Senior Group Sales Agent

About the role

• We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team in Nairobi, Kenya.
• In this role you will be assisting the station with handle and negotiating QR groups and seats allocation in respect of company processes and sales strategy.  Generate groups' revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations.  Develop and increase sales contracts and prospects.  Participate to achievement of revenue budget and maintain QR quality services.  Regular report of groups, allocations and negotiated space activity to management.

Key Accountabilities

• Contribute to realization of Station Budget by increasing materialization and optimizing group sales.  
• Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.  
• Listen to customer requirements; identify group segment and present appropriate solution to make revenue. 
• Maintain and develop relationships with existing customers.  
• Aim at meeting or exceeding targets. 
• Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.  
• Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. 
• Will also implement monitoring tools and follow monthly figures. 
• Allocation process will also be handled in totality by this department.  Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action, anticipated seats releases per SSE request and monitor seats materialization rate. 
• Deliver high quality services and quality group revenue in respect with company strategies and guidelines.  
• Perform other department duties related to his/her position as directed by the head of the department.  

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications
To be successful in this role you will need.

• Amadeus Awareness
• Well versed with MS Office
• Good English communication skills - spoken and written
• High School Qualification with minimum 2 years of job-related experience or Bachelor’s Degree with minimum of 2 years of job-related experience
• Fares and ticketing exposure