Qatar Airways Careers

We are recruiting for Business Services Coordinator for Nairobi, Kenya.

• The selected candidate will support the Line Manager in supporting the outstation teams in all required financial, legal, procurement matters and liaise with the Head Office Finance and Procurement teams with all outstation services activities.
• Collaborate with internal and external stakeholders in relations to all Business Services activities that enable the Operational teams to undertake their business, thereby enhancing the efficiency of the operational and QR revenue generating teams.
• Actively participate in building strong relationships and maintain good communication with Head Office functions of Finance and Procurement to ensure efficiency of processes and continuous improvements supporting them from an outstation perspective as required.    

Accountabilities

• Able to prepare and understand payroll preparation for both Local & expatriates, processes, requirements on local labor law changes, book and manage all payroll related invoices eg Pension, PAYE, NSSF and ensure payment on time.
• Assist in verifying all Cargo & commercial support related invoices against contracts and Purchase orders
• Disbursement of petty cash claim, manage staff claim (Entertainment & Duty Travel ) and accounting the same financial Oracle system.
• Coordinate and assist to HO Accounts payable, Accounts receivable, Tax unit and Treasury unit on information raised by each unit.
• Take active participation in station procurement, identify local potential service provider, obtain quote, analysis and prepare cost evaluation sheet, process purchase order and contract with service provider.
• Maintain station database like list of Contract, records of payment made to comply local requirement, Maintain staff and other Insurance related records.
• Able to generate and analysis on financial report.
• Support User department by ensuring GL codes, Taxes and POS are accurate.
• Working with User Department to monitor and manage costs and review cost variances, reconciling spends versus budget.
• Support local station with administrative tasks as required ensuring smooth running of the station.
• Working with User Department to monitor and manage costs and review cost variances, reconciling spends versus budget.
• Manage local deposit register and ensure up to date and accurate.
• Able to deal with banker on daily task.

Be part of an extraordinary story 

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible. 

Qualifications

• Minimum Diploma with at least 2-3 years of relevant experience
• Local Tax Knowledge, mandatory filing returns, WHT & VAT claimable filing return and payment
• Familiar with East Africa Tax Regulations
• Experience in dealing with local lawyer
• Good knowledge of MS Office (Word/ PowerPoint/ Excel)
• Excellent relationship building and communication skills
• Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
• Flexible and ability to work independently.
• Problem-solving skills, efficiency-oriented mindset

• We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Nairobi, Kenya as Reservations and Ticketing Agent.

Duties And Responsibilities

• Making and confirming reservations for passengers, selling tickets for the airlines.
• Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
• Assist passengers requiring special assistance to board or depart.
• Ensure that the sales report is closed on time.
• Initiate and promote QR product to generate the revenue.
• Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
• Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
• Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
• Examine passenger ticket to direct/advise passenger correctly.
• Plan route and compute ticket cost, using schedules, rate books, and computer.
• Determines whether space is available on travel dates requested by customer.
• Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options.
• Sell and assemble tickets for transmittal or mailing to customers.
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship line

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualifications
To be successful in this role you will need.

• Relevant College or University qualification
• 2 years of job related experience
• Excellent communication skills with fluency in English language.
• Through knowledge of special rates / offers / promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
• High potential individual willing to be trained / learned.
• Demonstrates Quality Consciousness

Job Role

Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Accountabilities

• Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
• Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
• Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
• Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
• Ensure smooth handling of Customer service at the station.
• Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
• Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
• Assists Duty Officer to handle company material and records.
• Brief GHA on new procedures and ensure that they are implemented accurately and fully.
• Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
• Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
• Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
• Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
• Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
• Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

• Relevant Vocational, Tertiary or Trade qualification
• Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
• 3 years relevant experience
• Proficiency in spoken and written English.
• Ability to effectively manage mishandled baggage services, including service recovery situations with customers.

About the role

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator based in Nairobi, Kenya. In this role, you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five-star service for internal sales teams and external trade partners which will facilitate QR revenue generating sales activities. Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders.

Specific accountabilities include:

• Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Process Refunds.
• Raise Commercial Tool Kit requests in galaxy for sales force.
• Maintenance of Galaxy and Trade portal platforms.
• Communicate with customers or QR Account Managers for documentation completion.
• Produce reports for relevant markets and share monthly performance reports.
• Keep customer profiles updated in Galaxy.
• Upload PLB and corporate contracts in Galaxy.

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications
To be successful in this role you will need.

• High School Qualification or Equivalent with Minimum 3 years of job-related experience
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Fluency in English(written and spoken)
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency-oriented mind set
• Strong mentoring and coaching skills.
• Ability to foster teamwork among team members.

About the role

• Effectively lead ‘best in class’ and highly engaged B2B sales teams within multiple online territories to exceed commercial targets from a portfolio of existing accounts and new business. Develop and rationalise the allocation of resources, skills and activities in the multiple territories to drive profitable revenue / reduce cost of sale from priority sales channels.
• Responsible for the strategic direction of the sales team in the assigned territories by defining the optimal way to increase sales through commercial actions and partnerships
• Structure and implement sales plans to optimise QR’s revenue and presence in the market for key/strategic/national accounts, in close collaboration with head office and regional stakeholders.Improve focus and alignment of key distribution channels in the assigned territories with QR distribution strategy.
• Formulate and implement B2B strategies with the sales team to maximise revenue from existing accounts and drive revenue streams from new business.Recommend the B2B sales strategy for assigned territories. Accountable for negotiating B2B agreements within assigned territories (including PLBs, JMFs, commissions, corporate contracts).

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.

Qualifications

• Relevant College or University qualification
• 8 Years of job related experience. 
• Experience in selling of airline, hotel, cruise or car products, together with good knowledge of the geographic areas within the scope of coverage
• Budgetary and planning experience.
• Strong sales ability and commercial acumen
• PC literate with knowledge of Word/PowerPoint/Excel.
• A proven ability to negotiate and work within a multi-national and multi-cultural environment with good leadership skills
• Excellent relationship building skills
• Excellent organisational and planning skills.
• Excellent written and verbal communication skills.
• Strong influencing and negotiation skills.
• Strong decision making and problem solving skills.
• Systematic and logical approach to problem solving and a capability of working around problems. Good creative and lateral thinking skills. A strong team player, capable of seeing and understanding the bigger picture and actively contributing to that result
• Self-motivated, highly organized, pro-active, and flexible
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

About the role

• We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team in Nairobi, Kenya.
• In this role you will be assisting the station with handle and negotiating QR groups and seats allocation in respect of company processes and sales strategy.  Generate groups' revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations.  Develop and increase sales contracts and prospects.  Participate to achievement of revenue budget and maintain QR quality services.  Regular report of groups, allocations and negotiated space activity to management.

Key Accountabilities

• Contribute to realization of Station Budget by increasing materialization and optimizing group sales.  
• Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.  
• Listen to customer requirements; identify group segment and present appropriate solution to make revenue. 
• Maintain and develop relationships with existing customers.  
• Aim at meeting or exceeding targets. 
• Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.  
• Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. 
• Will also implement monitoring tools and follow monthly figures. 
• Allocation process will also be handled in totality by this department.  Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action, anticipated seats releases per SSE request and monitor seats materialization rate. 
• Deliver high quality services and quality group revenue in respect with company strategies and guidelines.  
• Perform other department duties related to his/her position as directed by the head of the department.  

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications
To be successful in this role you will need.

• Amadeus Awareness
• Well versed with MS Office
• Good English communication skills - spoken and written
• High School Qualification with minimum 2 years of job-related experience or Bachelor’s Degree with minimum of 2 years of job-related experience
• Fares and ticketing exposure

Specific accountabilities include:

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story 

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications

• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards. 

Specific accountabilities include:

•  Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
•  Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
•  Assisting the Duty Officer in handling company materials and records
•  Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
•  Ensuring passengers are assisted smoothly through airport facilities
•  Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
•  Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
•  Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story 

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications

•  High School Qualification
•  Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
•  Excellent communication skills with fluency in English language.
•  High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
•  High level of computer literacy
•  Excellent customer focus and service delivery.
•  Good interpersonal skills and strong team orientation

About the role

We are hiring for your skills to be Effectively support and manage remuneration and benefits[R&B] programs. Assist in researching and implementing competitive [R&B] programs and policies and oversees all design and administration. Responsible for the administration of Remunerations department that consists of but not limited to:

• Accommodation/Vehicle requests for the outstation posted staff.
• CMC requests for Medical Insurance, Life Insurance, Employee Benefits, etc as per the approved terms and conditions.
• Pay Review approval process, SMA, Movement Forms.

Other operational duties would include:

• Participate in the development of R & B policies and vision in order to contribute to the realisation of objectives of the R & B field of organisation.
• Formulate and develop key R & B processes and procedures.
• Ensure execution of internal and external benchmarks and peer companies and consolidate and analyse the results in order to come well founded tactical R & B decision making and to recommend responsible management.
• Monitor consistent implementation in line with the country R & B policies.
• Advise management on R & B issues and international assignments.
• Acts as a single point of contact with regards to remuneration issues for the following accounts: Cabin Crew, including Cabin Crew administration, Manpower planning section, Customer Experience, Pilots, Flight Ops, Technical, Ground Services, Contact Centre, Doha Sales, Capital Projects, Corporate communication, IT, QAS
• Sets the pay scale for Almaha Airways and supports their ongoing recruitment salaries being offered.

About You

We are looking for a passionate and experienced professional to join the HR - Remuneration, Policies & Projects Team.

• Bachelor’s Degree or Equivalent with Minimum 5 years of job-related experience required
• Strong experience in implementing Pay reviews across the network
• Strong excel skills and ability to analyses data
• Knowledge of the local taxations and the local law on the social security schemes
• Exceptional analytical skills, proven problem solving abilities experience essential
• Qualification in Human Resources / Remuneration and Benefits / Business or relevant field of study
• Certified Compensation Professional (CCP)