RefugePoint Careers

• The Intern Resettlement position requires the highest degree of professionalism and ethical commitment to assess and refer clients for resettlement. The position is based at the Resettlement unit and aims to provide training and capacity strengthening in resettlement casework. The Intern will support the Resettlement unit in updating legacy data while onboarding into resettlement casework.  At the end of the internship, the successful candidate is expected to have the technical and professional skills to conduct resettlement casework successfully. Based in Nairobi, Kenya, this position reports to the Manager, Resettlement, and will be overseen by the Program Coordinator, Resettlement and Complementary Pathways. 

Core Responsibilities: 
Update of Legacy Data in the Database:

• Analyse data and ensure that all the required information is included and ready for upload into the resettlement database; 
• Ensure that all client data that is uploaded is accurate by cross-checking e-files and the previous database;
• In coordination with colleagues and as required, participate actively and support the transfer and update of client data into the database;

Conduct Resettlement interviews:

• At the end of the internship, have the ability to conduct resettlement interviews of clients who have been identified for resettlement in accordance with RefugePoint’s guidelines and standard operating procedures;
• Identify the resettlement needs presented by a client and analyze the information presented in accordance with the resettlement guidelines with the intent of writing strong RRFs;
• At the end of the internship, have the ability to write12 RRFs a month in line with the Resettlement SOPs and ensure full compliance with integrity safeguards;
• Give regular updates to clients with resettlement cases, conduct resettlement counseling to clients with a view to managing expectations in the resettlement process;
• Conduct country-of-origin research and remain updated on current trends and situations in countries of origin;
• Gradually gain the capacity to refer cases for additional client support, where necessary, and in accordance with the standard operating procedures and guidelines;
• In coordination with colleagues, identify cases with resettlement needs in the database for follow-up and possible referrals according to the standard operating procedures;

Documentation and Reporting:

• Systematically update the clients’ database on resettlement activities case status information from resettlement partners. and maintain and generate statistics when required;
• Ensure clients’ files are updated and documents filed accordingly;
• Prepare monthly reports on resettlement activities;

Other Duties: 

• Attend trainings on resettlement or any other training that may be required on international protection and support in the planning of trainings;
• Support measures aimed at preventing and addressing fraud and misrepresentation in the context of resettlement;  
• Attend to any other duties as assigned; 

Required Qualifications:

• University Degree in Law or related field;
• Excellent communication skills;
• Excellent writing skills;
• Excellent analytical skills;
• Solid understanding of and ability to apply international refugee law;
• A high degree of cultural sensitivity and ability to adjust to change;
• Self-motivated and able to work with a high degree of autonomy;

Desired Attributes:

• Interest in learning and gaining experience in refugee work, particularly in refugee protection; 
• Social competence skills, diplomacy, and integrity;
• Ability to work within deadlines;

• The primary responsibility of the Locum Community Navigator (LCN) is to provide language interpretation and to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance. 

Duties and responsibilities:

• Provide language interpretation and translation. 
• Participate in community education as directed by RefugePoint.
• Provide accurate and timely information to refugees and migrants.
• Build and maintain positive relationships with refugee communities
• Participate in community mobilization as directed by RefugePoint.
• Accompany clients and guide them to access certain services when called upon.
• Provide relevant community updates to RefugePoint.
• Participate in training and capacity-building programs to enhance skills and knowledge.
• Attend to any other duties assigned by the line supervisor.

Requirements:

• Be a resident of Nairobi and its environs in locations where refugees live
• Be fluent in English, Kiswahili, and other languages spoken by refugees 
• Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents
• Must have a minimum of secondary school education
• Excellent interpersonal and communication skills
• Cultural sensitivity and the ability to work effectively with diverse populations
• Ability to maintain confidentiality.

Desired:

• Post-secondary school training e.g. in health, community development, counseling, business administration etc. 
• Experience in community work

• The primary responsibility of the Officer, IT is to implement IT activities under the direction of the Program Manager, IT, to improve our programs' efficiency and effectiveness. These include assisting the Program Manager, IT in the administration, managing, maintaining and monitoring of the RefugePoint ICT Network and Infrastructure, assisting staff with support queries and escalating them as appropriate; liaising with external communications providers to resolve any system faults and ensuring system uptime of all RefugePoint ICT communications and other data communication systems.
• This position requires flexibility, innovation, initiative, and confidence in dealing with different types of IT hardware and systems and people from various multi-cultural backgrounds.
• This position reports to the Senior Manager, Information Technology.

Core Responsibilities and Duties:
Systems and Infrastructure Support

• Achieve and maintain a thorough knowledge and adherence to established RefugePoint policies and procedures regarding the organization’s ICT systems management.
• Manage and monitor the IT hardware infrastructure systems uptime, including the organization’s servers, internal wired and wireless networks, external internet connections, and networks to ensure the highest performance, reliability, and availability.
• Oversee the setup of user accounts, permissions, and passwords in the domain and internet-related and facing applications as per the RefugePoint provided guidelines, policies, and procedures.
• Support and administer third-party networking and internet software applications, e.g. Salesforce, Zoom, Zoho, RefugePoint Human Resource management system, and any other as applicable.

General Support and Training

• Troubleshoot and resolve problems arising from the office's IT hardware equipment and software applications and serve as RefugePoint’s help-desk focal point for all IT support.
• Setup RefugePoint’s hardware and software on diverse platforms, including Windows operating system, Android mobile operating system, and custom web-based applications.
• Train staff on the following:Microsoft applications and custom internal applications, e.g. Salesforce, Zoom, Zoho, Gmail, RefugePoint Human Resource management system and any other applicable.
  RefugePoint’s Android applications, e.g. Salesforce, Zoom, Zoho, Gmail, TaroWorks, Two Factor Authentication applications, and any other as applicable.
  Basic hardware and network troubleshooting, including setup of IT training resources required for group meetings, conference calls, etc.
• Support staff using Gmail, Zoho, Zoom, Salesforce and any other RefugePoint application.
• Act in accordance with user needs and system functionality to contribute to organizational policy.
• Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness or configuration changes.
• Track, maintain and catalog all IT equipment as per the relevant guidelines, policies and procedures.
• Troubleshoot and resolve all IT support requests received from staff working on-site and remotely escalating issues to the Senior Manager, IT as needed.
• Act as the backup for the Senior Manager, IT and the Database Administrator, IT as needed.

Other duties as assigned

Minimum Qualifications

• Bachelor's degree required.
• Minimum three years’ formal work experience in an Information Technology position managing and maintaining computer hardware, software and networks, preferably Windows-based networks. Previous NGO experience would be a plus.
• Excellent working knowledge of the latest Windows operating systems, Android operating systems and modern database and information system technologies.
• Excellent working knowledge of Windows domain management and Active Directory services.
• Strong troubleshooting and problem-solving skills in a Windows-based environment.
• Excellent practical knowledge of Microsoft Office and Windows and Android operating systems.
• Excellent working knowledge of systems security in a large network environment.
• Excellent working knowledge of printer hardware and troubleshooting printer-related issues.
• Excellent working knowledge of networking and troubleshooting network-related issues.
• Excellent working knowledge of wireless technologies, including deployment of wireless networks.
• Excellent written and verbal communication skills.
• Excellent written and spoken English and Kiswahili.

Desired Qualifications

• Strong interpersonal, analytical, and problem-solving skills.
• Excellent collaboration skills and the ability to work independently.
• Comfortable working in a multicultural environment.
• High integrity and dependability.
• Strong interpersonal, analytical, and problem-solving skills.
• Social competence skills, diplomacy, and a team worker.
• Ability to deal with conflict situations.
• Self-motivated and able to work with a high degree of autonomy.
• Enthusiasm for and dedication to working with vulnerable populations.

Special Requirements

• Current Police Clearance Certificate.

• The primary responsibility of the Locum Community Navigator (LCN) is to provide language interpretation and to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance.

Duties and responsibilities:

• Provide language interpretation and translation.
• Participate in community education as directed by RefugePoint.
• Provide accurate and timely information to refugees and migrants.
• Build and maintain positive relationships with refugee communities
• Participate in community mobilization as directed by RefugePoint.
• Accompany clients and guide them to access certain services when called upon.
• Provide relevant community updates to RefugePoint.
• Participate in training and capacity-building programs to enhance skills and knowledge.

Attend to any other duties assigned by the line supervisor.

Requirements:

• Be a resident of Nairobi and its environs in locations where refugees live
• Be fluent in English, Kiswahili, and other languages spoken by refugees
• Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents
• Must have a minimum of secondary school education
• Excellent interpersonal and communication skills
• Cultural sensitivity and the ability to work effectively with diverse populations
• Ability to maintain confidentiality.

Desired:

• Post-secondary school training e.g. in health, community development, counseling, business administration etc.
• Experience in community work

• The Coordinator, Resettlement and Complementary Pathways, will oversee RefugePoint's Third-Country Solutions programs comprising the Resettlement Program, the Labour Mobility Program, the Family Reunification Program, and other complementary pathways initiatives. Based in Nairobi, Kenya, this position reports to the Director, Third Country Solutions, and Deputy Country Director-Kenya. The Coordinator will provide program management, supervision, and technical leadership to the respective teams, ensuring effective implementation of the programs. He/she will also support the regional Collaboration Project with UNHCR as required.

Key Responsibilities:

Program Management and Coordination:

• Oversee the Resettlement and Complementary Pathways programs, ensuring timely and professional implementation;
• Provide supervision, guidance, and support to program staff, including performance management and capacity building;
• Develop and implement program strategies and standard operating procedures to ensure compliance with guidelines and regulations;
• Maintain strong partnerships with UNHCR, government bodies, and other stakeholders, fostering collaboration and coordination;
• Provide technical leadership and guidance across programs; promote a refugee-centered and trauma-informed approach to program implementation;

Supervision of Resettlement and Complementary Pathways Teams:

• Directly supervise the Manager, Resettlement, Manager, Economic Mobility and Manager, Family Reunification;
• Support the managers in their day-to-day responsibilities, including case management, program coordination, and staff supervision;
• Conduct regular check-ins, performance evaluations, and provide constructive feedback to the team members;
• Foster a positive and inclusive team environment, promoting professional growth and development opportunities;
• Ensure effective communication, coordination, and collaboration between the different teams working on resettlement and complementary pathways;
• Promote an approach to programming that is refugee-centered and trauma-informed across the different teams;

Resettlement Program:

• Lead the implementation of the Resettlement Program, ensuring a protection-centered approach, adherence to anti-fraud measures and refugee-centered principles;
• Conduct quality assurance checks of Resettlement Registration Forms (RRFs) and provide feedback to ensure compliance and quality;
• Maintain professional SOPs, manage the resettlement pipeline efficiently, and provide timely reports to stakeholders;
• Cultivate referral networks, strengthen partnerships, and contribute to the field-building strategy of the organization;

Complementary Pathways:

• Advance complementary pathways, including economic mobility and family reunification, as solutions for refugees;
• Oversee the implementation of the Economic Mobility Program; promoting labour migration opportunities for refugees using a refugee-centered approach;
• Oversee the Family Reunification Program, facilitating the reunification of vulnerable children and adults;
• Review applications, provide feedback, and ensure quality and compliance with SOPs and guidelines for both programs;
• Lead program design and development of new complementary pathways and support in the growth and refinement of current programs;
• Cultivate and strengthen partnerships, maintain strong working relationships, and contribute to the field-building strategy for complementary pathways;

Program Integrity and Fraud Mitigation:

• Implement measures to prevent and mitigate fraud and exploitation of program clients;
• Develop and implement adequate practices, policies, and procedures to ensure program integrity;
• Conduct regular reviews and assessments to identify vulnerabilities and implement necessary safeguards;
• Support program staff in fraud identification, addressing potential cases, and maintaining compliance;
• Lead and or support efforts to create systems to support case management, monitoring and evaluation across programs;

Representation:

• Represent RefugePoint in various working groups, fora, and coordination meetings related to resettlement and complementary pathways;
• Share program learnings and best practices with wider audiences to contribute to knowledge-sharing and advocacy efforts;
• Engage with partners and stakeholders to represent the organization's resettlement and complementary pathways programs;
• Participate in relevant meetings, conferences, and events to represent the organization and contribute to discussions;
• Support the organization’s field building and systems change tactics;

Collaboration and Reporting:

• Collaborate with relevant RefugePoint staff, program, and operational teams where relevant;
• Collaborate with UNHCR and other partners to ensure effective coordination and knowledge-sharing;
• Provide narrative and statistical reports on program activities as required;
• Keep abreast of global, regional, and local third-country guidelines and policies relevant to the programs;

Required qualifications:

• Bachelor’s degree or five years of related experience required;
• Degree in Law or related field of study strongly preferred;
• 3 to 5 years of experience working in the refugee context;
• Demonstrated program management experience;
• English language fluency required; French ability a plus;
• Excellent organizational and time management skills;
• Experience training groups preferred;
• Strong writing and analytical skills;
• Strong interpersonal and diplomacy skills;
• Ability to navigate administrative systems and work effectively and efficiently in a structured environment;
• Demonstrated ability to work well under pressure, maintaining flexibility and attention to detail under challenging circumstances;
• Strong computer skills, including Microsoft Office; ability to learn computer programs quickly an advantage;
• Ability to travel in Africa on short notice and sometimes under difficult conditions, including to refugee camps, remote areas, and sometimes high-security environments;
• Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.

Special Requirement:

• Police clearance certificate

Managing the Front Desk

• Provide a friendly welcome to clients and visitors and appropriately direct them;
• Professionally and courteously provide routine information to walk-ins, clients, and/or visitors;
• Promptly answer telephone calls, take and pass on messages as appropriate;
• Manage patients’ queues and send them through promptly;
• Pay attention to security at the front desk area, press the panic button, and/or proactively call for support if a security situation is developing.

Scheduling

• At the request of various officers, call candidates or clients for interviews, call clients for specific interventions as requested, and provide them with directions/and or a map as needed;
• At the request of HR, come up with codes for candidates attending skills assessments.

​Information, Documentation, and Sharing

• Check for gaps in primary case data when clients visit the office, complete missing information, photocopy UNHCR and DRS documentation where need be;
• In consultation with the Clinical Officer and the Program Managers, create new cases in the database.
• Inform clients attending the office of relevant new information, such as changes in protocol or documentation at UNHCR or DRA, office closures, etc.
• In collaboration with the M&E unit, provide feedback to clients after assessments;
• Sort and distribute incoming mail, invoices, and other documents; prepare outgoing mail for pickup and/or courier;
• Maintain and update the record of internal telephone extensions and share with all staff whenever there are changes;
• Operate bulk SMS and short code systems, sending out messages, receiving messages, and passing on messages to various departments as appropriate.
• Respond to email inquiries received via the office mailbox and redirect them when needed.

Finance Support

• Assist with preparing bus fare vouchers for clients scheduled to meet with staff members. 

​​​​​​​Other duties as assigned. 

Required qualifications:

• Bachelor’s degree in Office Administration, Business Administration,  Social Sciences, or any other related field;
• ​​Two years experience in a Front Desk role and a Diploma in a related field in lieu of a Bachelor’s degree;
• Fluency in Kiswahili and English.

Desired qualifications:

• Experience working with refugee populations in an urban setting;
• Fluency in refugee-spoken languages like Somali, Oromo, Kinyamulenge, etc., will be an added advantage.

Special Requirements:

• Current Police Clearance Certificate

Position overview

This position requires the highest degree of professionalism and ethical commitment to conduct a mapping and needs assessment on family reunification and subsequently implement a needs-based Family Reunification Program in Kenya.  The position will largely be based in RefugePoint’s office in Nairobi, Kenya, with a roving component to Dadaab and Kakuma Refugee Camps to address identified family reunification needs.  

Core Responsibilities: 

Mapping and Needs Assessment 

• Conduct a preliminary family reunification needs assessment to determine the scope of need, trends in countries of origin and family reunification countries. This will include but not be limited to working with UNHCR and partners in Nairobi, Kakuma and Dadaab areas, accessing the proGres database, and gathering input from the refugee community to identify a comprehensive list of potential clients who may be eligible for family reunification, as well as meeting persons of concern and conducting focus groups;
• Undertake a mapping exercise of current family reunification actors in Kenya, including NGOs, IOM and representatives of third countries and develop key contacts and support in the creation of referral pathways;
• Based on the findings of the needs assessment and mapping exercise, and in conjunction with the Program Coordinator Third-Country Solutions (3CS), create systems and build networks and partnerships for the identification and referral of children and spouses for family reunification.  This will involve working closely with community leaders, structures, partners, interlocutors and third countries;
• Where applicable, work with the Program Coordinator 3CS to cultivate and formalize relationships with legal assistance providers and establish a framework and system of referral for legal support;
• Support in the development of a work plan in conjunction with the Program Coordinator 3CS and draft a framework for Family Reunification Standard Operating Procedures (SOPs).  The SOPs will include a fraud mitigation plan to identify, respond to, and mitigate fraud and child trafficking, as well as measures that focus on reducing the likelihood of family reunification becoming a pull factor;
• Undertake any other activity deemed necessary by the supervisor. 

Family Reunification Casework

• Work closely with the Program Coordinator 3CS to identify and screen cases of children-at-risk as well as vulnerable adults with family ties that meet the family reunification criteria per established guidelines and based on the scope of the program; 
• Communicate with the children/families and manage their overall expectations for family reunification, as well as explain the possible timelines and uncertainty of family reunification applications.  For cases under IRAP, the Manager will hand over the cases to them for full case management on the legal side.  For cases outside IRAP’s scope, the Manager will liaise and collaborate with organizations, UNHCR, lawyers and other parties including government entities who are facilitating the family reunification process.  In both instances, the Manager will support the cases with any documentation or information needed;
• When needed, conduct Best Interests Assessments (BIAs) or Best Interests Determination (BIDs) for children who may be eligible for family reunification, or make the appropriate referral for BIA/BID.  In instances where children do not meet the FR criteria, the Manager will assess and make resettlement referrals as appropriate;
• Conduct case management for cases under family reunification processing by facilitating documentation and communication with embassies, with the Family Assistance Programme/IOM/embassies/UNHCR abroad, etc.;
• The Manager will work closely with partners to help bolster family reunification identification and coordination, especially as it relates to children at-risk; this would include managing email enquiries, receiving referrals from partner organizations, liaising with UNHCR to provide travel documents and liaising with the International Committee of the Red Cross (ICRC) where required; 
• Apply a trauma-informed approach in all aspects of program development and implementation; 
• Any other tasks deemed necessary by the supervisor;

Staff Supervision  

• Depending on funding and program direction, the Manager will supervise, mentor and technically support staff of the Family Reunification Program to ensure high quality, efficient and professional processing of family reunification applications and assessments; Review child protection assessments and other family reunification applications in line with the Family Reunification SOPs to ensure quality and full compliance with integrity safeguards;
• Provide feedback to staff with a view to improve and strengthen the quality of applications and assessments;  
• Provide technical support to program staff for quality assurance, conduct coaching and training and strengthen case processing capacity within the unit;
• When needed, Support the RefugePoint-UNHCR Collaboration Project through training of new Experts and when needed, conduct missions to UNHCR operations to provide family reunification casework or other technical support;

Documentation and Reporting 

• In conjunction with the supervisor, develop a system for tracking, case management and documentation of all cases identified and processed for family reunification; this can include contributing to the development of a family reunification database or the incorporation of family reunification activities into RefugePoint’s existing client databases; 
• Prepare weekly reports on family reunification activities;
• Contribute to the drafting and validation of the Family Reunification Standard Operating Procedures (SOPs) with a strong fraud mitigation plan to identity, respond and mitigate fraud and child trafficking, and prevention of family reunification as a pull factor;
• Document best practices;
• Creating and modelling systems for NGOs and other civil society actors to support refugee access to family reunification".
• Proactively identify and escalate ideas for program development; 

Field Building 

• In conjunction with the supervisor, support RefugePoint’s activities towards field building in family reunification. This will involve but not limited to providing training, coaching, shadowing and sharing learning and best practices with program partners and NGOs to support the development or strengthening of family reunification systems and programs; 
• Working specifically with Refugee Led Organizations (RLOs) and refugee-focused Community- Based Organizations (CBOs) to strengthen their capacity to set up and implement family reunification programs through training, coaching and shadowing;   

Required Qualifications 

• University degree (equivalent of a BA/BS) in Law, Political Science, International Relations or another related field;
• At least two years of work experience in the relevant field (e.g. assisting refugees in a registration, Refugee Status Determination [RSD] or resettlement context, child protection including BIA/BID, case advocacy, legal aid provider to asylum seekers; refugee protection and durable solutions, community-based protection, case advocacy and management, communication with affected populations, etc.);
• Past experience working with and interviewing children of various ages and/or conducting BIA/BID; experience with alternative care and/or comprehensive case management for children at-risk preferred;
• Basic knowledge of family reunification programs in Europe, the US, Canada, Australia and New Zealand and/or a strong interest to work closely with these programs; 
• Excellent drafting and analytical skills;
• Ability to work effectively in stressful situations and in hardship locations;
• Demonstrated knowledge of Refugee law, Human Rights Law and ability to apply the relevant legal principles; 
• Ability to assess and to identify protection risks of individuals and groups, and family reunification needs, as demonstrated in past assignments;
• Strong interpersonal skills and ability to work effectively in teams;
• Strong research (in particular in relation to country of origin information) and analytical skills;
• Experience in delivering training and capacity-building on refugee protection;
• Experience in liaising and building relationships with governmental and non-governmental partner organizations, including Embassy officials and representatives; 
• A high degree of cultural sensitivity and ability to adjust to change;
• Self-motivated and able to work with a high degree of autonomy.
• Ability to maintain confidentiality and adhere to safeguarding standards; 

Desired Attributes 

• Social competence skills, diplomacy and integrity;
• Ability to deal with conflict situations;
• Flexibility and good understanding of the situation of refugees in Kenya 

Special Requirement

• Police clearance certificate

Position overview

The Social Worker's primary responsibility is to provide social work support to urban refugees towards stabilizing them and promoting their self-reliance.

The core responsibilities of this position: 
Case management 

• Collect biodata, develop case plans, set goals, conduct case plan reviews with all the assigned clients, and work closely with them to graduate from direct assistance to self-reliance.
• Make referrals to child protection, medical, livelihoods, counseling and resettlement units to ensure clients receive support promptly.
• Conduct individual case management for clients in close coordination with other units.  This includes conducting home visits and regularly meeting with clients to promote their stabilization.
• Facilitate in workshops and support groups as part of social work assistance for refugee communities.
• Link clients to community resources, government agencies and other partners when appropriate.
• Attend other program duties as may be assigned by the supervisor.

Networking / collaboration 

• Participate in regular inter-unit coordination meetings to discuss provision of services to clients.
• Represent RefugePoint in different forums as assigned.

Reporting 

• Update the Salesforce database with basic case information, dated case notes on activities, referrals, and recommendations, and comprehensively complete necessary forms.
• Update client files with case notes to depict social work-specific interventions.
• Provide a weekly and monthly report on core tasks to the supervisor.

 Requirements:

• University degree in Social Work, Community Development, Counseling Psychology, or other related field of study. 
• At least two years' work experience in a social work position required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Experience assisting refugees and asylum seekers in an urban environment strongly preferred.
• Commitment to rights based, empowerment-based approach.
• Experience in child protection, counseling and gender based violence programming is an added advantage. 

Special Requirement:

• Police clearance certificate

Position overview

The primary responsibility of the HR intern is to provide general administrative support for the Human Resources department.

Key responsibilities:

Assist with various administration roles;

• Including but not limited to supporting on-boarding and off-boarding forms, scheduling of recruiting interviews and off-boarding interviews, requesting reference checks and monitoring the same, and ensuring accurate filing of requisite documents.  
• Support in preparing the onboarding schedules for new staff.
• Leave tracking and reconciliation to ensure the 2023 leave trackers are up to date
• Help track performance evaluation reports and ensure the department managers and staff have filled them.
• Support in coordination of monthly all hands meetings.
• Assist in payroll preparation.
• Ensure employee record-keeping accuracy and facilitate in sharing monthly employee records with headquarters;
• Track monthly anniversaries for staff and send out appreciation emails.
• Distribute Employee Handbook, Code of Conduct, Standard Operating Procedures, as well as additional requisite onboarding and/or yearly sign off documents to staff, ensure proper filing and tracking;
• Observe and/or participate in recruitment and exit interviews; 
• Observe and/or participate in wellness check-ins with staff;
• Perform miscellaneous clerical tasks such as filing, scanning, data entry;
• Other duties as assigned.

Minimum Requirements:

• CHRP/Diploma in Human Resources Management;
•  Bachelor’s Degree in Human Resource, Business Studies or a related field is an added advantage.

Desired Requirements:

• Ability to maintain a high level of confidentiality;
• Excellent interpersonal, written and verbal communication skills;
• Comfortable working closely with multiple levels in the organization;
• Able to excel working independently and in a fast-paced team environment;
• Ability to meet challenging deadlines;
• Demonstrates exceptional attention to detail and problem solving;
• High proficiency with Excel, Word, Adobe.

Special Requirements:

• A police clearance certificate.