BRITAM Careers

Job Purpose:

This role will provide oversight and direction for the management of all risks across Britam Holdings and its subsidiaries. The role will partner with the business leadership team to ensure the strategic vision of the Business units / Segments is developed with consideration for the risks involved, and proactively manage the risk/reward equation.

Key Responsibilities:

• Provide oversight and direction for the management of all risks across the Group and is responsible for the identification, assessment and management of all risks associated with both new and existing business. 
• Responsible for ensuring that the organization proactively determines which risks it will accept and retain, and hence actively manage. 
• Responsible for establishing a framework to express the firm's appetite for risk and understand the parameters, which they are managing as part of the risk/reward equation when growing shareholder value.
• Develop enterprise risk management tools, practices and policies to analyze and report on financial market and enterprise risks and to manage risks according to the enterprise risk management framework and relevant policies.
• Develop appropriate and comprehensive risk reports to be reviewed by the Director, Risk and Compliance for consumption by various stakeholders across the Group.
• Monitor and analyze risks within the business and report on these risks to the Director, Risk and Compliance.
• Compile and communicate enterprise risk management policies and best practices.
• Develop staff training programs that build enterprise risk awareness within the Group.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Score Card.

Knowledge, experience and qualifications required

• Bachelor’s degree in actuarial science, finance, business administration or related field.
• Professional certifications or qualifications in Actuarial Science or Risk Management, are required.
• A minimum of 5+ years in senior-level risk management experience in the insurance sector.
• Excellent communication skills.
• Demonstrated ability to motivate and manage a diverse team toward strategic goals of the risk management function.
• Demonstrated ability to build consensus across various constituencies and achieve results through the effort of others.
• Strong planning and organizational skills, with an ability to establish a strategic direction and subsequently outline initiatives and develop priorities in support of that vision.

Technical/ Functional competencies:

• Compliance reviews.
• Business continuity.
• Risk assessment techniques.
• Risk response strategies.
• Risk management policies.
• Scenario planning and sensitivity analysis.
• Trend analysis on risk variables.
• Risk mitigation strategies and indicators.

Job Purpose:

Growth of retail medical insurance business to meet set annual premium targets.

Key responsibilities:

• Secure new business directly or through intermediaries.
• Maintain relationships with intermediaries to ensure targets are met. 
• Provide excellent customer service to clients.
• Follow up on renewals for retail medical insurance business.
• Forward proposal forms to underwriting department.
• Conduct regular training to the FA and IFA network as well as other intermediaries.
• Prepare weekly reports as required. 
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk. 
• Respond to customer and client enquiries in a timely manner.
• Assist in conducting market research to aid in continuous improvement of the product.
• Secure all on boarding documentation and premiums for new business.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelors’ degree in a business related field.
• Professional qualification in Insurance (ACII, IIK).
• 2-4 years’ relevant experience in the insurance industry.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Job Purpose: 

Growth of IFA business to meet set annual premium targets.

Key responsibilities:

• Secure new GI business through intermediaries.
• Retain existing GI business as per set objectives.
• Maintain excellent customer service to intermediaries and clients.
• Service existing business and resolve customer complaints.
• Follow up on renewals for general insurance business.
• Forward proposal forms to underwriting department.
• Follow up premium collections for GI clients.
• Prepare weekly and daily reports as required.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Respond to customer and client enquiries.
• Follow up on commissions and claims issues emanating from intermediaries.
• Recruitment of intermediaries as per set objectives.
• Conversion of FA’s and IFA’S in the market to ensure all are placing general insurance business.
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.
• Training of intermediaries on general insurance products and submitting training schedules to supervisors. 
• Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it. 
• Creating strategic partnerships with intermediaries for maximum business support. 
• Sharing of market intelligence with supervisor.
• Work closely with underwriter and branch manager and other lines of business to achieve set objectives.

Knowledge, experience and qualifications required:

• Bachelors’ degree in a business related field.
• Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK).
• 2-4 year’s relevant experience in the insurance industry.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products. 
• Sales and marketing management skills.

Job Purpose:

This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior customer service from the Director’s office.

Key responsibilities:

• Manage the Director’s work operations by documenting and communicating needed actions to business leaders, EXCO, Management and other stakeholders.
• Proactively determine continuing needs of the Director Legal’s office and ensure that reports and analysis of the same are prepared on a timely basis through liaison with all relevant parties to ensure professional interface and superior customer service from the Director’s office.
• Assisting in the preparation, drafting, and review of legal documents such as contracts, agreements, policies, and corporate governance documents. This could involve formatting and proofreading documents and ensuring compliance with relevant laws and regulations.
• Assisting with corporate governance matters, such as preparing board meeting materials, maintaining corporate records, and ensuring compliance with legal and regulatory requirements.
• Serving as a liaison between the Director and other departments within the company, as well as external parties such as clients, vendors, and legal counsel.
• Drafting of well-researched talk points for the Director’s use at various engagements.
• Handling communication to and from the Director’s office.
• Keep current on national requirements regarding legal and communicate issues and new statutory developments to the Legal team.
• Prepare the Director’s diary for daily duties, including meetings and various appointments.
• Provide high quality legal opinions and legal advise to the Division on all legal matters related to its activities and mandate premised on a platform that is well researched, reasoned and timely to enable effective management of legal risks.
• Providing strategic legal advice, including advice on business and product development
• Respond to letters and making best efforts to ensure requests are handled in a timely manner.
• Liaise with other departmental staff to ensure the Director’s office runs smoothly.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s degree in law from a recognized university.
• Qualifications or experience in Company Secretarial and Board Management will be an added advantage.
• At least 2 years’ experience in a busy law firm of corporate work environment.

Job Purpose:

The job holder will be responsible for administration of group life and credit life business.

Key responsibilities:

• Reconcile member details with existing data whenever there are changes to scheme membership  e.g. changes in salary, addition or exit of scheme members.
• Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
• Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
• Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
• Prompt processing of medical requisition forms for members above the free cover limit.
• Support retention of business by adhering to the set SLAs and TATs.
• Promote relationship management with the clients.
• Ensure accuracy in costings and debit/credit notes.
• Follow up on timely premium payment from the clients.
• Follow up on timely Administration Fee payment by the related parties.
• Prompt handling of queries from the client and related parties.
• Prompt processing of supplementary costings.
• Prompt communication of costings (i.e. new entrants, revised salaries & exits).
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s Degree in a business-related field. 
• Proficient in Microsoft Office tools.
• 1 year working experience in an insurance Company. 

Technical/ Functional competencies:

• Knowledge of insurance industry and concepts. 
• Knowledge of insurance regulatory requirements.
• Knowledge of group life service operations.

Job purpose:

Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

Key responsibilities:

• Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
• Prepare quotations as per authority matrix.
• Approve GI New businesses, endorsements and credits as per the authority matrix.
• Conduct Risk surveys for small risks as per authority matrix.
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits.
• Process Refunds for both GI & Life policies.
• Approval of Policy documents.
• Process T-Pay requests.
• Perform policy audits for Ordinary life policies when requested.
• Assess the loss ratios and ensure adherence to the underwriting guidelines at renewal.
• Processing of claims & benefits under instructions of and in liaison with the Intermediary Service Assistant Manager.
• Investigate and respond to all FA enquiries promptly within Intermediary Service Channel within the set SLA’s.
• Process Intermediary Instructions according to the Delegation of authority matrix within set SLA’s
• Escalate complex queries to the appropriate functional area.
• Maintain an accurate record of all customer interactions in CRM through walkin clients, phone calls, letters, FAs, emails and other customer interactions.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Carry out customer and product related document processing.
• Process & issue certificates and cover notes.
• Process Renewals for both Motor and Non -motor policies.
• Initiate processing of AMC and Pension business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
• Review all applications for insurance for all lines of Business to determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise according to the Delegation of authority matrix.
• Ensure prompt and efficient processing of customer instructions and ensure customer needs are attended to in a timely manner.
• Drive the increased use of Self-Service channels by customers and FA’s.
• Generate ISC Reports for management consumption.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field.
• At least 5-7 years’ experience in the insurance industry or related field.
• Progress in professional qualifications i.e. AIIK, LOMA, ACII.

Technical/ Functional competencies:

• Knowledge of insurance concepts.
• Knowledge of underwriting processes and procedures.
• Technical competence in underwriting insurance risks.
• Knowledge of insurance regulatory requirements.

Job Purpose:

• The job holder is responsible for effective and strategic coordination and execution of Corporate marketing campaigns and projects to meet the set business objectives and to ensure positive returns to the business.

Key responsibilities
Campaign Planning and Management

• Collaborate with Corporate various segment heads to understand product offerings and target customers and align on marketing strategies and campaigns.
• Manage and coordinate all Corporate Life segment marketing, advertising, PR, promotional activities in liaison with Corporate Life Marketing Manager.
• Liaise with the advertising company/agency partners to ensure timely execution of projects. Provide daily/weekly status updates.
• Work with business development teams to develop marketing materials for Corporate Life segment marketing activities.
• Work with business team to create sales tools that support the selling process of products e.g. product brochures, company profile, emailers etc.
• Assist in planning and executing product launch events and campaigns.
• Monitor and report on product and Corporate Life brand campaigns to ensure execution is as per plans.
• Plan and manage Corporate Life segment events from vendor selection, event idea, branding, décor, sales activation management, digital and PR coverage.
• Provide leads to Telesales and Financial Advisor teams and monitor conversion.
• Assist Corporate Marketing Manager to create quarterly content for SMS and Email communication.
• Cost management to ensure all marketing projects are completed within the allocated budget.

Brand Management

• Ensure that all corporate segment brand assets adhere to brand guidelines and are effectively managed to deliver a strong Britam brand and grow brand equity.
• Conduct analysis and periodical reviews of the brand, competition, customer and consumer trends to enhance the brand’s equity and marketplace performance.
• Measuring and reporting performance of marketing campaigns, and assess against goals (ROI and KPIs).
• Coordinate procurement of marketing services together with Procurement department. Ensure competitive bidding, full completion of RFP analysis and proper execution of projects.
• Regularly review account application forms together with Business Development, Operations, Risk and Legal departments to ensure smooth customer journey. Coordinate any changes required.
• Assist with daily administrative duties.

Research

• Perform market analysis and research on the latest trends in financial services industry and share in monthly report.
• Follow up on weekly and monthly reports from agency partners and ensure timely execution.
• Monitor and evaluate competitor activity on both traditional and digital media and share monthly report.
• Assist in coordinating focus group discussions and in-depth interviews together with internal and external partners.

Digital Channels and Social Media Management

• Responsible for the Corporate segment content on Company’s website and social media channels, including content development and continuous updating of the website and intranet.
• Conduct monthly website audits on Corporate Life segment pages to ensure content is up to date.
• Measure the results of digital advertising campaigns to determine their effectiveness and cost- benefit ratio.
• Create always-on content together with digital agency.
• Product and Brand SEO - Collaborate Life across internal teams (marketing, product, technology, research, etc.) to evaluate SEO opportunities that deliver business goals, research project requirements, audit implementation, and analyse the results.
• Enhance usability, design, content and conversion of the company’s websites.
• Devise, implement and manage effective social media marketing campaigns and trends.
• Develop, implement and monitor all digital marketing campaigns (pay per click advertising, email campaigns, Search Engine Optimization, SMS, videos, blogging etc.
• Design internal communication materials i.e. emailers, e-shots, flyers.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• Bachelor’s degree in Communication and Marketing or a related field.
• Professional diploma or certificate will be an added advantage e.g. CIM, MSK
• 2- 4 years working experience.
• Proven experience in advertising, event planning and digital marketing.
• Designing skills will be an added advantage.

Technical/ Functional competencies:

• Excellent customer service skills.
• Strong analytical skills and good knowledge of excel.
• Knowledge in Diversity management.
• Ability to drive change.
• Ability to communicate effectively.
• Stakeholder Management.
• Basic blogging knowledge and skills.
• Report writing-ability to develop reports.
• Strategic Planning.
• Strong project management and organizational skills.
• Decision making –ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.

Job Purpose

• The Head of Marketing will be responsible for oversight of marketing and communications strategies. Plan, coordinate and oversee implementation of marketing activities and campaigns, communicating the marketing plans and setting short-term and long-term department goals. The role will work in collaboration with segment leaders to deliver business growth that leads to higher profitability and competitiveness.

Key Responsibilities

• Develop marketing strategies and annual marketing plan to reach new customers and grow the business; Ensure appropriate structures, systems, competencies and values are developed in order to meet and exceed the goals of the marketing strategy.
• Craft ideas, plans and execute campaigns in conjunction with creative agency for all marketing: digital, advertising, promotional communications and creative that amplify brand and business objectives.
• Preparing and managing monthly, quarterly and annual budgets for the Marketing department.
• Monitoring, reviewing and reporting on Return of Marketing Initiatives (ROMI).
• Oversee market research and analysis focused on overview of market trends, market data as well as competitor analysis which address attitudes, determining shifts in attitudes & customer behaviour, recommending service delivery initiatives including customer segmentation, service transformation and ensuring implementation of the research findings.
• Review channels and new partnership overview and internal functionality to leverage on data to unlock potential of business and optimize performance.
• Develop robust customer experience monitoring and evaluation program.
• Attract, develop and retain a high performing team in order to achieve business objectives and drive an innovative culture.
• Guide day to day activities of the marketing team.
• Manage and refine the organization’s social media presence.
• Manage and measure marketing campaign costs.
• Conduct market research studies.
• Continually review changes to the market, consumer trends and competitor activities, adjusting marketing plan where necessary.
• Oversee all Segment marketing teams including regional teams, by providing guidance on all marketing, advertising, product launch and promotional activities.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard with a particular emphasis on P&L KPIs.
• Delegated Authority-As per the approved Delegated Authority Matrix.

Key Performance Measures

• Number of new customers on-boarded within the different segments.
• Revenue growth as a result of marketing campaigns.
• Return on Investment (ROI) on marketing spend.
• Bachelor’s degree in Business related fields, a master’s degree will be an added advantage.
• Professional qualifications in CIM and a member of the Chartered Institute of Marketing.
• At least 12 – 15 years’ experience in a similar position; 8 years of which must be senior management level; in a highly competitive and fast growing financial services industry.
• A proven track record of successful Marketing and Communications or a similar set up; with a demonstrated ability to position and create demand for brand equity and growth in market share.
• Highly networked with excellent communication skills with the ability to develop and manage lasting relationships with a diverse array of stakeholders.
• The ability to articulate and engage with both internal and external stakeholders; with effective negotiation and customer service skills.
• An innovative and creative leader with the ability to think ‘outside the box’ and achieve exceptional tangible outcomes.
• An effective and ethical leader with sound people skills and proven ability to build, retain and lead successful teams.

Job purpose:

• The role will focus on Quality Assurance on the processes utilized in the project efficiently to generate desired deliverables. The  project implementation auditor will assess project activities, documentation(s) and processes, to help enforce project standards, compliance to policies and procedures and enhancing project work in eliminating project  failures.
• This role focuses on  supporting the processes teams use to maintain standards and produce quality deliverables; will oversee the activity of the quality assurance together with the Internal Audit team.  

Key responsibilities:

• Develop and maintain quality in systems and products, assurance on policies, procedures, and success  criteria across the Britam Group.
• Ensure that value processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices.
• Enforce compliance with evolving innovations, and supports responsiveness to new technologies as they become available.
• Verify documentation and review of existing project implementation, administrative and internal control systems and make the appropriate recommendations for improvement. This calls for a thorough understanding of all Company operations.
• Evaluate and enforce the Test Strategy / Test Plan defining the  quality approach, timeline, entry/exit criteria for all assigned projects.
• Actively contribute to project estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk and resources.
• Provide effective and timely communication of project status, progress, issues and risks to the Project Manager and Project Owner.
• Prepare and present reports to the projects’ Steering Committee and the Board Audit & Risk Committee (when required) clearly describing the key gaps and practical recommendations for improvement.
• Attend and participate in Management meetings to enhance understanding of Britam’s strategy.
• Identify and analyze issues gaps, and other problems, particularly when such gaps recur in multiple projects; recommends and facilitates solutions to these issues.
• Formulate timely reports on project quality status and documentation to track progress in assigned projects.
• Identify training requirements with project teams. Conduct user training on quality assurance i.e. policies, standards and best practices.
• Communicate quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
• Demonstrate subject matter expertise in all assigned projects and tasks.
• Maintain documentation of internal audits and quality assurance activities.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s degree in Business, Computer Science, Operations or related fields.
• Project Assurance qualifications, Licenses or certifications which may include ISO 9000, PMP, PMI, CIA will be an added advantage.
• Previous Experience (3 to 5 years) in Project audit/ Quality Assurance, preferably within financial institutions / environment(s).
• Knowledge of the ISO 9001 standard is a good to have.
• Problem Solving and root cause analysis skills =Experience in working within international and complex environment.

Technical/ Functional competencies:

• Understanding of project life cycle methodologies (particularly Agile).
• Ability to remain consistent and steadfast with tasks assigned.
• Proven work experience as a project auditor/Assurance Specialist or a similar role.
• Working knowledge of tools, methods and concepts of quality assurance.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.