Ilara health limited Careers

The Role

As a Pharmaceutical Technologist in our Mombasa Warehouse, you will be responsible for maintaining operational procedures required to run the day-to-day activities of the Medicines business channel, specifically working in warehouse Management. You will liaise with the Ops and sales teams to ensure that orders placed are Picked, packed, and delivered.  

Responsibilities

• Work on picking, packing, and delivery process and Fulfillment of orders according to the timelines to ensure Ilara customers obtain the desired products.
• To inspect and receive incoming orders delivered to our warehouse and for dispatch to clients on a rolling basis..
• Work closely with the logistics providers to ensure timely collection for delivery while confirming the arrival of deliveries to the customers and following up on issues arising from logistics.
• Manage the inventory levels of the product in stock and raise requests for reorder quantities.
• Facilitate the reconciliation of accounts.
• Maintain inventory records as appropriate and record them in the inventory management system.
• Use data to build a robust understanding of customer preferences, most-desired brands, and fastest-moving SKUs..
• Collaborate closely with the team members to provide effective solutions to support business and quality objectives.

Requirements

• Pharmacy/Pharm Tech background is a MUST.
• Ability to manage the whole logistics and warehouse cycle  is a plus.
• Negotiation skills to craft solutions for our suppliers.
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction.

Who You Are?

• Ability to understand Medicines/products and the healthcare value chain.
• Willingness to initiate and build relationships.
• Self-starter who is capable of working autonomously.

The Role
As a Pharma Associate (Warehouse Management), you will be responsible for maintaining operational procedures required to run the day-to-day activities of the Medicines business channel, specifically working in warehouse Management. You will liaise with the Ops and sales teams to ensure that orders placed are Picked, packed, and delivered.  

Responsibilities

• Work on picking, packing, and delivery process and Fulfillment of orders according to the timelines to ensure Ilara customers obtain the desired products.
• To inspect and receive incoming orders delivered to our warehouse and for dispatch to clients on a rolling basis..
• Work closely with the logistics providers to ensure timely collection for delivery while confirming the arrival of deliveries to the customers and following up on issues arising from logistics.
• Manage the inventory levels of the product in stock and raise requests for reorder quantities.
• Facilitate the reconciliation of accounts.
• Maintain inventory records as appropriate and record them in the inventory management system.
• Use data to build a robust understanding of customer preferences, most-desired brands, and fastest-moving SKUs..
• Collaborate closely with the team members to provide effective solutions to support business and quality objectives.

Requirements

• Pharmacy/Pharm Tech background is a MUST.
• Ability to manage the whole logistics and warehouse cycle.
• Negotiation skills to craft solutions for our suppliers.
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction.

Who You Are?

• Ability to understand Medicines/products and the healthcare value chain.
• Willingness to initiate and build relationships.
• Self-starter who is capable of working autonomously.

The role

The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
• Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company's guidelines.
• Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
• Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
• Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.

Requirements

• 1-2 experience in collections or a related field
• Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
• Must have a laptop
• Having a motorbike with an active drivers license is an added advantage

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment

The role

The Assistant Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Keep accurate records of all collection activities
• Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
• Negotiate payment plans and arrange for payment of outstanding balances
• Monitor payment arrangements and follow up with customers as necessary
• Provide exceptional customer service and handle customer complaints and inquiries on payments Identify and escalate non performing accounts as per the escalation policy
• Adhere to all company policies and procedures related to collections
• Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
• Conduct field visits where necessary as per the credit and collections policy
• Meet or exceed collection targets and goals

Requirements

• Bachelor’s degree in a business or related field
• 2-3 years of experience in collections or a related field
• Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment

The Role

As a Pharmaceutical Technologist, you will play a key role in the efficient operation of our hospital-based pharmacies. This position offers an exciting opportunity to be part of a growing healthcare service that prioritizes patient care and operational excellence.

Responsibilities:

• Medication Dispensing:
  • Accurately dispense prescription medications in accordance with physician orders and regulatory guidelines.
  • Provide clear and concise instructions to patients on medication usage.
• Inventory Management:
  • Maintain proper inventory levels and reorder medications and supplies as needed.
  • Accurately record all transactions in the Ilara Health HMIS
  • Conduct regular audits to ensure accurate stock levels and expiration date monitoring.
• Collaboration and Communication:
  • Work closely with other professionals at Ilara Health and at the clinic to ensure coordinated patient care.
  • Communicate effectively with Ilara Health team members and hospital staff.
• Regulatory Compliance:
  • Ensure compliance with local regulations governing pharmacy practices.
  • Participate in quality assurance and continuous improvement initiatives.
• Customer Service:
  • Provide excellent customer service to patients, addressing their inquiries and concerns.
  • Maintain a professional and approachable demeanor at all times.
• Cleaning and Maintenance:
  • Perform regular cleaning tasks to ensure a sanitary and organized pharmacy environment.
  • Adhere to infection prevention and control standards and protocols to maintain a clean and safe workspace.
• Billing:
  • Accurately process patient billing, ensuring compliance with billing regulations and hospital policies.
  • Address billing inquiries from patients and collaborate with the billing department as needed.
  • Collection of revenue and adhering to cash handling policies.
• Day-to-Day Tasks:
  • Handle various day-to-day tasks to contribute to the smooth operation of the pharmacy.
  • Assist in administrative duties and maintain accurate records as required.

Requirements

• Licensed Pharmaceutical Technologist.
• Minimum of 2 years of experience working in a hospital or clinical pharmacy setting.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities.
• Tech-savviness: Comfortably navigate inventory softwares, EMR systems, and other digital tools to deliver seamless dispensing experiences.

The Role

As a Pharmaceutical Technologist, you will play a key role in the efficient operation of our hospital-based pharmacies. This position offers an exciting opportunity to be part of a growing healthcare service that prioritizes patient care and operational excellence.

Responsibilities:

• Medication Dispensing:
  • Accurately dispense prescription medications in accordance with physician orders and regulatory guidelines.
  • Provide clear and concise instructions to patients on medication usage.
• Inventory Management:
  • Maintain proper inventory levels and reorder medications and supplies as needed.
  • Accurately record all transactions in the Ilara Health HMIS
  • Conduct regular audits to ensure accurate stock levels and expiration date monitoring.
• Collaboration and Communication:
  • Work closely with other professionals at Ilara Health and at the clinic to ensure coordinated patient care.
  • Communicate effectively with Ilara Health team members and hospital staff.
• Regulatory Compliance:
  • Ensure compliance with local regulations governing pharmacy practices.
  • Participate in quality assurance and continuous improvement initiatives.
• Customer Service:
  • Provide excellent customer service to patients, addressing their inquiries and concerns.
  • Maintain a professional and approachable demeanor at all times.
• Cleaning and Maintenance:
  • Perform regular cleaning tasks to ensure a sanitary and organized pharmacy environment.
  • Adhere to infection prevention and control standards and protocols to maintain a clean and safe workspace.
• Billing:
  • Accurately process patient billing, ensuring compliance with billing regulations and hospital policies.
  • Address billing inquiries from patients and collaborate with the billing department as needed.
  • Collection of revenue and adhering to cash handling policies.
• Day-to-Day Tasks:
  • Handle various day-to-day tasks to contribute to the smooth operation of the pharmacy.
  • Assist in administrative duties and maintain accurate records as required.

Requirements

• Licensed Pharmaceutical Technologist.
• Minimum of 2 years of experience working in a hospital or clinical pharmacy setting.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities.
• Tech-savviness: Comfortably navigate inventory softwares, EMR systems, and other digital tools to deliver seamless dispensing experiences.

The role

The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
• Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company's guidelines.
• Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
• Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
• Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.

Requirements

• 1-2 experience in collections or a related field
• Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
• Must have a laptop
• Having a motorbike with an active drivers license is an added advantage

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment

The Role

As a Warehouse Associate, you will be responsible for maintaining operational procedures that are required to run the day to day activities of the Medicines business channel. You will liaise with cross functional internal teams to continuously improve the entire operational experience within the company.

Job Description

• To inspect and receive incoming orders delivered to our warehouse
• In bounding Inventory into the system with the right price and quantity
• Perform regular stock checks and reconcile inventory discrepancies
• Ensure proper storage of pharmaceuticals and always ensuring a clean, well maintained warehouse
• Picking and Packing; Fulfilling orders to ship to clients by picking the correct pharmaceutical products based on order specifications, packing and labeling packages accurately.
• Maintaining accurate records of invoices and Delivery notes.
• Follow up order delivery timelines,inform clients of expected delivery date and handle any arising unfulfilled orders.
• Monitor stock levels and provide recommendations for restocking.

Skills

• Be Organized.
• Attention to Detail
• Adaptability to warehouse procedures, Schedules and tasks
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction

Who You Are

• Ability to understand Medicines/products and healthcare value chain
• Willingness to initiate and build relationships
• Self-starter who is capable of working autonomously
• Educational Certificate in Pharmacy (Degree or Diploma)

The Role

As a Warehouse Associate, you will be responsible for maintaining operational procedures that are required to run the day to day activities of the Medicines business channel. You will liaise with cross functional internal teams to continuously improve the entire operational experience within the company.

Job Description

• To inspect and receive incoming orders delivered to our warehouse
• In bounding Inventory into the system with the right price and quantity
• Perform regular stock checks and reconcile inventory discrepancies
• Ensure proper storage of pharmaceuticals and always ensuring a clean, well maintained warehouse
• Picking and Packing; Fulfilling orders to ship to clients by picking the correct pharmaceutical products based on order specifications, packing and labeling packages accurately.
• Maintaining accurate records of invoices and Delivery notes.
• Follow up order delivery timelines, inform clients of expected delivery date and handle any arising unfulfilled orders.
• Monitor stock levels and provide recommendations for restocking.

Skills

• Be Organized.
• Attention to Detail
• Adaptability to warehouse procedures, Schedules and tasks
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction

Who You Are

• Ability to understand Medicines/products and healthcare value chain
• Willingness to initiate and build relationships
• Self-starter who is capable of working autonomously
• Educational Certificate in Pharmacy (Degree or Diploma)