Catering Officer

Brief Description        

Execute daily catering operations so as to ensure seamless product delivery and efficient management of catering processes in a timely, safe and secure environment.

Detailed Description        
Principal Accountabilities (Responsibility) 

•  Execute planned catering activities to ensure reliability of standards and schedules
•  Monitor all safety and security guidelines and regulations are observed and incorporated in all operational tasks
• Report on catering meal uplift per flight and address any operational challenges
• Monitor and manage any disruptions in liaison with related stakeholders
• Monitor efficient and effective loading and offloading of in-flight amenities to achieve targeted objectives
• Audit catering products from catering supplier and ensure KQ specifications are adhered to at all times
• Monitor waste management and over catering initiatives are in line with projected targets
• Verify loading of items from the caterer and spot check on meals
• Monitor and report on catering equipment return from out stations
• Monitor proper loading of reading materials, landing cards, visa forms, headsets, blankets and other amenities
• Monitor meal uplifts and communicate to out stations on return catering
• Ensure all SPMLs are loaded and handed over to Crew with appropriate paperwork on flights ex-NBO and back catered flights
• Meet arriving flights and solicit for feedback from crew in regard to the catering product.
• Participate in all catering related meetings and ensure implementation of any recommendations
• Ordering of out station landing cards and preparation of in-flight documents for use on board
• Input meal data and do a daily reconciliation with NBO catering supplier.
• Ensure closure on variances daily

Job Requirements        
Qualification (Minimum) 

• KCSE Mean Grade (C Plain)
• Advanced Diploma in catering or hospitality related field

Additional Qualifications  

• Certified in catering or related field
• At least 4 years relevant experience in catering
• Computer proficiency
• Organizational and analytical skills
• Food and beverage knowledge
• HACCP Knowledge
• Valid East African Passport
• Valid driving license with at least 2 years’ experience
• 4 years in Food and Beverage related field

Additional Details        
Other Skills

• Ability to work with minimum supervision
• Unquestionable honesty, integrity and ethics
• Accuracy and attention to detail
• Results oriented
• Instant decision making

Behavioral competencies

• Results focus
• Communication skills
• High Integrity and honesty
• Customer insights
• Cost management
• Waste Management