Program Coordinator

Job Description

The primary role of the Program Coordinator is to plan, execute, and deliver projects within a set scope, budget and timeline. Below are the specific duties and responsibilities:

Project/Program Support

• Defining project scope and carrying out project goals
• Create project plans by outlining scope of work, timelines, budget, process requirements and key milestones.  
• Task creation and ensuring all tasks are being tracked and completed. 
• Communicate effectively with internal and external stakeholders. 
• Constantly being proactive in identifying project roadblocks. 
• Managing project documentation ensuring documentation is accurate, up to date, stored and easily accessible by project team members.

Production Tasks

• Data entry 
• Processing 

Team Management Tasks

• Coach and motivate the processors.
• Develop team strengths and improve on the weaknesses
• Identify team goals and evaluate team progress  
• Resolve team conflicts to enhance teamwork and cohesion.
• Organize team initiatives to enhance employee engagement 

Project quality Reporting

• Write down all the things that the customers want in the project and ensure the team understands them.
• Review and update the training manuals to ensure that they meet the overall quality expectations by the client. 
• Create an up-to date quality checklist for all programs and ensure processors are adhering to it.
• Have a quality testing method to assess the quality at each step and ensure the project output is consistently meeting client expectations.

Project Status Reporting

• Any issues and risks, and what’s being done about them
• The work that’s been completed
• The plan for what will follow
• The summary of the project budget and schedule
• A list of action items etc.

Qualifications

A successful candidate for this position will be:

• An assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of constantly changing clients' needs and business/PM support.
• Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment. We look for people that will enhance our culture.
• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
• Decision Making Skills  
• Passion for learning and implementing new technologies.
• Thinks proactively and anticipates future needs.
• Works well in small groups.

Qualifications

• Education: Diploma/Bachelor's degree in business, project management, or a related field
• Experience: At least 1 year in relevant role (Supervisor, Manager, Project/Program Management)
• Leadership: At least 1 year in a leadership role.
• Communication skills: Proven written and verbal communication skills
• Organizational Skills: Familiar with Teams, google teams or other internal organizational tools.
• Technical Knowledge: Microsoft/Excel/Basic Computer function(File explorer, saving & downloading)