Salix Careers

• We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.

Job Description

• Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.
• Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.
• Address customer concerns, complaints, and escalations with empathy and efficiency.
• Process orders, returns, and exchanges accurately and by company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Meet or exceed performance goals for call quality, productivity, and customer satisfaction.

Qualifications

• Fluency in both English and Spanish (spoken and written) is essential.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer applications and ability to learn new software systems quickly.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• At the moment, we are seeking a dedicated and detail-oriented Junior Accountant to join our team and support our client's accounting needs. The successful candidate will be responsible for efficiently managing client billing and performing essential bookkeeping tasks, including Accounts Receivable (AR), Accounts Payable (AP), General Ledger management, and more.

Below are some of the duties and responsibilities in relation to the role:

Job Description

Client Billing (Invoicing) - 50%:

• Generate accurate and timely invoices for clients based on project agreements and services provided.
• Verify billing information, including rates, quantities, and discounts, to ensure correctness.
• Collaborate with internal teams to resolve any billing discrepancies or issues.
• Maintain proper documentation of invoicing records and communication.

Bookkeeping (AR, AP, General Ledger, etc.) - 50%:

• Manage the Accounts Receivable process, including recording incoming payments, reconciling accounts, and following up on outstanding invoices.
• Handle the Accounts Payable process, verifying vendor invoices, processing payments, and maintaining vendor relationships.
• Maintain the General Ledger by accurately recording financial transactions, reconciling accounts, and preparing journal entries.
• Assist in the preparation of financial statements and reports as required.

Qualifications

• Bachelor’s degree in accounting, Finance, or related field.
• Professional certification (e.g., CPA) is highly preferred.
• Proven experience in accounting roles, with a strong understanding of billing and bookkeeping processes.
• Familiarity with accounting software and tools; experience with Quick Books, Sage Pastel, Microsoft Navision, or similar software is a plus.
• Excellent attention to detail and high level of accuracy in work.
• Strong analytical and problem-solving skills to resolve discrepancies and variances.
• Effective communication skills to collaborate with clients and internal teams.
• Demonstrated responsiveness to meet deadlines and handle urgent tasks efficiently.
• Commitment to providing exceptional customer service.

Job Description

The primary role of the Program Coordinator is to plan, execute, and deliver projects within a set scope, budget and timeline. Below are the specific duties and responsibilities:

Project/Program Support

• Defining project scope and carrying out project goals
• Create project plans by outlining scope of work, timelines, budget, process requirements and key milestones.  
• Task creation and ensuring all tasks are being tracked and completed. 
• Communicate effectively with internal and external stakeholders. 
• Constantly being proactive in identifying project roadblocks. 
• Managing project documentation ensuring documentation is accurate, up to date, stored and easily accessible by project team members.

Production Tasks

• Data entry 
• Processing 

Team Management Tasks

• Coach and motivate the processors.
• Develop team strengths and improve on the weaknesses
• Identify team goals and evaluate team progress  
• Resolve team conflicts to enhance teamwork and cohesion.
• Organize team initiatives to enhance employee engagement 

Project quality Reporting

• Write down all the things that the customers want in the project and ensure the team understands them.
• Review and update the training manuals to ensure that they meet the overall quality expectations by the client. 
• Create an up-to date quality checklist for all programs and ensure processors are adhering to it.
• Have a quality testing method to assess the quality at each step and ensure the project output is consistently meeting client expectations.

Project Status Reporting

• Any issues and risks, and what’s being done about them
• The work that’s been completed
• The plan for what will follow
• The summary of the project budget and schedule
• A list of action items etc.

Qualifications

A successful candidate for this position will be:

• An assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of constantly changing clients' needs and business/PM support.
• Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment. We look for people that will enhance our culture.
• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
• Decision Making Skills  
• Passion for learning and implementing new technologies.
• Thinks proactively and anticipates future needs.
• Works well in small groups.

Qualifications

• Education: Diploma/Bachelor's degree in business, project management, or a related field
• Experience: At least 1 year in relevant role (Supervisor, Manager, Project/Program Management)
• Leadership: At least 1 year in a leadership role.
• Communication skills: Proven written and verbal communication skills
• Organizational Skills: Familiar with Teams, google teams or other internal organizational tools.
• Technical Knowledge: Microsoft/Excel/Basic Computer function(File explorer, saving & downloading)

Job Description

• Create an inspiring team environment where every team member feels supported to meet their work expectations.
• Manage all feedback from the client relating to quality to ensure the team is consistently meeting and surpassing quality expectations.
• Set and communicate clear team and individual goals for all the processes under the pediatrics products.
• Oversee day to day operations while ensuring the numbers on the production tool are up-to date at all times.
• In consultation with the project manager, review and update all the training manuals to ensure they are up-to date and that the team is well informed through refresher trainings.
• Assign tasks with clear deadlines to the team under pediatrics products.
• Plan and schedule the team members leave in such a way that ensures reduced leave liability to SALIX without jeopardizing the processes.
• Train, coach and support the new members in the project to ensure they understand and are well prepared to meet client expectations.
• Prepare monthly or weekly progress reports as desired by the client.
• Recognize and appreciate exceptional performers while at the same time supporting through coaching, those struggling to improve or turn around.
• Listen to resolve people issues in the project while at the same time, escalate those that are beyond your scope using the right channels.

Qualifications

• In-depth knowledge in all processes under pediatrics products.
• Degree/diploma in any related field is an added advantage.
• Up to 1-year experience in team leadership or supervisory role.
• Ability to work and complete projects without supervision, self-motivated.
• Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
• Great people skills- interpersonal, problem solving and team building skills.
• Organizational and time management skills.
• Good at MS excel and word.

Job Description

The holder of this position will be focused on outbound lead generation. His/her contribution will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company. Below are the duties and responsibilities:

Duties and Responsibilities

• Provide insightful contribution to help develop, expand and maintain our marketing channels. 
• Perform administrative duties in developing and implementing marketing strategies. 
• Collaborate with our Sales and Marketing team in all stages of marketing campaigns
• Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market 
•  Support sales and marketing executives in organizing various projects 
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) 
• Update spreadsheets, databases and inventories with statistical, financial and non-financial information 
• Manage and update company database and customer relationship management systems  
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success 
• Prepare and deliver promotional presentations 
• Warming up leads and setting up appointments for someone on client’s team and/or close themselves.   

Qualifications

• Proven experience as a marketing assistant -Minimum 1-year relevant experience 
• Diploma / Degree in Marketing, or any Business relevant field. 
• Experience in list building and lead generation.  
• Demonstrable ability to multi-task and adhere to deadlines 
• Well-organized with a customer-oriented approach 
• Good knowledge of market research techniques and databases 
• Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google AdWords etc.) 
• Exquisite communication and people skills. Strong written and verbal communication skills 

Job Description

• Ensure resource availability and allocation
• Coordinate internal resources and third parties for the flawless execution of projects.
• Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
• Organizing workflow and ensuring that associates understand their duties or delegated tasks.
• Monitoring associates’ productivity, Prepare and submit performance reports and provide constructive feedback and coaching, orienting, and training associates; developing personal growth opportunities.
• Maintain time-keeping, ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Pass on information from upper management to associates and vice versa
• Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
• Provides quality service by enforcing quality and customer service standards.
• Ensure that all projects are delivered on-time, within scope and within budget
• Measure project performance using appropriate systems, tools and techniques
• Create and maintain comprehensive project documentation.
•  Occasionally meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Team motivation and participate in appraisal processes
• Use and continually develop leadership skills
• Data entry
• And any other duties assigned

A successful candidate for this position will be:

• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
• Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment.  We look for people that will enhance our culture.
• Passion for learning and implementing new technologies
• Willingness to think proactively and anticipate future needs
• Proven ability to solve complex problems methodically
• Minimum 1 years relevant experience

Qualifications

• Proven experience as supervisor or relevant role
• Decision-Making Skills
• Ability to manage and lead a team
• Outstanding communication and interpersonal skills
• Outstanding organizational and leadership skills
• Good, Strong working knowledge of MS Office
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Certifications in PMP or Prince2 or both. 
• A Diploma or degree in Forensic Science (one in Forensic Science is an added advantage)
• A Diploma or degree in Project Management (one in Project Management is an added advantage)

Job Description

The holder of this position will make critical financial decisions by collecting, tracking, and correcting the company's finances. He/she will be responsible for setting up QuickBooks, onboarding vendors, presiding audits, reconciling bank statements and ensuring records are accurate throughout the year. Below are the duties and responsibilities:

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Set up SALIX Data Africa QuickBooks, including vendor set up in QuickBooks
• Handle book keeping duties both for Kenya and USA. 
• Handle bank and credit card reconciliations
• Entering bills and preparing for payments
• Managing accounts receivables 
• Statements, follow-up, identifying concerns about payment 
• Structure and process for understanding, accounting for, paying appropriate taxes in Africa 
• Looking for tax strategies that would be advantageous to SALIX 
• Location of office, government programs for hiring/training etc.
• Financial controlling and financial advising
• Understanding both the past and looking into the future
• Monthly reports
• P&L and balance sheets
• Procurement processes (multiple proposals, shortlisting etc.) 
• Managing payroll 
• Oversee approval workflow 
• Including income statements, balance sheet, cash flow statement, AR and AP 
• Establish a budgeting process for all SALIX 
• Timely and accurate financial statements

Qualifications

A successful candidate for this position will be:

• Integrity- ability to earn and build trust within the organization
• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
• Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment.  We look for people that will enhance our culture.
• Passion for learning and implementing new technologies
• Willingness to think proactively and anticipate future needs

Educational background / Work experience 

• Bachelor’s Degree in a business-related field 
• Additional accounting qualifications (e.g. CPA (K), ACCA, etc.) 
• At least 4 years hands-on experience in a busy Finance Department 
• Professional  experience  in  management  and  financial  reporting  as  well  as  in  accounting/  financial processes  
• Proven Tax experience/Knowledge applicable to BPOs
• Knowledge in QuickBooks 
• Cashflow Management 
• EOS Tracking experience will be an added advantage

Job Description

This specific role provides Accounting Assistance services to both internal (for SALIX) and external (for SALIX’s customers).  SALIX has a growing sector of its business where customers want to outsource invoice processing and basic Accounting functions. 

INTERNAL DUTIES AND RESPONSIBILITIES

• Assist with creating project accounts in the accounting system
• Assist in accounts payables and receivables management
• Assist other project managers to create and track invoices.
• Assist in Investigating all project expenses not billed to customers
• Assist in Internal Accounting
• Assist in Investigating project variances and submit variance reports to management
• Assist with Project management tasks.

EXTERNAL DUTIES AND RESPONSIBILITIES

• Assist in completing operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, implementing new procedures.
• Assist in providing quality service by enforcing quality and customer service standards.
• Occasionally assist with meeting clients to take detailed ordering briefs and clarify specific requirements of each project
• Assist in tracking project performance, using appropriate systems, tools, and techniques, specifically to analyze the successful completion of short- and long-term goals
• Assist in project management tasks
• Assist with data entry tasks as may be required
• And any other duties assigned

Qualifications

• Diploma or Degree in Accounting, Finance. (Relevant certification in project management is a plus)
• One year of relevant experience in accounting and project management.
•  Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
• Hands-on experience with accounting software like FreshBooks and QuickBooks
• Experience with general ledger functions
• Strong attention to detail, organizational skills, good analytical, and multi-tasking skills
• Additional certification (CPA or CMA) is a plus

A successful candidate for this position will;

• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task. 
• Willingness to think proactively and anticipate future needs
• Proven ability to solve complex problems methodically
• Possess time keeping skills
• Can work and deliver with minimal supervision
• ·Excellent  communication and interpersonal skills
• Have a positive attitude – our culture at SALIX is very collaborative and we strive to provide an enjoyable work environment.  We look for people that will enhance this culture

Job Description

• Strategy definition and managing the project Road-map / design
• Successful delivery of Salesforce / CRM projects (phased implementation)
• Managing offshore Development function, delivering within Agile Development model
• Coordinating release management / product backlog
• Managing key business stakeholders and leading high level requirements gathering, process mapping.
• Vendor management
• Project management
• Ensuring / overseeing Salesforce best practice
• Any other related task/s as may be assigned from time to time

Qualifications

• Bachelor’s degree in project management or any other relevant field 
• Agile + Project Management
• Experience in client rollouts in B2B products
• Experience in US clients and collaboration
• Nice to have - Experience in Salesforce based products, PLM experience
• Ability to project manage.

Behavioral Requirements

• Ability to work in a collaborative team environment while also being able to execute work independently
• Strong analytical abilities and problem-solving skills
• Eagerness to learn and interest in new technologies
• Possess the ability to produce modular, clean, efficient front-end code
• Improve users' experience by making interactions simple, efficient, and easy for users to accomplish goals and tasks
• Follow best practices and standards for accessibility. 

Cultural Tenets

• Can Do Attitude
• Teamwork- Ability to Lead
• Results Oriented
• Customer commitment
• Change agent\Accurate