Duty Manager - Nursing

Mission

To provide high quality care that exceeds our clients’ expectations.

Job Description

Key Responsibilities
Operational Oversight:

• Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
• Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
• Ensure adherence to quality standards.
• Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
• Investigate accidents/untoward incidences at the night and inform the relevant manager.
• Participate in development and implementation of polices for improvement of patient care and safety.
• Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
• Ensure service uptime of >99% for all clinical and non-clinical services.
• Ensure product availability as per service standards.
• Ensure robust enterprise risk management practices

Patient Care:

• Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
• Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
• Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
• Inform the NSM & MSM of high risk and sensitive patients

Emergency Response:

• Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
• Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

Staff Management:

• Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
• Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
• Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
• Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

Communication and Collaboration:

• Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
• Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives. 

Person Specification

• Bachelor’s degree in nursing or a Diploma in Nursing with a Higher National Diploma in a nursing specialization.
• Postgraduate qualification in healthcare management or related will be an added advantage.
• A valid nursing council of Kenya license. 
• 5 years of continuous clinical experience. 
• Minimum of 2 years’ supervisory experience.
• Excellent interpersonal and communication skills
• Attention to detail.