Kenya Airways Careers

Brief Description        

Execute daily catering operations so as to ensure seamless product delivery and efficient management of catering processes in a timely, safe and secure environment.

Detailed Description        
Principal Accountabilities (Responsibility) 

•  Execute planned catering activities to ensure reliability of standards and schedules
•  Monitor all safety and security guidelines and regulations are observed and incorporated in all operational tasks
• Report on catering meal uplift per flight and address any operational challenges
• Monitor and manage any disruptions in liaison with related stakeholders
• Monitor efficient and effective loading and offloading of in-flight amenities to achieve targeted objectives
• Audit catering products from catering supplier and ensure KQ specifications are adhered to at all times
• Monitor waste management and over catering initiatives are in line with projected targets
• Verify loading of items from the caterer and spot check on meals
• Monitor and report on catering equipment return from out stations
• Monitor proper loading of reading materials, landing cards, visa forms, headsets, blankets and other amenities
• Monitor meal uplifts and communicate to out stations on return catering
• Ensure all SPMLs are loaded and handed over to Crew with appropriate paperwork on flights ex-NBO and back catered flights
• Meet arriving flights and solicit for feedback from crew in regard to the catering product.
• Participate in all catering related meetings and ensure implementation of any recommendations
• Ordering of out station landing cards and preparation of in-flight documents for use on board
• Input meal data and do a daily reconciliation with NBO catering supplier.
• Ensure closure on variances daily

Job Requirements        
Qualification (Minimum) 

• KCSE Mean Grade (C Plain)
• Advanced Diploma in catering or hospitality related field

Additional Qualifications  

• Certified in catering or related field
• At least 4 years relevant experience in catering
• Computer proficiency
• Organizational and analytical skills
• Food and beverage knowledge
• HACCP Knowledge
• Valid East African Passport
• Valid driving license with at least 2 years’ experience
• 4 years in Food and Beverage related field

Additional Details        
Other Skills

• Ability to work with minimum supervision
• Unquestionable honesty, integrity and ethics
• Accuracy and attention to detail
• Results oriented
• Instant decision making

Behavioral competencies

• Results focus
• Communication skills
• High Integrity and honesty
• Customer insights
• Cost management
• Waste Management

Brief Description

S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.

Detailed Description

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote trouble shooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Requirements

• Bachelor's Degree in IT or a related field
• Knowledge and experience in IT service desk practices.
• Related experience and training.
• 2+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
• Windows desktops and notebooks, as well as iOS devices, in a networked environment.
• Microsoft Office & Outlook.
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
• Knowledge of Active Directory
• 1 year of experience in customer service, call center, or Help Desk support role and proficiency in one supported application.

Additional Details

• Ability to communicate technical concepts to non-technical people.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Ability to multi-task in a fast-paced environment.
• Exceptional oral and written communication skills.

Brief Description        

The candidate will be designing and fabricating aircraft seat linen, curtain, carpets per laid down standards projecting good image of Kenya airways whilst maintaining KCAA requirements.

Detailed Description        
Principal Accountabilities (Responsibilities)

• Designing and fabricating aircrafts (all types) seat according to the seat structure
• Drafting patterns, materials cutting and productivity samples.
• Carpeting aircraft this includes drafting, cutting pieces and edge locking and fitting in the aircraft.
• Maintaining of aircraft seats frames by designing Velcro’s and fitting and replacing worn out
• Manufacturing spare seat covers and supplying them to store for storage for all Kenya- airways aircrafts.
• Manufacturing aircraft curtains by designing, drafting, cutting according to aircraft type, stitching, press buttoning and fitting it to the aircraft.
• Manufacturing soundproof covers and repairing worn out ones.
• Manufacturing stretcher case covers and fitting fire block lining.
• Manufacturing Demo kits bags, baby bassinet and magazine pockets.
• Safety belt colour coding.
• Ensuring each fleet has clean spares seat covers on board all the time.
• Replacing soiled or damaged linen in the aircraft.
• Collecting clean seat covers and curtain from Laundry, sorting, scrapping, tagging them with part numbers, arranging as per aircraft type and packing them for storage in store.
• General care of and maintenance of upholstery sewing machine.
• Certifying seat covers for storage.

Job Requirements        
Qualification (Minimum)  

• Diploma in tailoring and Dress making or its equivalent.
• Holds Government Trade Test 2 in tailoring and Dress making.
• Good Communication Skills
• Vendor Training
• Company Procedures and Documentation
• Knowledge in pattern drafting and designing.
• Know how to interpret a design.
• Workshop Approvals
• 5 years working in a busy Upholstery shop.

Additional Details        
Other Skills

• Strong team Player.
• Proactive.
• Computer Literacy.
• Ability to work under time pressure to maintain flight schedules.
• Has demonstrated an understanding of Health & Safety /risk assessments and their practical application.

Brief Description

Job Purpose Statement: Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers.

Detailed Description

• Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs.
• Organize training logistics including preparation of learning material and venue arrangements
• Conduct training needs assessment to Identify training and development needs
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum
• Prepare, administer, mark examinations, and communicate results
• Prepare reports on all trainings conducted to enable continuous evaluation of training
• Issue certificates to qualified participants
• Prepare and submit accurate and complete training records within the stipulated time
• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
• Maintain competency, qualification and where required certified in the subject matter required to deliver
• Act as internal consultant in subject matter areas and support in driving organization change
• Participate in the development and sharing of annual training calendar in liaison with relevant managers
• Create a learning culture by always engaging learners and their managers.
• Collect participants feedback on delivered learning solutions and ensure regular evolution training
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level3).
• Support in the development, monitoring and implementation of e-learning in subject matter areas.
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Conduct service checks for crew in accordance with OME

Job Requirements

• Bachelor’s Degree/Diploma
• Excellent communication, interpersonal and presentation skills
• Leading self
• Instructional design and delivery skills
• Motivational skills
• Three (3) years of relevant experience as purser.

Additional Details

• Analytical skills with good judgement
• Interpersonal understanding
• Self confidence
• Ability to work under pressure
• Self- control
• Leadership skills
• Strong work ethics
• Teamwork and cooperation

Brief Description

This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.

Detailed Description

• This role involves developing organizational and technological goals, identifying opportunities for new information systems to improve effectiveness, evaluating user needs, staying updated on industry trends, and actively participating in management and technology meetings.
• Establish and maintain industry-standard procedures for Office Automation to fulfill organizational requirements, while also managing Data Center facilities to meet environmental, security, and operational standards.
• Develop, implement, and uphold IT operation policies and organization/project procedures, ensuring their effectiveness and adherence to regulations.
• Ensure Information Systems' availability, reliability, and security, aligning support services with SLAs, maintaining an efficient Service Desk, determining system requirements, negotiating contracts for SLA alignment, and managing continuous service improvement.
• Implement and manage a DevSecOps framework, prioritizing automation, and security throughout the software delivery pipeline, while ensuring adequate resourcing, upskilling, and tool implementation for efficiency, alongside developing an agile development framework.
• Oversee the secure and cost-effective automation of key business processes through the DevSecOps team.
• Ensure the establishment and maintenance of an effective IS Business Continuity Plan, including implementing a Disaster Recovery site, while also addressing technology issues promptly to maintain system availability and user satisfaction, ensuring smooth operation of all IS systems and efficient application support for users.
• Ensure thorough documentation of systems and smooth transitions to production to minimize business disruption from changes, while also monitoring inventory control movements to prevent unauthorized access to IS assets and assist in planning user requirements.
• The role entails conducting regular analysis of system security and integrity controls, implementing physical and logical security measures, ensuring proper data administration, and reporting on risk management for systems and technology, while recommending procedures and policies to mitigate risks, as evidenced through submitted risk management reports
• Ensure timely resolution of internal and external IT support audit findings, compliance with software licensing and copyright laws, and accurate completion of all related system and technology operations and services licenses, registrations, renewals, and surveys.
• Negotiate and manage SLAs and support contracts with external service suppliers to meet targets, while ensuring cost-effective high-tech solutions and competitive prices are provided to fulfill company needs.
• Identify and outsource activities to streamline support services, minimizing bureaucracy, and manage outsourced contracts to maximize organizational value.
• Participate in annual business plan preparation, develop budget estimates for capital and expense, prepare work plans, and monitor IT Operations expenses against approved budgets.

Job Requirements

• Graduate in IT or related field

Qualification or equivalent and other relevant qualifications

• Knowledge of complex IS infrastructure environment.
• 8 years ’experience, 3 years as an operations 
• Delivery manager in similar sized organization and 5 years in IS management.

Additional Details

• Leadership skills.
• Analytical skills.
• Communications kills.
• Service Delivery and support skills.
• Experience in Customer relationship management.
• Good knowledge of security concepts.
• Project management skills.

Brief Description        

• The candidate will oversee the execution of the Cargo organization’s chartering business, which includes managing resources and risks, evaluating potential business development opportunities to ensure profitability and competitiveness. This includes leveraging on networks to negotiate with various parties on aircraft availability, spot and time charter deals.

Detailed Description        
Principal Accountabilities (Responsibilities)

• Installing database management systems using best practice.
• Managing charter bookings from inquiry to completion.
• Challenge assumptions to maximize the efficiency of charters (routing etc).
• Identifying and generating sales leads.
• Develop and expand relationships with cargo customers and brokers.
• Recognize and understand all voyage pricing constituents – handling costs, fuel costs, and market levels.
• Expected for owned or third-party rates. A clear understanding of the competition – and their pricing mechanisms.
• Building relationships with Operators to ensure we can provide the most suitable aircraft choices, primarily KQ or outsourced.
• Develop an effective network – traveling globally to build and own customer relationships - know your customer.
• Developing and maintaining relationships with clients to ensure repeat business.
• Exceeding both your sales activity and financial targets.
• Understand and communicate relevant information on changing legislation directly affecting KQ.
• Projects business from agents/customers.
• Strictly implement procedures for executing monitoring and reporting on charter.
• Performances / communicate underlying variances.
• Assist with preparation of weekly and monthly management reporting.

Job Requirements        
Qualification(Minimum)  

• University graduate
• Minimum 5 years’ experience in the aviation industry with 3 years in a Charter Brokerage Sales environment.
• Knowledge of pricing & inventory management.
• 5 years, 3 years in Supervisory position.

Additional Details        
Other Skills

• Strong Interpersonal relationships.
• Advance practical knowledge of Microsoft Office package with bias on Excel & working with databases.
• Analytical skills on sales performance.
• Excellent communication skills.
• Decision making ability & independence.
• Comply with the Global Safety Standards, Polices and Operating Procedures.
• Strategic thinking & influencing.
• Business acumen & analytical thinking.
• Leadership qualities.
• Communication skills.
• Result orientation & pro-activity.
• Efficiency & effectiveness.
• Reliability & responsibility.
• High Integrity.

Brief Description        

This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.

Detailed Description        

• This role involves developing organizational and technological goals, identifying opportunities for new information systems to improve effectiveness, evaluating user needs, staying updated on industry trends, and actively participating in management and technology meetings.
• Establish and maintain industry-standard procedures for Office Automation to fulfill organizational requirements, while also managing Data Center facilities to meet environmental, security, and operational standards.
• Develop, implement, and uphold IT operation policies and organization/project procedures, ensuring their effectiveness and adherence to regulations.
• Ensure Information Systems' availability, reliability, and security, aligning support services with SLAs, maintaining an efficient Service Desk, determining system requirements, negotiating contracts for SLA alignment, and managing continuous service improvement.
• Implement and manage a DevSecOps framework, prioritizing automation, and security throughout the software delivery pipeline, while ensuring adequate resourcing, upskilling, and tool implementation for efficiency, alongside developing an agile development framework.
• Oversee the secure and cost-effective automation of key business processes through the DevSecOps team.
• Ensure the establishment and maintenance of an effective IS Business Continuity Plan, including implementing a Disaster Recovery site, while also addressing technology issues promptly to maintain system availability and user satisfaction, ensuring smooth operation of all IS systems and efficient application support for users.
• Ensure thorough documentation of systems and smooth transitions to production to minimize business disruption from changes, while also monitoring inventory control movements to prevent unauthorized access to IS assets and assist in planning user requirements.
• The role entails conducting regular analysis of system security and integrity controls, implementing physical and logical security measures, ensuring proper data administration, and reporting on risk management for systems and technology, while recommending procedures and policies to mitigate risks, as evidenced through submitted risk management reports
• Ensure timely resolution of internal and external IT support audit findings, compliance with software licensing and copyright laws, and accurate completion of all related system and technology operations and services licenses, registrations, renewals, and surveys.
• Negotiate and manage SLAs and support contracts with external service suppliers to meet targets, while ensuring cost-effective high-tech solutions and competitive prices are provided to fulfill company needs.
• Identify and outsource activities to streamline support services, minimizing bureaucracy, and manage outsourced contracts to maximize organizational value.
• Participate in annual business plan preparation, develop budget estimates for capital and expense, prepare work plans, and monitor IT Operations expenses against approved budgets.

Job Requirements        

• Graduate in IT or related field
• Disqualification or equivalent
• Other relevant qualifications
• Knowledge of complex IS infrastructure environment.
• 8 years ’experience, 3 years as an operations Delivery manager in similar sized organization and 5 years in IS management.

Additional Details        

• Leadership skills.
• Analytical skills.
• Communications kills.
• Service Delivery and support skills.
• Experience in Customer relationship management.
• Good knowledge of security concepts.
• Project management skills.

Brief Description        

Purpose Statement: - The key purpose of this job is to support business operations by implementation of aviation health standards for KQ staff and guests and grow business enterprise on the passenger medical services. The incumbent will work in close collaboration with a multidisciplinary team of health professionals and operational teams to ensure the effective and efficient performance of the JKIA clinic and support business continuity.

Detailed Description        
Clinical and Passenger Medical Services

• Undertake day-to-day clinical duties, e.g., walk-in clinic clients /patients and emergencies.
• Ensure smooth customary workflow of the clinic.
• Manage day-to-day medical support operations by ensuring the availability of supplies and proper functioning of medical equipment.
• Assure readiness for rapid response to emergency medical conditions and casualties.
• Manage the implementation of the full scope of Passenger Medical Services

Business continuity

• Ensure optimal support of business operations at JKIA related to health.
• Medical Emergency Preparedness and Response
• Focal person for delivery of Medical Emergency Preparedness and Support for JKIA and all KQ networks including Pandemic Preparedness.

People Management

• Manage the functional direction of clinical team providing services at the JKIA airport clinic.
• Ensure effective supervision of clinic staff managing daily staff output.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals.

 Administration

• Reviews and Revise applicable SOPs to JKIA medical business.
• Remains accountable to ensuring compliance to IATA, IOSA related guidelines in Aviation Health.
• Responsible for ensuring that the clinic data is complies with data management MOH standards.
• Participates and implements revenue growth initiatives for JKIA clinic.
• Ensure complete and accurate inventory of drugs and medical supplies located at the clinics and monitor/supervise their usage.

 Capacity Building 

• Participate in health education and addressing work environment and
• occupational health issues for staff.
• Ensure continuous skills and competence building for JKIA medical teams.
• Liaise with key stakeholders in medical emergencies at our airports.
• Maintains stakeholder relationships within JKIA ecosystem including Port Health and KAA in all matters airport health

 Business Operations

• Support both JKIA and destination airports in passenger medical services as per ICA guidelines and Medical SOP.
• Delegated responsibility to manage medical emergency preparedness and Response including pandemic response.
• Key focal person in managing OTP related to KQ medical.
• Maximizing revenue at JKIA services.
• Lead, contribute to the development and review of JKIA clinic SOPs and keeping abreast of significant trends and public health events affecting aviation.
• Perform additional duties as assigned.

Job Requirements        

• Clinical degree with health care management
• Demonstrable certification and experience in Emergency care; BLS, ACLS, PHTLS or ATLS, and /or aviation medicine practice
• Excellent communication, analytical, planning, organizational and interpersonal skills
• Agility, creativity, and problem-solving skills set.
• Critical thinking and growth
• At least 5 years supervisory/management experience with aviation sector experience

Brief Description        

The incumbent is responsible for optimizing inventory levels and ensuring efficient stock management through accurate demand forecasting, strategic planning, and collaboration with cross functional teams. The role aims to enhance operational efficiency, minimize carrying costs, and uphold product availability, ultimately contributing to the overall success of the organization’s supply chain and customer satisfaction.

Detailed Description        

• Adopt and implement planning vision, strategy, policies, processes and procedures to aid and improve operational performance.
• Develop and implement inventory planning strategies to optimize stock levels and minimize carrying costs.
• Generate and analyze inventory reports, identifying trends and areas for improvement.
• Generate regular reports on inventory performance, highlighting key metrics and trends
• Leada team of inventory control staff provide training, support, and guidance to ensure effective performance and goal achievement.
• Load, maintain and ensure integrity of item-level product forecasts in ERP Planning System
• Monitor inventory turnover rates, identify slow moving or obsolete items, and recommend appropriate action
• Create and track replenishment orders and shipments for continuous supply of stock to ensure availability.
• Demand planning including review of historical consumption and forecasts with stakeholders
• Coordinate with logistics and commercial warehouse teams to streamline inventory processes and improve overall efficiency
• Review of NAS stores organization parameters in view of consumption trends and user decisions
• Analysis of monthly inventory report from outstation to determine top-up quantities
• Preparation of monthly stock status  and consumption index by product category
• Conduct weekly stock review and flag any abnormal consumption
• Implement and maintain best practices for inventory control, ensuring accuracy and compliance with company policies.
• Evaluate and recommend improvements to existing inventory planning procedures.

Job Requirements        

• Degree in Procurement/Supply Chain Management or other relevant business degree.
• 5 years' experience in Supply Chain environment. Preferable in inventory control & planning
• Knowledge of inventory management.
• Knowledge of Oracle ERP and other relevant IT tools
• Professional certifications (e.g. CIPS, KSIM, APICS, CILT)
• Member of Supply Chain Body CIPS, KISM, APICs, CILT