nairobi cityKE
full-time
bachelor
2 months ago03/07/202404/06/2024
- closed
The Position
Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report directly to the Customer Services Manager. You will be responsible for working with Roche customers to improve Customer Service and to build a relationship with the customer. You will also be responsible to identify and deliver on opportunities to extract value from both Roche and the Customer’s supply chain – enhancing both businesses.
Key Challenges
Maximizing Customer Experience
Promotional Planning (Planning, Execution and Evaluation)
Support the development and implementation of the Joint Supply Plan
Building strong collaborative customer relationships
Supporting the Customer Services Manager to dialogue and identify areas to drive operational & customer improvements - Represent combined face of the Customer/Roche to our internal departments and service providers to facilitate business priority alignment
You, as an ideal candidate, will have the following skills, experience and education:
Interested and qualified? Go to Roche Kenya on careers.roche.com to apply
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Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made ...