Life Servicing Assistant

Job Purpose:

The job holder will be responsible for administration of group life and credit life business.

Key responsibilities:

• Reconcile member details with existing data whenever there are changes to scheme membership  e.g. changes in salary, addition or exit of scheme members.
• Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
• Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
• Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
• Prompt processing of medical requisition forms for members above the free cover limit.
• Support retention of business by adhering to the set SLAs and TATs.
• Promote relationship management with the clients.
• Ensure accuracy in costings and debit/credit notes.
• Follow up on timely premium payment from the clients.
• Follow up on timely Administration Fee payment by the related parties.
• Prompt handling of queries from the client and related parties.
• Prompt processing of supplementary costings.
• Prompt communication of costings (i.e. new entrants, revised salaries & exits).
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s Degree in a business-related field. 
• Proficient in Microsoft Office tools.
• 1 year working experience in an insurance Company. 

Technical/ Functional competencies:

• Knowledge of insurance industry and concepts. 
• Knowledge of insurance regulatory requirements.
• Knowledge of group life service operations.