Roche Careers

The Opportunity

Roche in Kenya has a vacancy for a Regional Quality Manager for the East Africa region who will ensure the  maintenance and continual improvement of the Affiliate’s quality system, in order to ensure compliance with the regulations and Roche requirements. You as our successful candidate will support in overseeing warehousing and distribution partners within the East Africa region regarding the implementation, utilization and continual improvement of the quality system, in order to ensure compliance with the regulations and Roche requirements, and an uninterrupted supply of quality products to the patients.

Key Challenges

Regional Warehousing and distribution partners:

• Support selection of new partners by active assessment support during the due-diligence phase.
• Oversee closing of gaps and adherence to long-term Compliance Plans.
• Act as a first-level support for warehousing and distribution partners concerning quality-related topics including temperature excursions, complaints and issues which can also be handled directly via the respective communication channels).
• Oversee the implementation, utilization and continual improvement of the quality system at the 3rd party during the manage phase.
• Execute trainings with individual partners based on their specific needs.

Pharmacies, Hospitals and other involved service providers:

• Realize training needs and execute accordingly

Other:

• Support in preparation and facilitation of regional workshops
• Monitor health authority trends and discussions for the countries within the region

Implement and Maintain the Affiliate Quality System

• Maintain up to date knowledge of the relevant functional, legal and GMP/GDP requirements.
• Documentation Management- Develop and Maintain local procedures in compliance with the Global Pharmaceutical Quality System Documents.
• Perform Self Inspections.
• Manage Planned (Changes, CAPAs) and unplanned events (Complaints, Recalls, Deviations and Returns).
• Training of personnel involved in GxP activities.
• Quality Risk Management.
• Dealing with internal and external inquiries about product quality.
• Qualification of distributors and customers.

Ensure an uninterrupted supply of the products to the market.

• Release commercial product batches to the local market and Investigational Medicinal products to the local clinical investigation centers, according to the local regulations, marketing Authorizations and Clinical Trial Authorization.
• Ensure compliance with GDP guidelines and regulations for the products distributed locally.
• Ensure batch traceability for all batches received and distributed by the local warehouse.
• Ensure appropriate supervision of the supply chain, and existence of additional controls for the cold chain.

Management of GxP Out-sourced activities.

• Maintain Quality Agreements with local contracted third parties (Warehouse & Distribution)
• Perform audits of contracted third parties.

Who you Are as our ideal candidate:

• You hold a university degree preferably in one of the following or related scientific disciplines: pharmacy, medicine, pharmaceutical chemistry and technology, or biology. Any other university degree can be considered with a proven record of work experience in the pharmaceutical industry working closely with warehousing and distribution partners (e.g. regulatory, supply chain, commercial operations).
• You have at least two years of experience in Quality Control and/or Quality Assurance in a pharmaceutical environment of an affiliate,  direct market country or sub-regional center dealing with warehousing and distribution partners.
• You have basic knowledge in pharmaceutical packaging/redressing operations.
• You have experience in the areas of Quality Control and/or Quality Assurance.
• You exhibit excellent written and oral communication skills, analytical and problem solving skills and a high degree of proficiency in English.

• To support the delivery of strategic projects within the Strategic Innovation and Planning team by providing research support and advanced analysis of markets, trends, customer information and other data sources that can inform and enrich team knowledge and project outputs. Support projects to ensure that project standards are achieved and that information generated throughout projects is properly stored and made available for future projects.

Key Responsibilities

• To capture and document the innovation being created beyond lessons learned to models and methodologies that can be replicated and eventually scaled with an emphasis on growing access through a business lens that emphasises a patient first approach to enterprise level service provision that can be scaled and replicated in other markets across the African continent, at a minimum
• Conduct end to end research as required to support the project deliverables by translating research into meaningful insights for the team. Create and maintain a database of data sources which can be used for future projects/initiatives. Analysing data sets and conducting primary research (where applicable)
• To forge relationships within the Strategic planning team through ongoing engagement. To work closely with the Strategic Consultancy on the sustainability and financial models for KCMC to ensure the COE is sustainable

Who You Are

• The applicants have completed their Bachelor’s or postgraduate studies at a university, preferably in the field of business, finance and/or commercial appropriate study fields within the last 12 months and are interested in applying your knowledge in a modern working environment as part of an internship of at least 3 months and gaining experience with public-private-partnerships in global health, business modesl and sustainability.

The Opportunity

• Roche East Africa is looking for a highly motivated individual that can take up the role of People & Culture (P&C) Business Partner for our Pharmaceutical and Diagnostic Divisions.
• Our ambition is to make Roche the preferred healthcare company for the patients in East Africa by taking care and influencing the whole ecosystem that surrounds the patient.

Key Challenges

• You will be an agile business leader with a people and culture focus
• You will act as a coach to the country leadership and enabling teams
• Be a strategic and enterprise thinker for Roche East Africa, for the broader Roche network in Africa and for the rest of the P&C organization
• Be an architect of solutions that bring us closer to our ambition
• You will be part of the country’s leadership teams and make sure that the organization sees its culture and people as THE most important resource for the company.
• You will also be part of a strong network of P&C colleagues in EMEA, Europe and across the globe, bringing in your expertise while also using the network for finding solutions and inspiration.
• Through an honest, authentic and courageous dialogue at all levels you will unlock the greatness in all our people.
• Translating the business and P&C vision and goals into projects and initiatives will be one of your main tasks. And you can do this in a self-empowered way by creating teams and squads using the available P&C network.
• You are expected to diagnose P&C needs and to identify interventions that address issues of retention, change leadership, employee engagement, and leadership development, partnering with other Business Partners and P&C functions as appropriate.

Who you Are:

• You have a university degree, solid HR/P&C experience in an international business environment and ideally lead a team of HR specialists.
• A person who takes genuine interest in people and creates REAL connections with the people that surround you
• An agile professional who has a strong purpose and loves to see business grow as a result of our focus on people
• Someone who demonstrated passion for coaching and mentoring other leaders and professionals and has a very high self-awareness

The Opportunity

• Roche in Nairobi has an opening for a Customer Logistics Manager & Procurement Business Partner to manage logistics for the Pharmaceutical business and to manage procurement for both the Diagnostics and Pharmaceutical businesses.
• You as our successful candidate will report into the Finance Manager and will be part of a diverse cross-functional team with the opportunity to collaborate with individuals across the local and global organization.

Key Challenges

• Logistics: You will be accountable for in-country distribution and Order-to-Cash processes to ensure timely delivery to customers. You will oversee in-country supply chain activities to ensure that we meet our service goals and you will ensure world class service levels, ensure our right-to-operate for local distribution and will implement supply chain strategies to successfully deliver our innovative medicines to customers and patients. This is a key role within the end-to-end supply chain operating model that interacts with local and global stakeholders
• Procurement services: Your task will be to reduce costs and increase agility whilst ensuring strong adherence to Roche compliance and quality standards.
• You will manage and foster complex relationships with various Roche stakeholders, these include and are not limited to: Supply and Demand, Procurement, Pharma Logistics, Commercial, Finance, Quality, Compliance, Regulatory. This role includes the management of external relationships with first trade customers and relevant local authorities (e.g. MoH, PPB, KRA, KEBS). You will also manage the relationships and contracts with logistics service providers (warehouse/transport/customs brokers) and 3PL to agreed/contractual performance levels
• You will initiate and drive/support a number of projects to ensure effective management of day to day operations, inventory management and change implementation in line with Roche strategy

Your key responsibilities

• Ensure right to operate for distribution
• Oversee successful distribution management (Commercial, Promotional, Clinical/IMP affiliate level)
• Order to Cash (certain steps depending on Finance model)
• Cost to serve monitoring, Procurement and Analytics
• Setup/implementation, lifecycle management and clinical supply activities
• Contract Management with Supply Chain service providers (O2C Logistics & Distribution)
• Develop sourcing strategy for Roche Kenya aligned to Global Procurement Strategy
• Supplier selection to ensure competitive total cost of ownership
• Ensure Procurement service level agreements are tracked and delivered
• Support Procure to Pay Process
• Ensure both strategic and tactical sourcing is followed in the procurement of goods and services
• Ensure compliance to internal requirements
• Lead Procurement projects to deliver on savings
• Manage procurement risks and mitigation for Roche Kenya
• Global, regional and local network development to ensure Procurement excellence
• Partner with the business other functions to drive simplification processes for continuous improvement.

Who you Are:

• A university graduate with more than 7 years of experience in the field of procurement and supply chain / logistics. You have a good understanding of the distribution environment (transportation, customs and health authority regulations, GXP, country infrastructure) and you have an understanding of supply chain planning and execution systems e.g SAP
• A curious, strategic and systematic thinker who is self-motivated, autonomous, proactive, who has a structured and goal- and solution-oriented mindset
• You have strong sense of urgency and problem-solving skills and are able to effectively communicate with all levels of the internal organization stakeholders as well as external stakeholder by establishing credibility and building rapport

Who You Are

• You as our successful candidate will be responsible for leading the Roche Global Access Program (GAP) across the EMEA LATAM region delivering strategic direction to drive greater access for patients, supporting creation of key tactics to drive toward commercial goals and coordinating with and enabling affiliates to effectively implement the program in a harmonised approach. This includes translating the Global GAP Strategy into EMEA LATAM priorities with an emphasis for linking to the Africa strategy, creating functional structure with the GAP teams across the region to coordinate implementation and impact, identifying key barriers and co-creating solutions, serving as a central resource and advocate for GAP, as well as building and maintaining external relationships with key GAP stakeholders to maximise the impact of the program for patients.
• You will collaborate with local experts in affiliates to drive maximum impact of the Global Access Program in supporting the WHO infectious disease elimination target, reinforcing the value of Roche as a key partner for health system strengthening and delivering to our business goals.  You will coordinate closely as a thought partner with the various internal teams to ensure alignment and harmonization in the strategy, related tactics and implementation of the Global Access Program across EMEA LATAM.

The Opportunity

• The Global Access Program Partner, EMEA LATAM delivers value to Roche Diagnostics within the EMEA LATAM region as the main point of contact for Global Access Program strategy and implementation with the following responsibilities.

Strategy and access components:

• Lead for Global Access Program strategy and implementation planning for key tactics across the EMEA LATAM region including as key sponsor for the GAP Network in Africa.
• Ownership for strategy development in collaboration with internal teams for products within the GAP program including support for broader access topics bringing insights and lessons learned from other regions.
• Lead for relationship management for key stakeholders linked to GAP commercial success, including development agencies, financing and partnering organisations, logistics agencies and support partnership implementation projects with key GAP stakeholders (eg Public Health agencies) in coordination with internal partners.
• Point of contact to represent GAP in engagements to EMEA LATAM Leadership, forums, functional areas and to other internal stakeholders in APAC and Global teams relating to strategic decisions and updates for the program.

Commercial activities:

• Lead for coordination and implementation for key projects that impact across the EMEA LATAM region including but not limited to large RFPs for HIV and TB linked with global funders and support coordination of pricing/tenders for HPV / Hepatitis for harmonization and alignment of GAP implementation.
• Provide support to theGAP Finance lead by monitoring changing market dynamics related to key external stakeholders, customers and competition, coordinating with the APAC region, monitoring GAP sales performance and coordinating on pricing strategy and new business models with Global Access & Policy.
• Support critical processes that impact implementation such as supply chain (eg Vendor Managed Inventory, 3PLs) working in collaboration with the EMEA LATAM Supply Chain Head, Africa supply chain team and align needs of external stakeholders and other internal processes that impact regionally.

Enabling functions:

• Collect and channel EMEA LATAM needs as voice of the customers for Global Access Program implementation, monitoring of metrics, and to inform longer term strategy development to Global Access & Policy.
• Responsible point of contact for GAP for EMEA LATAM for affiliates to address challenges in implementation, understand overarching trends, training and mentoring activities.
• Lead for future pandemics or outbreaks and build strategies for response, and align strategy and execution with senior internal and external stakeholders

This role reports to the Chapter Lead of Marketing & Commercial Excellence, Africa.

You, as an ideal candidate, will have the following skills, experience and education:

• Bachelor’s degree Business, Marketing or Science.
• At least 7 years of product management, business development and/or strategy development in the healthcare / pharmaceutical industry.
• Willingness to travel within Africa, Central Asia, Europe and LATAM.
• Fluency in English required (spoken and written), other languages including French and/or Portuguese considered a plus
• Ability to successfully work within cross-functional matrix teams, inspiring and influencing others, implementing vision and strategy across region and affiliates.
• Ability to engage with senior leadership and executive level stakeholders both internally and externally.
• Proven track record of tactical agility, ability to make decisions and problem solve in complex and ambiguous situations and apply system level thinking.
• Ability to engage with external stakeholders to gain insights, address needs and represent Roche initiatives effectively individually and as part of a broader team.
• Experience working in and with stakeholders in emerging markets with demonstrated cultural empathy.
• Should have a proactive mindset, and be a self-motivated, passionate driver from start to finish for projects and willingness to handle all levels of tasks (hands-on).

The Position

End User, Workplace & Site Experience Specialist

If you want to work for a company that makes a difference to people’s lives all over the world, consider Roche. You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point, you will manage the Second IT Support level (Onsite User Services), with wealth of IT knowledge and experience to exhibit intellectual curiosity and integrity and have strong passion to bring value-adding technology and mindset to the business.

What you’ll be working on:

Operations:

• Monitors and keeps the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
• Reaches top ratings on customer satisfaction for End-User Services, Ensures that end users and Local management are satisfied with IT support and services received
• Supports the timely implementation of Global/Regional IT  initiatives at the site
• Management experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
• Provide support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practice.
• Interfaces with and supports the IT Areas with infrastructure strategy and activities
• Provides Local, Regional and Global support for IT projects
• Ensures the timely implementation of Global/Regional/Local initiatives and IT projects.
• Proposes opportunities to optimise our service delivery using Global guidelines as a reference.
• Supporting incident and request management and measuring performance against agreed SLA’s.
• Managing service providers and vendors that we use to deliver services, including contract management and service reviews.
• Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
• Managing and maintaining the hardware inventory end to end process. 

Collaboration:

• You will be working as part of an agile team with whom you need to be focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace.
• Lead and support Business Continuity activities.
• Partnering with key business stakeholders, analysing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.

Communication:

• Develop and execute proper communication strategies of the IT services and projects.
• proactive in coordinating with IT Areas for communications to be sent to the end users
• build up a communication pathway across the squad product teams, ensure the messages coming from the squad and product teams are consistent across all communication channels and reviews the communications prior sending them to the business colleagues.

Adoption:

• Create a great IT experience to make the business most efficient in using our latest Collaboration Suite ecosystem in line with our agile principles.
• ensures onboarding Roche new hire’s readiness so that they gain the most possible value out of the Roche IT Products.

Policies and procedures:

• Follows defined working processes and standards in the execution of daily duties.
• Ensures compliance to Global standards at a Local level.
• Constantly evaluates actual needs and reflects them in the forecast events.

This challenging role requires the following qualification & experience:

• Must have BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent. 
• 3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains. 
• Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
• Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, MS Office, etc. would be an advantage.
• Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless,  Ethernet). 
• Must have a good understanding of web conferencing and mobile technologies, and an  understanding of audio-visual equipment as it relates to PC/Mac platforms. 
• Experience with the Service Now ticketing system and troubleshooting hardware /software /mobile devices. 
• Excellent working knowledge of the ITIL Incident Management processes in an IT  service delivery environment. 

This challenging role requires the following skill set: 

• Must be highly accountable and results-oriented. Persistence, resourcefulness, drive  and ability to work proactively. Must have outstanding customer service & interpersonal  skills and have the ability to work in a team environment or independently. 
• Must be able to provide resolutions to a variety of technical problems of moderate scope  and complexity. 
• Must be able to communicate clearly with technical and non-technical audiences, both  verbally and written. 
• Must have strong organisational and multitasking skills, along with the ability to  prioritise tasks among many competing requests. 
• proactiveness, can-do attitude  (always have a solution to every problem), swiftness in response and agility to the vast changes of market dynamics.
• Willingness to help and share experience demonstrates the right mindset to collaborate across affiliates and is a great example of the networked ways of working that we all at Roche aspire to.
•  high sense of responsibility, accountability and a sense of belonging
• Customer centricity, strategic agility skills.
• SCRUM Master certification is preferred.
• Innovative and creative problem solver highly accountable, agile and with an outcome-oriented mindset. 
• Good interpersonal communication skills, organisational and time management skills, demonstrates a high aptitude for learning
• Has good networking skills, builds strong relationships with people both in the direct team and wider organisation and enjoys working as part of highly collaborative teams.
• Can influence decisions within areas of expertise and able to presents technical solutions or issues to management & project teams in non technical language
• Can lead Onsite Service implementation projects and engaged with colleagues as part of implementation teams
• Lead and contribute to operational and infrastructure projects across sites by working with Roche colleagues and external suppliers and vendors. Be confident in managing suppliers and holding them to account for project and service delivery
• Has strong IT Service Management capabilities and can identify and drive continuous improvement initiatives in the services and technology solutions we use
• Flexible to work outside of normal working hours and prepared to undertake occasional international travel.
• Customer-centric mindset, proactively understand the customer, anticipate their needs and meet their expectations.

The Position

Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report directly to the Customer Services Manager. You will be responsible for working with Roche customers to improve Customer Service and to build a relationship with the customer. You will also be responsible to identify and deliver on opportunities to extract value from both Roche and the Customer’s supply chain – enhancing both businesses.

Key Challenges

Maximizing Customer Experience

• Daily review of customer KPI’s ensuring all delivery shortages and failures are investigated and resolved – making recommendations to both the customer and Roche teams.
•  Investigation of all lines which are short supplied to customers with corrective actions.
•  Maintaining stock levels within agreed tolerances.
•  Maintaining Customer Master Data cross functionally with 3PL & AR.
• Operational order management – order processing; backorder reporting; delivery scheduling; order release and delivery.
•  Customer communications – order status and backorder reporting; material phase in and phase out.

Promotional Planning (Planning, Execution and Evaluation)

• Together with the Inbound Planning Team (Demand Planners), build and support seasonal plans with a focus on maximization of availability for Roche products.
• Build collaborative plans to service Promotions, NPD, Launches, range changes to achieve Instocks/Sell On/Sell In target as per customer agreements. Provide updates to the Customer on these elements.
• Liaison with Field teams on 1st hand customer complaints logged with Field teams.
• Drive OTIF by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy.

Support the development and implementation of the Joint Supply Plan

• Participation in collaboration meetings between Roche and the customer, providing information inputs and outputs to ensure the meetings deliver against agreed objectives.
• Supporting logistical reviews to maximize service & Roche efficiencies - Order frequency, lead-time, vehicle utilization, delivery times.
• Facilitate end-to-end supply chain reviews to identify potential opportunities for cost savings across all Roche product categories.
• Identify projects that can be used to extract value or optimize efficiencies across Roche and Customer’s supply chain, responsible for the management and delivery of the approved projects – these can range from operational cost savings projects to Customer service change models (MOQ).
• Provide Logistics organizations with functional continuous improvement support across all routes to market. Focus of activity should be Customer, Service, and cost related.
• Share & identify best practice productivity opportunities across the Logistics operations.

Building strong collaborative customer relationships

• Develop an in-depth knowledge and understanding of the customer’s systems, process key performance indicators and ways of working.
• Relationship management across key departments (Sales/Logistics/Demand Planning), owning and executing the contact strategy to deliver strong cost, cash and service results.

Supporting the Customer Services Manager to dialogue and identify areas to drive operational & customer improvements - Represent combined face of the Customer/Roche to our internal departments and service providers to facilitate business priority alignment

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: Qualification in logistics or similar
• Required Experience: 3 to 5 years in customer experience in a logistics environment, ideally in a medical / pharmaceutical related industry or FMCG.
• Essential Knowledge: ERP systems

Summary

• The Africa Digital and Customer Experience Lead role is a newly created senior leadership position accountable to design, shape and transform the customer experience throughout Africa by incorporating integrated digital and personalized experiences that will develop Go to market approaches, drive business growth, uncover market level efficiencies and drive better customer and patient experiences.
• This newly created role will bridge strategies between GPS, Pharma International and Informatics at global and local levels to deliver a closed loop omnichannel engagement model. As an Architect & Catalyst, this leader will shape the Africa customer experience operating model and be a key decision maker in how personalized engagement, new marketing ways of working and closed loop feedback from customer facing roles help achieve our bold vision. In addition to relevant functional expertise, strong enterprise leadership, the ability to both articulate a vision and dive into the operational details to make the vision happen, transformative change management on a large scale, and experience working closely with various levels in Africa (and in various departments Marketing, Squad leaders, Affiliate Analytics & Insights, Medical, Finance, and Compliance) are required.
• You are responsible for designing the overarching Africa CX and Digital Customer Engagement Strategy aligned to the Global and iNET outcomes to ensure our customer experiences are as meaningful as our science. In this role, you will also be responsible for implementing the CX and Digital components of Africa’s new CX, Digital and Data, Analytics and Insights model designed to embed digital customer engagement and customer experience principles in daily activities with the orchestration of omni-channel engagement using targeted content, messaging, engagement models and services. As part of this role, you will be working with the Africa Network Enabling Team as well as a network team of subject matter experts within Africa and beyond.
• This role will report to the Africa Area Head, but also have a dotted line to the global DCE&I leader responsible for the omnichannel engagement.

Challenges

• The overarching Africa CX and Digital Customer Engagement strategy aligned to the Global and iNET outcomes to ensure our customer experiences are as meaningful as our science
• Implementing the CX and Digital components of Africa’s new CX, Digital and Data, Analytics and Insights model including establishing/coaching the teams, providing the strategic direction/vision and coaching
• Integrating the newly designed model into other key functional areas in the business such as Marketing, Medical, Policy/Government Relations and IT
• Setting the desired CX and Digital outcomes and enabling a network of leaders and/or senior experts to achieve the intended goals
• Driving the implementation of the Africa CX and Digital Customer Engagement strategy by partnering with key stakeholders across the organization, both within the Africa region and Globally
• Cultivating and inspiring a customer-centric culture with a goal of improving an end-to-end customer experience through insights driven actions
• Building network enthusiasm around CX & digital customer engagement; Leading efforts to create, orchestrate, scale and evolve CX and digital customer engagement strategy in alignment with enterprise and local strategic imperatives
• Anticipate and stay on top of market evolutions and dynamics that may impact the CX and digital customer engagement environment
• Define key KPIs to assess the success of the new resource and operating model and track and report the progress in accordance with the defined KPIs to the LET

Leadership Profile

• Experienced leader, who excels at bringing people together around a shared vision while also fully empowering & holding their team accountable
• A leader with deep understanding and appreciation of the operating model within markets as well as the global role in supporting affiliates
• Successful leader who has demonstrated ability to drive to strong execution with measurable results in competitive markets
• Demonstrates expertise in leading through the archetypes of visionary, architect, coach and catalyst (VACC) and role modeling of our One Roche Operating Principles
• Leads with courageous authenticity and fosters culture of belonging and inclusiveness
• Advances change in the organization, employs strategies to foster high levels of employee engagement and buy-in across the organization
• Inspires others to be the best they can be, creates an environment of high empowerment and accountability

Who You Are

• You have a great desire to embark on a journey of Digital Customer Experience and Insights within the Healthcare Space
• You have demonstrated impact with Customer Experience and Insights either in the pharmaceutical/ biotechnology, life sciences or FMCG, GAFA and E-commerce sectors
• You have a Bachelor's degree; MBA or other related graduate level degree preferred
• You are experienced in digital strategy creation including GMT digital marketing and digital customer engagement strategies
• You possess an expertise with digital consents, digital channels (email, web, social media, SEO, SEM, etc.), knowledge of data and analytics, and its use in digital customer engagement, regular user of consumer digital devices and apps; ideally, early adopter of new technologies; and ideally has worked and fluency with the core capabilities required to successfully drive digital transformation in a large organization
• You are experienced in CX design (Customer journey mapping from “as is” to “To be” scenarios), Human Factor Design, User Experience Design and Usability across more than one customer interaction channel
• You possess expertise with setting CX measurement frameworks and managing Customer Engagement strategies

Skills & Competencies

• Team Leadership: You are able to create and lead a high performing team across the entire region – to include: hiring, coaching, development and leadership of the team (includes both network (and affiliate) digital & analytics teams (to include Epicx, Omni channel , data insights, customer journey)
• Strategic & Visionary Thinking: You are capable of setting the Digital and CX vision and mobilize cross-national teams through strong leadership skills. It is critical to understand external market changes and can anticipate evolving customer expectations to iterate on the CX and Digital Strategy as needed
• Networking and Influencing skills: You have the ability to work hand-in-hand with Senior Leaders and Business Stakeholders to integrate Digital and CX into the overarching TA Strategies and achieve our long-term customer experience outcomes
• Business acumen: You have good understanding of TA strategic objectives and aligning the CX and Digital Strategy accordingly

• The Legal, Compliance and Risk director drives legal and compliance excellence in the sub-region by working with the chapters and network teams, and external stakeholders to actualize the 10 year ambition for the African Sub Region through coordinating legal and compliance activities, sharing strategic insights as well as developing and deploying strategies to enhance compliance in the region in line with the 10 year ambition.

Key Challenges of the role:

• Translate the Diagnostics Africa Strategy into Legal, Compliance & Risk specific strategic priorities and drive standards and practices, training and knowledge sharing. Manages key legal and compliance risks in close collaboration with the Head of Legal & Compliance EMEA-LATAM and under its direction
• Active member of the EMEA-LATAM Enabling Team and of the African Leadership Team
• Define the ways of working and measures of success for the LCR Team in Africa and draw on insights to iterate as required to ensure continued value creation for patients, our partners and Roche.
• Responsible to finalize an optimal design for the LCR Team for Africa sub-region and for the implementation thereof, including the internal organization of the team; in connection with the Network Leads advises on resource allocation for country initiatives and ensures that LCR is contributing to the Networks requirements in a sustainable way
• Ensure that the organization systematically and constantly has available the skills and resources related to the LCR scope, required to deliver on its ambition; implies focus on building the proper skill set for the African LCR team and focuses to improve function’s expertises and talent building / retention
• Demonstrate Creative Leadership competencies and play the roles of Visionary, Architect, Catalyst and Coach (VACC); developing and empowering LCR members to innovate, collaborate, and own their impact
• Ensure Employee Experience within the LCR team in Africa (ie: members at a Network level have means and opportunity to develop, get the support they need to thrive and perform, and are engaged along DIA Africa strategy and LCR priorities.)
• Represents the Diagnostics Africa organization in internal and external forums
• Seamlessly collaborates with other Chapters and Networks to make sure that priorities are aligned, smoothing decision making processes. Fosters cross-functional collaboration and breaking down silos to achieve the best results for the organization

What is LCRs mandate? What activities sit herein?

Legal and Compliance

• Enabling sustainable business operations by providing highest quality legal & compliance advice to the Head of Africa, including identification, management and improvement of key legal and compliance risks across the subregion to support risks management and compliance assurance. Enables pan Africa/global/One Roche compliance initiatives
• Enabling and developing the network of internal and external legal & compliance professionals at subregional and country level across the entire Africa subregion
• Oversight of any major litigation and (compliance) investigations in the subregion
• Coach and catalyze L&C Africa team to co-create value with and for all its key stakeholders

You, as an ideal candidate, will have the following skills, experience and education:

• Master Degree in Law and have been admitted to the bar. At least 10 years of experience, either at a reputable law firm or as an in-house counsel. Proven general counseling experience in a business environment, ideally in the Pharmaceutical / Biotechnology Industry.
• Relevant subject matter expertise and or experience in leading teams linked to Legal, Compliance and Risk within a Diagnostics context
• Extensive experience working in an international, multi-cultural and matrix environment and leading large teams or networks. Experienced leader who is able to lead and inspire a team, building an inclusive environment and working with a diverse team. Leads in an agile setting understanding the role as a visionary, architect, catalyst and coach (VACC), role modeling those behaviors and fostering them in the organisation. Deliberately pushing decisions to the lowest level, empowering teams to come up with innovative designs and solutions
• Solid Experience of leading change, negotiating and managing conflict
• Strategic thinking skills and proven track record of developing and delivering business strategies
• Strong interpersonal skills with experience in building, leading and coaching teams, and an ability to communicate complex topics simply and articulately to various audiences
• Solid Experience of leading change, negotiating and managing conflict
• Africa experience is critical and strong English proficiency is needed