans are scientific, evidence based and address the priority needs of the patients.
• Ensuring proper and timely documentation, maintaining proper records, confidentiality, and always handing over between shifts. 
• Maintaining the inventory of all assets in the section and ensuring minimal stock of consumables and drugs is maintained in the section sub stores.
• Daily check on all equipment in the section to ensure that all are always in good working condition through compliance with the PPM and reporting promptly the faulty equipment.
• Participate in development and ensure implementation of organizational and departmental policies and procedures (SOPs) and quality improvement plans in the section including infection prevention.
• Ensuring all planned sectional activities are geared towards meeting growth and quality objectives.
• Tracking of daily CQIs Preparing routine reports as per the departmental KPIs and as required. 
• Preparing monthly work schedules (ROTA) and supervising section operations and staff.
• Ensure That all staff supervised in the department achieve the set 8 hours of training  monthly, on emergency procedures for all section staff and students and ensure daily allocation to the emergency Rota.
• Providing leadership ensuring, employee development, employee engagement and   performance management to deliver departmental objectives and goals.
• Safeguarding patient's belongings such as when undergoing surgery or during delivery.
• Control the departmental budget within the agreed parameters by ensuring efficient utilization of resources are used to maximum effect and take charge on stock control.
• Participate in business development and activities and follow up on customer feedback
• Ensure safe and clean environment for staff patient/clients and visitors compliance with policies and protocols including health and safety, risk management and critical incident reporting.
• Monitor and ensure clients satisfaction and proactively manage their complaints as they arise.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 5 years work experience in a healthcare setting involving maternity  patients;  of which 2 years must be in a managerial position in the maternity unit.
• Must be a seasoned manager with Obstetrics experience in Outpatient and Inpatient.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable

Mission

To provide high quality care that exceeds our clients’ expectations.

Job Description

Key Responsibilities
Operational Oversight:

• Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
• Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
• Ensure adherence to quality standards.
• Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
• Investigate accidents/untoward incidences at the night and inform the relevant manager.
• Participate in development and implementation of polices for improvement of patient care and safety.
• Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
• Ensure service uptime of >99% for all clinical and non-clinical services.
• Ensure product availability as per service standards.
• Ensure robust enterprise risk management practices

Patient Care:

• Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
• Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
• Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
• Inform the NSM & MSM of high risk and sensitive patients

Emergency Response:

• Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
• Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

Staff Management:

• Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
• Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
• Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
• Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

Communication and Collaboration:

• Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
• Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives. 

Person Specification

• Bachelor’s degree in nursing or a Diploma in Nursing with a Higher National Diploma in a nursing specialization.
• Postgraduate qualification in healthcare management or related will be an added advantage.
• A valid nursing council of Kenya license. 
• 5 years of continuous clinical experience. 
• Minimum of 2 years’ supervisory experience.
• Excellent interpersonal and communication skills
• Attention to detail.
   

Job Objective/ Purpose:

Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and positive patient experience, in line with the Hospital protocols and standards.

Key Responsibilities:

• People Management:
  • Supervise Critical Care team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others, and lead performance appraisals.
  • Prepare monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
  • Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.
• Ensure the unit is financially viable and demonstrate growth through;
  • Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Managing Critical Care unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
  • Supporting marketing events as needed
• Ensure proper inventory, standardization, calibration, and maintenance on all Critical Care equipment, and prudent inventory and supplies management.
• Nursing Services
  • Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
  • Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
  • Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
  • Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
  • Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage.                             
• Valid certification in BLS, ACLS or ATLS
• 3+ years of critical care nursing experience and atleast 2+ years of management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Processing admissions and clearing the patient on discharge.
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Purpose Statement

Our purpose is to enable and maintain health.

Mission

To provide high quality care that exceeds our clients’ expectations.

Qualification

• Diploma

Experience

• 2 Years

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor/prescriber on equivalents of the out of stock medications and follow-up on collection notes.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Business Manager.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Quality Manager.
• Track and timely report on pharmacy quality indicators as required.
• Drugs/surgical items expiry management;
  • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Business Manager.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidating.
  • Document all expired drugs, quarantine and report to Business Manager for disposal as per the PPB regulations. 
• Adhere to Avenue corporate governance policies and procedures;
  • Prevent, detect and report any fraud or criminal activity.
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license
• 3 years’ experience.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

Job Objective/Purpose

The Chronic Care Lead Nurse performs care management for chronically ill patients with chronic diseases such as chronic kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, and/or congestive heart failure. The Chronic Care nurse works in collaboration and continuous partnership with chronically ill patients and their family/caregiver(s), clinic providers and community resources in a team approach to increase patients’ ability for self-management and shared decision- making.

Key Responsibilities

• Fulfill the Avenue health care mission to provide high quality care that exceeds our client expectation with the goal to deliver through courteous, respect and compassionate manner.
• Responsible for registry of chronic care management (CCM) to patients.
• Validates enrollment of CCM patients based on provider request
• Comply with documentation requirements of the Chronic Care Management program by carrying out the care plan with the patient, family/caregiver(s) and providers and recording in the EMR.
• Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
• Creates an ongoing process for patient and family/caregivers(s) to determine and request the level of care coordination support they desire.
• Facilitates patient access to appropriate medical and specialty providers.
• Coordinates transition of inpatient to outpatient care in an effort to decrease readmission rates
• Work closely with in-office providers to manage the day to day calls involving: symptom control, medication management, and provide patient and family education
• Educates patient and family/caregiver(s) about relevant community resources.
• Assist with the identification of “high-risk” patients (the chronically ill and those with special health care needs), and assist on the enrollment of these to the patient registry.
• Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
• Supports patient self-management of disease and behavior modification interventions.
• Provides patient health counseling, education and instruction.
• Any other duty assigned by your immediate supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 3-6 years work experience in a healthcare setting involving patients with complex chronic disease states preferred.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable

Mission:

To provide high-quality care that exceeds our clients’ expectations.

Key Responsibilities:

• Conduct daily in-patient rounds of the specific scheme beneficiaries admitted in the hospital.
• To ensure timely and appropriate admission, diagnosis, and treatment, care of patients and advise the hospital and the corporate accordingly.
• Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
• Draw monthly reports for specific corporate clients inclusive of trends, analysis, market intelligence for improved business development.
• Liaise daily with other concerned units especially credit control and clinical department to seek amicable solutions to problems related to our billing and invoicing system.
• Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
• Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriters, brokers, agents, and policyholders.
• Source, analyze and provide relevant information to the management for further decision-making.
• Support development of a preventative care program through health talks, wellness, that is a key value proposition to the hospital business chronic disease management program.
• Prepare the business reports on a daily or weekly basis as and when need be.
• Ensure incidents are documented by respective staff and discussed with the head of department at all times.
• Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care coordination in order to improve services.
• Collaborate and coordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
• Conduct continuous impact assessments and identified the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
• Induction of new staff working in inter phasing departments as per the departmental/unit procedure manuals.
• Continuously improve on the hospital business NPS.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification:

• A BScN in nursing and administrative training
• Valid Kenyan nursing practice license.
• 3 years proven experience as a care manager.
• In-depth knowledge of health and safety guidelines and procedures
• Extensive knowledge of insurance policies
• Knowledge of legal regulations and best practices in healthcare
• Excellent knowledge of emergency care
• Excellent interpersonal and communication skills