Ericsson Careers

Come, and be where it begins.

• Ericsson is growing!  Our Ericsson Graduate Program in Kenya will focuses on technology leadership. We aim to attract and guide the most hardworking, innovative and creative technology minds.
• We are looking for Engineering Graduates who have completed their studies between  2022 and 2023 with one of the following bachelor’s degrees:
• Finance /Economics/Telecommunications / Business Administration / Supply Chain Management/Project Management/Law
• Candidate should not have more than 1 year of work experience

To be successful in the role you must have

• Database Understanding
• Broad Technical Acumen
• Entrepreneurial & commercial thinking
• Problem Solving Ability
• Creative Thinking
• Good planning and organizing skills
• Teamwork & collaboration skills
• Presentation skills (oral and written)
• Proficiency in Microsoft office
• Good Communication skills
• Good Negotiation skills

We believe in growing our graduates and giving them a chance to have the best possible start in their career. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their career. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal mentorship.

What we are offering you

• 12 months (plus) graduate program – we offer you a great training program before you move into an experienced job
• Explore your passion for innovation and your desire to join a leader. You’ll enjoy an open, inspiring culture that encourages idea generation and thought exploration
• Working in an international environment with colleagues from all over the world.
• Continuous on-the-job training, in classrooms and via e-learning.
• A mentor and buddy program.
• An opportunity to work for the Global leader in the Telecommunications industry.
• Mentorship programs provided by senior specialists in the industry.

We believe in growing our graduates and giving them a chance to have the best possible start in their careers. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their careers. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal mentorship

About This Opportunity

• We are now looking for a Customer Marketing Manager to support customer engagements, drive account-based marketing execution and create impactful customer experiences with specific Customer Units CUs/accounts.  The responsibility includes engaging with the sales organization in ongoing business and new business opportunities ensuring leads generation for sustainable growth. The Customer Marketing Manager will be responsible for two major Customer Units (South and East Africa alongside a Major Communication Service Provider (CSP) Operating Companies within Market Area Middle East and Africa.

What You Will Do

• Analyze the account from market, customers and competitors’ perspectives
• Develop effective account strategy and plan for specific accounts per CU to accelerate adoption
• Contribute to the high-performance marketing culture
• Participate in sales account planning to share marketing insights and to develop insights for brand or specific portfolio positioning
• Drive customer engagements and create impactful customer experiences within specific CUs, including planning, managing, executing and following -up on marketing campaigns around the customer journey driving collaboration between sales and marketing
• Provide input on CU marketing content needs to global point of contact
• Plan and execute customer-specific events, workshops, and activities based on global campaigns activation plans
• Drive lead generation with specific accounts/Customer Units.
• Measure activation success and analyze needed changes.
• Build strong relationships with customer and account counterparts to engage early on in the sales journey and create the need for the customer.
• Help to position Ericsson as a market leader and stimulate market growth.

You Will Bring

• Account marketing knowledge & skills
• Market insight and analysis
• Business Acumen
• Customer insight
• Speaking and presentation skills
• Relationship building

Core Competencies

• Demand generation skills
• Negotiations and value argumentation skills (customer/brand/portfolio)
• Analytical & problem-solving skills
• Value Creation Knowledge
• Project management
• Domain knowledge (industry/portfolio)
• Communications skills (verbal/written)
• Presentation skills

You Should Also Have

• Customer knowledge.
• University degree in Business, Marketing, Communications or equivalent training/experience.
• 5-7+ years of relevant experience.
• Experience working in a dynamic and fast-moving environment.
• Understanding of digital communications
• Telcom & ICT background is preferred

About this opportunity

• We are now looking for a Strategic Sourcing Manager to strengthen Ericsson’s competitive position by maximizing supplier value, proactively managing business risks and contributing to the creation of value for the Customer. The SSM is accountable for evaluating, qualifying and selecting suppliers for the external purchase and licensing of all products and services: To be delivered to Customers as part of or as an Ericsson product or service
  For internal use within Ericsson. The SSM and/or the Supplier Relationship Manager are responsible for all commercial supplier relationships.
  

What you will do

• Lead, prepare & execute the RFx process
• Evaluate and select suppliers
• Conduct supplier negotiation
• Ensure supplier agreement implementation
• Contribute to the long term business

You will bring

• Qualified professional with at least 5 years commercial experience or professional sourcing/ commercial
• Education: Bachelor’s degree required, preferably in the field of business, finance, legal or management
• Domain experience: Indirect Sourcing experience - Travels, HR, Cars, Real Estate & Facility management, Professional Support Services, Marketing and Communications etc Sourcing Practice, Process & Strategy Knowledge
• Change & Improvement Management Skills
• Commercial Acumen & Skills
• Financial Acumen & Skills
• Local Laws & Regulations Knowledge

What you will do :

• MMEA MFS Engineering has responsibility for all MFS Engineering efforts undertaken to support customers as part of new projects and existing development efforts.
• The MFS Engineering team will support Cluster and Units in both pre and post sales activities in conjunction with the COE Architects. 
• The Engineering team will work to support customer customisation and integration efforts in transitioning or migrating to Ericsson MFS solutions.  The Engineering team will also support customer third party integration efforts where appropriate. 
• The Engineering team will integrate and work with other Engineering teams both from BA and SA to ensure best resources are applied to customer and BA requests 
• Engineering team will support automation / DevOps operations of the COE operations teams.
• The Engineering team will support automated testing and support of the testing infrastructure.
• The Engineering team will work with COE Architecture teams to ensure DevOps processes and systems are implemented across Engineering team activities.

You will bring

• 10-15 years of experience in leadership positions within the financial, and/or ICT industry
• Experience in complex financial/banking or IT systems Service Delivery. 7+ Years
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong delivery capabilities
• Strong financial and commercial acumen
• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
• Developed analytical skills to identify trends, inefficiencies and value realization opportunities
• Very good understanding of Fintech Process and Global Directive, Ericsson Business Process, Financial and Delivery models
• Strong business, operation and financial skills

About this opportunity

• Group Function Legal Affairs ("GFLA") provides timely, highly qualified, and efficient legal services to the Ericsson Group and thereby contributes to achieving the Group's targets. In accordance with GFLA's mission statement, the Market Area Group Legal Counsel (“MA LC”) acts as Guardian and Enabler by providing effective legal and compliance solutions in a risk-appropriate manner.
• The Market Area Middle East and Africa (“MMEA”) legal team is a unit within Ericsson Group Function Legal Affairs and Compliance. The main objective of the MMEA legal team is to provide legal support in accordance with the above to MMEA.
• We are looking for a MA LC acting with integrity, adhering to Ericsson’s Principles and Values, and assuming ownership and responsibility for sustainable business success, where risk awareness is key. For this, MA LC needs to think laterally and sometimes outside the legal box, considering legal, contractual, financial, technological, and operational aspects, as well as customer relationships, together with benefits and risks for Ericsson.
• The MA LC is often a source of experience and is normally involved in a variety of projects, deals, and transactions horizontally across the organization. As such, the MA LC must be curious, willing to develop and learn, proactive and solution-focused, take a commonsense approach, have good analytical skills, exercise sound judgment, act reasonably, and possess good networking skills, in- and outside of Ericsson.
• The MA LC needs to be an effective and empathetic communicator and be able to synthesize and translate into simple language the intricacies of technical legal issues, helping the stakeholders understand their complexities and impacts.

What you will do

• Drafting, reviewing, and actively negotiating commercial contracts, and legal documents in connection with the business objectives; production of templates, both adaption of global templates and creation of local templates,
• Managing and mitigating legal and contractual risks by supporting the design and implementation of company policies and procedures,
• Supporting the business to ensure compliance with applicable laws and regulations and internal investigation in collaboration with different stakeholders.
• Handling corporate documentation and required licenses and authorizations in legal entities in collaboration with MMEA Company Control,
• Assisting legal entities to reduce exposure arising out of disputes by driving litigation strategies and managing external counsels. Managing disputes, claims, actions, and potential disputes, claims, and actions in concert with various stakeholders and Group Legal Litigation Counsel at GFLA (when required),
• Supporting other functions in various matters, with extra focus on intellectual property rights, data privacy, and compliance in general,
• Providing advice and assisting Sales to design creative business models that complies with laws and internal directives,
• Monitoring local legislation, regulations, and legal trends that are relevant for Ericsson and its operations. Informing internal stakeholders, as necessary and relevant,
• Implement policies and directives and decisions of GFLA,
• Providing guidance and advising on general legal issues in a multi-territory and multi-jurisdiction environment as well as guidance,
• Identifying legal competence gaps among stakeholders, preparing training tools and material, and providing legal training to the business stakeholders
• With various degrees of cooperation and involvement of other relevant stakeholders and functions.

You will bring

• Bachelor’s Degree in law required.
• A Master’s degree and any further jurisdiction knowledge would be an asset.
• At least 7 years of experience as a corporate in-house counsel and/or member of a leading corporate law firm, preferably with experience relevant to the IT and/or telecommunications industry and cross-border transactions in a multi-national setting.
• A mix of both law firm and in-house experience would be an important asset.
• Excellent knowledge of contracts law, and international contractual principles, in addition to very good knowledge of commercial law, labour law corporate governance, and litigation & external counsel management.
• Very good understanding of IT/telecommunication business and applicable laws and regulations.
• As a part of a global team, fluent in English and French with an extensive negotiation experience in an international environment.
• Good negotiation skills and business acumen.
• Must be able to work at all levels as well as at a most senior and high level, under time pressure, across a cross-section of the business with critical and meticulous attention to detail.
• Must be able to demonstrate interpersonal skills; collaboration and communication
• Must be people-oriented, i.e. must be able to relate to people with empathy, yet to be objective in judgment and quickly win the confidence of others.
• Should be able to quickly develop a strong internal and external network.
• Integrity must be of the highest level.
• Must be a true team player, professional, confident, sound analytical thinker and always really good judgment, adaptable to change quickly.

About this opportunity

• Business Analyst MFS role is accountable for design and ownership of Mobile Financial Services and Ericsson Wallet platform solutions in particular market or group account. This role will part of SDLC process to design, develop, test and deploy solutions. Responsibilities are related to solution architect role along as business analyst to translate business requirements into scalable, durable, and secure solutions. Business analyst will engage multiple stakeholders at Partner and Ericsson side to ensure solution is aligned with Ericsson Wallet Platform product standard methodologies, roadmap and customer requirements.
   

What you will do

• Work closely with customer to build a solution aligned with received demands and requirements documentation
• Organize Requirement gathering workshops to ensure all business requirements are collected as input towards Quick study execution by respective R&D organizations.
• Support Account Manager and Deployment manager in communication of quarterly deployment plan
• Communicate regularly Ericsson Wallet Platform roadmap for OPCO specific use cases.
• Support ADM delivery Manager or Head of Service Delivery MFS to build OPCO Deployment Plan.
• Builds HLD/LLD and ensures sign off from Opco respective stakeholder as part of Demand Technical Governance.
• Educate OPCOs counterpart on MFS Platform Service catalog and available and planned use cases.
• Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
• Regular analysis of use cases and capabilities that are not generating revenue or usage is showing constant decline trend.
• Responsible for value and technical outcome of the demands.
• Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
• Support with end to end lead for hardware ordering and deployment
• Maintain a healthy demand management lifecycle by properly tracking all achievements with associated dependency and defects properly logged
• Organizes Requirement gathering workshop to ensure all business requirements are captured as input towards Quick study execution by Design Unit, Customer Adaptation Centre and Program stakeholders.
• Support Account Manager and Head of Service Delivery MFS in material preparation around Operator Platform Roadmap with focus on OPCO specific use cases.
• Provide additional support to Operator regarding business development initiatives

 
You will bring

• Overall Experience in telecom or Fintech Industry. 5+ Years.
• Overall experience in operational experience. 3+ Years.
• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 3+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
• ITIL Certification is plus.
• Certification in Digital Finance or Digital Money
• TOGAF Certification is an added advantage
• Strong leadership skills with focus on team performance
• Solid understanding of network entities like F5, VMware & PKS.
• Knowledge in DB is plus.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Good communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to agree and establish relationships across organizational boundaries and in a global environment
• University degree in Technology, preferably MSC
• Knowledge of telecom & FinTech industry.
• Good knowledge on container, docker, kubernetes.
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French (will be a plus).

About this opportunity

We are now looking for a Domain Sales Manager to drive Cloud Software and Services domain sales across Customers in South and East Africa by supporting the account teams with business development and domain specific sales activities securing that Ericsson is perceived as a preferred partner. Working on a strategic level with the customer, identifying leads and opportunities, building a strong sales funnel, and converting them into closed business opportunities through techno-commercial acumen and a detailed understanding of Ericsson Cloud Software and Services portfolio strengths and values. This Customer facing role carries financial targets for each quarter and full financial year. Must be hands-on solution wise and drive deal closure across a broad customer base.

What you will do

• Influence Customers vision & strategy, drive Ericsson involvement in creating customer visions, strategies & requirements
• Deliver customer value, provide insight on how new trends will affect customer business and unlock relevant discussions specific to the CSS portfolio on a CXO level
• Identify business opportunities/leads, identify customer business needs through consultative engagements. Build the sales funnel and potential leads in the overall CSS domain for BSS, OSS and Cloud/Core.
• Support to convert leads and drive new opportunities to deals, conduct in-depth business focused discussions with customer
• Must know the customer power base well enough with a view to build and handle a multi-year engagement & sales plan
• Interwork with Head of Service Delivery for new opportunity service/support estimate and use strong techno-commercial skills for building recurring business.

You will bring

• Education: University degree in Business or Engineering, Master’s degree would be advantageous or equivalent working experience.
• Minimum 7 years’ experience from Sales relates roles
• Domain: Experienced across Core and Cloud, BSS & OSS but flexible to learn and grow into new sub-domains of Managed Services and Cognitive Network Solutions
• Confirmed experience in supporting the closure of yearly deal value >15M USD with recurring yearly revenue >5M USD
• Able to demonstrate with experience how they can grow a new deal into a multi-year business opportunity
• Must have a consistent-record exhibiting techno-commercial skills where solution/technology strengths and value are exemplified to support the business proposition.
• Excellent Ericsson sales tools understanding if internal candidate
• Africa Telco Industry knowledge is a must
• Customer Insight & Selling Skills
• Good relationships in BA and MA Sales Support is a plus

What you will do

• Design, and secure the adequate level of competences in the unit to support the business demands. Plan for team development connected to MA needs. Engage with and endorse strategic learning initiatives.
• Conduct Talent Management Plan job rotation based on performance assessment of resources
• Define Performance KPI’s for the resources pool
• Manage and balance resources, cost, and competence (pyramids) based on business need and recruitment of resources ensuring diversity.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
• Responsible for a selection and leadership of team including of Program Manager, Project Manager, Solution Architect, DevOps Engineer, Front End handler and Operations Manager
• Stimulate lead generation of support sales activities and maintain MFS sales funnel
• Maintain the Business Intelligence and competitive analysis aligned with MFS Cluster/CoE
• Support the Clusters/CoE with relevant information about business insights.
• Owns and conducts internal and external regular governance to drive service delivery, operational and business forums through effective KPI dashboards and measurements with Group and its affiliates.
• Acts and lead escalation for MFS and Mobile Money customer’s executive leadership teams
• Work in close coordination with CUs and Solution Area BTEB MFS
• Ensure Governance and Escalation structure is followed in Demand management and Managed Operations areas.
• Support customer in preparation and delivery of services quarterly roadmap in alignment with CoE and SA BTEB MFS
• Normalize and maintain the standards as per FINTECH guidelines and best practices in use worldwide
• Drive improvement programs, initiate and own external & internal networks. Ensure adherence to global and MMEA MFS processes, methods & tools.
• Own the financial forecast, measure the deviation/performances in line with approved figures. Approve OPEX to support new deals and opportunities
• Owns and maintains service delivery, sales and operations for customer or set of customers in region of MMEA
• Responsible for setting up, leadership and management of sales, programs and projects delivery in alignment with customer commitments and scope.
• Continuously strive for an efficient and optimized delivery through automation of processes, tools and Ericsson Wallet Capabilities.
• Provide financial and overall organizational performance reporting, CoE in charge of consolidation.
• Sets the goals for organization to deliver on contractual commitments and financial targets.
• Works closely with Head of Centre of Excellence MFS and Solution Area BTEB MFS to lead service delivery in alignment with customers commitments.

You will bring

• 10-15 years of experience in leadership positions within the telecom and/or ICT industry
• Experience in C-suite governance leadership and management
• Experience in complex financial/banking or IT systems Service Delivery. 7+ Years
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong financial and commercial acumen
• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
• Developed analytical skills to identify trends, inefficiencies and value realization opportunities
• Very good understanding of Ericsson Business Process, Financial and Delivery models
• Strong business, operation and financial skills
• Good at handling resource planning and competence development

The role of Solution Architect is a senior person responsible for solution large pursuits in the application development services space for Ericsson clients. We are now looking for a Solution Architect who will be responsible for analyzing, designing, and developing innovative technical solutions for the customers.

What you will do:

• Be accountable for providing a profitable business model for Ericsson by translating customer needs, and technology opportunities into detailed technical offerings, solutions, and proposals
• Analyze customer technology, define business requirements and participate in risk analysis
• Be responsible for the execution of the proposals and project work, resource allocations, assignments, and budgets
• Engage with the CxO level to present project updates, strategic direction, risks, and recommendations for Network improvement programs
• Deliver on necessary feature implementation and recommend parameters settings to better data services
• Participate in knowledge-sharing activities
• Provide technical support in customer discussions & presentations
• Manage customer complaints and provide solutions with accurate explanation reports
• Participation in the development of the service portfolio
• Drive changes in the methods, processes, and guidelines with internal and external customers
• Participate in knowledge transfer, documentation, and information sharing
• Engage with the sales and accounts teams to drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
• Implement, fine-tune and benchmark features implemented into the network in line with customer presentation and expectations.

You will bring:

• 7 - 12 years in an IT Telco as a Solution Architect
• University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related subject area
• Solid customer/stakeholder management
• Competent in advanced feature trials and implementation for 2G,3G and LTE with the introduction of 5G
• Sense of urgency with quality as a key result
• A strong background in handling/effecting change
• A good command of English, both written and oral
• Good presentation skills
• Excellent communication skills
• Knowledge sharing and collaboration skills
• Experience in VOLTE and 5G will be advantageous