d.light Careers

Job Description

The Pricing & Go to Market (GTM) Associate will work closely with the Head of GTM & Upsell to plan, execute and analyse the pricing and go to market strategies that will be run across d.light’s African Operating Companies (OpCo). The Associate will provide support for both d.light’s Global team and the OpCo teams and be the liaison between the two when working on matters of pricing and product launches, as well as for special projects. 

R&Rs

The Associate will work within a driven and supportive team with colleagues across four continents who are committed to d.light’s mission of impacting 1 billion lives by 2030. S/he will:

• Create and maintain pricing plans according to internal principles and targets
• Support the GTM Head and OpCos with pricing requests and analysis
• Analyse pricing and product performance and make suggestions for improvements
• Support the GTM Head with the development and implementation of Go to Market strategies for new products 
• Liaise often with OpCo leads about sales performances and review product range
• Coordinate with other business departments such as Marketing, Collections, Ops, and After Sales
• Contribute to growth within the Upsell team
• Support the GTM Head with the conception and implementation of additional initiatives

Requirements

We look forward to hearing from you if you have any combination of these skills and experience: 

• Proven work experience in an Analysis or Business-related role (for example Market Analyst, Sales, Growth, Marketing or any other similar role) 
• Minimum of 3 years’ experience
• Methodical and strategic thinker who is unafraid to take initiative
• Strong verbal, written and listening skills - We want a good communicator
• Business driven but people focused and enjoys tackling challenges
• Organised and respects time commitments
• Passion for social enterprises, development of people and environmental benefits

Benefits

• Medical Insurance
• Airtime & Data
• Competitive Incentive Structure

Summary

The role is responsible for the end-to-end fundraising efforts across all segments of the balance sheet including equity, corporate debt, structured finance, and working capital finance. You will be charged with managing our existing lender and investor base. You will also be charged with broadening our investor base by developing strong relationships with the venture capital, private equity, banks and developmental institutions. The goal of the role is to fund the company effectively (ensure liquidity to meet growth ambitions with low cost and flexible capital) and drive innovative financial outcomes. In addition, ensure compliance with funding contracts, compliance reporting, and financial analytics.

Responsibilities

• Participate in setting the d. light financing strategy and objectives.
• Accountable for corporate fundraising processes, both equity and debt, work with operational teams to plan and execute major initiatives.
• Meet capital needs of business through effective raising of debt, equity etc.
• Proactively identify sources of capital and funding to support d.light’s strategic goals.
• Optimize the balance structure, balancing risk, cost, and liquidity.
• Direct, develop and revise financial policies for capital structure, dividends, working capital, treasury operations, foreign currency risk management, interest rate risk management, and insurance risk management.
• Drive industry leading cost of capital, and flexible financial structures aligned with operational goals,
• Build Financial partnerships by creating proposals, pitching presentations, and managing due diligence requests stemming from the company’s existing and prospective partners.
• Manage contracting, registration, and compliance by ensuring that the company meets the requirements of all financing partnerships and identify and develop new partnerships.
• Playing a leading role in coaching and developing his/her team.

Requirements:

• MBA qualification in Finance, Business Administration, or related field.
• 7 years’ experience in Financial services in top tier investment banking environment, preferable in corporate finance or capital markets areas (DCM or ECM).
• Experience working on the African continent.
• Experience in capital and debt raising.
• Capital Management.
• Knowledge of reporting requirements for debt, capital and other financial instruments.
• Advanced analytical, organization and interpersonal skills.
• Ability to work in a fast-paced, highly analytical, entrepreneurial environment.
• Ability to work well independently as well as the ability to work well with stakeholders.
• Excellent organizational and interpersonal skills, and ability to work as part of a team.
• Strong oral and written communication skills, including sound presentation skills.
• Flexibility in resolving issues and addressing changing priorities.
• Ability to develop strong internal and external relationships.
• Financial analysis skills and strategic thinking.
• Attention to detail.
• Self-motivated.

Role Purpose

The Finance Controller is responsible for managing all financial aspects within the OpCo, including financial accounting, taxation, financial planning, analysis, and management reporting. They will oversee the implementation of financial strategy for the OpCo. Furthermore, they will ensure that OpCos maintain the highest financial management standards, financial discipline, streamlined processes, and compliance with internal control systems.

Person Specifications

The ideal candidate takes accountability for efficient decision-making and resource management. They encourage transparency and teamwork while holding the finance team to the highest performance standard. As a critical finance team member, the Finance Controller will be crucial in driving financial strategy, ensuring internal control compliance and providing insightful financial analysis to support business decisions while maintaining an impeccable set of accounting records.

Responsibilities

• Being the custodian of the General Ledger, Chart of Accounts, and the central repository for all Financial and Management information for the OpCo.
• Ensuring that all internal and external reporting requirements are timely met, including preparation of monthly and quarterly accounts and Statutory Annual Financial Statements in compliance with IFRS and Group Accounting Standards.
• Ensure that transactions are correctly and timorously recorded in the books of accounts.
• Monitor all balance sheet and income statement account movements and ensure that they reflect the correct balances, all relevant account reconciliations are performed, and corrective actions are taken timorously.
• Perform detailed review and analysis of the OpCo numbers to confirm the integrity and resilience of reported results.
• Provision of Technical Advice and Accounting support to other Functional Units.
• Lead the implementation of new accounting standards within the OpCo
• Prepare monthly business review reports, including detailed analysis and commentary and timely submission to relevant stakeholders.
• Conduct variance analysis and prepare insightful reports to support management decision-making, providing visibility of key financial metrics, variances and corrective action.
• Overall management, coordination and preparation of the OpCo annual business plan, capital expenditure,operating budget and periodically revised estimates.
• Provide accurate and timely financial forecasts, highlighting key performance indicators, variances and risks.
• Manage cash flow and liquidity, optimizing working capital to support business operations.
• Capital management, ensuring the OpCo is optimally capitalized and foreign exchange risk mitigated.
• Maintain relationships with the OPCo’s Bankers or Lenders
• Manage OpCo’s compliance with tax law and all tax aspects, including transfer pricing, withholding taxes, indirect taxes, PAYE and tax planning.
• Lead the development, implementation, monitoring and compliance of finance controls, ensuring that all critical processes are adequately controlled (e.g. order to cash, procure to pay, inventory)
• Identify and mitigate financial risks, implementing effective internal controls.
• Be the finance contact on all grant-related activities, ensuring correct accounting and reporting of grant transactions.
• Managing the annual external audit end to end, ensuring that group reporting deadlines are met.
• Partner with group finance teams to execute group-wide finance projects across the organization.
• Lead and mentor the finance team, fostering a culture of collaboration and continuous improvement.
• Conduct regular performance reviews, identify training needs, and facilitate skill development.

Requirements

• Bachelor's degree in Finance, Accounting, or related field.
• ​A Master's Degree in Finance and Accounting, Business Administration, or other relevant discipline is preferred.
• A Chartered Accountant (CPA, ACCA).
• Big Four experience a distinct advantage.
• Minimum of 8+ years of financial management experience five years at the senior management level, in an operation that has a minimum of $75m revenue.  
• Deep knowledge of IFRS and financial reporting standards.
• Good understanding of Country Taxation Legislation.
• Proficient in financial management software and ERP systems.
• Advanced Excel skills for financial modelling and analysis.
• Strong analytical and problem-solving skills with the ability to interpret complex financial data and link it to operational performance drivers, generate alternatives, and drive positive change.
• Excellent organizational and interpersonal skills and ability to work as part of a multi-geographic team.
• Strong ability to utilize project management and accounting best practices to organize and prioritize tasks and the tasks of other finance team members.
• Strong oral and written communication skills, including presentation skills.
• Excellent communication and interpersonal skills with the ability to present financial information to non-finance stakeholders.
• Experience in change management and the ability to positively lead change.
• Demonstrated leadership skills with a track record of building and leading high-performing teams.
• Adaptable and able to thrive in a dynamic and fast-paced environment, adapting to changing business needs.
• Integrity, trust, and self-confidence.
• Strong mindset for continuous improvement, meeting or exceeding expectations, and demonstrating complete discretion and confidentiality.

Position Description 

• The job holder will work closely with internal/ external stakeholders and key customers to understand new requirements, lead research studies in regions and extract insights and concepts that will allow collaboration with innovation/ product development teams to develop product design. The incumbent will also be responsible for periodic BAU studies and trackers for each of the Africa vertically integrated markets.

Responsibilities

• Work with regional sales, product category and trade marketing teams to analyze sales trends and estimate channel-wise sales opportunity for new innovations, Collaborate on new products’ requirements, price, potential and designs as input to global product roadmap.
• Be the single point of contact for and from the region on all market insights and trackers. Work with product management and Africa sales/marketing teams to ensure projects are aligned with regional market requirements.
• Conduct market research for new products’ initiative as per the guidelines of the product marketing team.
• Lead market insights collection, analysis and execution for the region: including planning and managing BTL promotion and trade launch events. Create clear executional plans for approved market insight projects and trackers.

KPIs

• Research calendar – BHT, NPS, CSAT, Delinquency, Retail Tracker & Ad Hoc Research.
• Insights cascade to all countries.
• Manage the Africa VI research budget.
• Manager trackers for all improvement actions agreed.

Requirements

Desired Skills and Experience 

• Minimum of a degree in a business-related field (BSc/BA in business administration, marketing or related field).
• 5 years in varying roles in product marketing, brand building and trade marketing / Field Sales (minimum 1 year in field sales or trade marketing role) in a multinational B2C FMCG, consumer durable or consumer electronics organization.
• Prior experience in new product development with expertise in insight mining through field research.
• Demonstrate excellent analytical skills with a strategic ability.
• Strong mindset for meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Strong people management skills and the ability to manage and persuade at all levels of the company is essential.
• A thorough understanding of retail insights is essential.
• Good verbal and written communication skills, with an emphasis on tact and diplomacy.
• Passion for social enterprise, development of people and environmental benefits.

Position Description

The job holder will be responsible for managing and providing visibility  on grant efforts across all levels of the d.light business to improve business opportunities  through effective funding programs. The Grants Manager will be the liaison between the organization and the fund providers to re-enforce relationships and ensure grant programs operate efficiently and streamline grant administration. 

Responsibilities  

• Serve as a liaison between the organization and the funders.
• Understand the needs of the business and search/identify grant funding opportunities in the market. 
• Provide assistance in determining grant eligibility and where needed, lead grant writing, preparation, and management of deliverables. 
• Prepare grants’ agreements, and ensure required documentation completion as per the agreement. 
• Lead technical implementation of grants to ensure timely progress and according to submitted technical reports, proposed strategy and work plans. 
• Monitor financial management of grant funds to ensure consistency with agreed technical plan and actual implementation, and have oversight on the projected expenditures against their actual incurrence. 
• Provide detailed progress reports to the funders and the management with respect to the organization's progress. 
• Work closely with different stakeholders to provide technical expertise in determining grant compliance requirements. 
• Maintain up-to-date internal grant repository. 

KPIs

• Grant proposal 
• Grant revenue secured
• Grant deliverables: on-time completion 
• Accurate grant tracking & reporting 
• Maintaining accurate grant expense ledgers 
• Internal/external stakeholder engagement to meet grant milestones 

Requirements

Desired Skills and Experience

• Proven work experience as an Account Coordinator, Sales Coordinator or any other similar role.
• Bachelor’s degree in business related field. Graduate degree in a related field is an added advantage. 
• Minimum of 3-4 years’ experience in program/grant management and running multiple programs with direct revenue contribution within different geographies.
• Project management skills are an added advantage. 
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality. 
• Experience in partnering and collaborating with senior business leaders.
• Methodical and strategic thinker with an in-depth understanding of the organization, departments and its functions. 
• Superior verbal and written communication skills, with an emphasis on tact and diplomacy. 
• Business driven, people focused, with exceptional influencing skills; excellent organizational, multi-tasking, presentation and time-management skills. 
• Superior organizational skills, great leadership qualities, and exceptional budgeting and monitoring skills. 
• Passion for social enterprises, development of people and environmental benefits.

Job Summary:

The Customer Re-engagement Manager will be responsible for building a new team & function within d.light, aimed at re-engaging defaulted customers (PAR180+). The primary objective of this team will be developing new ways that the company can permanently resolve customer’s issues, whether that be Financial Constraint, Technical Challenges or a lack of Willingness to Pay. 

As you build the Re-engagement Team, you will be leading and managing a growing team of Customer Re-engagement Officers, initially spread across a single Region in Kenya, but growing to be Nationwide. Your primary goal will be to ensure the effective re-engagement of customers older than 180 days from our portfolio. You will play a critical role in developing and implementing customer re-engagement strategies, ensuring compliance with regulations and the highest standards of Customer Experience in achieving set resolution targets.

Key Responsibilities:

Re-engagement Strategy:

• Develop, implement, and continuously optimize customer re-engagement strategies tailored to recover set collection targets of the portfolio.
• Monitor the effectiveness of strategies and make adjustments as needed to improve re-engagement rates.
• Provide feedback & ideas through to the Senior Management Team on how best to empower remote customer-facing team members to resolve customer’s problems on-site.

Team Leadership:

• Lead, motivate, and develop a small team of re-engagement Officers to achieve performance targets and KPIs.
• Conduct regular performance reviews, provide feedback, and identify areas for improvement.
• Foster a positive and collaborative work environment to enhance team productivity.

Portfolio Management:

• Oversee the management of our portfolio.
• Segment the portfolio and assign appropriate re-engagement strategies to different customers based on root cause.

Compliance and Regulation:

• Ensure that all customer re-engagement activities adhere to local and national regulations governing debt collection. Stay updated on changes in relevant regulations, 
• Maintain customer centricity and adapt strategies accordingly.

Data Analysis and Reporting:

• Utilize data analytics tools to track and analyze the performance of Re-engagement Officers and re-engagement strategies.
• Generate regular reports for senior management with insights, trends, and  progress to resolution targets.

Customer Engagement:

• Collaborate with Customer Service and Legal teams to explore options for amicable debt resolution where possible.
• Maintain a customer-centric approach, striving for fair treatment and transparency in all interactions.

Training and Development:

• Provide ongoing training and development opportunities for the re-engagement Officers to enhance their skills and knowledge.
• Promote a culture of continuous learning within the team.

Budget Management:

• Manage the allocated budget efficiently, ensuring cost-effectiveness.

Requirements

Qualifications & Characteristics:

• Proven experience in Customer Re-engagement & debt recovery management, preferably in a PayGo context.
• Excellent leadership and team management skills.
• Creative problem solver and adaptable to the new working environment. 
• Data-driven decision-making abilities.
• Exceptional communication and negotiation skills.
• Ability to handle high-pressure situations and meet challenging targets.

Position Description 

We are looking for an experienced and passionate Angular developer to join our team and work on various enterprise-level web applications. You will be responsible for designing and developing user interfaces using Angular 11+ best practices, as well as collaborating with back-end developers and other team members to deliver high-quality product.

Roles &Responsibilities 

• Design, develop, and maintain complex and scalable frontend applications.
• Work with backend engineers to implement and integrate frontend and backend systems.
• Optimize the performance and usability of frontend applications.
• Working with product managers and other stakeholders to gather requirements and define the frontend architecture.
• Identify and resolve complex technical challenges and issues related to frontend development.
• Participate in project planning, estimation, and task breakdown. Communicate progress and potential issues to project managers.
• Identify and address performance bottlenecks in the frontend, including optimizing page load times and rendering efficiency.
• Stay up-to-date with the latest frontend technologies, libraries, and frameworks. Evaluate and introduce new technologies to improve development processes.
• Support multi-tenancy, allowing different organizations or businesses units to use the same application with isolated data and configurations.
• Enforce data encryption, data masking, and access controls to protect sensitive data from unauthorized access.

Requirements

Desired Skills and Experience 

• 5+ years of experience in developing web applications using Angular or similar frameworks.
• Proficient in TypeScript, HTML, CSS, and other web technologies.
• Familiar with Angular 10 features such as Ivy compiler, lazy loading, differential loading, etc.
• Experience with state management using NgRx or other libraries.
• Experience with Angular CLI and other tools such as Web pack, NPM, etc.
• Experience with RESTful APIs and other web services.
• Experience with testing tools such as Jasmine, Karma, Protractor, etc.
• Experience with version control systems such as Git or SVN.
• Experience with agile methodologies and best practices such as Scrum or Kanban.
• Excellent communication and teamwork skills.
• Ability to work independently and solve problems creatively.

Position Description

This is a multi-faceted role which requires the person to coordinate with key stakeholders across countries to ensure supplier readiness and capacity to meet requirements. This role is responsible for supply planning, logistics planning and order tracking in order to ensure improved order visibility and logistics management.

Responsibilities

• Assure on time delivery and reliable logistics operations for d.light managed warehouses and d.light distribution points across African markets.
• Manage global logistics providers to ensure performance meets expectations and costs are within budget.
• Develop procedures to ensure visibility into all product orders and their associated demand and supply plans.
• Collaborate with supply chain teams at all levels to improve planning execution, quality and ongoing integration of demand and supply plans and procurement activities.
• Track orders from order to delivery and take action proactively to ensure flow of goods.
• Identify root causes with order delays and opportunities for continuous improvement.
• Define long term strategy for optimal planning and logistics management and resource requirements including staffing, procedures and software.
• Track payment status to ensure payment are made on time to suppliers.
• Escalate supplier performance issues, align on supply plans, and participate in key business review feedback.

KPIs

• Logistics Partners Management.
• Timely delivery to distribution points.
• Documentation, record keeping and reporting.

Requirements

Desired Skills and Experience

• A degree in supply chain management or a related technical field is required.
• Minimum of 3 - 5 years experience in planning and logistics.
• Experience in developing structured planning and logistics methodology and coordinating cross-functional teams.
• Expert knowledge of: supply chain management best practices, including demand planning, forecasting, inventory management, and supply planning in Africa.
• Effectively manages ambiguity.
• Experience switching from supplier managed freight to managing logistics providers directly.
• Strong demonstrated written and verbal communication skills.
• Solid experience planning, organizing, analyzing and problem solving.
• Communicates effectively in both technical speak and commercial/business language (multiple languages will be an advantage), with an emphasis on tact and diplomacy.
• Business driven, people focused, with exceptional influencing skills.
• Passion for social enterprise, development of people and environmental benefits.

Job Overview

The Group Tax Manager will be responsible for effective planning, management, control and optimization of d.light’s taxation position. The Group Tax Manager will coordinate and manage all tax matters relating to entities within the group as well as identifying and implementing tax processes and solutions according to regulatory and governance standards.

Person Specifications

The ideal candidate is a team player who manages the tax team to greater performance, creates and implements tax plans and works with the accounting and leadership teams to identify opportunities for process improvement and potential areas of risk.

Responsibilities

• Provide leadership with respect to tax planning, compliance and control across d.light operations.
• Manage compliance with tax law across the d.light group, in all tax aspects including, corporate tax, transfer pricing, PAYE and indirect taxes.
• Identification and evaluation of taxation risks within d.light
•  Implementation of systems and processes to monitor and mitigate identified taxation risks.
•  Facilitate and manage the preparation and review of d.light company tax returns and the accurate, timely filing of all tax forms.
•  Optimisation of d.light taxation expense, by identifying areas of tax savings and integration of tax planning within strategy formulation.
• New and existing product evaluation to determine taxation impact and advise on taxation optimisation
• Custodian of d.light transfer pricing policy, responsible for ensuring that policy is up to date and appropriate agreements and approvals are in place to ensure compliance.
• Review and analysis of  DTA’s and related legislation with the aim of effectively using them on cross- border transactions
• Monitor current and impending legislative and regulatory tax law developments, communicate the effects of these developments to management, create strategies to capitalize on changes to taxation legislation and make the appropriate updates to policies and strategies.
• Find and implement opportunities for process improvement in the company tax procedures.
• Develop and implement strategic tax planning for all taxes.
• Maintain effective control procedures over all aspects of the tax process.
• Manage and facilitate tax audits: preparing responses, creating schedules, etc.
• Provide support with various internal audits and special tax related projects.
• Manage and mentor members of tax team to greater levels of effectiveness and engagement.
• Improve taxation knowledge within d.light through communication and tax training where appropriate.

Requirements:

• 10+ years of relevant tax planning and compliance experience at senior management level.
• 3+ years international corporate tax experience across various African countries ideally East Africa
• A master’s degree in an accounting discipline.
• CPA designation with completion of In-depth tax courses.
• Extensive individual and corporate tax knowledge
• International good practices in tax administration including developing and implementing a comprehensive compliance management program.
• Strong knowledge of tax code, compliance and procedures for corporations.
• Strong experience with a variety of tax operations and ability to drive process improvements.
• Strong ability to utilize project management and accounting best practices to organize and prioritize tasks and the tasks of other tax team members.
• Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of tax initiatives.
• Excellent organizational and interpersonal skills, and ability to work as part of a multi-geographic team.
• Strong oral and written communication skills, including sound presentational skills
• Flexibility in resolving issues and addressing changing priorities.