Head of MFS Africa - Multi Accounts

What you will do

• Design, and secure the adequate level of competences in the unit to support the business demands. Plan for team development connected to MA needs. Engage with and endorse strategic learning initiatives.
• Conduct Talent Management Plan job rotation based on performance assessment of resources
• Define Performance KPI’s for the resources pool
• Manage and balance resources, cost, and competence (pyramids) based on business need and recruitment of resources ensuring diversity.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
• Responsible for a selection and leadership of team including of Program Manager, Project Manager, Solution Architect, DevOps Engineer, Front End handler and Operations Manager
• Stimulate lead generation of support sales activities and maintain MFS sales funnel
• Maintain the Business Intelligence and competitive analysis aligned with MFS Cluster/CoE
• Support the Clusters/CoE with relevant information about business insights.
• Owns and conducts internal and external regular governance to drive service delivery, operational and business forums through effective KPI dashboards and measurements with Group and its affiliates.
• Acts and lead escalation for MFS and Mobile Money customer’s executive leadership teams
• Work in close coordination with CUs and Solution Area BTEB MFS
• Ensure Governance and Escalation structure is followed in Demand management and Managed Operations areas.
• Support customer in preparation and delivery of services quarterly roadmap in alignment with CoE and SA BTEB MFS
• Normalize and maintain the standards as per FINTECH guidelines and best practices in use worldwide
• Drive improvement programs, initiate and own external & internal networks. Ensure adherence to global and MMEA MFS processes, methods & tools.
• Own the financial forecast, measure the deviation/performances in line with approved figures. Approve OPEX to support new deals and opportunities
• Owns and maintains service delivery, sales and operations for customer or set of customers in region of MMEA
• Responsible for setting up, leadership and management of sales, programs and projects delivery in alignment with customer commitments and scope.
• Continuously strive for an efficient and optimized delivery through automation of processes, tools and Ericsson Wallet Capabilities.
• Provide financial and overall organizational performance reporting, CoE in charge of consolidation.
• Sets the goals for organization to deliver on contractual commitments and financial targets.
• Works closely with Head of Centre of Excellence MFS and Solution Area BTEB MFS to lead service delivery in alignment with customers commitments.

You will bring

• 10-15 years of experience in leadership positions within the telecom and/or ICT industry
• Experience in C-suite governance leadership and management
• Experience in complex financial/banking or IT systems Service Delivery. 7+ Years
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong financial and commercial acumen
• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
• Developed analytical skills to identify trends, inefficiencies and value realization opportunities
• Very good understanding of Ericsson Business Process, Financial and Delivery models
• Strong business, operation and financial skills
• Good at handling resource planning and competence development