Kempinski Hotels Careers

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Create the hotel media and marketing plan.
• Implement media and marketing plans and coordinate with agencies.
• Determine overall marketing campaign ROI. Monitor and review the response rates to improve and take corrective measures (where applicable).
• Plan, coordinate, and implement direct marketing, both on- and offline.
• Maintain guest database for mailings.
• Liaise with F&B department to promote F&B outlets.
• Create, coordinate, and maintain give-aways and collateral.
• Ensure picture storage and distribution systems are maintained (Picture Park & VFM Leonardo).
• Provide content and images for websites according to Corporate Identity.
• Ensure content and photography of 3rd party websites is maintained.
• Ensure compliance with Corporate Identity guidelines.
• Act as brand custodian for hotel and Kempinski brand.
• Ensure all creatives are reviewed and approved by Corporate Marketing promptly before advertising agency or printer proceeds.
• Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
• Coordinate between the hotel and Corporate Marketing and agencies whenever necessary.
• Maintain updates of Corporate Marketing guidelines and inform colleagues.
• Communicate and coordinate with internal departments, especially sales, Public Relations, and web as well as creative agencies and suppliers.
• Bring ideas and participate in the preparations of the promotional theme events, other promotional activities, and invitation lists.
• Proactively promote Rooms, Food, and beverages including Banquet/Conferences, or any other current or forthcoming activities that lead to potential sources of business.
• Conduct competition checks, benchmarking, and follow up on market trends regularly.
• Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
• Follow the sales and marketing results and propose corrective actions if needed.
• Take part in sales and marketing training programs.
• Keep up to date with the latest developments in the hotel including all activities, promotions, and rates of the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in Marketing from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/she will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Manage department contracts and purchasing requests.
• Establish, update and maintain departmental files and records.
• Creates databases, performs data entry, participates in purchasing projects by researching or providing relevant information; prepares reports accurately and within the allowed time frame.
• Authorizes payment for purchases by forwarding receiving documentation.
• Liaison with the accounting department to reconcile invoices and purchase orders.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

Skills, Knowledge and Expertise

• Degree/ Diploma in Procurement from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:

• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends.
• Make recommendations for appropriate adjustments to kitchen operations accordingly.
• Maintain a hygienic kitchen and personal hygiene and ensure company’s standards are maintained.
• Prepare, cook and serve food according to the restaurant’s menu.
• Prepare in advance food, beverage, material and equipment needed for the service.
• Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
• Clean and re-set their working area.
• Ensure awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Assemble and prepare ingredients for menu items.
• Assist with checking, receiving and storing of goods.
• Maintain storage areas.
• Monitor all kitchen costs and take corrective action, when necessary to reduce expenses.
• Inspect daily, all fresh food received to ensure a high quality is maintained.
• Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef.
• Ensuring the quality and standards at the outlet meet the expectations of the customer
• Constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures.
• Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy.
• Establish and maintain professional and effective communication within the whole Food & Beverage Department.

Skills, Knowledge and Expertise

• Degree/ Diploma in Culinary from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Be knowledgeable of all services and products offered by the hotel.
• Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest inquiries courteously and efficiently and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
• Be knowledgeable about operating the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
• Carry out scheduled inventories of products and operating equipment.
• Adhere to the hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
• Ensure flawless service to the highest standards and as required by the department and the hotel.
• Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Ensure that mechanical technicians adhere to set working hours.
• Submit FF&E requirement to the Plant room/supervisor/Assistant /Chief Engineer.
• Ensure that quality workmanship is observed.
• Ensure quick and permanent solutions are implemented to avert re-occurrences.
• Perform periodic preventive maintenance for machines and equipment.
• Ensure close and hands on supervision of mechanical technicians.
• Plan and schedule maintenance of equipment without interfering with the normal operations and depending on the urgency.
• Perform daily check for Laundry and Kitchen Equipment.
• Ensure that the preventive maintenance is done as scheduled.
• Advise storekeeper on what items are required in the store.
• Ensure that quality are items delivered.
• Ensure minimal wastage of materials.
• Have a working knowledge of Department Brand Standards to ensure compliance.
• Have working Knowledge of HVAC/Electrical and MEP Installations
• Ensure HACCP and COSHH policies are strictly adhered to.
• Ensure all equipment and machines are working and in good condition
• Ensure periodic testing and service of equipment is done.
• Take a daily record of all the electrical meters reading and submit to plant room technician for preparation of daily utility report
• Ensure all hazardous installations/ equipment are isolated, warning signs indicating e.g. Out of order, Do not operate are in place.
• Comply with all Kempinski International company policies.
• Comply with all systems and procedures as laid down by Chief Engineer.
• Replace all the burnt-out bulbs within the premises
• Inspect all public areas for any electric faults against the checklists
• Cary out minor electrical installation within the building
• Service and repair of electrical equipment
• Facilitate guest rooms and property maintenance
• Perform the right treatment of boilers and swimming pool water and keep a record of the water condition in the two systems.
• Monitor the effects of servicing and maintenance of plant equipment’s
• Receive fuel (AGO & LPG) and keep records of the same.
• Prepare Daily Utility consumption report.
• Ensure that there are no fuels, gas, and water, steam leaks in plant room the premises.
• Ensure proper chemical treatment of boiler make-up water and keep record of water condition in the system.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude.

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
• Assist in the purchase of all AV equipment
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
• Manages and maintains Database Management Systems
• Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
• Prepare crystal reports
• Solve technical and operational challenges in the scope of IT reported by users.
• To support computers in hardware and software malfunction in coordination with all the departments.
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
• Maintain complete record of the systems related inventory.
• Coordinate the timely repair of the faulty computer systems and equipment.
• Establish and maintain procedures of the backup and restoration of all data and programs in the system.
• Coordinate the data and emergency procedures in the event of system failure.
• Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
• Keep all systems and software up to the current release.
• Advise hotel management on the existing and future systems being developed/implemented.
• Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
• Set up and maintain the office automation systems in the hotel.
• Support Systems, local area network, and wide system office.
• Handle all administrative in the information system office.
• Assist the users on the use of the information systems in the hotel.
• Prepare and maintain documentation n all hotel software applications.
• Maintain and inventory listing of all computer hardware in the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in IT from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude.

Description

• Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day-to-day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Maintain and update inventory: control of all gifts and giveaways
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
• Compile monthly reports to be completed by 5th of each month.
• Compile statistics.
• Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection, and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure businesses.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with appropriately.
• All inquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within the guidelines of the Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Degree/ Diploma in Sales from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude

Key Responsibilities

• Ensuring City Ledger Aging is maintained within Kempinski standards.
• Ensuring Invoices are issued no later than 24 hours after check-out and payment is collected with 30 days of issuing an invoice.
• Ensuring guest queries are replied to within 24 working hours.
• Ensuring uncollectable accounts are minimized and written-off accurately and on time.
• Ensuring all credit staff are motivated and fully trained in all their duties and responsibilities.
• Ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
• Preparing and conducting monthly credit meetings.
• Ensuring that all documentation is filed and in compliance with all policies.
• Reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the Director of Finance.
• Collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
• Supervising, training and motivating the Credit section staff.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Bachelor's degree in business, finance, or a related field.
• Minimum of 3 years in credit management preferably in a 5* hotel chain.
• Ability to work and communicate in a multinational environment.
• Ability to handle high volumes of work with attention to detail.
• Computer literacy adapted to the field of training.
• Strong organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.

Key Responsibilities

• Stock taking of various stores during month end and timely spot checks.
• Conduct the biannual operating equipment inventory and report the losses.
• Verify spoilage reports and report the same to cost controller for proper accounting.
• Assist Cost Controller in conducting market survey of food products especially fruits and vegetables.
• Input additions, new pricing and menus into the micros POS. 
• Daily import of micros item sales in outlets to FBM for inventory reconciliation. 
• Accounting for daily inter-outlet transfer requests for proper cost allocation while maintaining accurate inventory reconciliation. 
• Perform beverage outlet spot checks on random basis. 
• Conduct spot checks on receiving items, verifying invoice quantities and weights against actual quantities and quality received.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and Expertise

• Diploma or Degree in any business-related field.
• A minimum of three years of experience, preferably in a 5* hotel cost control section with a good understanding of hotel operations especially stores & receiving procedures.
• Ability to work and communicate in a multinational environment.
• Computer literacy adapted to the field of training.
• Working knowledge in MC, OPERA, Micros & SUN.
• Knowledge of the generally accepted accounting principles and local regulations.